17 of 17 Permanent Avaya Jobs in the UK

center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational ...

center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc. 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational ...

LLMs, prompt engineering, RAG, grounding, tool calling, generative AI evaluation, and conversational AI optimization practices.Experience with contact center platforms such as Five9, Genesys, Nuance, Avaya, Amazon Connect, or similar technologies, preferably within financial services or other regulated industries.Familiarity with compliance and accessibility requirements, multilingual conversational experiences, and technical concepts such ...

including profitability reviews, budgeting, forecasting, and margin improvement activities.Qualifications:IL4 Foundation, Practitioner, or higher certification.Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions.Knowledge of contact centre technologies and cloud-based communications services.SC clearance would be advantageous.Personal Attributes:Customer-centric with ...

reviews, budgeting, forecasting, and margin improvement activities. Qualifications IL4 Foundation, Practitioner, or higher certification. Experience with platforms such as Mitel, Microsoft Teams Voice, Cisco, Avaya, Zoom Phone, or other enterprise UC solutions. Knowledge of contact centre technologies and cloud-based communications services. SC clearance would be advantageous. Personal Attributes Customer ...

implementing/putting in place, any applicable training/guidance/SOPs to staff relating to cyber security & operational resilience. To maintain the branch Avaya IP Office Phone system and to ensure that the recording system is always up and running at all times. To perform monthly infrastructure test ...

plus. Attributes: Analytical, problem-solving, self-starter, and strong communicator. Tools and Systems: Azure, Office 365, Intune, Darktrace, Crowdstrike, Windows, PowerShell, Bloomberg, Salesforce, Avaya, Zoom, Teams, VMWare, SharePoint. #J-18808-Ljbffr ...

configuring, and operating Session Border Controllers (SBCs) such as AudioCodes, Ribbon, Oracle, or Cisco CUBE. Proven experience working with voice platforms such as Cisco, Avaya, Alvaria, Genesys, NICE, or Amazon Connect. Confidence reading and diagnosing network issues using packet captures and traces via tools like Wireshark, SIPp, Homer, or vendor ...

. Essential (Must Have) Experience with enterprise communication or complex application environments Exposure to systems such as: Cisco CUCM, Microsoft Teams Voice, Webex Calling, Avaya, Genesys, or similar Strong understanding of application configuration concepts (users, routing, policies, tenants, etc.) Comfortable working with distributed systems (logs, APIs, configuration tools) Strong analytical ...

requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change ...

building capacity plan models or demand and supply projections from scratch and able to calculate FTE. Experience of WFM systems i.e. Verint Impact 360, Avaya Strong demonstrable experience of using MS Excel and Alteryx/Power BI/SQL/Similar data mining tools Strong problem solving, analysis, planning, organising ...

Looking For 5+ years of experience in a Direct Sales or Sales Overlay role within the UCaaS, Cloud PBX, or telephony space (e.g. CUCM, Avaya, Microsoft), covering Mid-Market and Enterprise segments Proven track record of direct Cloud PBX/UCaaS product sales with consistent attainment against quota Established channel ...

laptops and workstations. Network and Telecom: Switch access VLAN assignment (if not automatic). Wireless access support. Desk phone/softphone setup (eg.8X8, Avaya,etc...) Video Conferencing System support MeetingRoom Health Check Mobile phone support Access Management: Network share management. MFD Support. MS Teams and VC support. What we offer ...

relevant interfaces and the need to provide high levels of service availability in support of key business objectivesAbility to design, architect and implement complex Avaya Contact Centre and UC (Unified Communications) solutions and improvements, that meet specific business needs and apply best practice, including creating high-level and low-level … designs and test plans.Knowledge of System Platform and VMware for deploying and managing virtualized Avaya infrastructure Personal Abilities DesirableDemonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values. Person Specification Qualifications, Accreditations, Education EssentialEducated to Masters degree level ...

interfaces and the need to provide high levels of service availability in support of key business objectives Ability to design, architect and implement complex Avaya Contact Centre and UC (Unified Communications) solutions and improvements, that meet specific business needs and apply best practice, including creating high-level and low-level … designs and test plans. Knowledge of System Platform and VMware for deploying and managing virtualized Avaya infrastructure Personal Abilities Desirable Demonstrable awareness and commitment to contributing to the achievement of the Trusts vision, and behaviour consistent with the Trusts values. Disclosure and Barring Service Check This post is subject ...

About AvayaAvaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.We believe success is built through strong connections – with … each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.Learn more at https://www.avaya.com DescriptionIn the world of high-stakes communication tech, the strongest link is the one that ...

Service Desk Analyst to join a dynamic team supporting critical telephony services across multiple sites.This is an excellent opportunity for someone with experience in Avaya environments, contact centre technologies, and telecoms support who enjoys working in a fast-paced technical support environment. Contract - 3 to 6 months Location - Glasgow Working … Troubleshoot and resolve telecoms hardware and software issues. Support telephony installations, moves, adds, changes, and site audits. Configure, maintain, and administer telephony platforms including: Avaya Communication Manager Avaya Contact Centre NICE Call Recording Perform system upgrades, device rebuilds, and configuration changes. Maintain accurate documentation, configuration records, and service databases. Manage ...