Salesforce Voice & CCaaS Cloud Architect
- Hiring Organisation
- Focus on WD
- Location
- Great Work, England, United Kingdom
architecture within a BYOT model Lead integrations across Salesforce, Amazon Connect, NICE WFM/IEX, payment gateways, and reporting platforms Configure Omni-Channel routing, CTI integrations, voice controls, and transcription capabilities Enable secure API-led integrations using AWS services including Lambda, API Gateway, EventBridge, and CloudWatch Ensure scalable, resilient ...