3rd Line Support Engineer Jobs

Third Line Support Engineer
UK

The median Third Line Support Engineer salary in the UK is £50,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 620 653 822
Rank change year-on-year +33 +169 +138
Permanent jobs requiring a 3rd Line Support Engineer 85 252 155
As % of all permanent jobs advertised in the UK 0.15% 0.25% 0.15%
As % of the Job Titles category 0.17% 0.27% 0.17%
Number of salaries quoted 80 243 143
10th Percentile £37,725 £31,250 £33,750
25th Percentile £41,250 £35,000 £36,250
Median annual salary (50th Percentile) £50,000 £40,000 £42,000
Median % change year-on-year +25.00% -4.76% +5.00%
75th Percentile £61,125 £46,250 £50,625
90th Percentile £68,750 £53,500 £55,000
UK excluding London median annual salary £50,000 £40,000 £40,500
% change year-on-year +25.00% -1.23% +1.25%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,982 93,747 91,844
% of permanent jobs with a recognized job title 90.62% 94.66% 91.53%
Number of salaries quoted 26,989 67,111 57,934
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £56,000 £52,500 £60,000
Median % change year-on-year +6.67% -12.50% -
75th Percentile £74,014 £71,250 £80,750
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,645 £50,000 £53,000
% change year-on-year +3.29% -5.66% +6.00%

3rd Line Support Engineer
Job Vacancy Trend

Job postings that featured 3rd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support Engineer.

Salary trend for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 3rd Line Support Engineer over the 6 months to 15 May 2025.

Salary histogram for 3rd Line Support Engineer in the UK

3rd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the UK over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -7 85 £50,000 +25.00% 49
UK excluding London +15 63 £50,000 +25.00% 51
Work from Home +68 33 £50,000 +33.33% 19
Midlands +48 26 £50,000 +27.39% 14
London +103 22 £65,000 +8.33% 4
East Midlands +39 14 £57,500 +43.75% 6
North of England +28 13 £39,500 +21.54% 8
West Midlands +37 12 £50,000 +33.33% 8
South East +23 12 £50,000 +19.05% 11
East of England +29 11 £45,000 +5.88% 11
North West 0 9 £39,500 -6.51% 3
Yorkshire +60 3 £35,000 -12.50% 2
South West +92 1 £41,500 -17.00% 3
North East +18 1 £40,000 +23.08% 3

3rd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 15 May 2025, 3rd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support Engineer in the job title.

1 66 (77.65%) Azure
2 48 (56.47%) Windows
2 48 (56.47%) Active Directory
3 47 (55.29%) Microsoft
4 41 (48.24%) Windows Server
5 39 (45.88%) Microsoft 365
6 38 (44.71%) Firewall
7 35 (41.18%) Microsoft Exchange
8 31 (36.47%) VMware
9 30 (35.29%) Microsoft Intune
10 28 (32.94%) VMware Infrastructure
10 28 (32.94%) WAN
11 26 (30.59%) LAN
11 26 (30.59%) PowerShell
11 26 (30.59%) Social Skills
12 25 (29.41%) Cisco
13 23 (27.06%) DNS
13 23 (27.06%) Meraki
14 22 (25.88%) Windows Server 2016
15 21 (24.71%) Windows Server 2019
15 21 (24.71%) Citrix
16 19 (22.35%) ITIL
17 18 (21.18%) SQL
17 18 (21.18%) DHCP
18 16 (18.82%) Customer Service
19 15 (17.65%) Problem-Solving
19 15 (17.65%) Hyper-V
20 14 (16.47%) SharePoint
20 14 (16.47%) HP
20 14 (16.47%) Change Management

3rd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (41.18%) Microsoft Exchange
2 14 (16.47%) SharePoint
3 6 (7.06%) IIS
4 1 (1.18%) Exchange Server 2013
4 1 (1.18%) Office Communications Server
4 1 (1.18%) SharePoint 2010
4 1 (1.18%) Skype for Business
Applications
1 2 (2.35%) Microsoft Office
Business Applications
1 3 (3.53%) Elite 3E
Cloud Services
1 66 (77.65%) Azure
2 39 (45.88%) Microsoft 365
3 11 (12.94%) AWS
3 11 (12.94%) Entra ID
4 10 (11.76%) Azure Storage
5 9 (10.59%) Azure DevOps
5 9 (10.59%) Azure Monitor
5 9 (10.59%) GCP
6 4 (4.71%) Azure App Service
6 4 (4.71%) Azure Table
6 4 (4.71%) OneDrive
7 2 (2.35%) Mimecast
8 1 (1.18%) Google Workspace
Communications & Networking
1 38 (44.71%) Firewall
2 28 (32.94%) WAN
3 26 (30.59%) LAN
4 23 (27.06%) DNS
5 18 (21.18%) DHCP
6 12 (14.12%) TCP/IP
6 12 (14.12%) Wi-Fi
7 11 (12.94%) SAN
8 9 (10.59%) SD-WAN
9 8 (9.41%) Remote Desktop
10 7 (8.24%) Cisco Firepower
10 7 (8.24%) VLAN
10 7 (8.24%) Wireless
11 6 (7.06%) VPN
11 6 (7.06%) Wireless Security
12 5 (5.88%) VoIP
13 3 (3.53%) BGP
13 3 (3.53%) Cisco ASA
13 3 (3.53%) EIGRP
13 3 (3.53%) OSPF
Database & Business Intelligence
1 9 (10.59%) SQL Server
2 1 (1.18%) Amazon RDS
General
1 26 (30.59%) Social Skills
2 4 (4.71%) Finance
2 4 (4.71%) Legal
3 3 (3.53%) Law
4 2 (2.35%) Inclusion and Diversity
4 2 (2.35%) Marketing
4 2 (2.35%) Police
4 2 (2.35%) Retail
4 2 (2.35%) Telecoms
5 1 (1.18%) Advertising
5 1 (1.18%) Analytical Skills
5 1 (1.18%) Billing
5 1 (1.18%) Documentation Skills
5 1 (1.18%) Influencing Skills
5 1 (1.18%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (2.35%) Software Packaging
Miscellaneous
1 12 (14.12%) Onboarding
2 10 (11.76%) Hybrid Cloud
3 4 (4.71%) Driving Licence
4 2 (2.35%) PKI
4 2 (2.35%) Video Conferencing
5 1 (1.18%) Clustering
5 1 (1.18%) Data Centre
5 1 (1.18%) Management Information System
5 1 (1.18%) Replication
5 1 (1.18%) Smartphone
5 1 (1.18%) Team-Oriented Environment
Operating Systems
1 48 (56.47%) Windows
2 41 (48.24%) Windows Server
3 22 (25.88%) Windows Server 2016
4 21 (24.71%) Windows Server 2019
5 7 (8.24%) VMS
5 7 (8.24%) Windows 10
6 6 (7.06%) Linux
7 3 (3.53%) Windows Server 2012
8 1 (1.18%) Android
8 1 (1.18%) Apple iOS
8 1 (1.18%) Mac OS
8 1 (1.18%) Mac OS X
8 1 (1.18%) Windows 7
Processes & Methodologies
1 19 (22.35%) ITIL
2 16 (18.82%) Customer Service
3 15 (17.65%) Problem-Solving
4 14 (16.47%) Change Management
5 13 (15.29%) Proactive Monitoring
6 12 (14.12%) Data Security
6 12 (14.12%) Infrastructure Management
6 12 (14.12%) Mentoring
6 12 (14.12%) Network Design
6 12 (14.12%) Presales
6 12 (14.12%) Storage Management
7 11 (12.94%) DevOps
8 10 (11.76%) High Availability
9 9 (10.59%) B2B
9 9 (10.59%) CI/CD
9 9 (10.59%) Cost Optimisation
9 9 (10.59%) Resource Management
10 8 (9.41%) Infrastructure Engineering
10 8 (9.41%) Task Automation
11 7 (8.24%) Zero Trust
Programming Languages
1 26 (30.59%) PowerShell
2 18 (21.18%) SQL
3 9 (10.59%) C#
Qualifications
1 13 (15.29%) Security Cleared
2 11 (12.94%) Cisco Certification
3 7 (8.24%) CCIE
3 7 (8.24%) CCNP
4 6 (7.06%) DBS Check
4 6 (7.06%) Microsoft Certification
5 5 (5.88%) Degree
5 5 (5.88%) SC Cleared
6 4 (4.71%) DV Cleared
7 1 (1.18%) A+ Certification
7 1 (1.18%) CCNA
7 1 (1.18%) Computer Science Degree
Quality Assurance & Compliance
1 2 (2.35%) Cyber Essentials
1 2 (2.35%) SLA
System Software
1 48 (56.47%) Active Directory
2 28 (32.94%) VMware Infrastructure
3 15 (17.65%) Hyper-V
4 12 (14.12%) XenApp
5 6 (7.06%) Terminal Services
5 6 (7.06%) vSphere
6 3 (3.53%) Virtual Desktop
7 2 (2.35%) Microsoft Virtual Server
7 2 (2.35%) Virtual Servers
7 2 (2.35%) VMware ESXi
8 1 (1.18%) Docker
8 1 (1.18%) ISA Server
Systems Management
1 30 (35.29%) Microsoft Intune
2 9 (10.59%) Terraform
3 5 (5.88%) SCCM
4 3 (3.53%) FortiGate
5 2 (2.35%) Autotask
5 2 (2.35%) Proxmox
6 1 (1.18%) Active Directory Federation Services
6 1 (1.18%) Backup Exec
6 1 (1.18%) Kubernetes
Vendors
1 47 (55.29%) Microsoft
2 31 (36.47%) VMware
3 25 (29.41%) Cisco
4 23 (27.06%) Meraki
5 21 (24.71%) Citrix
6 14 (16.47%) HP
7 12 (14.12%) CheckPoint
7 12 (14.12%) SonicWALL
8 10 (11.76%) Fortinet
8 10 (11.76%) Google
9 8 (9.41%) Aruba
10 7 (8.24%) Palo Alto
11 6 (7.06%) Dell
11 6 (7.06%) NetApp
12 3 (3.53%) iManage
12 3 (3.53%) Intapp
12 3 (3.53%) Juniper
12 3 (3.53%) Riverbed
13 2 (2.35%) Oracle
13 2 (2.35%) Sophos