19 of 19 Permanent 1st/2nd Line Support Jobs in the UK

1st / 2nd Line Support Engineer £35,000 - £40,000 | Blackburn (Hybrid) | Evening / Night Shifts When most people are logging off, you’re just getting started. You’re the type of engineer who thrives on owning a problem end-to-end, whether it’s a password reset or an … key role in supporting their end users across Microsoft 365, Intune, Azure, Power Platform, and Windows Server, all while working evening or night shifts as part of their 24 / 7 team. What’s in it for you? Salary : £35,000 - £40,000 Location : Blackburn (hybrid model) Shift Pattern : Either: Night shifts (Mon-Fri: 12:00am to 8:30am … ID, Power Platform, and Intune Supporting hybrid environments including Windows Server (2016-2022), AD, Group Policy, DNS, DHCP Managing on-prem Exchange and hybrid mail environments Troubleshooting Windows 10 / 11 desktop issues and mobile platforms (iOS / Android) Handling tickets from internal and external users across multiple technologies Escalating where necessary but owning everything you can Contributing More ❯

1st / 2nd Line IT Support Engineer - Wokingham (RG2 area) A strong 1st / 2nd Line IT Support Engineer with good working knowledge of Windows Server, Office 365, and good network troubleshooting is required to join a well-established MSP to support their customers across Berkshire. This is an office-based role, with occasional customer visits when required. Key Skills Required: Previous 1st line / escalation support Windows Server administration & troubleshooting Office 365 Admin (i.e Teams, SharePoint, OneDrive, Exchange Online) Azure Virtual Desktop General networking troubleshooting - TCP / IP, DNS, DHCP Full … practices for both clients and internal teams. Manage, prioritise and plan own work queue and deal with calls within the set SLAs. Identify and drive through opportunities for improvement / change via the Service Improvement. With this opportunity, you will achieve Starting salary up to £29K DOE 29 days annual leave (inc. Bank Holidays) Contributory pension scheme Plenty of More ❯

1st / 2nd Line IT Support Engineer Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer – Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer – Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who's passionate about technology, problem-solving, and delivering excellent customer support. The Role: You'll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … all users About You: Experience in a 1st or 2nd Line IT Support role Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work Full UK Driving Licence and access to a vehicle What More ❯

1st / 2nd Line IT Support Engineer–Leeds–£28,000 - Great Opportunity! An established and forward-thinking IT services provider based in Leeds is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This … is a great opportunity for someone who’s passionate about technology, problem-solving, and delivering excellent customer support. The Role: You’ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line … in a 1st or 2nd Line IT Support role, ideally within an MSP background Strong knowledge of Microsoft 365, Windows 10 / 11, Active Directory, and basic networking Excellent problem-solving and communication skills A proactive, customer-focused approach to work What’s on Offer: Salary up to £28,000, depending More ❯

1st / 2nd Line IT Support Engineer - Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a … great opportunity for someone who's passionate about technology, problem-solving, and delivering excellent customer support click apply for full job details More ❯

Please note this role you live near East Kilbride** Clean driving licence and access to own vehicle Excellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35). Are you … central Scotland site. In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and … hardware issues, and contribute to infrastructure and modernisation projects. Key Responsibilities: Provide 1st and 2nd line support across desktop, laptop, server, and printer systems Administer Microsoft 365 and Windows 11 environments Perform patching and support for various business applications Manage IT peripherals and printer systems across multiple UK sites Register More ❯

to join a fast-growing Managed Services Provider delivering connectivity, networks, firewalls, Microsoft cloud, and cybersecurity solutions. We are looking for a proactive and technically curious 1st / 2nd Line Support Engineer to join our Managed Security Service Provider (MSSP) operations team. This role focuses on the support, monitoring … client facing skills Ready to try and solve any problem prior to escalation. Key Responsibilities Monitor and maintain the client network infrastructure to ensure uptime and performance. Provide 1st and 2nd line support for network incidents, escalating complex issues to senior engineers when required. Support and maintain Fortinet, Cisco, and More ❯

Job Title: IT Support Engineer – 1st & 2nd Line Support Salary: £28,000 – £40,000 per year (plus bonus and benefits) Job Type: Monday – Friday, 8.30am – 5pm Location: Salford’s – Must be a driver as occasional travel to their other site Benefits: Competitive salary with yearly bonus , 22 days holiday plus … to help you develop and progress. This role would suit someone who’s gained 1–2 years’ experience in IT support or a relevant IT qualification / educational background, or someone with experience who’s looking for a long term career opportunity. Key Responsibilities: Act as first-line support for hardware, software … improvements. Skill Set Required: Exposure to PowerShell or Python scripting languages. Good knowledge of Windows Server and desktop operating systems. Understanding of PC hardware, troubleshooting, and basic networking (TCP / IP, wireless). Familiarity with Active Directory and Microsoft Office applications. Strong analytical and problem-solving skills with the ability to explain technical concepts clearly. Organised, reliable, and self More ❯

Software support person required to work in a small and friendly collaborative team, proving first and second line … support to end users. Bespoke Software. The role is office based. Skills and experience required: Experience within a Software Support role(this is not hardware / pc support). Strong working knowledge of Microsoft SQL Server including T-SQL Queries, stored procedures and database maintenance. Experience of SSRS Report Builder. Ability to manage … multiple support cases Full UK driving licence (occasional site visits). Apply now More ❯

IT Support Engineer required to support internal users across 1st & 2nd line. The company are looking for a skilled IT Support Engineer to support their head office and satellite sites with a range of IT issues. The company are going through a period of growth and transformation which … is expected to continue into 2026 and this role would offer plenty of training and progression opportunities. Skill Requirements Active Directory Windows Server Windows 11 Office 365 support Nice to have's Exposure to network support Azure knowledge (commercial or through online courses) The company are working to a hybrid approach so you will be in More ❯

IT Support Engineer required to support internal users across 1st & 2nd line. The company are looking for a skilled IT Support Engineer to support their head office and satellite sites with a range of IT issues. The company are going through a period of growth and transformation which More ❯

Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office / 2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join our Edinburgh … team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd … and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for Windows OS (Windows 10 / 11) . Proficiency in Microsoft 365 and Azure Active Directory . Knowledge of networking ( DNS, DHCP, IP routing ) and cyber security principles. Ability to support 200+ user More ❯

Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office / 2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join our Edinburgh … team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd … and security improvements . Provide clear communication and excellent customer service to staff at all levels. What We're Looking For Strong troubleshooting skills for Windows OS (Windows 10 / 11) . Proficiency in Microsoft 365 and Azure Active Directory . Knowledge of networking ( DNS, DHCP, IP routing ) and cyber security principles. Ability to support 200+ user More ❯

Exciting Opportunity: IT Support Technician (1st and 2nd Line) Based in Milton Keynes - Hybrid once fully Trained (2-3 Days a week) Up to £38,000 based on experience Are you a tech-savvy individual with a passion for providing exceptional IT support? If so, this could be the perfect … Looking For The ideal candidate for this IT Support Technician role will have the following skills and qualifications: Hands-on experience with Microsoft operating systems (Windows 10 / 11) and Office 365 applications Power BI Experience (ideally Power automate) Proven track record in troubleshooting hardware and software issues across various devices Familiarity with Active Directory administration, including … user account management and group policies Basic networking knowledge, including TCP / IP, DNS, DHCP, and Wi-Fi troubleshooting Experience with IT ticketing systems and remote access solutions Understanding of cybersecurity best practices, including phishing awareness and endpoint protection Excellent troubleshooting, communication, and customer service skills Ability to work independently and as part of a team Why Join This More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Falkirk– Hybrid - £40,000 Service Desk based - front line support A highly successful and rapidly growing business based in Falkirk, Scotland are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you … will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Falkirk office and 2 at home. Key … of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and More ❯

IT Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £40,000 Service Desk Analyst A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st … and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer … role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across More ❯

Desktop Support Engineer – 1 st and 2 nd Line – Kingston, Surrey – Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st … and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note – hybrid working is offered – 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer … role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across More ❯