First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £26,250 per year, according to job vacancies posted during the 6 months leading to 26 April 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 26 Apr 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 605 | 782 | 871 |
| Rank change year-on-year | +177 | +89 | +99 |
| Permanent jobs requiring a 1st Line Support Analyst | 82 | 113 | 119 |
| As % of all permanent jobs advertised in the UK | 0.16% | 0.12% | 0.11% |
| As % of the Job Titles category | 0.18% | 0.12% | 0.12% |
| Number of salaries quoted | 68 | 108 | 112 |
| 10th Percentile | £22,425 | £21,000 | £21,775 |
| 25th Percentile | £24,601 | £23,000 | £23,031 |
| Median annual salary (50th Percentile) | £26,250 | £24,750 | £26,000 |
| Median % change year-on-year | +6.06% | -4.81% | +4.00% |
| 75th Percentile | £30,000 | £29,063 | £30,313 |
| 90th Percentile | £40,250 | £33,750 | £35,000 |
| UK excluding London median annual salary | £26,250 | £24,250 | £25,000 |
| % change year-on-year | +8.25% | -3.00% | +8.70% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 46,426 | 92,901 | 96,318 |
| % of permanent jobs with a recognized job title | 89.96% | 94.63% | 91.59% |
| Number of salaries quoted | 27,313 | 66,762 | 60,428 |
| 10th Percentile | £30,500 | £28,500 | £32,500 |
| 25th Percentile | £42,500 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £52,956 | £60,000 |
| Median % change year-on-year | +8.58% | -11.74% | - |
| 75th Percentile | £75,000 | £71,250 | £81,250 |
| 90th Percentile | £97,500 | £90,000 | £100,000 |
| UK excluding London median annual salary | £52,500 | £50,000 | £52,500 |
| % change year-on-year | +5.00% | -4.76% | +5.00% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 26 April 2025.
1st Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 26 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +154 | 81 | £26,250 | +7.14% | 8 |
| UK excluding London | +195 | 73 | £26,250 | +8.25% | 7 |
| East of England | +78 | 21 | £26,250 | +10.53% | 1 |
| North of England | +75 | 21 | £28,000 | +16.67% | |
| Work from Home | +159 | 17 | £26,000 | -10.34% | 2 |
| Midlands | +83 | 16 | £28,000 | +6.67% | 2 |
| South East | +75 | 11 | £23,750 | -1.04% | 4 |
| Yorkshire | +66 | 11 | £28,000 | +14.29% | |
| East Midlands | +65 | 10 | £32,250 | +24.04% | 1 |
| North West | +36 | 10 | £22,850 | +3.86% | |
| London | +100 | 8 | £42,500 | +30.77% | 1 |
| West Midlands | +71 | 6 | £28,000 | +5.66% | 1 |
| South West | +118 | 4 | £25,250 | +14.77% |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 26 April 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
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1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: