16 of 16 Permanent Service Management Jobs in Tyne and Wear

Lead IT Service Manager Paying up to £80,267, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Lead IT Service Manager to join our growing ITSM teams in leading a large migration programme from our legacy products. Our teams use fresh ideas and … and understanding of common integration technologies; namely Application Programme Interface (APIs), File Transfer and Events Experience of delivering the migration from legacy products to strategic solutions. Experience in utilising Service Management frameworks ( ITIL4, Agile Service Management). ITIL4 or other service management framework qualification Experience in leading the delivery and management of complex … technical change initiatives-such as on-premise and cloud-hosted solutions-and in developing and maintaining technical capability across projects and throughout the service lifecycle. You and your role As Lead IT Service Manager, you will be responsible for driving the migration of DWP Digital Integration customers from legacy products to strategic solutions, or overseeing their decommissioning. You More ❯

on the secure deployment of systems and services across cloud and on-prem environments. Monitor, maintain, and enhance the organisation’s security posture. Respond to infrastructure issues, incidents, and service requests in a timely manner. Collaborate with internal and external teams to ensure secure and reliable operations. Manage and maintain key infrastructure components including servers, networks, and cloud platforms. … Deliver technical input into IT service management and improvement projects. Ensure systems are compliant with relevant security standards and best practices. Identify and mitigate risks through regular assessments and reviews. Drive continuous improvement in monitoring, automation, and performance optimisation. Essential Skills and Experience Strong background in managing IT infrastructure in enterprise or mid-sized environments. Solid experience with … of cyber security principles, tooling, and incident response. Ability to troubleshoot complex technical issues across systems and services. Comfortable working both independently and collaboratively across teams. Familiarity with IT service management frameworks (e.g. ITIL) and best practice methodologies. Desirable Skills and Qualifications Relevant industry certifications (e.g. Microsoft Certified, CompTIA Security+, ITIL, etc.) Experience working in regulated environments with More ❯

testing assumptions, continuously learning and iterating, doing the hard work so that it's easier for our users. What do we offer ? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working Flexi time Hybrid working model Active wellbeing and inclusion networks Excellent pension NHS Car lease scheme Main duties of the job Accountability for … priorities, adapting products and services where needed to meet both internal and external users needs, ensuring your product team builds the right things at the right time. Use product management principles and approaches to capture and translate user needs into deliverable outcomes for users. You will define the minimum viable product and define, agree and amend priorities where appropriate. … Monitor service quality and set appropriate KPI's in collaboration with interested parties and communicate the achievement and performance of your product to stakeholders. You will use your subject matter expertise to understand and communicate constraints to manage expectations with colleagues in policy, operations, technology as well as regulatory, financial and legal colleagues. Act as an ambassador for the More ❯

Description RMT Technology delivers innovative IT solutions that keep businesses running smoothly, securely and efficiently. We’re looking for an experienced IT Service Desk Lead to oversee our service desk operations and mentor a team of engineers, ensuring exceptional IT support delivery across the business. As an IT Service Desk Lead, you will be responsible for leading … the day-to-day operations of the IT Service Desk, acting as a senior technical escalation point and ensuring high-quality support experience for end users. This role combines hands-on technical support with team leadership, process improvement and service management responsibilities. Key Responsibilities Supervise and mentor the IT Service Desk team Assign and priortise tickets … as a senior escalation point for complex technical issues, working hands-on to resolve high priority incidents Provide advances troubleshooting across Windows OS, Microsoft 365 and Active Directory Monitor service desk metrics and generate reports on performance, trends and service improvements Maintain and improve ITSM tools, workflows and ticketing processes (ServiceNow, Freshservice, etc). Collaborate with the wider More ❯

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation. Pay up to £68,205, plus 28.9 … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Design Manager in DWP Digital, you'll help shape the services that support millions of people across the UK, making sure they're designed to meet business needs and More ❯

Our Senior IT Service Design Managers help shape services that support millions across the UK. You'll lead on designing IT services that are reliable, user-focused, and ready for live operation. Working across delivery teams, you'll apply ITIL best practices, produce key service artefacts, and drive automation and standardisation. Pay up to £68,205, plus 28.9 … people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Design Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're using fresh ideas … their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Design Manager in DWP Digital, you'll help shape the services that support millions of people across the UK, making sure they're designed to meet business needs and More ❯

IT Service Quality Lead £40,000-£45,000 + Bonus Newcastle (Hybrid Working) We are looking for a visionary IT Service Quality Lead to take charge of service excellence across our clients' organisation. They are a global leader in manufacturing and provide excellent development and progression opportunities. What You Will Do: Define and roll out IT service quality frameworks and standards. Monitor SLAs, KPIs, and customer satisfaction. Spot service gaps, lead root cause analysis, and drive continuous improvement. Mentor IT teams, lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best More ❯

Cyber Security Leadership Shape the cyber security vision and build a corresponding technical roadmap which delivers a world class security controls across cloud infrastructure, networks, end points, identity & access management, application security, and threat detection. Collaborate closely with the SNOPs Lead to adapt the SNOPs roadmap priorities in line with shifts in industry, evolving threat landscape and regulatory requirements. … Ensure effective 24/7 security operations (inc. security incident management) Collaborate closely with the Enterprise Resilience function (1st Line of Defence) to ensure integrated risk management and incident response. Promote stakeholder engagement and cross-functional collaboration to embed a culture of security awareness and ownership across the organisation. Operational Oversight Ensure high availability, performance, and security of … all technology systems and infrastructure. Monitor and improve service levels, incident resolution times, and system reliability metrics. Lead cross-functional coordination for escalations, major incidents, and service continuity planning. Team Leadership & Development Provide leadership and direction to platform tower leads Foster a culture of continuous improvement, collaboration, and innovation across all teams. Support recruitment, onboarding, and capability development More ❯

to exciting infrastructure projects that shape the future of the firm's IT environment. What You'll Be Doing Acting as a trusted point of contact, delivering excellent customer service across the business. Supporting and maintaining Citrix environments, Visualfiles, storage, and backup solutions. Providing 2nd/3rd line support for infrastructure-related incidents and requests. Monitoring and managing servers … licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

licence. Nice to Have Certifications such as Citrix Certified Associate or Microsoft Certified: Azure Administrator . Knowledge of Microsoft Azure or other cloud platforms. Familiarity with ITIL practices and service management tools. Exposure to other case management/legal applications (e.g., SOS). Why Apply? Chance to work on both day-to-day support and strategic IT More ❯

e.g. ServiceNow, Splunk, vSphere, Azure AD) using REST APIs and automation tools (Ansible). Managing Cloud compute, storage, and configurations, ensuring solutions are repeatable, scalable, resilient, and highly available. Service management frameworks (Risk, ITIL - Incident, Problem, Change and SLAs). Producing and rapidly delivering minimum viable solutions, results focused with ability to prioritise the most impactful work. Regulatory … and lead the charge when things go wrong, making sure systems bounce back quickly. You'll also support junior colleagues, work with Linux and Windows and get stuck into service reviews, audits and improvement plans. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester or Newcastle, whichever is more … at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £ 68,517 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97% , worth over £16,000 per year. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can More ❯

vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from checkliststhey … chance to build or strengthen include: Container platforms and orchestration (Docker, Kubernetes) Monitoring and observability tools (Splunk, Prometheus, Grafana) Infrastructure-as-code and CI/CD pipelines ITIL or service management frameworks Mentoring and technical leadership across the 24x7 function This is more than a jobits a chance to define how infrastructure is delivered and evolved in a More ❯

of running Cyber as part of an tech operation including understanding of DORA and Cyber Essentials Defining, designing and delivering on technology roadmaps from inception to completion Exceptional stakeholder management and engagement Strong understanding of ITIL service management Track record of delivering successful digital transformation The role is paying up to £115k based on experience, plus a More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯

the next innovator to join us? What will your 'typical’ day look like? Different that’s for sure...: Atom’s Technology team is made up of: Engineering, Delivery, Change, Service Management, Security & Architecture. These capabilities are distributed across multiple cross-functional product teams known as Value Streams. They design, develop and deliver a customer journey that is secure More ❯