IT Service Quality Lead
Newcastle upon Tyne, Tyne & Wear, United Kingdom
LTS Resourcing
practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement More ❯
Employment Type: Permanent
Salary: £40000 - £45000/annum + attractive benefits
Posted: