4 of 4 Permanent Incident Management Jobs in Tyne and Wear

and services are always reliable, available, and performing at their best. What will yo u be doing? As an SRE, you'll be instrumental in implementing automation, monitoring, and incident response strategies to minimize downtime and optimize our operations. You'll collaborate closely with our development, infrastructure, and security teams, balancing exciting new feature delivery with rock-solid system … stability. Key Accountabilities and Responsibilities: Team Leadership and Development Providing leadership, management, and development for direct reports through effective 1-to-1s, objective setting (OKRs), and performance management. Making team goals clear and ensuring they align with our broader business objectives. Collaborating with other teams and departments to achieve shared success. Partnering with our People Partner for tech to … build robust team management practices. System Reliability and Availability Ensure system uptime: Monitor and maintain the availability and reliability of critical systems and services, meeting all uptime SLAs (Service Level Agreements). Incident management: Quickly respond to incidents, investigate root causes, and ensure effective postmortems and continuous improvement processes are in place. Failure detection and response: Proactively More ❯

configuration, and maintenance of public cloud infrastructure. Monitoring performance and implementing optimisations to enhance user experience. Ensuring system availability and reliability through proactive monitoring, backups, and disaster recovery planning. Incident management and root cause analysis with preventive measures. Implementation of security best practices and compliance monitoring. Design and execution of disaster recovery and business continuity plans. Automation and … new partner firms, including IT due diligence and remediation planning. Provision of quality 3rd line technical support and escalation handling. Accurate issue tracking and resolution documentation. Time and workload management across multiple incidents. Occasional travel and out-of-hours work for deployments and integrations. Execution of live changes via approved change management procedures. Mentoring and guidance to users … and colleagues. Relationship management with third-party service providers. Ownership of incidents and requests, escalating when necessary. Job Requirements: Exceptional customer service skills. Minimum 3 years’ experience in a similar role. Full UK driving licence with business insurance. Strong workload management and prioritisation skills. Logical and thorough fault-finding and troubleshooting abilities. ITIL awareness. Technical Skills Microsoft Windows More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

behind the curtain, ensuring our critical systems are always reliable, available, and performing like a dream . We're talking about implementing smart automation, sharp monitoring, and super-speedy incident response strategies to keep everything running smoothly. You'll be working hand-in-hand with our dev, infra, and security teams, making sure we balance exciting new features with … be the guardian of our uptime, making sure our critical systems are always available and hitting those all-important SLAs . You'll also be leading the charge on incident management , getting to the bottom of any issues and making sure we learn from them. Monitoring & Alerting Maestro: Setting up and maintaining top-notch monitoring systems (like Dynatrace … craft alerting systems that give us a heads-up before problems even get a chance to impact our players, and you'll define key metrics to measure system health. Incident Response Ace: When things get a bit wobbly, you'll be on the front lines, resolving incidents fast to minimize downtime. After the dust settles, you'll lead the More ❯