10 of 10 Permanent 1st/2nd Line Support Jobs in the UK

We’re on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

We’re on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

We’re on the lookout for a driven and customer-focused 1st / 2nd Line Software Support Analyst who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support … mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st / 2nd Line Software Support Analyst Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week … in the office thereafter £25,000 - £29,000 DOE Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full-Time Monday - Friday – Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background / More ❯

1st / 2nd Line IT Support Engineer Location: Wokingham Salary: to £28,000 Are you ready to take the next step in your IT career? We're looking for a 1st / 2nd Line IT Support Engineer to join our close-knit … be the move for you. What you'll be doing Acting as the first point of contact for IT support queries (phone & email) Providing 1st / 2nd line remote support and escalating when needed Managing customer requests such as installations, user account changes, and updates Carrying out daily / … Assisting project engineers on a variety of client projects What we're looking for Previous experience supporting Windows Desktop, Office 365 and Active Directory Basic understanding of networking (TCP / IP, firewalls, routers, switches) Great communication skills - able to talk tech in plain English A team player with a "can-do" attitude who takes ownership Nice-to-haves (but More ❯

IT Support Engineer to join our busy support team in Derby. You'll deliver high-quality technical support across Office 365, Windows 10 / 11, Intune, Azure, networking, and hardware systems - ensuring users receive excellent service every time. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people … 2nd Line IT support via phone, email, remote tools, and ticketing system. Diagnose and resolve issues across hardware, software, Office 365, Windows 10 / 11, Intune, and Azure. Troubleshoot problems related to Active Directory, group policies, and user access permissions. Configure and deploy PCs, laptops, mobile devices, and peripherals. Support network … and accurate records using the IT ticketing system. Follow IT security, data protection, and backup policies at all times. Skills & Experience Required: Proven experience in IT Support / Helpdesk / Service Desk / Technical Support (1st and 2nd Line). Strong working knowledge of Microsoft 365 / More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact … for day-to-day technical issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities Provide first and second-line technical support for both Mac and Windows systems. Working as part of the IT team, based in the Hull office (5 days a week on-site) Apple macOS, Software and Hardware support … and compliant with security protocols. Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st / 2nd Line Support - Apple macOS / Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯

1st / 2nd Line Support - Apple macOS / Windows We are seeking an enthusiastic and skilled IT Support Specialist to join our team. This role is central to ensuring our staff can work seamlessly across both Mac and Windows environments. You will be the first point of contact … to-day technical issues, troubleshooting, and providing guidance to help our team stay productive. Responsibilities p]:pt-0 [&>p]:mb-2 [&>p]:my-0'> Provide first and second-line technical support for both Mac and Windows systems. p]:pt-0 [&>p]:mb-2 [&>p]:my-0'>Working as part of the IT team, based in the … mb-2 [&>p]:my-0'> Assist with onboarding new staff, including setting up accounts and devices. Salary in the region £24-27K (DOE) + benefits 1st / 2nd Line Support - Apple macOS / Windows Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. More ❯

the go-to tech problem solver who thrives in dynamic environments? Our client, a well-established Managed Service Provider in the Bracknell area, is looking for a talented 2nd Line Support Engineer to join their close-knit, customer-focused team. What You'll Be Doing: Provide responsive 2nd line support … and general IT infrastructure Collaborate with the team to escalate complex issues and ensure clients receive top-tier service What You’ll Bring: Solid experience in 1st / 2nd line support, ideally within an MSP environment Strong troubleshooting skills across Windows, macOS , and Office 365 Comfortable with client-facing interactions and … Driving license preferred (due to site visits) Tech Stack You’ll Work With: Microsoft 365 suite (Exchange Online, Teams, SharePoint) Apple Mac configuration and support Windows desktop / server environments Networking fundamentals (DNS, DHCP, Firewalls) Why Join? Be part of a growing MSP with a reputation for excellence Enjoy variety in your day—remote support More ❯

IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous pension +34 days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balanceAre you currently working in IT support, providing first or second … line support in a school or business environment Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They … staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support More ❯

Software support person required to work in a small and friendly collaborative team, proving first and second line … support to end users. Bespoke Software. The role is office based. Skills and experience required: Experience within a Software Support role(this is not hardware / pc support). Strong working knowledge of Microsoft SQL Server including T-SQL Queries, stored procedures and database maintenance. Experience of SSRS Report Builder. Ability to manage … multiple support cases Full UK driving licence (occasional site visits). Apply now More ❯