7 of 7 Permanent CTI Jobs in the UK

including: CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow) Workforce Management solutions Knowledge Management platforms Payment gateways Third-party telephony services AI and conversational platforms Implement CTI and screen-pop functionality where required. Customer Experience Enhancement Implement conversational AI and virtual assistant integrations. Develop intelligent routing and customer segmentation solutions. Enhance customer ...

understanding of contact center technology landscape. Proven knowledge of Contact Center technologies including Interactive Voice Response (IVR), Voice Biometrics, Natural Language Processing, Telephony Integration CTI, Automatic Call Distribution ACD, Call Recording and Automation using AI/ML. Deep expertise on AWS contact center relevant services. Sound experience in developing Amazon ...

messaging to the audience Confident articulating solutions and business value, verbally and in writing Thorough understanding of contact centre technologies, including ACD, IVR, WFO, CTI and multi‐channel Experience designing or deploying contact centre solutions Knowledge of NICE CXone Mpower (AI‐powered omnichannel routing, WEM, real‐time analytics) highly desirable ...

executives Strong leadership, communication, and problem-solving skills Salesforce certifications (e.g. Service Cloud Consultant, Experience Cloud Consultant) are a strong plus Experience with CTI integrations, telephony platforms, or broader AWS tooling is highly desirable Work from wherever you’re most productive – at home, in a co-working space ...

Auftreten gegenüber technischen und nicht-technischen Stakeholdern Ausgeprägte Kommunikations- und Problemlösungsfähigkeiten Salesforce-Zertifizierungen, z. B. Service Cloud Consultant, sind ein Plus Erfahrung mit Telefoniesystemen, CTI-Integrationen oder AWS-Tools von Vorteil Arbeite dort, wo du am produktivsten bist – im Homeoffice, im Co-Working-Space oder in unserem London Office. Zeitliche ...

centre automation and self-service solutions Develop integrations between Amazon Connect and CRM, workforce management, knowledge management, payment, telephony, AI, and conversational platforms Implement CTI and screen-pop functionality Implement conversational AI and virtual assistant integrations Develop intelligent routing and customer segmentation solutions Enhance customer self-service capabilities and support … Services Proficiency Contact Center Standards Knowledge Consultative Business Transformation Experience Technical Leadership and Mentoring Hard Skills Contact Flow Management Customer Journey Development Integration Development CTI Implementation Conversational AI Integration Routing and Segmentation Solutions Troubleshooting and Root Cause Analysis Technical Documentation Production Automation Frameworks Continuous Improvement Practices Soft Skills Mentoring Coaching ...

omnichannel integrations. Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. Client and Cross‐functional Collaboration Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical … etc.). Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies Ability to lead technical client conversations and translate complex requirements into implementation plans. Strong analytical and problem‐solving skills ...