2nd Line Support Analyst Jobs

Second Line Support Analyst
UK

The median Second Line Support Analyst salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 589 793 803
Rank change year-on-year +204 +10 +113
Permanent jobs requiring a 2nd Line Support Analyst 122 117 161
As % of all permanent jobs advertised in the UK 0.22% 0.11% 0.16%
As % of the Job Titles category 0.25% 0.12% 0.18%
Number of salaries quoted 107 103 150
10th Percentile £26,750 £26,500 £26,200
25th Percentile £28,750 £29,250 £27,125
Median annual salary (50th Percentile) £32,500 £33,000 £31,000
Median % change year-on-year -1.52% +6.45% +3.33%
75th Percentile £36,250 £40,000 £35,000
90th Percentile £40,100 £46,250 £42,500
UK excluding London median annual salary £30,500 £31,500 £30,500
% change year-on-year -3.17% +3.28% +15.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,435 96,820 89,564
% of permanent jobs with a recognized job title 90.41% 94.78% 91.46%
Number of salaries quoted 25,727 69,155 56,824
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,399 £50,000 £53,500
% change year-on-year +2.80% -6.54% +6.63%

2nd Line Support Analyst
Job Vacancy Trend

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst.

Salary trend for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Analyst over the 6 months to 28 May 2025.

Salary histogram for 2nd Line Support Analyst in the UK

2nd Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +175 120 £32,500 -4.41% 21
UK excluding London +217 100 £30,500 -3.17% 18
North of England +58 38 £30,500 -
Work from Home +123 29 £32,500 +6.56% 3
Yorkshire +78 26 £28,500 -6.56%
South West +128 22 £32,500 -24.42% 2
London +112 20 £40,000 +4.58% 4
East of England +56 20 £29,500 -15.71% 3
Midlands +62 18 £31,000 +6.90% 8
East Midlands +49 16 £31,000 +7.83% 3
North West 0 10 £33,500 +7.20%
South East +74 2 £30,500 -0.81% 6
West Midlands +56 2 £29,750 -13.77% 4
North East - 2 £25,000 -

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.

1 76 (62.30%) Windows
2 67 (54.92%) Microsoft 365
3 58 (47.54%) Microsoft
4 51 (41.80%) Active Directory
5 43 (35.25%) Law
6 38 (31.15%) Azure
7 36 (29.51%) Social Skills
8 34 (27.87%) Windows Server
9 30 (24.59%) SQL
9 30 (24.59%) SharePoint
10 29 (23.77%) Problem-Solving
11 27 (22.13%) Firewall
12 26 (21.31%) Microsoft Exchange
13 24 (19.67%) Linux
13 24 (19.67%) SLA
14 22 (18.03%) Windows 10
15 21 (17.21%) Microsoft Intune
15 21 (17.21%) ITIL
16 20 (16.39%) Security Cleared
16 20 (16.39%) Degree
17 19 (15.57%) Marketing
17 19 (15.57%) Python
17 19 (15.57%) Cybersecurity
17 19 (15.57%) Customer Service
18 18 (14.75%) Patch Management
18 18 (14.75%) SC Cleared
18 18 (14.75%) Incident Management
19 17 (13.93%) Microsoft Office
19 17 (13.93%) Cisco
20 16 (13.11%) Service Delivery

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (24.59%) SharePoint
2 26 (21.31%) Microsoft Exchange
3 1 (0.82%) Exchange Server 2010
3 1 (0.82%) Exchange Server 2013
Applications
1 17 (13.93%) Microsoft Office
2 7 (5.74%) Microsoft Excel
3 3 (2.46%) Microsoft PowerPoint
Business Applications
1 1 (0.82%) Carpe Diem
1 1 (0.82%) Elite 3E
1 1 (0.82%) Remedy ITSM
Cloud Services
1 67 (54.92%) Microsoft 365
2 38 (31.15%) Azure
3 11 (9.02%) OneDrive
4 9 (7.38%) Entra ID
5 8 (6.56%) Microsoft Copilot
6 2 (1.64%) AWS
Communications & Networking
1 27 (22.13%) Firewall
2 16 (13.11%) Cisco IOS
3 12 (9.84%) DHCP
3 12 (9.84%) DNS
4 10 (8.20%) VLAN
4 10 (8.20%) VoIP
5 8 (6.56%) TCP/IP
5 8 (6.56%) Wireless
6 7 (5.74%) LAN
7 6 (4.92%) VPN
7 6 (4.92%) WAN
8 5 (4.10%) Wi-Fi
9 3 (2.46%) Telnet
10 2 (1.64%) Softphone
11 1 (0.82%) ADSL
Database & Business Intelligence
1 5 (4.10%) Amazon RDS
2 3 (2.46%) Relational Database
Development Applications
1 3 (2.46%) Git
General
1 43 (35.25%) Law
2 36 (29.51%) Social Skills
3 19 (15.57%) Marketing
4 16 (13.11%) Organisational Skills
5 11 (9.02%) Manufacturing
6 10 (8.20%) Finance
7 8 (6.56%) Analytical Skills
7 8 (6.56%) Games
8 3 (2.46%) Banking
8 3 (2.46%) Legal
9 1 (0.82%) Influencing Skills
9 1 (0.82%) Presentation Skills
Libraries, Frameworks & Software Standards
1 3 (2.46%) FIX Protocol
2 1 (0.82%) X-Windows
Miscellaneous
1 9 (7.38%) Onboarding
1 9 (7.38%) Self-Motivation
2 8 (6.56%) FMCG
3 3 (2.46%) Equities
3 3 (2.46%) Fixed Income
3 3 (2.46%) Life Science
3 3 (2.46%) Reference Data
3 3 (2.46%) Video Conferencing
4 2 (1.64%) Handset
4 2 (1.64%) iSeries
5 1 (0.82%) CMDB
5 1 (0.82%) Derivative
5 1 (0.82%) Foreign Exchange (FX)
Operating Systems
1 76 (62.30%) Windows
2 34 (27.87%) Windows Server
3 24 (19.67%) Linux
4 22 (18.03%) Windows 10
5 16 (13.11%) Mac OS X
6 11 (9.02%) Windows Server 2019
7 3 (2.46%) Apple iOS
7 3 (2.46%) Red Hat Enterprise Linux
7 3 (2.46%) Rocky
7 3 (2.46%) Ubuntu
7 3 (2.46%) Unix
7 3 (2.46%) Windows Server 2012
7 3 (2.46%) Windows Server 2016
8 2 (1.64%) Mac OS
9 1 (0.82%) Android
9 1 (0.82%) CentOS
Processes & Methodologies
1 29 (23.77%) Problem-Solving
2 21 (17.21%) ITIL
3 19 (15.57%) Customer Service
3 19 (15.57%) Cybersecurity
4 18 (14.75%) Incident Management
4 18 (14.75%) Patch Management
5 16 (13.11%) Batch Management
5 16 (13.11%) Service Delivery
6 10 (8.20%) Disaster Recovery
6 10 (8.20%) Ticket Management
7 9 (7.38%) ITSM
8 8 (6.56%) Logistics
8 8 (6.56%) Mentoring
9 5 (4.10%) Collaborative Working
9 5 (4.10%) Security Management
10 4 (3.28%) ERP
10 4 (3.28%) IT Strategy
10 4 (3.28%) Problem Management
10 4 (3.28%) Process Improvement
10 4 (3.28%) Systems Analysis
Programming Languages
1 30 (24.59%) SQL
2 19 (15.57%) Python
3 4 (3.28%) PowerShell
4 3 (2.46%) Bash
Qualifications
1 20 (16.39%) Degree
1 20 (16.39%) Security Cleared
2 18 (14.75%) SC Cleared
3 9 (7.38%) Cisco Certification
4 7 (5.74%) CCNP
4 7 (5.74%) MCSA
4 7 (5.74%) Microsoft Certification
5 5 (4.10%) A+ Certification
5 5 (4.10%) Network+ Certification
6 3 (2.46%) Computer Science Degree
7 2 (1.64%) CCNA
7 2 (1.64%) ITIL Certification
7 2 (1.64%) MCP
Quality Assurance & Compliance
1 24 (19.67%) SLA
System Software
1 51 (41.80%) Active Directory
2 6 (4.92%) Firmware
3 3 (2.46%) Microsoft Virtual Server
3 3 (2.46%) Virtual Servers
4 1 (0.82%) BitLocker
Systems Management
1 21 (17.21%) Microsoft Intune
2 4 (3.28%) SCCM
3 3 (2.46%) Grafana
4 1 (0.82%) Norton AntiVirus
Vendors
1 58 (47.54%) Microsoft
2 17 (13.93%) Cisco
3 6 (4.92%) ServiceNow
4 5 (4.10%) Citrix
4 5 (4.10%) Sage
5 3 (2.46%) Atlassian
5 3 (2.46%) Red Hat
5 3 (2.46%) Sophos
6 2 (1.64%) Apple
6 2 (1.64%) Datto
6 2 (1.64%) HP
6 2 (1.64%) Oracle
6 2 (1.64%) Qualys
6 2 (1.64%) VMware
6 2 (1.64%) WatchGuard
7 1 (0.82%) McAfee
7 1 (0.82%) MobileIron
7 1 (0.82%) Remedy
7 1 (0.82%) Symantec
7 1 (0.82%) TippingPoint