17 of 17 Permanent 1st Line Support Analyst Jobs in the UK

Service Desk Analyst/1st Line Support Analyst A fantastic opportunity for a Service Desk Analyst/1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basis. As a Service Desk … Analyst/1st Line Support Analyst, you will be responsible for providing 1st line support to users within a Windows Environment. The ideal candidate will have experience with Windows 10, MS Office, Active Directory, Citrix, ServiceNow and come from a busy Helpdesk environment. Seniority level Mid More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to work More ❯

care, manufacturing, construction, financial services, transport, and hospitality. Our services include IT infrastructure, management, consultancy, cloud services, and security. Our team has extensive experience in IT management and support, storage and data protection, cyber security, and Microsoft 365, ensuring robust and reliable solutions for our clients. Salary Bracket £22,000 - £27,000 (Depending on experience) The number one … goal of everyone in our team is to make our clients exceptionally happy. The Technical Support Analyst plays an important role in making sure that happens. The Technical Support Analyst handles the first level support requests that come in from our clients. They are the first to touch a helpdesk … problem-solving skills RESPONSIBILITIES Customer Service · Acting as the first point of contact via phone, email or ticket · Providing a friendly, quick and helpful experience for our clients · Providing 1st level support remotely · Escalating tickets to 2 nd line team and collaborating with team members Use of our ticketing system · Use our ticketing system to More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

as the specialist in quality fashion footwear and accessories which has given it a unique position at the high end of the high street. About the role The First Line Support Analyst is a key position in the IT Support Desk providing support for all of The Dune Group technology … systems. Responsibilities range from day to day support of core applications including password resets, desk moves, till/store support, account creations, printer issues, mobile phone troubleshooting and ensuring there is a first point of contact for the business for any IT issue. This role involves answering and resolving support queries via multiple contact … candidate needs to be a motivated self-starter with a passion for IT and an understanding of retail business pressures and commercial requirements. RESPONSIBILITIES: Primary contact for Central Support Office based staff. Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations. Follow up on open Incidents/Service Requests with support teams More ❯

About 1st Line Support Analyst in West Bromwich required Location: West Bromwich, B71 4LT Hybrid working: 3x in the office, 2x from home Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is looking for a 1st Line Support Analyst to … be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets – updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … you’ll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills – both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯

Service Desk Analyst - Derbyshire Exciting opportunity for someone who is looking to expand their existing experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on site in Derbyshire Shift Patterns (6am-2pm, 9am-5pm, 11am-7pm (work remotley)) - The ability to drive and have your own vehicle will be essential for onsite shifts. To … first port of call for the companies users when having technical issues, this requires you to have an understanding of Windows OS, O365, Active Directory and other IT Support queries relating to Hardware and Software. The client uses a bespoke system that they will bring you up to speed on so a willingness to learn quickly is essential. … What you need. Experience of a Service Desk environment. Good skills with IT support in general. Windows OS Active Directory O365 (preferred) A solid understanding of network and network troubleshooting (preferred) Good communication skills. Be able to get to site. UK citizenship. To apply. Please either apply through this advert or emailing me directly via . For further More ❯

1st Line Support Analyst Location: Beckton, London Type: Full-Time, Permanent We are seeking a dedicated and proactive Onsite 1st Line Support Analyst to join our team and provide exceptional IT support to a key client in Beckton. This role is perfect for someone … high standard of service across Sharp IT Services. Taking an active role in personal development to increase technical proficiency. Organising and prioritising daily tasks to provide service in line with client expectations. Communicating professionally, positively, and friendly with all colleagues and clients to aid in effective … exchange of information. Being an ambassador of Sharp IT Services at all times, to improve and maintain the reputation of Sharp IT Services. Requirements: Proven experience in a similar 1st line support role. Strong knowledge of Windows operating systems and Microsoft Office Suite. Excellent problem-solving skills and the ability to work under pressure. Strong More ❯

Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 … week ago Be among the first 25 applicants Join to apply for the Support Analyst, 1st line, Office 365, Active Directory, Hybrid, COR7223 role at Beautyk Creative We're looking for a 1st line Support Analyst to join a pioneering organisation, working on a hybrid basis. … Support Engineer, will join a busy service desk, supporting over 1500 users across the UK! Working within a Microsoft environment, the Support Engineer will provide 1st line technical support to over 50 sites, troubleshooting desktop, server and network issues. The Company This industry giant are a true force to be reckoned More ❯

Are you friendly, tech-savvy, and passionate about providing exceptional service? Sharp IT Services is on the lookout for a 1st Line Support Analyst to join our growing helpdesk team. If you're keen to build your career in IT and enjoy helping people solve problems, this could be the perfect next step. … be the first point of contact for our diverse client base, helping to resolve IT issues efficiently and professionally. Your day-to-day will include: Taking ownership of support tickets - updating, progressing, and closing them with clear communication throughout. Hitting performance targets to keep our service levels high. Continuously improving your technical knowledge with on-the-job learning. … you'll bring: A personable, professional, and approachable manner A strong focus on delivering excellent client service Confident communication skills - both written and verbal Some experience with IT support Familiarity with Microsoft Server and Desktop OS A basic understanding of Microsoft 365, Azure, networking, virtualisation, backups, antivirus, and firewalls Awareness of Remote Monitoring and Management (RMM) tools What More ❯

Healthcare's newSupport Analyst We’re looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts and are responsible for managing and … resolving incoming support queries by phone and email. Providing a good customer experience at every interaction is key to how we support our customers. This role involves listening to and understanding customers to assist them in using their Radar Healthcare system day-to-day, and identifying issues or bugs that need to be escalated. Ideal candidates … have strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment Please note that shifts will cover periods between 8am and 6pm (35hrs/week) What you’ll be doingto make a difference: Provide an excellent customer experience day to day through clear communication, empathy and understanding. Log and More ❯

s new Support Analyst We're seeking a motivated individual who enjoys learning and problem-solving to join our Support Team as a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support … assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and a passion for learning in a dynamic support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer … service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of support documentation and FAQs. Identifying opportunities to improve More ❯

Service Desk Analyst Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. Plenty of training and development is on offer! SHIFT PATTERN: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will … the country. Help build and keep the nation's critical infrastructure connected and protected 24/7. Service Desk Analyst - What you ll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and external customers over a wide range of platforms - telephone, email, B2B and customer portals Log incidents … IT-related issues, requests, and incidents that come in from our customers. This role focuses on customer support this is NOT a technical troubleshooting/fixing/1st Line IT support role. Although a specific Service Desk Analyst job history or experience is not essential, we would welcome and strongly consider More ❯

Service Desk Analyst We're seeking an … experienced Service Desk Analyst to join our London-based IT team, supporting users across our London and Amsterdam offices. In this hands-on role, you ll provide 1st and 2nd line support, manage helpdesk tickets, assist with desktop deployments, and help maintain our IT infrastructure. Support users across locations with desktop … and M365 issues Deploy and maintain PCs and virtual desktops Assist with IT operations and asset management 2 3 years in a corporate IT support role (financial services a plus) Familiarity with helpdesk systems and SLAs Join a collaborative team where your expertise will drive smooth IT operations across borders. More ❯

Social network you want to login/join with: Position: First Line Support/Junior Support Analyst Location: Guildford Salary: Up to £27,000 per year Job Type: Full-time (Office-based) The Role Are you early in your IT career and looking to grow your skills in a professional and supportive … environment? We’re currently recruiting for a First Line Support/Junior Application Support Analyst to join an in-house IT team based in Guildford. This role is ideal for someone with foundational IT support experience who is eager to develop further in application and technical support. You’ll be … the first point of contact for internal IT queries and gain hands-on experience with bespoke applications, hardware support, and vendor coordination. Benefits Include: Salary sacrifice electric car scheme Company pension Private medical insurance Group life cover Annual salary reviews Flu jabs Social events and birthday leave Charity engagement and referral programme Key Responsibilities: Provide first-line More ❯

We are searching for a First Line Support Analyst to provide prompt and effective technical support to both clients and internal users. This role involves resolving application and data-related queries, monitoring system alerts, and supporting access and configuration requests to ensure smooth platform operations. Responsibilities Monitor and triage inbound support tickets and phone calls Respond to and resolve first-line queries, escalating complex issues as necessary Perform basic SQL queries to retrieve data and support troubleshooting Review and action system alerts and exception reports Maintain accurate ticket records with clear documentation of actions taken Qualifications Experience in software application support or data More ❯