1st Line Support Analyst Jobs

First Line Support Analyst
UK

The median First Line Support Analyst salary in the UK is £26,250 per year, according to job vacancies posted during the 6 months leading to 18 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
18 May 2025
Same period 2024 Same period 2023
Rank 632 769 852
Rank change year-on-year +137 +83 +147
Permanent jobs requiring a 1st Line Support Analyst 97 114 109
As % of all permanent jobs advertised in the UK 0.17% 0.11% 0.11%
As % of the Job Titles category 0.19% 0.12% 0.12%
Number of salaries quoted 77 110 102
10th Percentile £22,425 £21,000 £21,000
25th Percentile £24,125 £23,000 £22,375
Median annual salary (50th Percentile) £26,250 £25,500 £26,000
Median % change year-on-year +2.94% -1.92% +4.00%
75th Percentile £30,000 £29,250 £29,813
90th Percentile £40,250 £34,775 £39,500
UK excluding London median annual salary £26,250 £24,500 £25,000
% change year-on-year +7.14% -2.00% +9.29%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,837 94,491 90,806
% of permanent jobs with a recognized job title 90.77% 94.69% 91.50%
Number of salaries quoted 27,317 67,546 57,366
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,000
Median % change year-on-year +6.67% -12.50% -
75th Percentile £73,886 £71,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +6.00%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 18 May 2025.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 18 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 96 £26,375 +3.43% 11
UK excluding London +181 88 £26,250 +7.14% 10
North of England +43 26 £27,000 +12.50% 2
Work from Home +137 25 £26,000 -15.45% 4
East of England +54 21 £26,250 +10.53% 1
Midlands +81 20 £29,000 +10.48% 3
South East +65 17 £23,750 -6.86% 4
North West +4 14 £22,850 +8.81% 1
Yorkshire +60 12 £28,000 +14.29% 1
West Midlands +57 10 £29,000 +9.43% 1
East Midlands +31 10 £32,250 +24.04% 2
London +91 8 £42,500 +30.77% 2
South West +111 4 £25,250 +7.45%

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 18 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 70 (72.16%) Microsoft
2 63 (64.95%) Social Skills
3 60 (61.86%) Customer Service
4 57 (58.76%) Microsoft 365
5 40 (41.24%) Active Directory
6 38 (39.18%) Problem-Solving
7 34 (35.05%) Windows
8 26 (26.80%) Microsoft Office
9 23 (23.71%) VoIP
10 22 (22.68%) Firewall
11 21 (21.65%) Azure
11 21 (21.65%) Analytical Skills
12 20 (20.62%) Service Delivery
13 18 (18.56%) Telecoms
14 16 (16.49%) Windows Server
15 15 (15.46%) Microsoft Certification
15 15 (15.46%) A+ Certification
16 14 (14.43%) Windows 10
17 13 (13.40%) Case Management
17 13 (13.40%) Law
18 12 (12.37%) Entra ID
18 12 (12.37%) Microsoft Intune
19 11 (11.34%) Customer-Centricity
19 11 (11.34%) Time Management
19 11 (11.34%) Service Management
19 11 (11.34%) Finance
19 11 (11.34%) EPoS
19 11 (11.34%) Pharmaceutical
19 11 (11.34%) CRM
19 11 (11.34%) Microsoft Exchange

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (11.34%) Microsoft Exchange
2 8 (8.25%) SharePoint
Applications
1 26 (26.80%) Microsoft Office
2 8 (8.25%) Microsoft Excel
3 1 (1.03%) Spreadsheet
Business Applications
1 1 (1.03%) assyst
Cloud Services
1 57 (58.76%) Microsoft 365
2 21 (21.65%) Azure
3 12 (12.37%) Entra ID
4 7 (7.22%) Dynamics 365
5 5 (5.15%) OneDrive
Communications & Networking
1 23 (23.71%) VoIP
2 22 (22.68%) Firewall
3 3 (3.09%) Wi-Fi
4 1 (1.03%) DHCP
4 1 (1.03%) DNS
4 1 (1.03%) Internet
4 1 (1.03%) LAN
4 1 (1.03%) TCP/IP
4 1 (1.03%) WAN
4 1 (1.03%) Wireless
Development Applications
1 1 (1.03%) JIRA
General
1 63 (64.95%) Social Skills
2 21 (21.65%) Analytical Skills
3 18 (18.56%) Telecoms
4 13 (13.40%) Law
5 11 (11.34%) Finance
5 11 (11.34%) Pharmaceutical
6 8 (8.25%) Spanish Language
7 7 (7.22%) Legal
8 2 (2.06%) Retail
9 1 (1.03%) Advertising
9 1 (1.03%) Marketing
Miscellaneous
1 11 (11.34%) EPoS
2 6 (6.19%) Video Conferencing
3 4 (4.12%) Driving Licence
4 3 (3.09%) Self-Motivation
Operating Systems
1 34 (35.05%) Windows
2 16 (16.49%) Windows Server
3 14 (14.43%) Windows 10
4 5 (5.15%) Mac OS
4 5 (5.15%) Windows Server 2019
Processes & Methodologies
1 60 (61.86%) Customer Service
2 38 (39.18%) Problem-Solving
3 20 (20.62%) Service Delivery
4 13 (13.40%) Case Management
5 11 (11.34%) CRM
5 11 (11.34%) Customer-Centricity
5 11 (11.34%) Service Management
5 11 (11.34%) Time Management
6 10 (10.31%) Cybersecurity
7 9 (9.28%) ITIL
7 9 (9.28%) Remote Monitoring and Management
8 8 (8.25%) ITSM
9 5 (5.15%) Change Management
9 5 (5.15%) Logistics
9 5 (5.15%) Mentoring
9 5 (5.15%) Preventative Maintenance
9 5 (5.15%) Server Management
10 3 (3.09%) Analytical Thinking
10 3 (3.09%) ERP
10 3 (3.09%) Incident Management
Qualifications
1 15 (15.46%) A+ Certification
1 15 (15.46%) Microsoft Certification
2 1 (1.03%) Degree
Quality Assurance & Compliance
1 4 (4.12%) SLA
System Software
1 40 (41.24%) Active Directory
2 5 (5.15%) Virtual Desktop
Systems Management
1 12 (12.37%) Microsoft Intune
2 1 (1.03%) Jamf Pro
Vendors
1 70 (72.16%) Microsoft
2 5 (5.15%) Sage
3 3 (3.09%) ServiceNow