a deeply evolved level of technical expertise, so you can act as an exemplar across multiple stakeholder personas. Significant experience of the SecOps arena and related disciplines, such as CTI & DFIR. Fully versed in relevant frameworks and standards, inc. but not limited to Mitre ATT&CK, CIS, NIST Be able to influence important business decisions, both in a client and More ❯
3+ years of software testing experience Prior experience in software quality assurance technical testing in one or more of the following Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, and Agent Desktop, and call routing) Enjoys working in a faced based collaborative environment Experience testing APIs Cyara experience required Strong proficiency in Selenium, Javascript, Github Develops technical documentation on More ❯
Integrations and IVR Creating designs that provide for effective maintenance, scalability, and upgradability such that they can be built by on or offshore engineers Work effort estimations Enterprise ACD, CTI and IVR experience including management of system limitations (threads, memory, etc.) API integrations and Web service experience including authentication and synchronous/asynchronous designs Management of implementation being performed by More ❯
platform. SC enables businesses to improve customer service efficiency across channels by creating a single view of a customer's activity and using tools for field service, web chat, CTI and social customer service. SC enables customer service agents to work faster and more productively across customer service channels such as phone, email, web chat, and social media. This helps More ❯
activities. Support CEO and Head of Membership in member meeting preparation – prepare PowerPoint, put together information pack and benefits statements Back up for Training and Finance Administrator to support CTI students as needed. Covering staff absences and support with general administration in the team as required Some event attendance may require overnight stays (twice a year) Skills and competencies Leadership More ❯
