4 of 4 Permanent SLA Jobs in Tyne and Wear

intermediate escalation point and technical mentor for other members of the analyst team. Operate and manage security incidents and requests to SLA guidelines. Review, action, and escalate, any unusual event behaviour identified. Assist with development and maintenance of the Firm-wide security infrastructure configuration, policies and procedures, identifying improvements ...

relevant Timesheet data accurately and efficiently. Supporting ad hoc external client billing (invoicing)/timesheets. Respond/resolve queries in line with company SLA’s timescales. Assisting the Senior/Principal Contract Administrators for EMEA. Calculating and managing key payments to our IT Contractors. Recruitment onboarding, compliance & right-to-work ...

audits of the existing records. Perform technical support and collate further information where required to pass onto Senior stakeholders. Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. Understanding of LAN environments and installation of CPE incorporating Access points. Experience of troubleshooting ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation This is an exceptional opportunity ...