3 of 3 Permanent Service Delivery Jobs in Tyne and Wear

depending on experience, technical capability, and suitability against the requirements of the position. Roles & Responsibilities Provide first‐ and second‐line support to HTG managed service customers, delivering incidents and service requests in line with agreed SLAs, service descriptions, and operational procedures. Act as a primary point … contact for end users, delivering clear, professional, and customer‐focused support via the service desk, remote tools, and on‐site attendance where required. Triage, diagnose, and resolve incidents and service requests across Microsoft 365, end‐user devices, and core IT services, escalating appropriately where issues fall outside scope ...

501plus an additional Digital and Data Profession allowance up to £28,560) plus plus £20,134 employer pension contribution per annum plus excellent Civil Service benefits. This role requires a minimum continuous UK residency of 10/10 years for DV vetting. Shape the Future of Digital Services … accurate Provide specialist architectural advice influencing senior stakeholders across the organisation Evaluate supplier proposals and make recommendations to senior leadership Oversee budgets and delivery from external partners ensuring scalable, secure and reusable solutions Lead the evolution of enterprise architecture across the organisation and wider government landscape Build capability, develop ...

leading regional charity in the United Kingdom is seeking a Digital Transformation Partner to help modernize its business systems and enhance service delivery. This role requires analytical skills, problem-solving, and experience in stakeholder management. The successful candidate will lead technology initiatives aligned with the Foundation's mission ...