1st/2nd Line Support Jobs

1st/2nd Line Support
UK

The median 1st/2nd Line Support salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 November 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
11 Nov 2024
Same period 2023 Same period 2022
Rank 708 599 903
Rank change year-on-year -109 +304 -52
Permanent jobs requiring a 1st/2nd Line Support 72 152 230
As % of all permanent jobs advertised in the UK 0.096% 0.27% 0.17%
As % of the Job Titles category 0.10% 0.28% 0.18%
Number of salaries quoted 53 140 206
10th Percentile £26,000 £25,225 £23,125
25th Percentile £28,625 £27,000 £25,750
Median annual salary (50th Percentile) £35,000 £31,750 £30,000
Median % change year-on-year +10.24% +5.83% +9.09%
75th Percentile £47,500 £37,625 £34,188
90th Percentile £57,500 £45,000 £40,000
UK excluding London median annual salary £31,000 £29,000 £28,000
% change year-on-year +6.90% +3.57% +10.34%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 71,179 53,864 128,705
% of permanent jobs with a recognized job title 94.54% 95.67% 95.45%
Number of salaries quoted 36,683 38,972 77,447
10th Percentile £31,750 £31,489 £32,500
25th Percentile £42,500 £42,500 £45,000
Median annual salary (50th Percentile) £57,000 £60,000 £60,000
Median % change year-on-year -5.00% - +4.35%
75th Percentile £75,000 £80,000 £80,000
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,500 £52,500 £52,500
% change year-on-year -3.81% - +5.00%

1st/2nd Line Support
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support.

Salary trend for 1st/2nd Line Support in the UK

1st/2nd Line Support
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support over the 6 months to 11 November 2024.

Salary histogram for 1st/2nd Line Support in the UK

1st/2nd Line Support
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the UK over the 6 months to 11 November 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -114 70 £35,000 +7.69% 17
UK excluding London -75 39 £31,000 +6.90% 14
London -28 33 £45,000 +32.35% 4
South East -48 16 £35,000 +32.08% 6
Work from Home -8 13 £35,000 +14.75% 2
Midlands -25 9 £30,000 +14.29% 4
West Midlands -30 8 £29,000 +10.48% 3
South West +7 5 £24,500 -7.55% 1
East of England -64 5 £32,500 -4.41% 3
Scotland -2 2 £26,500 -5.36% 1
North of England -39 2 £31,250 +7.76% 1
Yorkshire +17 1 £30,000 -
East Midlands -38 1 £31,000 +12.73% 1
North West -50 1 £32,500 +12.07% 1

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 11 November 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support in the job title.

1 47 (65.28%) Microsoft
2 44 (61.11%) Microsoft 365
3 39 (54.17%) Active Directory
4 34 (47.22%) Windows
5 24 (33.33%) Azure
6 15 (20.83%) Problem-Solving
7 14 (19.44%) Windows 10
8 13 (18.06%) Entra ID
8 13 (18.06%) Customer Service
9 12 (16.67%) Social Skills
9 12 (16.67%) LAN
9 12 (16.67%) WAN
10 11 (15.28%) TCP/IP
10 11 (15.28%) Windows Server
11 9 (12.50%) Apple
11 9 (12.50%) SharePoint
11 9 (12.50%) Microsoft Office
11 9 (12.50%) Microsoft Intune
11 9 (12.50%) ServiceNow
12 8 (11.11%) Degree
12 8 (11.11%) ITIL
12 8 (11.11%) Microsoft Exchange
12 8 (11.11%) DHCP
12 8 (11.11%) DNS
13 7 (9.72%) EPoS
13 7 (9.72%) SLA
13 7 (9.72%) Wireless
14 6 (8.33%) Back Office
14 6 (8.33%) VMware
14 6 (8.33%) Service Delivery

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (12.50%) SharePoint
2 8 (11.11%) Microsoft Exchange
Applications
1 9 (12.50%) Microsoft Office
2 3 (4.17%) Microsoft PowerPoint
3 1 (1.39%) Microsoft Excel
Business Applications
1 2 (2.78%) Remedy ITSM
Cloud Services
1 44 (61.11%) Microsoft 365
2 24 (33.33%) Azure
3 13 (18.06%) Entra ID
4 3 (4.17%) OneDrive
5 1 (1.39%) AWS
Communications & Networking
1 12 (16.67%) LAN
1 12 (16.67%) WAN
2 11 (15.28%) TCP/IP
3 8 (11.11%) DHCP
3 8 (11.11%) DNS
4 7 (9.72%) Wireless
5 5 (6.94%) Wi-Fi
6 3 (4.17%) VoIP
7 2 (2.78%) Firewall
7 2 (2.78%) VPN
8 1 (1.39%) 3G
8 1 (1.39%) 4G
8 1 (1.39%) LTE
8 1 (1.39%) SSL
8 1 (1.39%) Telnet
8 1 (1.39%) Unified Communications
8 1 (1.39%) VSAT
Database & Business Intelligence
1 6 (8.33%) SQL Server
2 1 (1.39%) Relational Database
Development Applications
1 2 (2.78%) JIRA
2 1 (1.39%) Git
General
1 12 (16.67%) Social Skills
2 6 (8.33%) Back Office
3 5 (6.94%) Telecoms
4 4 (5.56%) Analytical Skills
4 4 (5.56%) Law
4 4 (5.56%) Legal
4 4 (5.56%) Retail
5 3 (4.17%) Finance
5 3 (4.17%) Manufacturing
6 1 (1.39%) Banking
6 1 (1.39%) Japanese Language
6 1 (1.39%) Organisational Skills
6 1 (1.39%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (1.39%) FIX Protocol
Miscellaneous
1 7 (9.72%) EPoS
2 4 (5.56%) Driving Licence
2 4 (5.56%) Social Media
3 3 (4.17%) Onboarding
3 3 (4.17%) Self-Motivation
4 1 (1.39%) Derivative
4 1 (1.39%) Equities
4 1 (1.39%) Foreign Exchange (FX)
4 1 (1.39%) Housing Association
4 1 (1.39%) Management Information System
Operating Systems
1 34 (47.22%) Windows
2 14 (19.44%) Windows 10
3 11 (15.28%) Windows Server
4 4 (5.56%) Mac OS
5 2 (2.78%) Android
5 2 (2.78%) Apple iOS
5 2 (2.78%) Windows Server 2012
5 2 (2.78%) Windows Server 2016
5 2 (2.78%) Windows Server 2019
6 1 (1.39%) CentOS
6 1 (1.39%) Linux
6 1 (1.39%) Rocky
6 1 (1.39%) Ubuntu
6 1 (1.39%) Unix
Processes & Methodologies
1 15 (20.83%) Problem-Solving
2 13 (18.06%) Customer Service
3 8 (11.11%) ITIL
4 6 (8.33%) Service Delivery
5 5 (6.94%) ITSM
6 4 (5.56%) IT Strategy
6 4 (5.56%) Migration
7 3 (4.17%) Continuous Improvement
7 3 (4.17%) Process Improvement
7 3 (4.17%) Service Management
8 2 (2.78%) Application Packaging
8 2 (2.78%) Decision-Making
8 2 (2.78%) Investment Management
8 2 (2.78%) Problem Management
8 2 (2.78%) User Experience
9 1 (1.39%) Data Integration
9 1 (1.39%) Document Management
9 1 (1.39%) Incident Management
9 1 (1.39%) Time Management
9 1 (1.39%) Web Filtering
Programming Languages
1 5 (6.94%) PowerShell
2 3 (4.17%) SQL
3 1 (1.39%) Bash
3 1 (1.39%) Python
3 1 (1.39%) VBA
Qualifications
1 8 (11.11%) Degree
2 5 (6.94%) DBS Check
3 3 (4.17%) ITIL Certification
4 2 (2.78%) Azure Certification
4 2 (2.78%) Microsoft Certification
5 1 (1.39%) GCSC
5 1 (1.39%) HND
Quality Assurance & Compliance
1 7 (9.72%) SLA
System Software
1 39 (54.17%) Active Directory
2 3 (4.17%) Hyper-V
3 2 (2.78%) Microsoft Virtual Server
3 2 (2.78%) Virtual Servers
Systems Management
1 9 (12.50%) Microsoft Intune
2 4 (5.56%) SCCM
3 2 (2.78%) ServiceCenter
Vendors
1 47 (65.28%) Microsoft
2 9 (12.50%) Apple
2 9 (12.50%) ServiceNow
3 6 (8.33%) HP
3 6 (8.33%) VMware
4 3 (4.17%) Dell
5 2 (2.78%) Cisco
5 2 (2.78%) Remedy
6 1 (1.39%) Freshdesk
6 1 (1.39%) iManage
6 1 (1.39%) Red Hat
6 1 (1.39%) Sage