3rdLineSupportEngineer, Systems Engineer, London, COR7398 A Microsoft focussed Systems Engineer, is urgently required to join a global organisation in their central London-based office. Joining a small highly skilled team of Service Desk Engineers, the 3rdLineSupportEngineer … and AWS) cloud environment! This is a technically challenging role and would suit a Systems Engineer who enjoys working within a fast paced and diverse environment. The 3rdLinesupportEngineer will cover both BAU support and take a leading role on project work, working with the latest Microsoft … offers an incredible opportunity to gain skills from an unrivalled technical environment. Benefits Generous bonus scheme, up to 20% Excellent opportunities for career advancement What’s required of the 3rdLineSupportEngineer? Demonstrable 3rdline Windows server support experience Virtualisation through VMWare/Hyper-V Previous experience More ❯
South East London, London, England, United Kingdom
MillsHill Recruitment Limited
3rdLineSupportEngineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rdLineSupport Engineer. As 3rdLineSupportEngineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. … The 3rdLineSupportEngineer will be working proactively as part of the escalation (3rdLine) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a More ❯
Birmingham, West Midlands, England, United Kingdom
Oscar Technology
3rdLineSupportEngineer | Birmingham | £35k-45k Oscar Technology has partnered with a leading MSP in Birmingham to recruit for a skilled 3rdLineSupportEngineer to join their team. Job Description As a 3rdLineSupportEngineer, you … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rdlinesupport for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rdLineSupportEngineer | Birimingham | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯
Beverley, North Humberside, England, United Kingdom
Ernest Gordon Recruitment Limited
3rdLine IT SupportEngineer (Modular Buildings)£40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company BenefitsBeverleyAre you a 3rdLine IT SupportEngineer or similar looking … team and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working.This technical role would suit a 3rdLine IT SupportEngineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the … optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rdlinesupport and contribute to application management and system deployments The Person: 3rdLine IT supportEngineer or More ❯
Beverley, East Riding of Yorkshire, United Kingdom
Ernest Gordon Recruitment Limited
3rdLine IT SupportEngineer (Modular Buildings) £40,000-£45,000 + Company Bonus + Generous Pension + Training + Progression + Hybrid (2x p/week) + Early Finish on a Friday + Company Benefits Beverley Are you a 3rdLine IT SupportEngineer or … and key stakeholders in addition to playing a key part in supporting project bandwidth as you work hybrid with some flexibility in working. This technical role would suit a 3rdLine IT SupportEngineer looking to join a leading company who offer a company bonus and the chance for ongoing progression in the … optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rdlinesupport and contribute to application management and system deployments The Person: 3rdLine IT supportEngineer or More ❯
An MSP based in Stoke-on-Trent is looking for an experienced 3rdLineSupportEngineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive … problem-solver with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rdLineSupportEngineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced … and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rdLineSupportEngineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rdlineMore ❯
2nd/3rdLine IT SupportEngineer, Oxford, COR7382 Are you an experienced IT SupportEngineer looking to take ownership of projects and technical delivery within a growing MSP? This could be the perfect next step for you! The Role As a 2nd/3rdLine … is primarily remote with some work from their Oxford offices, and client site visits as required. What’s Required? The ideal candidate will have: Solid experience in 2nd or 3rdLine IT Support, ideally within an MSP environment Strong knowledge of Microsoft 365, Azure, and Windows Server technologies alongside networking fundamentals (DNS, DHCP, VPN, firewalls … are essential. Whats next? Ready to take your IT career to the next level? Apply today to join this ambitious and forward-thinking MSP as their next 2nd/3rdLine IT SupportEngineer! 2nd/3rdLine IT SupportEngineer, Oxford, COR7382 Corriculo acts as More ❯
Huntingdon, Cambridgeshire, England, United Kingdom
Nextech
3rdLine IT SupportEngineer - MSP Environment Huntingdon, Cambridgeshire, Up to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rdLineSupportEngineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well … established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the Role As a 3rdLineSupportEngineer, you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies … developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades, and migrations as required Key Skills & Experience Strong background in 3rdlinesupport within an MSP environment Excellent knowledge of Microsoft technologies (Windows Server, O365, Azure, Active Directory, etc.) Solid understanding of networking (Firewalls, VLANs, VPNs More ❯
Huntingdon, Cambridgeshire, East Anglia, United Kingdom
Nextech Group Limited
3rdLine IT SupportEngineer - MSP Environment Huntingdon, Cambridgeshire, Up to £50,000 (DOE) Full-Time | Permanent Are you an experienced 3rdLineSupportEngineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well … established MSP based in Huntingdon, Cambridgeshire, is seeking a proactive and highly skilled IT professional to join their growing technical team. About the Role As a 3rdLineSupportEngineer, you'll play a key role in delivering exceptional technical support to a diverse client base across a range of technologies … developing service desk staff Contribute to documentation, knowledge base articles, and process improvement Work on infrastructure projects, system upgrades, and migrations as required Key Skills & Experience Strong background in 3rdlinesupport within an MSP environment Excellent knowledge of Microsoft technologies (Windows Server, O365, Azure, Active Directory, etc.) Solid understanding of networking (Firewalls, VLANs, VPNs More ❯
2nd/3rdLine IT SupportEngineer– London –£43,000 - Hybrid Working! I’m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd LineEngineer to their team. This is a great next step for someone with around 3+ … years’ experience in IT infrastructure, ideally within an MSP environment. The Role You’ll deliver advanced 2nd/3rd-linesupport, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers … Mon–Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-lineengineer ready to step up in a dynamic MSP, get in touch for more details. The client is More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
SER (Staffing) Ltd
2nd/3rdLine IT SupportEngineer– London –£43,000 - Hybrid Working! I’m working with a leading Managed Service Provider in the creative industry who are looking to add a Senior 2nd LineEngineer to their team. This is a great next step for someone with around 3+ … years’ experience in IT infrastructure, ideally within an MSP environment. The Role You’ll deliver advanced 2nd/3rd-linesupport, act as an escalation point for junior engineers, and get involved in a range of client projects including upgrades, migrations, and virtualisation work. Key Responsibilities Provide 3rd-line troubleshooting across servers … Mon–Fri WFH Fridays + additional remote days 22 days holiday + BH (rising to 25) Company socials, awards & referral bonuses Professional development & training opportunities If you're a 3rd-line or strong 2nd-lineengineer ready to step up in a dynamic MSP, get in touch for more details. The client is More ❯
IT SupportEngineer (2nd/3rdLine) CO Manufacturing Wakefield Competitive Salary + Benefits Mon – Fri, 40 hours a week Benefits : 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Monthly Employee value awards up to £75 | Personal development programmes through courses and training | Free parking About us: CO Manufacturing is … that values hard work and new ideas. About the Role: We are looking for an experienced IT SupportEngineer who can handle both 2nd and 3rdline support. You will be the person that mentors our 1st lineengineer and who they turn to when issues need deeper investigation. … Documenting fixes and helping build internal knowledge bases Providing guidance and support to the wider IT team What we are looking for: Experience in a 2nd or 3rdlinesupport role Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration Good understanding of networking including routing, switching, VLANs, VPNs and firewalls More ❯
Princes Risborough, Buckinghamshire, England, United Kingdom Hybrid/Remote Options
Xact Placements Limited
3rdLineSupport EngineerPrinces Risborough (Hybrid)£35,000 - £40,000 We’re looking for a skilled and proactive 3rdLineSupportEngineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real … impact in the education sector. What you’ll do: Provide 2nd & 3rdlinesupport, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom
Nextech Group Limited
What are we Looking For? Job title: 3rdLineEngineer Reports to: Head of Engineering Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a highly skilled and proactive 3rdLineEngineer to join … our clients service desk team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support … Monitor and manage internal networks, servers, and cloud services. Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies Proven experience in a 3rdLineSupport role within IT and/or Telecoms. Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. Proficient in root cause More ❯
3rdLineSupportEngineer Location: Central London (Onsite, 5 days/week) Type: Permanent Salary: £55,000 + 10% Bonus + £6,000 Car Allowance + 10% DV Bonus About the Role We are seeking an experienced 3rdLineSupportEngineer to join a high-impact … user issues Handle escalated incidents directly with client leads Patch and maintain test/live environments (Anti-Virus, WSUS, RHEL, etc.) Work with PKI certificates and SIEM tooling Support Engineering and Test teams Perform AD administration (accounts, groups, permissions) Participate in a 24/7/365 on-call support rota Required Skills Strong infrastructure experience More ❯
3rdLineSupportEngineer Location: Central London (Onsite, 5 days/week) Type: Permanent Salary: £55,000 + 10% Bonus + £6,000 Car Allowance + 10% DV Bonus About the Role We are seeking an experienced 3rdLineSupportEngineer to join a high-impact … user issues Handle escalated incidents directly with client leads Patch and maintain test/live environments (Anti-Virus, WSUS, RHEL, etc.) Work with PKI certificates and SIEM tooling Support Engineering and Test teams Perform AD administration (accounts, groups, permissions) Participate in a 24/7/365 on-call support rota Required Skills Strong infrastructure experience More ❯
3rdLine IT SupportEngineer - MSP Environment Huntingdon, Cambridgeshire, Up to £50,000 (DOE) Full-Time Permanent Are you an experienced 3rdLineSupportEngineer looking to take the next step in your career with a forward-thinking Managed Service Provider (MSP)? Our client, a well More ❯
3rdLine IT SupportEngineer – Leeds - £45,000 + Great Opportunity! Role: 3rdLine IT SupportEngineer Location: Leeds Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Leeds who are looking to expand their team! This More ❯
Loughborough, Leicestershire, East Midlands, United Kingdom
Ascent People
Senior IT SupportEngineer, MSP, Client facing, 3rdLineEngineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT SupportEngineer with client-facing … you have experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rdLine IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯
Leicester, Leicestershire, East Midlands, United Kingdom
Ascent People
Senior IT SupportEngineer, MSP, Client facing, 3rdLineEngineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT SupportEngineer with client-facing … you have experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rdLine IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Ascent People
Senior IT SupportEngineer, MSP, Client facing, 3rdLineEngineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting - 45K - office based role - 2026 start. Are you a Senior IT SupportEngineer with client-facing … you have experience working with Windows Server 2016-2022 & Virtualisation? Are you comfortable working on the design of new implementations & projects as well as BAU? ROLE: We have a 3rdLine IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy … service and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server architecture with supporting documentation in line with company standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute More ❯
2nd/3rdLine IT SupportEngineer – Shoreditch - £45,000 + Great Opportunity! Role: 2nd/3rdLine IT SupportEngineer Location: Shoreditch Salary: £40,000 - £45,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Islington who are looking to More ❯
What are we Looking For? Job title: 3rdLineEngineer Reports to: Head of Engineering Hours of Work: 37.5 hours a week, Monday to Friday (between our operating hours of 8am to 6pm) What is the Role? We are seeking a highly skilled and proactive 3rdLineEngineer to join More ❯
Now Hiring: 3rdLine Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rdLineEngineer who can take ownership of infrastructure, security, and support across a varied client estate. If … DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly … client reviews add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT More ❯
Cardiff, Llanrumney Community, South Glamorgan, United Kingdom
IntaPeople
Now Hiring: 3rdLine Service Desk Engineer Cardiff (onsite) Full Time - this role will run on a 4 days on 4 days off pattern We're looking for a skilled 3rdLineEngineer who can take ownership of infrastructure, security, and support across a varied client estate. If … DR tests (Azure failover, M365 restore, network failover). Work with clients on recovery planning (RTO/RPO), and act as an escalation point during incidents. Monitoring & Proactive Support Proactively identify improvements in IaaS, SaaS, and network services. Attend monthly … client reviews—add value, answer questions, and advise on upgrades. Ticketing & Support Handle tickets from start to finish: triage, investigate, resolve, document. Collaborate with internal teams and 3rd parties when needed. Develop knowledge base articles to improve support speed and consistency. The absolute ideal skills mix would include: 3-5+ years in a, IT More ❯
