1st Line Support Analyst Jobs

First Line Support Analyst
UK

The median First Line Support Analyst salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 21 February 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 Feb 2024
Same period 2023 Same period 2022
Rank 738 872 969
Rank change year-on-year +134 +97 -231
Permanent jobs requiring a 1st Line Support Analyst 85 146 187
As % of all permanent jobs advertised in the UK 0.11% 0.13% 0.14%
As % of the Job Titles category 0.11% 0.14% 0.14%
Number of salaries quoted 82 137 168
10th Percentile £21,000 £21,650 £19,313
25th Percentile £22,000 £23,250 £21,250
Median annual salary (50th Percentile) £25,000 £25,000 £24,906
Median % change year-on-year - +0.38% +11.94%
75th Percentile £30,938 £29,250 £27,750
90th Percentile £34,675 £39,500 £30,000
UK excluding London median annual salary £24,000 £25,000 £23,500
% change year-on-year -4.00% +6.38% +6.82%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 74,040 104,650 131,712
% of permanent jobs with a recognized job title 94.93% 94.41% 95.56%
Number of salaries quoted 55,838 66,214 83,200
10th Percentile £28,500 £32,500 £32,000
25th Percentile £39,280 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £73,750 £82,500 £77,500
90th Percentile £92,500 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 21 February 2024.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 21 February 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +159 81 £25,000 - 10
UK excluding London +48 62 £24,000 -4.00% 11
South East +62 26 £24,000 -4.00% 5
Work from Home +115 25 £32,500 +18.18% 1
London +209 23 £32,500 -10.96% 2
North of England +91 14 £23,750 -5.00%
Yorkshire +107 9 £24,000 -4.00%
East of England +33 7 £24,000 +2.13% 1
South West +16 7 £22,000 -37.14%
West Midlands +62 4 £27,000 +17.39% 1
Midlands +58 4 £27,000 +12.50% 2
North West +52 4 £25,500 +2.00%
Scotland -13 3 £22,750 -49.44%
North East +4 1 £20,000 -9.09%
Northern Ireland - 1 £31,500 - 3

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 21 February 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 60 (70.59%) Windows
2 44 (51.76%) Microsoft
3 40 (47.06%) Microsoft Office
3 40 (47.06%) Microsoft 365
3 40 (47.06%) Social Skills
4 39 (45.88%) Active Directory
5 37 (43.53%) Customer Service
6 27 (31.76%) Windows 10
7 20 (23.53%) ITIL
8 18 (21.18%) SLA
9 14 (16.47%) Problem-Solving
9 14 (16.47%) ITSM
10 13 (15.29%) Microsoft Certification
10 13 (15.29%) Azure
11 12 (14.12%) Apple
11 12 (14.12%) Service Management
11 12 (14.12%) Microsoft Exchange
11 12 (14.12%) Finance
11 12 (14.12%) Law
12 11 (12.94%) Degree
13 10 (11.76%) SCCM
13 10 (11.76%) LAN
13 10 (11.76%) VoIP
13 10 (11.76%) Windows Server
14 9 (10.59%) Analytical Skills
14 9 (10.59%) Wi-Fi
15 8 (9.41%) A+ Certification
15 8 (9.41%) JIRA
15 8 (9.41%) Microsoft Intune
15 8 (9.41%) ServiceNow

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (14.12%) Microsoft Exchange
2 6 (7.06%) SharePoint
3 1 (1.18%) Confluence
Applications
1 40 (47.06%) Microsoft Office
2 3 (3.53%) Microsoft Excel
3 2 (2.35%) Microsoft PowerPoint
Business Applications
1 5 (5.88%) assyst
2 3 (3.53%) Elite 3E
3 1 (1.18%) Sage X3
Cloud Services
1 40 (47.06%) Microsoft 365
2 13 (15.29%) Azure
3 5 (5.88%) Entra ID
4 4 (4.71%) SaaS
5 3 (3.53%) Mimecast
6 2 (2.35%) AWS
7 1 (1.18%) OneDrive
7 1 (1.18%) Power Platform
Communications & Networking
1 10 (11.76%) LAN
1 10 (11.76%) VoIP
2 9 (10.59%) Wi-Fi
3 7 (8.24%) DHCP
3 7 (8.24%) WAN
4 6 (7.06%) VPN
5 5 (5.88%) Broadband
5 5 (5.88%) Firewall
5 5 (5.88%) Wireless
6 4 (4.71%) ADSL
6 4 (4.71%) DNS
6 4 (4.71%) Remote Desktop
6 4 (4.71%) TCP/IP
6 4 (4.71%) VLAN
7 2 (2.35%) Network Security
8 1 (1.18%) Cisco ASA
8 1 (1.18%) NAS
8 1 (1.18%) SAN
Database & Business Intelligence
1 3 (3.53%) SQL Server
2 1 (1.18%) Crystal Reports
2 1 (1.18%) MySQL
2 1 (1.18%) Power BI
Development Applications
1 8 (9.41%) JIRA
General
1 40 (47.06%) Social Skills
2 12 (14.12%) Finance
2 12 (14.12%) Law
3 9 (10.59%) Analytical Skills
4 7 (8.24%) Marketing
4 7 (8.24%) Telecoms
5 4 (4.71%) Documentation Skills
5 4 (4.71%) Legal
5 4 (4.71%) Manufacturing
6 3 (3.53%) Inclusion and Diversity
6 3 (3.53%) Retail
7 1 (1.18%) Back Office
7 1 (1.18%) Electronics
7 1 (1.18%) Games
7 1 (1.18%) Public Sector
7 1 (1.18%) Wearables
Libraries, Frameworks & Software Standards
1 1 (1.18%) HTML
Miscellaneous
1 5 (5.88%) Management Information System
1 5 (5.88%) Video Conferencing
2 4 (4.71%) iPad
3 3 (3.53%) Private Cloud
4 2 (2.35%) e-Learning
5 1 (1.18%) Client/Server
5 1 (1.18%) CMDB
5 1 (1.18%) Driving Licence
5 1 (1.18%) Life Science
5 1 (1.18%) NHS
5 1 (1.18%) Onboarding
5 1 (1.18%) Renewable Energy
5 1 (1.18%) Self-Motivation
5 1 (1.18%) Team-Oriented Environment
5 1 (1.18%) Virtual Team
Operating Systems
1 60 (70.59%) Windows
2 27 (31.76%) Windows 10
3 10 (11.76%) Windows Server
4 7 (8.24%) Apple iOS
5 5 (5.88%) Windows 8
5 5 (5.88%) Windows Server 2008
6 3 (3.53%) Windows 7
6 3 (3.53%) Windows Server 2016
7 2 (2.35%) Android
7 2 (2.35%) Linux
7 2 (2.35%) Mac OS
7 2 (2.35%) Windows Server 2012
8 1 (1.18%) Windows Server 2019
Processes & Methodologies
1 37 (43.53%) Customer Service
2 20 (23.53%) ITIL
3 14 (16.47%) ITSM
3 14 (16.47%) Problem-Solving
4 12 (14.12%) Service Management
5 7 (8.24%) Analytics
6 6 (7.06%) Information Security
6 6 (7.06%) Service Delivery
7 5 (5.88%) Business Continuity
7 5 (5.88%) Change Management
7 5 (5.88%) Data Analytics
7 5 (5.88%) Disaster Recovery
8 4 (4.71%) Agile
8 4 (4.71%) Application Virtualisation
8 4 (4.71%) Business Case
8 4 (4.71%) Change Control
8 4 (4.71%) Cloud Security
8 4 (4.71%) Problem Management
8 4 (4.71%) Project Management
9 3 (3.53%) Customer Experience
Programming Languages
1 4 (4.71%) SQL
2 1 (1.18%) C#
Qualifications
1 13 (15.29%) Microsoft Certification
2 11 (12.94%) Degree
3 8 (9.41%) A+ Certification
4 7 (8.24%) MCITP
5 6 (7.06%) MCDST
6 5 (5.88%) CCNA
6 5 (5.88%) Cisco Certification
7 4 (4.71%) Network+ Certification
8 3 (3.53%) Computer Science Degree
8 3 (3.53%) Security Cleared
9 1 (1.18%) CCNP
9 1 (1.18%) ECDL
9 1 (1.18%) JNCIA
9 1 (1.18%) SC Cleared
Quality Assurance & Compliance
1 18 (21.18%) SLA
System Software
1 39 (45.88%) Active Directory
2 6 (7.06%) VMware Infrastructure
3 2 (2.35%) Hyper-V
Systems Management
1 10 (11.76%) SCCM
2 8 (9.41%) Microsoft Intune
Vendors
1 44 (51.76%) Microsoft
2 12 (14.12%) Apple
3 8 (9.41%) ServiceNow
4 6 (7.06%) VMware
5 5 (5.88%) Cisco
6 4 (4.71%) Bloomberg
6 4 (4.71%) Citrix
6 4 (4.71%) Dell
6 4 (4.71%) HP
6 4 (4.71%) Veeam
7 3 (3.53%) ConnectWise
7 3 (3.53%) iManage
7 3 (3.53%) N-able
7 3 (3.53%) SolarWinds
7 3 (3.53%) Sophos
8 2 (2.35%) Aderant
8 2 (2.35%) SAP
8 2 (2.35%) WatchGuard
9 1 (1.18%) Sage
9 1 (1.18%) Salesforce