Second Line Support Analyst
UK
The median Second Line Support Analyst salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 29 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 29 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 586 | 799 | 792 |
| Rank change year-on-year | +213 | -7 | +126 |
| Permanent jobs requiring a 2nd Line Support Analyst | 122 | 115 | 161 |
| As % of all permanent jobs advertised in the UK | 0.22% | 0.11% | 0.17% |
| As % of the Job Titles category | 0.25% | 0.12% | 0.18% |
| Number of salaries quoted | 107 | 101 | 150 |
| 10th Percentile | £26,750 | £26,500 | £26,200 |
| 25th Percentile | £28,750 | £29,250 | £27,125 |
| Median annual salary (50th Percentile) | £32,500 | £33,000 | £31,000 |
| Median % change year-on-year | -1.52% | +6.45% | +3.33% |
| 75th Percentile | £36,250 | £40,000 | £35,000 |
| 90th Percentile | £40,100 | £46,250 | £42,500 |
| UK excluding London median annual salary | £30,500 | £31,500 | £30,500 |
| % change year-on-year | -3.17% | +3.28% | +15.09% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,581 | 97,268 | 88,998 |
| % of permanent jobs with a recognized job title | 90.39% | 94.79% | 91.42% |
| Number of salaries quoted | 25,819 | 69,389 | 56,377 |
| 10th Percentile | £28,750 | £28,500 | £32,500 |
| 25th Percentile | £40,875 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,000 | £50,000 | £53,500 |
| % change year-on-year | +2.00% | -6.54% | +6.63% |
2nd Line Support Analyst
Job Vacancy Trend
Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised.
2nd Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 2nd Line Support Analyst.
2nd Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 2nd Line Support Analyst over the 6 months to 29 May 2025.
2nd Line Support Analyst
Top 14 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the UK over the 6 months to 29 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +194 | 120 | £32,500 | -2.26% | 28 |
| UK excluding London | +218 | 100 | £30,500 | -3.17% | 25 |
| North of England | +61 | 38 | £30,500 | - | |
| Work from Home | +120 | 29 | £32,500 | +6.56% | 4 |
| Yorkshire | +74 | 26 | £28,500 | -6.56% | |
| South West | +127 | 22 | £32,500 | -24.42% | 4 |
| London | +94 | 20 | £40,000 | +8.84% | 6 |
| East of England | +54 | 20 | £29,500 | -15.71% | 3 |
| Midlands | +62 | 18 | £31,000 | +6.90% | 8 |
| East Midlands | +44 | 16 | £31,000 | +7.83% | 3 |
| North West | +6 | 10 | £33,500 | +7.20% | |
| South East | +83 | 2 | £30,500 | -0.81% | 10 |
| West Midlands | +48 | 2 | £29,750 | -13.77% | 4 |
| North East | - | 2 | £25,000 | - |
2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 29 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Analyst in the job title.
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2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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