3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £42,000 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 646 823 933
Rank change year-on-year +177 +110 -266
Permanent jobs requiring a 3rd Line Support Engineer 253 162 272
As % of all permanent jobs advertised in the UK 0.26% 0.15% 0.18%
As % of the Job Titles category 0.27% 0.17% 0.18%
Number of salaries quoted 244 151 260
10th Percentile £31,250 £32,500 £29,750
25th Percentile £35,000 £36,250 £32,000
Median annual salary (50th Percentile) £42,000 £41,750 £40,000
Median % change year-on-year +0.60% +4.38% -
75th Percentile £47,500 £48,750 £47,500
90th Percentile £53,750 £55,000 £52,500
UK excluding London median annual salary £40,000 £40,750 £39,000
% change year-on-year -1.84% +4.49% -2.03%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,682 96,623 147,884
% of permanent jobs with a recognized job title 94.63% 91.57% 96.06%
Number of salaries quoted 66,673 60,571 85,427
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £53,000 £60,000 £60,000
Median % change year-on-year -11.67% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 24 April 2024.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +207 246 £41,000 -1.58% 52
UK excluding London +128 227 £40,000 -1.84% 46
Work from Home +138 97 £37,500 -11.76% 17
South East +65 90 £42,000 +5.00% 16
Midlands +35 43 £38,500 -18.95% 9
North of England +52 37 £32,500 -19.75% 11
West Midlands +57 32 £37,500 -9.64% 6
South West +6 27 £45,000 +13.92% 3
London +145 26 £60,000 +41.18% 8
North East +23 24 £32,500 - 2
East of England +40 23 £42,500 +7.59% 4
East Midlands -11 11 £40,000 -27.27% 3
Yorkshire +91 8 £40,000 -11.11% 1
Scotland -53 7 £48,500 +25.16% 3
North West -9 5 £52,500 +29.63% 8

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 April 2024, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 155 (61.26%) Microsoft
2 141 (55.73%) Azure
2 141 (55.73%) Microsoft 365
3 137 (54.15%) Windows
4 116 (45.85%) Firewall
5 106 (41.90%) VMware
6 105 (41.50%) Active Directory
7 99 (39.13%) Windows Server
8 86 (33.99%) Social Skills
9 84 (33.20%) VMware Infrastructure
10 73 (28.85%) Hyper-V
11 72 (28.46%) Microsoft Exchange
12 71 (28.06%) SQL Server
13 69 (27.27%) Citrix
14 61 (24.11%) ITIL
14 61 (24.11%) Veeam
15 54 (21.34%) SharePoint
16 52 (20.55%) Microsoft Intune
17 46 (18.18%) SQL
18 45 (17.79%) SAN
18 45 (17.79%) Degree
19 43 (17.00%) WAN
20 41 (16.21%) DNS
20 41 (16.21%) Cisco
21 37 (14.62%) Microsoft Certification
22 36 (14.23%) LAN
23 35 (13.83%) Problem-Solving
23 35 (13.83%) Infrastructure Engineering
24 34 (13.44%) Wi-Fi
25 33 (13.04%) DHCP

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (28.46%) Microsoft Exchange
2 54 (21.34%) SharePoint
3 11 (4.35%) IIS
4 6 (2.37%) Exchange Server 2000
4 6 (2.37%) Exchange Server 2010
5 5 (1.98%) Exchange Server 2007
6 4 (1.58%) Exchange Server 2013
7 2 (0.79%) WordPress
Applications
1 31 (12.25%) Microsoft Office
2 17 (6.72%) Microsoft Excel
Business Applications
1 1 (0.40%) Dynamics CRM
1 1 (0.40%) Dynamics NAV
Cloud Services
1 141 (55.73%) Azure
1 141 (55.73%) Microsoft 365
2 27 (10.67%) Entra ID
3 18 (7.11%) OneDrive
4 16 (6.32%) AWS
5 10 (3.95%) SaaS
6 9 (3.56%) Azure Cosmos DB
6 9 (3.56%) Azure Monitor
6 9 (3.56%) IaaS
6 9 (3.56%) PaaS
7 7 (2.77%) Mimecast
7 7 (2.77%) Power Platform
8 6 (2.37%) Google Workspace
9 3 (1.19%) GCP
9 3 (1.19%) Nutanix
10 2 (0.79%) Amazon S3
10 2 (0.79%) OpenDNS
11 1 (0.40%) Azure Stack
11 1 (0.40%) Azure Storage
11 1 (0.40%) Dynamics 365
Communications & Networking
1 116 (45.85%) Firewall
2 45 (17.79%) SAN
3 43 (17.00%) WAN
4 41 (16.21%) DNS
5 36 (14.23%) LAN
6 34 (13.44%) Wi-Fi
7 33 (13.04%) DHCP
8 28 (11.07%) VPN
9 25 (9.88%) VLAN
10 21 (8.30%) TCP/IP
11 17 (6.72%) Wireless
12 13 (5.14%) VoIP
13 10 (3.95%) OSPF
13 10 (3.95%) Remote Desktop
13 10 (3.95%) WLAN
14 9 (3.56%) SD-WAN
15 8 (3.16%) BGP
15 8 (3.16%) HSRP
16 7 (2.77%) FTP
16 7 (2.77%) IPsec
Database & Business Intelligence
1 71 (28.06%) SQL Server
2 33 (13.04%) Amazon RDS
3 2 (0.79%) MariaDB
3 2 (0.79%) MySQL
3 2 (0.79%) SQLPlus
Development Applications
1 2 (0.79%) Hudson
1 2 (0.79%) JIRA
2 1 (0.40%) MSI
General
1 86 (33.99%) Social Skills
2 20 (7.91%) Law
3 19 (7.51%) Organisational Skills
4 16 (6.32%) Analytical Skills
4 16 (6.32%) Documentation Skills
5 9 (3.56%) Finance
5 9 (3.56%) Games
5 9 (3.56%) Inclusion and Diversity
6 7 (2.77%) Telecoms
7 4 (1.58%) Legal
7 4 (1.58%) Public Sector
8 3 (1.19%) Banking
8 3 (1.19%) Pharmaceutical
8 3 (1.19%) Retail
9 2 (0.79%) Manufacturing
10 1 (0.40%) Social Science
Libraries, Frameworks & Software Standards
1 3 (1.19%) 802.1X
2 2 (0.79%) LAMP
2 2 (0.79%) V-Ray
3 1 (0.40%) SAML
Miscellaneous
1 32 (12.65%) Driving Licence
2 25 (9.88%) Replication
3 22 (8.70%) Enterprise Storage
4 13 (5.14%) Self-Motivation
5 11 (4.35%) Data Centre
5 11 (4.35%) Management Information System
6 7 (2.77%) Client/Server
6 7 (2.77%) iPad
7 6 (2.37%) Clustering
8 2 (0.79%) iPhone
8 2 (0.79%) PKI
8 2 (0.79%) Team-Oriented Environment
9 1 (0.40%) Enterprise Software
9 1 (0.40%) Hybrid Cloud
9 1 (0.40%) Linux Command Line
9 1 (0.40%) Mobile App
9 1 (0.40%) Onboarding
9 1 (0.40%) Renewable Energy
9 1 (0.40%) Smartphone
Operating Systems
1 137 (54.15%) Windows
2 99 (39.13%) Windows Server
3 25 (9.88%) Windows Server 2016
4 23 (9.09%) Linux
5 21 (8.30%) Windows Server 2012
6 19 (7.51%) Windows 10
7 11 (4.35%) Windows Server 2019
8 8 (3.16%) Windows Server 2008
9 6 (2.37%) Mac OS
10 5 (1.98%) Debian
11 3 (1.19%) CentOS
12 2 (0.79%) Red Hat Enterprise Linux
12 2 (0.79%) Ubuntu
12 2 (0.79%) Windows 7
13 1 (0.40%) Unix
13 1 (0.40%) VMS
Processes & Methodologies
1 61 (24.11%) ITIL
2 35 (13.83%) Infrastructure Engineering
2 35 (13.83%) Problem-Solving
3 24 (9.49%) Cybersecurity
4 23 (9.09%) Customer Service
5 19 (7.51%) Incident Management
5 19 (7.51%) Migration
6 17 (6.72%) Desktop Virtualisation
7 16 (6.32%) Change Control
7 16 (6.32%) Remote Monitoring and Management
8 14 (5.53%) Agile
8 14 (5.53%) Multi-Factor Authentication
9 12 (4.74%) Root Cause Analysis
10 10 (3.95%) Antivirus Management
10 10 (3.95%) Infrastructure as Code
11 9 (3.56%) Mentoring
11 9 (3.56%) Patch Management
11 9 (3.56%) Systems Engineering
12 8 (3.16%) Proactive Monitoring
12 8 (3.16%) Service Delivery
Programming Languages
1 46 (18.18%) SQL
2 26 (10.28%) PowerShell
3 2 (0.79%) C#
Qualifications
1 45 (17.79%) Degree
2 37 (14.62%) Microsoft Certification
3 27 (10.67%) Azure Certification
4 22 (8.70%) Cisco Certification
5 16 (6.32%) CCNA
6 13 (5.14%) Security Cleared
7 9 (3.56%) CCNP
7 9 (3.56%) MCSE
8 7 (2.77%) ITIL Foundation Certificate
9 6 (2.37%) Network+ Certification
10 5 (1.98%) MCSA
11 4 (1.58%) MCP
12 3 (1.19%) A+ Certification
12 3 (1.19%) RHCT
13 2 (0.79%) CompTIA Security+
13 2 (0.79%) Computer Science Degree
13 2 (0.79%) DV Cleared
13 2 (0.79%) ITIL Certification
13 2 (0.79%) SC Cleared
14 1 (0.40%) DBS Check
Quality Assurance & Compliance
1 4 (1.58%) Cyber Essentials
1 4 (1.58%) SLA
2 3 (1.19%) ISO/IEC 27001
3 2 (0.79%) NIST
4 1 (0.40%) Cyber Essentials PLUS
4 1 (0.40%) GDPR
System Software
1 105 (41.50%) Active Directory
2 84 (33.20%) VMware Infrastructure
3 73 (28.85%) Hyper-V
4 20 (7.91%) VMware ESXi
5 11 (4.35%) Virtual Machines
6 10 (3.95%) Virtual Desktop
7 9 (3.56%) vSphere
8 5 (1.98%) XenApp
9 4 (1.58%) Citrix Hypervisor
9 4 (1.58%) Terminal Services
10 3 (1.19%) KVM
10 3 (1.19%) XenDesktop
11 2 (0.79%) Docker
11 2 (0.79%) pfSense
11 2 (0.79%) Virtual Servers
11 2 (0.79%) VMware Server
12 1 (0.40%) NFS
12 1 (0.40%) Xen
Systems Management
1 52 (20.55%) Microsoft Intune
2 15 (5.93%) SCCM
3 8 (3.16%) Terraform
4 7 (2.77%) Jamf Pro
5 4 (1.58%) Microsoft Clustering
6 2 (0.79%) Autotask
6 2 (0.79%) Backup Exec
6 2 (0.79%) Dell DRAC
6 2 (0.79%) Microsoft Data Protection Manager
6 2 (0.79%) SCDPM
6 2 (0.79%) Single Sign-On
6 2 (0.79%) vCenter Server
7 1 (0.40%) Active Directory Federation Services
7 1 (0.40%) Ansible
7 1 (0.40%) Failover Clustering
7 1 (0.40%) WSUS
Vendors
1 155 (61.26%) Microsoft
2 106 (41.90%) VMware
3 69 (27.27%) Citrix
4 61 (24.11%) Veeam
5 41 (16.21%) Cisco
6 19 (7.51%) HP
7 18 (7.11%) Sophos
8 14 (5.53%) WatchGuard
9 12 (4.74%) Meraki
10 11 (4.35%) Juniper
11 8 (3.16%) Dell
12 7 (2.77%) Acronis
13 6 (2.37%) Draytek
13 6 (2.37%) Google
14 5 (1.98%) Datto
14 5 (1.98%) SolarWinds
15 4 (1.58%) Apple
15 4 (1.58%) NetApp
16 3 (1.19%) Aruba
16 3 (1.19%) Red Hat