ITSM Jobs in Tyne and Wear

IT Service Management (ITSM)
North East > Tyne and Wear

The table below provides summary statistics for permanent job vacancies advertised in Tyne and Wear requiring ITSM skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited ITSM over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 45 70 74
Rank change year-on-year +25 +4 -4
Permanent jobs citing ITSM 10 27 18
As % of all permanent jobs advertised in Tyne and Wear 2.18% 2.01% 1.96%
As % of the Processes & Methodologies category 2.29% 2.30% 2.03%
Number of salaries quoted 10 24 17
10th Percentile - £32,375 £34,750
25th Percentile £21,250 £39,750 £37,500
Median annual salary (50th Percentile) £22,500 £41,774 £47,500
Median % change year-on-year -46.14% -12.05% +21.79%
75th Percentile £40,813 £44,125 £85,000
90th Percentile £45,161 £66,175 -
North East median annual salary £22,500 £42,090 £39,000
% change year-on-year -46.54% +7.92% +5.41%

All Process and Methodology Skills
Tyne and Wear

ITSM falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Tyne and Wear.

Permanent vacancies with a requirement for process or methodology skills 436 1,174 888
As % of all permanent jobs advertised in Tyne and Wear 94.99% 87.55% 96.84%
Number of salaries quoted 293 986 448
10th Percentile £25,087 £30,000 £31,250
25th Percentile £30,250 £36,625 £38,644
Median annual salary (50th Percentile) £48,000 £50,000 £52,500
Median % change year-on-year -4.00% -4.76% +10.53%
75th Percentile £67,500 £65,000 £63,750
90th Percentile £82,500 £76,011 £75,000
North East median annual salary £45,000 £47,500 £48,500
% change year-on-year -5.26% -2.06% +14.12%

ITSM
Job Vacancy Trend in Tyne and Wear

Job postings citing ITSM as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for ITSM in Tyne and Wear

ITSM
Salary Trend in Tyne and Wear

3-month moving average salary quoted in jobs citing ITSM in Tyne and Wear.

Salary trend for ITSM in Tyne and Wear

ITSM
Salary Histogram in Tyne and Wear

Salary distribution for jobs citing ITSM in Tyne and Wear over the 6 months to 14 May 2025.

Salary histogram for ITSM in Tyne and Wear

ITSM
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Tyne and Wear region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Prudhoe - 6 £22,500 -
Sunderland - 2 £41,062 - 4
Newcastle upon Tyne +13 1 £70,000 +67.57% 9
Jarrow - 1 £38,500 -
ITSM
North East

ITSM
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (60.00%) Confluence
Applications
1 2 (20.00%) Microsoft Excel
1 2 (20.00%) Microsoft PowerPoint
1 2 (20.00%) MS Visio
Cloud Services
1 2 (20.00%) Power Platform
Database & Business Intelligence
1 2 (20.00%) Power BI
2 1 (10.00%) Relational Database
Development Applications
1 6 (60.00%) JIRA
General
1 8 (80.00%) Law
2 1 (10.00%) Analytical Skills
Job Titles
1 8 (80.00%) Analyst
2 6 (60.00%) IT Analyst
2 6 (60.00%) IT Support
2 6 (60.00%) IT Support Analyst
2 6 (60.00%) SQL Analyst
2 6 (60.00%) SQL Support Analyst
2 6 (60.00%) Support Analyst
3 2 (20.00%) Service Analyst
4 1 (10.00%) Business Analyst
4 1 (10.00%) Head of IT
4 1 (10.00%) ITIL Business Analyst
4 1 (10.00%) Service Delivery Analyst
4 1 (10.00%) Service Management Analyst
Processes & Methodologies
1 6 (60.00%) Agile
1 6 (60.00%) Incident Management
1 6 (60.00%) Root Cause Analysis
2 4 (40.00%) Service Management
3 3 (30.00%) ITIL
3 3 (30.00%) Problem-Solving
4 2 (20.00%) Business Analysis
4 2 (20.00%) Business Intelligence
4 2 (20.00%) Collaborative Working
4 2 (20.00%) Dashboard Development
4 2 (20.00%) Data Visualisation
4 2 (20.00%) Process Improvement
4 2 (20.00%) Service Delivery
4 2 (20.00%) Visualisation
5 1 (10.00%) Computer Science
5 1 (10.00%) Continuous Improvement
5 1 (10.00%) Operations Management
5 1 (10.00%) Stakeholder Engagement
5 1 (10.00%) Stakeholder Management
5 1 (10.00%) Use Case
Programming Languages
1 7 (70.00%) SQL
Qualifications
1 2 (20.00%) ITIL Foundation Certificate
2 1 (10.00%) CISSP
2 1 (10.00%) Computer Science Degree
2 1 (10.00%) Degree
Quality Assurance & Compliance
1 7 (70.00%) SLA