7 of 7 Permanent Service Delivery Jobs in Tyne and Wear

primary technology partner for Divisions, Functions, and Regions, ensuring business strategy, priorities, and needs are clearly understood and translated into effective technology delivery and measurable outcomes. Working closely with IT Service Delivery, the PMO, and technical leadership, the role positions IT as a trusted, proactive partner … business. Typical Accountabilities: Strategic Business Partnership Act as the senior IT partner to Divisional and Functional leadership teams, working closely alongside the Director of Service Delivery Manage people within the Service Delivery team and operate as the owner of business relationships for IT, reporting into ...

Service Desk Team Leader (24×7 Operations) An organisation is seeking an experienced IT Service Desk Team Leader to oversee a high-performing support function delivering 24×7 IT services across a multi-entity environment . This role is focused on driving service performance, improving first-time … resolution, and ensuring a reliable, customer-focused IT front door . Key Responsibilities Lead and develop a team of ~10–15 Service Desk Analysts in a 24×7 environment Oversee day-to-day Service Desk operations (incidents & service requests) Ensure delivery against SLAs, KPIs, and customer ...

someone who can combine deep SAP expertise with manufacturing industry knowledge and a passion for innovation. The role sits at the intersection of consulting, delivery, client advisory, and emerging technologies, helping organisations maximise the value of their SAP investments while modernising operations through AI, automation, and cloud technologies. … manufacturing clients on supply chain, production planning, inventory management, plant operations, and digital transformation initiatives. * Lead and enhance SAP AMS engagements, ensuring high-quality service delivery, governance, SLA management, continuous improvement, and stakeholder engagement. * Guide clients through SAP S/4HANA transformation programmes and broader SAP landscape modernisation ...

Type: Full-time About SPARK SPARK is UK’s fast-growing technology solution companies delivering intelligent robotics and automation solutions across the hospitality and service cleaning sectors. Our robotic systems streamline operations, reduce labour costs, and elevate service efficiency in environments such as hotels, restaurants, large shopping malls … offices and warehouses. Through next-generation automation, we’re helping businesses unlock the future of service delivery, facility cleaning. The Role We are looking for a driven, tech-curious Sales Representative to join our robotics sales team. This role focuses exclusively on robotic solutions and is ideal ...

Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality Establish the plan and manage delivery of the client implementation project to ensure target dates are met Co-ordinate data migration, parallel and first live runs with the client … relevant internal teams Work with the service delivery team to ensure smooth handover to the business-as-usual team Developing and advising on bespoke financial reports, such as general ledger reports Supporting and developing more junior members of the team Preparing fee and budget details Skills and attributes ...

Payroll needs and develop requirements to ensure that the implementations are completed on time and to the highest quality Establish the plan and manage delivery of the client implementation project to ensure target dates are met Co-ordinate data migration, parallel and first live runs with the client … relevant internal teams Work with the service delivery team to ensure smooth handover to the business-as-usual team Developing and advising on bespoke financial reports, such as general ledger reports Supporting and developing more junior members of the team Preparing fee and budget details Skills and attributes ...

First Line Service Desk Analyst - 12 Month FTC Location: Newcastle Salary: £27 - £30k 9-5 Day Shifts Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance to be part of a dynamic … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...