1 to 25 of 29 Permanent Autotask Jobs in the UK

and management (RMM) tools Able to manage multiple tickets/issues concurrently while maintaining quality of service Strong written and verbal communication skills Bonus: familiarity with ticketing platforms like AutoTask, Salesforce, or similar Opportunities to gain certifications, progression, regular team events, and a supportive, fun culture Please apply for immediate consideration, strong MSP experience crucial. Client wants to interview More ❯

mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing system More ❯

mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing system More ❯

to-understand manner, to various-sized organisations. Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. Add and maintain accurate technical documentation. Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications Microsoft Certifications. Exposure to ITIL or other ITSM framework IND/LET More ❯

to-understand manner, to various-sized organisations. · Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services. · Add and maintain accurate technical documentation. · Experience with PSA (Autotask preferred) & working to SLAs. Desirable Skills & Qualifications · Microsoft Certifications. · Exposure to ITIL or other ITSM framework IND/LET More ❯

and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment More ❯

bonus, but we will also invest in you to further grow your skills Bonus Experience Familiarity with PowerShell scripting for automation and management tasks. Exposure to MSP platforms (e.g., Autotask, IT Glue). Awareness of compliance standards like Cyber Essentials, ISO 27001, or GDPR Need to be capable of Technical Capability: Uses technical/job knowledge and experience to More ❯

and willingness to mentor juniors. Organized and process-oriented. Microsoft certifications are a bonus; we support skill development. Bonus Experience PowerShell scripting for automation. Experience with MSP platforms (e.g., Autotask, IT Glue). Knowledge of compliance standards like Cyber Essentials, ISO 27001, GDPR. Capabilities Needed Technical: Use technical knowledge to meet and exceed requirements, manage workloads within timelines and More ❯

able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯

able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯

help you hit the ground running: Group Policy and MDM experience Knowledge of backup solutions, Azure, and virtualisation tools Networking skills - VLANs, Wi-Fi, switches, firewalls etc. Familiarity with Autotask, Datto, or similar platforms And if you've got a natural curiosity for emerging tech, even better. Why this role? You'll be supported by a solid, collaborative team More ❯

Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home More ❯

Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯

Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯

where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯

where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯

Strong networking and firewall understanding (e.g. Cisco, Fortinet, Ubiquiti) Confident presenting to stakeholders and creating detailed technical documentation Desirable: PowerShell scripting for automation tasks Familiarity with MSP tools (e.g. Autotask, IT Glue) Awareness of compliance standards such as ISO 27001, Cyber Essentials, or GDPR If you're interested or know someone who might be send your most updated CV More ❯

Strong networking and firewall understanding (e.g. Cisco, Fortinet, Ubiquiti) Confident presenting to stakeholders and creating detailed technical documentation Desirable: PowerShell scripting for automation tasks Familiarity with MSP tools (e.g. Autotask, IT Glue) Awareness of compliance standards such as ISO 27001, Cyber Essentials, or GDPR If you're interested or know someone who might be send your most updated CV More ❯

will need to have: Level 3 Apprenticeship/or other certifications MS/AZ 900 certifications ideally At least 1+ years field experience Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc). Familiarity with RMM tools like (Datto RMM, Ninja RMM etc) Has strong communication skills Work well under pressure Successful applicant will enjoy: A fantastic culture More ❯

MacBooks and Windows machines Good working knowledge of Google Workspace and Microsoft 365, including SharePoint Experience with device deployment and configuration using Intune Familiarity with ticketing platforms such as Autotask, ConnectWise, or ServiceNow Solid understanding of cybersecurity tools and practices including endpoint protection, antivirus, VPNs, and MDMs Clear and confident communicator, able to support non-technical users effectively Desirable … technical issues Provide efficient and friendly technical support to end-users Perform root cause analysis to reduce repeated incidents Manage and resolve tickets within SLA guidelines using platforms like Autotask Use RMM tools to monitor, diagnose, and fix hardware and software issues Configure and deploy Intune-managed devices across client networks Monitor and respond to security alerts and potential More ❯

ConnectWise Sell, Coupa, etc.). Preferred Experience launching Procurement as a Service or similar resale channels. Proven ability to integrate procurement workflows with PSA/RMM tools (e.g., ConnectWise, Autotask). Experience with NetSuite Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation More ❯

as company processes and standards as per the handbook. To undertake maintenance tasks for monitored systems. To prepare customer hardware or software ready for project delivery. To ensure the Autotask system is fully updated with all activity including notes, to do's and knowledge bank information. To take on ad hoc project work. To proactively seek feedback on ticket More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both More ❯

certifications: Security+, SC-200, CEH, ISO 27001 Lead Implementer, or PCIP Penetration testing or red teaming exposure SIEM/SOAR platform experience, particularly Microsoft Sentinel MSP toolset familiarity, including Autotask, IT Glue, or Rewst Career Development Opportunities. This role offers clear advancement potential within our expanding cybersecurity practice. Leadership progression with project and team management responsibilities Direct contribution to More ❯

levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA's/Training/Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE REQUIRED EXPERIENCE Cisco Routers and Switching configuration and More ❯