23 of 23 Permanent 1st/2nd Line Support Jobs in the UK

1st / 2nd Line IT Support Engineer (Internal Systems) About the Role We are looking for a proactive and service-driven 1st / 2nd Line IT Support Engineer to join our internal IT team within a fast-paced MSP environment. Unlike a … of technologies across the Microsoft ecosystem, and progress into roles such as Senior IT Support Engineer, Network Engineer, or Security Engineer . Key Responsibilities 1st / 2nd Line Technical Support Provide first and second-line support to internal users across multiple offices and remote locations. … person support. Manage and escalate tickets effectively within SLAs. Systems & Platform Support Administer and maintain core internal IT systems, including: Microsoft 365 (Exchange, SharePoint, Teams) Azure AD / Active Directory Endpoint management tools (Intune / Autopilot) Windows Server services (DNS, DHCP, Group Policy) Support internal networking infrastructure (switches, firewalls, Wi-Fi) at a basic More ❯

Job Title: 1st Line / 2nd Line IT Support Engineer (6-month FTC) Location: West Sussex (office-based with some flexibility) Salary: £32,000–£35,000 pro-rata Fixed-Term Contract: 6-month fixed-term, with a strong possibility of becoming permanent The Opportunity We're looking for a … 1st Line / 2nd Line IT Support Engineer to join a small, busy team and keep day-to-day IT running smoothly. This is a practical, hands-on role with real variety. Tasks include supporting users, managing kit, and helping set up temporary site offices through the year. If … this. There's also genuine scope for this to become a longer-term role for the right person. The Role You'll cover a blend of 1st / 2nd line support and on-site IT operations, working independently day to day and escalating when needed. Key responsibilities include: Handling daily support More ❯

1st / 2nd Line IT Support Engineer Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer – Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer – Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who's passionate about technology, problem-solving, and delivering excellent customer support. The Role: You'll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer–Leeds–£28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This … is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What’s on Offer: Salary up to £28,000, depending More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact … for day-to-day technical issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities Provide first and second-line technical support for both Mac and Windows systems. Working as part of the IT team, based in the Hull office (5 days a week on-site) Apple macOS, Software and Hardware support … and compliant with security protocols. Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st / 2nd Line Support - Apple macOS / Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯

IT Support Engineer (1st / 2nd Line) CO Manufacturing Competitive Salary + Benefits Mon – Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us: CO Manufacturing … grow within a business that values hard work and new ideas. About the Role: The role is aimed at someone with at least 1-3 years’ experience in 1st line support who is also ready to learn and take responsibility for more complex troubleshooting and technical tasks. You will be working in a small … or 2nd line support role Strong knowledge of general helpdesk support e.g. MS365 user support, installing hardware / software, troubleshooting issues A basic understanding of networking including routing, switching, VLANs, VPNs and firewalls Clear communicator who can explain issues in a straightforward way How to apply: Ready More ❯

1st / 2nd Line IT Support Engineer - Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who's passionate about technology, problem-solving, and delivering excellent customer support click apply for full job details More ❯

IT Support Specialist Location: Lenton Lane area, Fully Office-based Salary: £30-32K (dependent on experience) We are looking for a proactive and highly experienced IT Support Specialist to act as the first point of escalation for IT queries, providing 1st and 2nd line support across the … Microsoft 365 and Windows Server environment, you’ll manage support tickets, resolve technical issues, maintain security standards, and carry out routine maintenance tasks. The role includes onboarding / offboarding staff, managing hardware resources, and supporting wider IT projects and infrastructure activities. Key Responsibilities Provide 1st and 2nd line IT support … Annual paid professional development day + training allowance Dental plan, gym allowance, sustainable travel allowance Volunteering days and charity support schemes Employee Assistance Programme Free Friday breakfast / team lunch On-site coffee house Free local off-site parking More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable. This is an ideal opportunity for … Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture Role overview: This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of … Maintain accurate documentation of tickets, systems & procedures Support continuous improvement of IT systems & processes Experience & skills required: Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365 Basic networking understanding (routers, switches, VPNs etc) Excellent communication skills & a customer-focused approach More ❯

Techunite Ltd are recruiting for a 1st / 2nd Line Support Engineer to join an expanding organisation based near to Godalming. The role is mostly a mix of hybrid remote working but may involve some local site visit work. Looking for candidates who have experience to both 1st and … / or 2nd line. You will be involved in establishing best practices, influencing the direction of the IT and cloud solutions on offer as well as ensuring the efficient and smooth running of both internal and client infrastructure. Key Requirements: Experience working in an IT helpdesk environment Experienced Microsoft 365 Administrator Experience working with Azure Active Directory … and Security Setup for Entire 365 Estates Experience maintaining Cyber Essentials / Essentials Plus compliant infrastructure Server administration to include Active Directory user and groups, Exchange / Office 365, file shares and permissions. Able to effectively communicate with team members, customers and managers and promote ideas and innovation. Methodical and adaptable approach to problem solving, must show initiative More ❯

Job Title: IT Support Engineer – 1st & 2nd Line Support Salary: £28,000 – £40,000 per year (plus bonus and benefits) Job Type: Monday – Friday, 8.30am – 5pm Location: Salford’s – Must be a driver as occasional travel to their other site Benefits: Competitive salary with yearly bonus , 22 days holiday plus … to help you develop and progress. This role would suit someone who’s gained 1–2 years’ experience in IT support or a relevant IT qualification / educational background, or someone with experience who’s looking for a long term career opportunity. Key Responsibilities: Act as first-line support for hardware, software … improvements. Skill Set Required: Exposure to PowerShell or Python scripting languages. Good knowledge of Windows Server and desktop operating systems. Understanding of PC hardware, troubleshooting, and basic networking (TCP / IP, wireless). Familiarity with Active Directory and Microsoft Office applications. Strong analytical and problem-solving skills with the ability to explain technical concepts clearly. Organised, reliable, and self More ❯

Manchester - £30,000 - £35,000 plus excellent benefits and career opportunities Job Title: IT Support Technician (1st & 2nd Line Support) Location: On-site (Hospital-based) Hours: Monday–Friday, 9am–5pm On-call: Occasional, only in rare cases of critical IT failure About the Role We are seeking an experienced and … proactive IT Support Technician to join our on-site hospital team. In this role, you will provide essential first and second line support, ensuring the smooth operation of our IT systems and delivering responsive assistance to staff. This position is fully on-site due to the nature of the work and is not suitable … for hybrid or remote working . Key Responsibilities Provide first and second line support to hospital staff across all IT issues. Diagnose and resolve a wide range of IT troubleshooting queries. Manage and maintain networking and servers , including installations and updates. Support and maintain IT hardware such as desktops, laptops, and printers . Install More ❯

Software support person required to work in a small and friendly collaborative team, proving first and second line … support to end users. Bespoke Software. The role is office based. Skills and experience required: Experience within a Software Support role(this is not hardware / pc support). Strong working knowledge of Microsoft SQL Server including T-SQL Queries, stored procedures and database maintenance. Experience of SSRS Report Builder. Ability to manage … multiple support cases Full UK driving licence (occasional site visits). Apply now More ❯

IT Support Technician - Manufacturing Location : Rotherham Hours : 35 hours / week - Monday to Friday 9:00-5:00 Salary : 26,000 - 32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of manufactured systems … high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working … Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Windows server Installation and configuration of hardware and peripherals Networking, LAN / WAN / WLAN / VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please More ❯

IT Support Technician - Manufacturing Location : Rotherham Hours : 35 hours / week - Monday to Friday 9:00-5:00 Salary : £26,000 - £32,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of manufactured systems … high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working … Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Windows server Installation and configuration of hardware and peripherals Networking, LAN / WAN / WLAN / VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject Please More ❯

Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office / 2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join our Edinburgh … team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd … and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for Windows OS (Windows 10 / 11) . Proficiency in Microsoft 365 and Azure Active Directory . Knowledge of networking ( DNS, DHCP, IP routing ) and cyber security principles. Ability to support 200+ user More ❯

Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office / 2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join our Edinburgh … team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd … and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for Windows OS (Windows 10 / 11) . Proficiency in Microsoft 365 and Azure Active Directory . Knowledge of networking ( DNS, DHCP, IP routing ) and cyber security principles. Ability to support 200+ user More ❯

Exciting Opportunity: IT Support Technician (1st and 2nd Line) Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week) Up to £38,000 based on experience Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect … Looking For The ideal candidate for this IT Support Technician role will have the following skills and qualifications: Hands-on experience with Microsoft operating systems (Windows 10 / 11) and Office 365 applications Power BI Experience (ideally Power automate) Proven track record in troubleshooting hardware and software issues across various devices Familiarity with Active Directory administration, including … user account management and group policies Basic networking knowledge, including TCP / IP, DNS, DHCP, and Wi-Fi troubleshooting Experience with IT ticketing systems and remote access solutions Understanding of cybersecurity best practices, including phishing awareness and endpoint protection Excellent troubleshooting, communication, and customer service skills Ability to work independently and as part of a team Why Join This More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Falkirk– Hybrid - £40,000 Service Desk based - front line support A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you … will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Falkirk office and 2 at home. Key … of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st … and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer … role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across More ❯