1st Line Support Analyst Jobs

First Line Support Analyst
UK

The median First Line Support Analyst salary in the UK is £26,250 per year, according to job vacancies posted during the 6 months leading to 26 April 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Apr 2025
Same period 2024 Same period 2023
Rank 605 782 871
Rank change year-on-year +177 +89 +99
Permanent jobs requiring a 1st Line Support Analyst 82 113 119
As % of all permanent jobs advertised in the UK 0.16% 0.12% 0.11%
As % of the Job Titles category 0.18% 0.12% 0.12%
Number of salaries quoted 68 108 112
10th Percentile £22,425 £21,000 £21,775
25th Percentile £24,601 £23,000 £23,031
Median annual salary (50th Percentile) £26,250 £24,750 £26,000
Median % change year-on-year +6.06% -4.81% +4.00%
75th Percentile £30,000 £29,063 £30,313
90th Percentile £40,250 £33,750 £35,000
UK excluding London median annual salary £26,250 £24,250 £25,000
% change year-on-year +8.25% -3.00% +8.70%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 46,426 92,901 96,318
% of permanent jobs with a recognized job title 89.96% 94.63% 91.59%
Number of salaries quoted 27,313 66,762 60,428
10th Percentile £30,500 £28,500 £32,500
25th Percentile £42,500 £38,500 £45,000
Median annual salary (50th Percentile) £57,500 £52,956 £60,000
Median % change year-on-year +8.58% -11.74% -
75th Percentile £75,000 £71,250 £81,250
90th Percentile £97,500 £90,000 £100,000
UK excluding London median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +5.00%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 26 April 2025.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 26 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +154 81 £26,250 +7.14% 8
UK excluding London +195 73 £26,250 +8.25% 7
East of England +78 21 £26,250 +10.53% 1
North of England +75 21 £28,000 +16.67%
Work from Home +159 17 £26,000 -10.34% 2
Midlands +83 16 £28,000 +6.67% 2
South East +75 11 £23,750 -1.04% 4
Yorkshire +66 11 £28,000 +14.29%
East Midlands +65 10 £32,250 +24.04% 1
North West +36 10 £22,850 +3.86%
London +100 8 £42,500 +30.77% 1
West Midlands +71 6 £28,000 +5.66% 1
South West +118 4 £25,250 +14.77%

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 April 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 60 (73.17%) Microsoft
2 52 (63.41%) Social Skills
3 49 (59.76%) Microsoft 365
4 48 (58.54%) Customer Service
5 35 (42.68%) Active Directory
6 33 (40.24%) Windows
6 33 (40.24%) Problem-Solving
7 21 (25.61%) Analytical Skills
8 20 (24.39%) VoIP
9 19 (23.17%) Microsoft Office
10 16 (19.51%) Firewall
11 15 (18.29%) Telecoms
11 15 (18.29%) Microsoft Certification
11 15 (18.29%) A+ Certification
11 15 (18.29%) Windows Server
12 14 (17.07%) Windows 10
12 14 (17.07%) Azure
13 13 (15.85%) Service Delivery
13 13 (15.85%) Law
14 11 (13.41%) Microsoft Exchange
14 11 (13.41%) Service Management
15 10 (12.20%) Case Management
15 10 (12.20%) Cybersecurity
16 9 (10.98%) ITIL
17 8 (9.76%) Microsoft Excel
17 8 (9.76%) SharePoint
17 8 (9.76%) Finance
17 8 (9.76%) ITSM
17 8 (9.76%) Microsoft Intune
17 8 (9.76%) Entra ID

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (13.41%) Microsoft Exchange
2 8 (9.76%) SharePoint
Applications
1 19 (23.17%) Microsoft Office
2 8 (9.76%) Microsoft Excel
3 1 (1.22%) Spreadsheet
Business Applications
1 1 (1.22%) assyst
Cloud Services
1 49 (59.76%) Microsoft 365
2 14 (17.07%) Azure
3 8 (9.76%) Entra ID
4 5 (6.10%) OneDrive
5 3 (3.66%) Dynamics 365
Communications & Networking
1 20 (24.39%) VoIP
2 16 (19.51%) Firewall
3 3 (3.66%) Wi-Fi
4 1 (1.22%) DHCP
4 1 (1.22%) DNS
4 1 (1.22%) Internet
4 1 (1.22%) LAN
4 1 (1.22%) TCP/IP
4 1 (1.22%) WAN
4 1 (1.22%) Wireless
Development Applications
1 1 (1.22%) JIRA
General
1 52 (63.41%) Social Skills
2 21 (25.61%) Analytical Skills
3 15 (18.29%) Telecoms
4 13 (15.85%) Law
5 8 (9.76%) Finance
6 7 (8.54%) Legal
6 7 (8.54%) Pharmaceutical
7 5 (6.10%) Spanish Language
8 2 (2.44%) Retail
9 1 (1.22%) Advertising
9 1 (1.22%) Marketing
Miscellaneous
1 7 (8.54%) EPoS
2 6 (7.32%) Video Conferencing
3 4 (4.88%) Driving Licence
4 3 (3.66%) Self-Motivation
Operating Systems
1 33 (40.24%) Windows
2 15 (18.29%) Windows Server
3 14 (17.07%) Windows 10
4 5 (6.10%) Mac OS
4 5 (6.10%) Windows Server 2019
Processes & Methodologies
1 48 (58.54%) Customer Service
2 33 (40.24%) Problem-Solving
3 13 (15.85%) Service Delivery
4 11 (13.41%) Service Management
5 10 (12.20%) Case Management
5 10 (12.20%) Cybersecurity
6 9 (10.98%) ITIL
7 8 (9.76%) ITSM
8 7 (8.54%) CRM
8 7 (8.54%) Customer-Centricity
8 7 (8.54%) Time Management
9 6 (7.32%) Remote Monitoring and Management
10 5 (6.10%) Change Management
10 5 (6.10%) Logistics
10 5 (6.10%) Mentoring
10 5 (6.10%) Preventative Maintenance
10 5 (6.10%) Server Management
11 3 (3.66%) Analytical Thinking
11 3 (3.66%) ERP
11 3 (3.66%) Incident Management
Qualifications
1 15 (18.29%) A+ Certification
1 15 (18.29%) Microsoft Certification
2 1 (1.22%) Degree
Quality Assurance & Compliance
1 3 (3.66%) SLA
System Software
1 35 (42.68%) Active Directory
2 5 (6.10%) Virtual Desktop
Systems Management
1 8 (9.76%) Microsoft Intune
2 1 (1.22%) Jamf Pro
Vendors
1 60 (73.17%) Microsoft
2 5 (6.10%) Sage
3 3 (3.66%) ServiceNow