Title: TeamLead Customer Service (work from office) Location: Newcastle NE27 0BY, Cobalt Business Park, Mercury House (NE27 0BY) Hours: 7.5 hours a day, 5 days a week, with 2 weeks off. Salary: £21k - £26k Client: DXC Technologies What we’re looking for in a Customer Service Team Supervisor: Customer oriented first and foremost, someone who is passionate about delivering exceptional customer service. Team player who has a genuine interest in helping others. Someone who will lead by example, be friendly and approachable, and demonstrate a “can do” attitude. Helping to develop a culture … analytical approach, able to simplify complex situations and then apply sound judgment to resolve problems. Awareness of the impact of your and your team’s performance on the commercial success of the organization. Conscientious and reliable individual who is self-motivated. Open and trustworthy, who values diversity within more »
Primary care, Acute hospitals, Community hospitals and services and adult Social care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems andthe development and delivery of the drive to be … is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application. Job description Job responsibilities Lead and manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the … Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service request fulfilment. Foster a customer-centric culture within the team, promoting excellent customer service, efficient communication, and a positive user experience. Collaborate with stakeholders, including IT teams, business more »
Hebburn, Tyne and Wear, North East, United Kingdom Hybrid / WFH Options
Omega Resource Group
TeamLead - Control Engineering Newcastle £70,000 + Bonus + hybrid working Our client are a worldwide market leader in the transmission of power for energy generation and use. As a company they are a globally recognised brand and are able to offer long term career opportunities … and a great work environment. If you have a background in control design and people management please do get in touch. Key Responsibilities – TeamLead Control Engineering Managing, leading and coaching the Transmission SCS delivery team (6-8 people). Provide support to the team … to ensure projects are delivered to highest quality standards and on time. Ensure compliance with customer technical specifications on projects delivered by the team Work with the team to develop and deliver cost saving initiatives. Develop/Implement/Quality Control of the control systems delivery more »
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom
Harvey Nash
Are you an experienced Technical Support TeamLead with a passion for customer service? Our client is a rapidly growing healthcare organisation committed to improving the patient journey through innovative technology solutions. Their vision is to revolutionise healthcare delivery by leveraging cutting-edge IT Technology and processes. As … 1st Line Support TeamLead, you will play a pivotal role in ensuring exceptional customer service and efficient problem resolution. You'll lead and manage a team of talented 1st Line IT engineers and resolve technical issues related to the internally developed software. Responsibilities Leadership: Lead … mentor and coach a team of 1st Line engineers and foster a collaborative team environment. Technical Guidance: Utilise your strong technical skills to support the team in troubleshooting technical issues. Customer Service Excellence: Ensure excellent customer service by addressing inquiries promptly, resolving issues effectively more »