1 to 25 of 26 Permanent Service Delivery Jobs in Tyne and Wear

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

you want to help power your career and be part of an evolving energy industry? A n exciting opportunity has arisen for an enthusiastic Service Delivery Managert o join our IS Service Delivery Team. T he energy industry is advancing with investment in smart technology innovation … forefront of delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. T his role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses … managing internal resources and third-party suppliers to ensure they meet service level agreements and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. A dditionally, the IT Service Delivery Manager More ❯

complex and challenging contractual performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role … in Newcastle on Thursday 5th and Friday 6th June. What do we offer ? 27 days annual leave, rising to 29 days after five years' service and 33 days after ten years' service + public holidays Excellent pension, 23.7% employer contribution Flexible working Active wellbeing and inclusion networks NHS … teams and stakeholders to deliver impact. Provide strategic, technical and professional expertise to deliver a complex commercial and estates agenda. Drive business development and service improvement opportunities through commercially maximising emerging technology, digital user interfaces and utilising data, to meet user needs of rapidly developing and complex national business More ❯

of IT Infrastructure consisting of On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks provided by both internal and external service providers supporting the DDAT Strategy, including the implementation, management and on-going support. You will use your technical and business knowledge and co-ordination … skills to manage the day to day operational activities and relationship between service functions and business areas, ensuring a unified approach to service delivery from initial service design to service decommission. You will be required to work across the NHSBSA\\\'s locations and will be … with the opportunity to be office based should you prefer, or if business needs require it o 27 days leave (increasing with length of service) plus 8 bank holidays o Opportunities for development o Active wellbeing and inclusion networks o Excellent pension o Various salary sacrifice schemes o Employee More ❯

ll do As Head of Support Services, you will lead the strategic direction and daily operation of Cybit's customer support function, ensuring exceptional service delivery across all support channels. This role is focused on enhancing the end-to-end customer experience, driving operational excellence, and fostering a … high-performance, customer-first culture. You will oversee multi-tier support teams and their leaders, embedding consistent service standards and a strong focus on SLAs, KPIs, and customer satisfaction (NPS). Working closely with cross-functional teams, you will identify opportunities to improve systems, processes, and support models, placing … automation and continuous improvement at the heart of service delivery. Your leadership will be key to scaling support capabilities in line with business growth, while ensuring a seamless, proactive, and resilient support experience for Cybit's customers. What we're looking for A strong track record of leading and More ❯

Service Delivery Manager - Newcastle Upon Tyne, NE1 6SN Salary: £46,148 to £52,809 a year Contract: Fixed term Working Pattern: Full-time Reference Number: G9914-25-0086 Job summary Working as part of a diverse team, our Service Delivery Managers will be responsible for ensuring … we meet all operational and service objectives, and that they are delivered on time and within budget. You will play a key role in creating real improvements in quality and productivity within our Customer Operations. The post holder will manage operational teams and successfully introduce and manage change by … ensuring any change is introduced at pace in a positive manner, playing a key role in creating sustainable improvements in cost, performance efficiency and service delivery. This position is Hybrid Working and is open Bridge House and Hesketh House. What do we offer? o Hybrid working - offering flexibility to More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

We're seeking a hands-on Service Delivery and Project Manager to ensure smooth delivery and continuous improvement of IT services across the UK, Europe, and India. You will manage key technology solutions, oversee supplier relationships, and ensure services meet security, availability, and performance standards. You'll … need strong project management skills to lead technology upgrades, service enhancements, and the integration of emerging technologies like AI and advanced data capabilities. We're looking for a self-starter who can mentor others, collaborate effectively, and deliver cost-efficient solutions that add business value. Key Responsibilities: Manage and … core IT services and SaaS platforms (Microsoft 365, Power Platform, ExcelPoint, ViewPoint, FieldView, and more). Deliver IT services on budget and within agreed service levels globally. Ensure cybersecurity compliance, including Cyber Essentials Plus certification. Build strong relationships with business units and senior management to align IT services with More ❯

more, great pension schemes and a number of health and wellbeing initiatives to support you. Closing Date: 18 May 2025 About Us Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at our university. We are committed to … our people. Your contribution will help shape the future of education and contribute to ground-breaking projects through IT innovation. The Role The IT Service Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of … and applications. This role is permanent, based at the Newcastle-upon-Tyne campus, and offers a variety of attractive benefits including hybrid working. Responsibilities Service Level Management: Owning the Service Delivery lifecycle, ensuring that IT services meet service level agreements (SLAs), key performance indicators (KPIs), and More ❯

Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans … to meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as … for improvement. Communication Skills: Serve as the liaison between clients and internal teams, ensuring clear, transparent, and timely communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention More ❯

you will help implement our new data processing test framework across our data platforms. We offer: o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (eg compressed hours) o Flexi time o Hybrid working o Career development o Wellbeing and inclusion network … and levels of understanding, including both technical and non-technical audiences, to influence, negotiate and secure value-based outcomes and sign-off ahead of delivery of services. 8. Horizon scan to keep abreast of new and emerging technologies and standards to support innovative and creative delivery of QA … we offer a people-centric benefits package, connecting you to the rewards and benefits you value most! Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you. We are people connected More ❯

role We are looking for a Senior Unified Communications Engineer with a strong technical background and passion for problem solving. Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customer's needs first. You will be delivering exceptional customer service … have been escalated to you. As a Senior Unified Communications Engineer, this could involve fixing a technical fault, answering a query or fulfilling a service request - anything that is needed to allow the customer to conduct their business. Our ideal candidate would be an experienced engineer, who is an … take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery More ❯

architecture practices and should be committed to delivering high-impact, secure data solutions to achieve IBCA's objectives. This post is within a data delivery setting, especially one focused on AWS, Quantexa and Databricks. You will: set the direction for data architecture and infrastructure and provide technical guidance for … responsible for ensuring we have the right data architecture teams in place across the data platform and its products and will collaborate with data delivery managers and wider digital service delivery teams to make sure data architecture practices are embedded consistently and to industry standard best practices … and recruiting talent to the organisation provide leadership and guidance to a team of data architects and modellers, further developing your own data architecture, delivery management and leadership skills work with business stakeholders and across digital service teams, understanding their needs and translating them into high- and low More ❯

company specializing in IT automation solutions. Our flagship product, the Atria platform, empowers IT Providers, Telcos, Systems Integrators, and Enterprises to streamline operations, enhance service delivery, and optimize business processes. By integrating seamlessly with technologies like Microsoft 365, Active Directory, Citrix, and RDS, Atria automation enables service … in PowerShell scripting and a keen interest in IT automation. · Demonstrated problem-solving skills and the ability to address complex technical issues. · Proven customer service skills and a commitment to client satisfaction. · Strong written communication skills, with the ability to create clear and concise documentation and content. Desirable/… Active Directory, Citrix, Or another RDS Software · Background in IT support roles with a focus on automation. · Familiarity with integrating automation tools into IT service management platforms. · Experience in managing projects, with the ability to deconstruct tasks into manageable steps. Application Process Are you an IT professional feeling that More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

Engineer with an IT technical background, good customer focus and a passion for delivering projects of varying sizes and complexity. Working within the UC Delivery Team, you will work towards delivering technical solutions from world-class vendors. You'll have passion for the subject and focus on delivering bespoke … take place over the phone and via email whilst utilising fault-finding programmes that assists you to diagnose and fix customer problems remotely. Customer service is key to success in the role - living our values are woven through everything we do to guarantee that our service delivery … passes and much more! Health Cash Plan Cycle to Work Scheme Network Benefits Employee Assistance Program Enhanced Annual Leave Entitlement (increasing with length of service) Enhanced Maternity, Paternity and Parental Schemes Enhanced Pension Scheme Tech Purchase Scheme Electric Vehicle Salary Sacrifice Scheme Employee referral scheme New business referral scheme More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing … customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

We're hiring a skilled Project Support Engineer to join a growing, friendly MSP. Reporting to the Head of Project Delivery, you'll lead end-to-end IT project delivery, ensuring top-tier customer satisfaction. Responsibilities Plan, scope, and deliver end-to-end IT projects, including technical pre … sales and documentation Coordinate vendors, manage technical resources, and troubleshoot project issues Support customer onboarding and ensure seamless service delivery Requirements Proven experience as a Project Engineer or in a 2nd/3rd Line role with hands-on project delivery. MSP experience highly desirable. Strong expertise in Microsoft More ❯

technical executions clearly and concisely to internal and external stakeholders. As Senior Developer the post holder will have significant authority and autonomy to ensure service delivery and quality standards are maintained within the specialist innovative technical development management unit. The post holder will be expected to contribute to … the role of Senior Developer includes: Knowledge and experience of the following technologies is desirable: • Experience of Docker • Experience of working in a Continuous Delivery or Deployment environment • Experience of developing any backend API frameworks Person specification Qualifications Professional knowledge acquired through master's degree or equivalent experience along … frameworks like Jest Experience working with API of varying types and integrating with backend data Experience of Docker Experience of working in a Continuous Delivery or Deployment environment Experience of developing any backend API frameworks Applicants who are members of the Armed Forces, and those who have a disability More ❯

role holder will be a passionate design professional, with a proactive, problem-solving mindset, who actively seeks out opportunities to improve process, efficiency and service delivery, for external & internal customers. They must be confident and experienced in modern design and hands-on. What will I be doing? (But More ❯

role holder will be a passionate design professional, with a proactive, problem-solving mindset, who actively seeks out opportunities to improve process, efficiency and service delivery, for external & internal customers. They must be confident and experienced in modern design and hands-on. What will I be doing? (But More ❯

Education Community Fundraising You will also develop our offerings for young people. By leading a team of volunteer leaders, you will drive excellence in service delivery, foster an inclusive and diverse volunteering environment, and help navigate change to grow and improve St John Ambulance. What You Will Gain More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … IT Development & Change, and Support pools to ensure safe delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both … changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and managing risk, with the opportunity to engage across the More ❯

and brave. You want to do big things, and we have the roles to make that happen. An exciting opportunity has arisen within IT Service Protection team for a manager as part of IT Service Management. This multidisciplinary role is a great opportunity to engage across the Business … IT Development & Change, and Support pools to ensure safe delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both … changes, a firm understanding and management of Cloud & IT Change Management is essential in maintaining a firm route to live. Reporting directly to the Service Protection Manager, this is an important role in protecting quality of Cloud Service and managing risk, with the opportunity to engage across the More ❯

would like to receive job alerts by email: Software Engineering Team Lead Software Engineering Permanent - Full Time Newcastle-upon-Tyne, GB, NE991RN BBC PUBLIC SERVICE B'CAST Job Closing Date: 18/05/2025 THE ROLE • Job Reference: 23661 • Department: Content & Content Metadata • Location: Newcastle (This is a … a key role in defining the technical direction of the Unified Content Catalogue through collaboration with other engineering leads, as well as product and delivery colleagues. • Ensuring the team's technical direction and delivery are aligned with architectural and business goals. • Overseeing the operational health of services, with … a focus on observability, scalability, and resilience at scale. • Driving best practices in monitoring, alerting, and incident response to ensure reliable service delivery. • Advocating new technologies and approaches to ensure our products are industry leading. • Providing domain expertise across the wider Unified Content Catalogue team and beyond. • Ensuring a More ❯