2 of 2 Permanent 2nd Line Support Analyst Jobs in the UK

Permanent full time We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries … working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally. What you’ll be doing Investigating and resolving escalated customer queries Supporting customers across IRIS Financials products Working with internal teams to resolve technical issues Contributing to continuous improvement and knowledge sharing ...

This is an exciting opportunity to join Kews Information & Technology department as a Second Line IT Support Analyst, helping to deliver the technology services that enable our world-leading science, collections, visitor experience and corporate functions across Kew and Wakehurst. Working in a varied … same: you will troubleshoot and resolve incidents, deploy and configure equipment and applications, contribute to clear knowledge-base documentation, and provide timely, practical support that enables people across Kew to do their best work. Educated to degree level, with a relevant IT qualification such as CompTIA A+, MCSE ...