Service Desk Team Leader
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and potential problem areas are correctly being identified and reported by your team Ensuring regular one to ones are held with these team members to discuss monthly More ❯
Employment Type: Full-Time
Salary: Competitive salary
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