3 of 3 Permanent ITSM Jobs in Tyne and Wear

in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management … Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures in accordance with ITiLv4 practices. Development of ITSM tooling requirements, testing, and implementation activities, providing assurance that delivery is to agreed standards including the completion of … Management Knowledge Management Service Request Management Service Level Management Change Management Data, Asset & Configuration Management Continual Service Improvement (CSI). Experience of service management delivery within a recognised IT Service Management operating model Leading and managing staff to deliver organisational goals and objectives. Engaging and building relationships with a range of internal stakeholders and suppliers, working collaboratively, to support delivery More ❯

the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Skilled Practitioner with extensive experience and proven track record in the understanding of ITSM processes. Detailed working knowledge and practical experience of Network infra in Wifi, DC On-prem, Cloud, Next Generation Firewall, Load-balancing, and PKI technologies. Significant demonstrable experience with network monitoring More ❯

lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse ticket trends and More ❯