16 of 16 Permanent Service Delivery Jobs in Tyne and Wear

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

able to travel into the Newcastle based office 3 days PW in order to apply for this role A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality … improvement across its enterprise systems. Mission of the Role: This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You’ll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint. Role … Overview: You’ll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills. Key Responsibilities: Oversee D365 service delivery, governance, and quality assurance Manage incidents, service requests, enhancements, and problem resolution Lead the More ❯

Service Delivery Manager - Microsoft Dynamics 365 - Newcaslte - c£90K Nigel Frank are working with a global organisation on their search for a Service Delivery Manager with experience in Microsoft Dynamics 365 CE and F&O. Our client has a strong presence across 28 countries and an ambitious digital transformation agenda - this is a rare opportunity to … influence the success of a global D365 landscape. This role is suited to a proactive and technically capable professional who thrives in a service-led environment and is passionate about continual improvement. You'll be instrumental in managing the delivery, support, and governance of D365 services across a global footprint and you will ensure smooth transitions from project … delivery to business-as-usual operations while leading efforts to maintain and enhance system performance, user satisfaction, and service efficiency. This is a hands-on role requiring both technical and service delivery expertise, combined with the ability to manage cross-functional collaboration and stakeholder engagement. Responsibilities Manage the full life-cycle of D365 service delivery More ❯

D365 Service Delivery Manager c.£80k + generous benefits package + discretionary bonus Hybrid Working - 3 days on site Permanent Role Overview : Our client, global organisation, is in the middle of a huge D365 F&O transformation programme and looking to recruit an experienced and driven Service Delivery Manager. You'll need to have experience working … as a Service Delivery Manager within D365 (F&O and CE) as the key purpose of the role is to lead the support, quality, and governance across the entire platform. This is a pivotal role ensuring a smooth transition from project delivery to go-live operations. Key Responsibilities : Own D365 CE & F&O service delivery performance, governance, and continuous improvement Manage incidents, service requests, developments, and problem resolution Collaborate across teams to ensure quality, efficiency, and high service standards Lead service transition from implementation to BAU Report on performance, run stakeholder meetings, and manage service communications Candidate Requirements : Educated to a degree level Strong experience in D365 CE & F&O More ❯

We are looking to appoint a D365 (CE and F&O) Service Delivery Manager. Essentra have a global use of Microsoft Dynamics CE (CRM), used in 39 locations, and 14 countries using Microsoft Dynamics F&O, with an implementation plan for many more. The position will work in close collaboration with: -Our implementation project team to transition from … Our Centre of Excellence team who work with the business for enhancements, releases and issues -Our CE team on developments, enhancements, releases, issues and bugs -Our IT team, from service desk, hardware to infrastructure and user tickets for issues and bugs This role is to ensure we are providing high levels of quality, efficiency, service and support and … working with other teams to achieve measurable and reportable standards by utilising our resources. Responsibilities: The role entails managing D365 service, governance and quality Responsible for service delivery performance and D365 service management, including developments, incidents, service requests and problem management Ensuring that services are delivered at an expected quality of service Proactively work More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a permanent basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of service excellence. Working … closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. … Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in More ❯

services and stakeholders to empower employees to deliver the Council priorities through technology. We have invested significantly in the IT Strategy to support the council's ambitions, focusing on Service, Value, Security, and Agility. We manage Microsoft Active Directory and Microsoft Entra ID to oversee the Gateshead domain, ensuring over 4600 users have secure access to applications, files, and … systems and core infrastructure, including data centres, servers, storage, and systems software. In this role, you will: Promote best practices, adhere to standards, and ensure high-quality, customer-focused service delivery aligned with Council strategies, policies, and procedures. Possess good working knowledge of Active Directory, Microsoft Entra ID, Microsoft Server OS, Storage Area Networks, Azure Cloud, Microsoft … both on-premise and cloud backup solutions. Continuously evolve the Cloud, Data Centre, Infrastructure, and Shared Platforms securely and systematically. Collaborate with the IT Senior Management Team to improve service delivery through effective leadership, communication, and stakeholder engagement. Contribute to the preparation and implementation of IT budgets, strategies, standards, and project plans, including business cases and benefits realization. More ❯

our Unified Platform for 988 and other proprietary digital health products. Oversee enterprise IT infrastructure, cybersecurity, and data governance. Drive the adoption of AI, automation, and analytics to enhance service delivery and operational efficiency. Operational Excellence Ensure high availability, scalability, and resilience of all client-facing and internal systems. Implement best-in-class ITIL, DevOps, and MLOps practices. … and technology partnerships to maximize value and innovation. People & Culture Build and mentor a high-performing, diverse technology team. Foster cross-functional collaboration and alignment between IT, product, and service delivery teams. Promote a culture of inclusion, transparency, and accountability. Required Skills/Abilities: 10+ years of progressive IT leadership, including 5+ years in a strategic executive role. … broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

a key role in ensuring the security and integrity of their systems and data. Efficiency is also important to succeed, as you will be managing a diverse workload. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery is second to none. What … including free parking, subsidized travel passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme Discounted Gym Membership Life Assurance More ❯

modern, scalable technologies are used to meet business needs. Champion the non-functional qualities of our data products-supportability, testability, security, compliance, maintainability, and performance. Drive progress towards our Service Level Objectives (SLOs), ensuring our systems are reliable and resilient. Partner closely with Principal Engineers and technical architects to define and design data solutions aligned with product goals. Collaborate … guide teams through delivery. Provide hands-on support during build phases-pair-programming, prototyping, reviewing code, and ensuring test coverage is solid. Support incident response when needed, partnering with Service Delivery to resolve critical issues efficiently. Knowledge Sharing & Documentation Build deep expertise in our BI products and share that knowledge across the business. Own the publication and upkeep More ❯

hybrid role where you will be expected to travel across multiple sites. This is a role leading their infrastructure and network operations and does not have responsibility for the service desk, therefore someone must have experience leading and managing infrastructure. Role Responsibilities Leadership & Management Promote continuous professional development across the team. Model and uphold organisational values and behaviours. Ensure … and policies in collaboration with the IT team. Advise on system upgrades and improvements. Lead and mentor the IT Operations Management Team, ensuring clear objectives and collaboration with the Service Delivery Team. Establish reporting structures for visibility across IT leadership. Ensure robust and tested business continuity plans. Contribute to budget planning with recommendations based on industry trends. Manage … third-party suppliers to meet service level agreements. Review and enhance IT-related policies and procedures. Support team development through coaching and training. Provide IT support during major organisational events. Perform other duties as required. Skills Required Essential: Proven experience in a similar role. Strong problem-solving under pressure. Clear communication and documentation skills. Self-motivated with proactive issue More ❯

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Title: Cash in Transit Driver Location : Washington Salary : £34,556.62 per annum What Is the role of a Cash in Transit Officer … opportunity for you on our team! As a Cash in Transit Officer, you will contribute to the safe and secure movement of cash and valuables between locations to enable service delivery whilst ensuring any business risk is mitigated. What will I be doing as a Cash in Transit Officer? No two days or weeks are the same as … who we are and how we work together and are foundational in our company's history and future. As a Cash in Transit Officer, you will be required to service ATM machines by ensuring the secure transportation and deployment of monies. You will follow company processes and completing all associated documentation in line with operational targets. You will drive More ❯