Permanent Client Director Jobs in the UK

1 to 25 of 41 Permanent Client Director Jobs in the UK

Client Director (International) | £200K OTE (AI & Data)

London Area, United Kingdom
Ingenio Global
Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director to join their sales team, with a primary focus on driving growth in the international market. The Account Director will be responsible for the strategic development and long-term retention of two high-value global client accounts. This role holds critical strategic importance and carries a £2m GP quota per year. Acting as the executive sponsor and … primary commercial lead, the Client Director will own the end-to-end international sales strategy and execution for the accounts. Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major More ❯
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Client Director (International) | £200K OTE (AI & Data)

City of London, London, United Kingdom
Ingenio Global
Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director to join their sales team, with a primary focus on driving growth in the international market. The Account Director will be responsible for the strategic development and long-term retention of two high-value global client accounts. This role holds critical strategic importance and carries a £2m GP quota per year. Acting as the executive sponsor and … primary commercial lead, the Client Director will own the end-to-end international sales strategy and execution for the accounts. Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major More ❯
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Client Director (International) | £200K OTE (AI & Data)

slough, south east england, united kingdom
Ingenio Global
Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director to join their sales team, with a primary focus on driving growth in the international market. The Account Director will be responsible for the strategic development and long-term retention of two high-value global client accounts. This role holds critical strategic importance and carries a £2m GP quota per year. Acting as the executive sponsor and … primary commercial lead, the Client Director will own the end-to-end international sales strategy and execution for the accounts. Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major More ❯
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Client Director (International) | £200K OTE (AI & Data)

london, south east england, united kingdom
Ingenio Global
Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director to join their sales team, with a primary focus on driving growth in the international market. The Account Director will be responsible for the strategic development and long-term retention of two high-value global client accounts. This role holds critical strategic importance and carries a £2m GP quota per year. Acting as the executive sponsor and … primary commercial lead, the Client Director will own the end-to-end international sales strategy and execution for the accounts. Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major More ❯
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Client Director (International) | £200K OTE (AI & Data)

london (city of london), south east england, united kingdom
Ingenio Global
Our client is a leading European Customer Experience Transformation business who are leading all engagements with AI & Automation. They work with some of the world’s largest B2C & B2B organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. They are looking for an Account Director or Client Director to join their sales team, with a primary focus on driving growth in the international market. The Account Director will be responsible for the strategic development and long-term retention of two high-value global client accounts. This role holds critical strategic importance and carries a £2m GP quota per year. Acting as the executive sponsor and … primary commercial lead, the Client Director will own the end-to-end international sales strategy and execution for the accounts. Success will be measured through quota achievement, account expansion, client satisfaction, and the ability to deliver transformation through consultative, insight-led selling. You MUST have: Extensive B2B enterprise sales experience with at least 10 years managing major More ❯
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Client Director

London Area, United Kingdom
Hybrid / WFH Options
Primis
Client Director -Data, AI & Technology Consultancy Location: London (Hybrid -2–3 days per week in office) Salary: £80,000- £100,000 base + OTE circa £180,000 About the Company I’m representing a fast-growing data and technology consultancy that helps organisations unlock the value of data, AI, and digital transformation . This firm bridges the gap … leading technology platforms, this company empowers clients to accelerate adoption, build in-house capability, and generate tangible ROI within months. The Opportunity They are now seeking an experienced Account Director/Client Partner to join their high-performing commercial team. This is a senior sales role focused on driving growth across priority verticals, managing the full sales cycle … doors, expand relationships, and deliver solutions that make a measurable impact. Key Responsibilities Lead the full sales cycle from prospecting through to negotiation and closing. Develop and expand key client accounts, fostering long-term strategic relationships. Identify and secure new business opportunities across target verticals. Collaborate with internal consulting and delivery teams to ensure successful outcomes. Consistently achieve and More ❯
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Client Director

City of London, London, United Kingdom
Hybrid / WFH Options
Primis
Client Director -Data, AI & Technology Consultancy Location: London (Hybrid -2–3 days per week in office) Salary: £80,000- £100,000 base + OTE circa £180,000 About the Company I’m representing a fast-growing data and technology consultancy that helps organisations unlock the value of data, AI, and digital transformation . This firm bridges the gap … leading technology platforms, this company empowers clients to accelerate adoption, build in-house capability, and generate tangible ROI within months. The Opportunity They are now seeking an experienced Account Director/Client Partner to join their high-performing commercial team. This is a senior sales role focused on driving growth across priority verticals, managing the full sales cycle … doors, expand relationships, and deliver solutions that make a measurable impact. Key Responsibilities Lead the full sales cycle from prospecting through to negotiation and closing. Develop and expand key client accounts, fostering long-term strategic relationships. Identify and secure new business opportunities across target verticals. Collaborate with internal consulting and delivery teams to ensure successful outcomes. Consistently achieve and More ❯
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Client Director

london, south east england, united kingdom
Hybrid / WFH Options
Primis
Client Director -Data, AI & Technology Consultancy Location: London (Hybrid -2–3 days per week in office) Salary: £80,000- £100,000 base + OTE circa £180,000 About the Company I’m representing a fast-growing data and technology consultancy that helps organisations unlock the value of data, AI, and digital transformation . This firm bridges the gap … leading technology platforms, this company empowers clients to accelerate adoption, build in-house capability, and generate tangible ROI within months. The Opportunity They are now seeking an experienced Account Director/Client Partner to join their high-performing commercial team. This is a senior sales role focused on driving growth across priority verticals, managing the full sales cycle … doors, expand relationships, and deliver solutions that make a measurable impact. Key Responsibilities Lead the full sales cycle from prospecting through to negotiation and closing. Develop and expand key client accounts, fostering long-term strategic relationships. Identify and secure new business opportunities across target verticals. Collaborate with internal consulting and delivery teams to ensure successful outcomes. Consistently achieve and More ❯
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Client Director

slough, south east england, united kingdom
Hybrid / WFH Options
Primis
Client Director -Data, AI & Technology Consultancy Location: London (Hybrid -2–3 days per week in office) Salary: £80,000- £100,000 base + OTE circa £180,000 About the Company I’m representing a fast-growing data and technology consultancy that helps organisations unlock the value of data, AI, and digital transformation . This firm bridges the gap … leading technology platforms, this company empowers clients to accelerate adoption, build in-house capability, and generate tangible ROI within months. The Opportunity They are now seeking an experienced Account Director/Client Partner to join their high-performing commercial team. This is a senior sales role focused on driving growth across priority verticals, managing the full sales cycle … doors, expand relationships, and deliver solutions that make a measurable impact. Key Responsibilities Lead the full sales cycle from prospecting through to negotiation and closing. Develop and expand key client accounts, fostering long-term strategic relationships. Identify and secure new business opportunities across target verticals. Collaborate with internal consulting and delivery teams to ensure successful outcomes. Consistently achieve and More ❯
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Client Director

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Primis
Client Director -Data, AI & Technology Consultancy Location: London (Hybrid -2–3 days per week in office) Salary: £80,000- £100,000 base + OTE circa £180,000 About the Company I’m representing a fast-growing data and technology consultancy that helps organisations unlock the value of data, AI, and digital transformation . This firm bridges the gap … leading technology platforms, this company empowers clients to accelerate adoption, build in-house capability, and generate tangible ROI within months. The Opportunity They are now seeking an experienced Account Director/Client Partner to join their high-performing commercial team. This is a senior sales role focused on driving growth across priority verticals, managing the full sales cycle … doors, expand relationships, and deliver solutions that make a measurable impact. Key Responsibilities Lead the full sales cycle from prospecting through to negotiation and closing. Develop and expand key client accounts, fostering long-term strategic relationships. Identify and secure new business opportunities across target verticals. Collaborate with internal consulting and delivery teams to ensure successful outcomes. Consistently achieve and More ❯
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Director, Client Finance - London

London, UK
Publicis Sapient
Director, Client Finance - London Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving … reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve … heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals More ❯
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Director, Client Finance - London

london, south east england, united kingdom
Publicis Sapient
Director, Client Finance - London Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving … reliable analysis and actionable insight to support decision making for sustainable and profitable growth. You will play a pivotal role in shaping strategy and driving key initiatives within the Client Finance team. In this capacity, you will partner closely with business teams and industry leader to manage the financial operations of your industry client portfolio. This will involve … heads, and other executives. Additionally, you will engage with Market Finance Leads and regional finance teams across Financial Planning & Reporting and Controllership to ensure alignment and operational excellence. The Director reports to the VP, Client Finance for their respective Industry and will work in a matrix environment. You will lead a diverse team of Client Finance professionals More ❯
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Strategic Client Director

City of London, London, United Kingdom
Hybrid / WFH Options
Airfinity Ltd
diseases. Our mission is to deliver strategic insights and expert guidance that empower our clients to make informed decisions. Objective of the Role We are seeking an experienced Strategic Client Director to serve as a trusted advisor and primary point of contact for our pharmaceutical clients. In this role, you will focus on providing strategic counsel and support … identifying opportunities for collaboration, driving sales growth, and helping clients leverage Airfinity’s solutions to meet their objectives. Your goal is to strengthen client relationships, ensure satisfaction, and sustainably grow our business through value-added engagement rather than transactional sales. Key Responsibilities Strategic Advisory : Act as a trusted partner to key executives within pharmaceutical companies, advising on data and … Drive revenue growth by identifying new opportunities within existing accounts and expanding our footprint across the DACH region. Develop account strategies, negotiate contracts, and close deals that align with client needs and Airfinity’s value proposition. Relationship Management : Develop and nurture long-term, consultative relationships with senior stakeholders (Director to Executive level) in Brand, Marketing, and Commercial teams More ❯
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Strategic Client Director

London Area, United Kingdom
Hybrid / WFH Options
Airfinity Ltd
diseases. Our mission is to deliver strategic insights and expert guidance that empower our clients to make informed decisions. Objective of the Role We are seeking an experienced Strategic Client Director to serve as a trusted advisor and primary point of contact for our pharmaceutical clients. In this role, you will focus on providing strategic counsel and support … identifying opportunities for collaboration, driving sales growth, and helping clients leverage Airfinity’s solutions to meet their objectives. Your goal is to strengthen client relationships, ensure satisfaction, and sustainably grow our business through value-added engagement rather than transactional sales. Key Responsibilities Strategic Advisory : Act as a trusted partner to key executives within pharmaceutical companies, advising on data and … Drive revenue growth by identifying new opportunities within existing accounts and expanding our footprint across the DACH region. Develop account strategies, negotiate contracts, and close deals that align with client needs and Airfinity’s value proposition. Relationship Management : Develop and nurture long-term, consultative relationships with senior stakeholders (Director to Executive level) in Brand, Marketing, and Commercial teams More ❯
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Client Director (Software & Development Sales)

Manchester, United Kingdom
Hybrid / WFH Options
TCS Consulting
Client Director (Software & Development Sales) Salary: £55,000 – £65,000 Location: Manchester (Hybrid) OTE: Year 1 OTE: £100k - £120k Total | Year 2 OTE: £140k – £180k Total About Our Client: Headquartered in Manchester and home to over 1,500 employees across the UK, Poland, Lithuania, and Bulgaria, our client is a market-leading nearshore software development partner. … brands including Compare the Market, Kraken, Naked Wines, Stagecoach, Secret Escapes, and Michelin. Their culture blends fun with focus - retaining top-tier talent, delivering exceptional quality, and building strong client relationships in the process. Following a record FY25 for new business and overall revenue, they're expanding their sales function to bring in sales professionals who thrive in high … growth, high-trust environments. The Role Client Directors are responsible for winning 2–5 new clients per year through a full end-to-end new business process. You’ll receive support from a dedicated Marketing Executive who delivers targeted campaigns, events, and content to help drive engagement. Key Responsibilities • Generate and progress your own pipeline of qualified opportunities. • Use More ❯
Employment Type: Permanent
Salary: £55000 - £65000/annum
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Client Services Director

City Of London, England, United Kingdom
OSF Digital
Job Description – Client Services Director/Account Manager Existing Business Reports to: Regional VP Role Type: Leadership – Account & Delivery Oversight Role Purpose The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue … role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations. Core Responsibilities Financial Own and manage account-level revenue, bookings and account margin Provide weekly forecast updates of the opportunities. Deliver accurate monthly forecasting (pipeline and bookings). … Working with delivery to ensure account margin and revenue is aligned with goals Ensure corrective action plans are in place for underperforming accounts. Client Relationship & Governance Act as executive escalation point for clients. Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders. Monitor and report on account health metrics (satisfaction and adoption More ❯
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Client Services Director

london, south east england, united kingdom
OSF Digital
Job Description – Client Services Director/Account Manager Existing Business Reports to: Regional VP Role Type: Leadership – Account & Delivery Oversight Role Purpose The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue … role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations. Core Responsibilities Financial Own and manage account-level revenue, bookings and account margin Provide weekly forecast updates of the opportunities. Deliver accurate monthly forecasting (pipeline and bookings). … Working with delivery to ensure account margin and revenue is aligned with goals Ensure corrective action plans are in place for underperforming accounts. Client Relationship & Governance Act as executive escalation point for clients. Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders. Monitor and report on account health metrics (satisfaction and adoption More ❯
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Client Services Director

london (city of london), south east england, united kingdom
OSF Digital
Job Description – Client Services Director/Account Manager Existing Business Reports to: Regional VP Role Type: Leadership – Account & Delivery Oversight Role Purpose The Client Services Director is accountable for the overall health, profitability, and growth of assigned client accounts. This includes ensuring consistent delivery quality, maintaining positive executive-level client relationships, driving account revenue … role requires balancing, account planning, sales execution, governance, and delivery oversight, working closely with Strategy and Delivery teams to ensure OSF Digital executes to a high standard while meeting client expectations. Core Responsibilities Financial Own and manage account-level revenue, bookings and account margin Provide weekly forecast updates of the opportunities. Deliver accurate monthly forecasting (pipeline and bookings). … Working with delivery to ensure account margin and revenue is aligned with goals Ensure corrective action plans are in place for underperforming accounts. Client Relationship & Governance Act as executive escalation point for clients. Lead or represent OSF Digital at Quarterly Business Reviews and governance meetings with client stakeholders. Monitor and report on account health metrics (satisfaction and adoption More ❯
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Senior Client Director (Software & Development Sales)

Manchester, United Kingdom
Hybrid / WFH Options
TCS Consulting
Senior Client Director (Software & Development Sales) Salary : £70,000 - £80,000 Location : Manchester (Hybrid) OTE : Year 1 OTE: £120k - £140k Total | Year 2 OTE: £150k – £200k Total About Our Client: Headquartered in Manchester and home to over 1,500 employees across the UK, Poland, Lithuania, and Bulgaria, our client is a market-leading nearshore software development … brands including Compare the Market, Kraken, Naked Wines, Stagecoach, Secret Escapes, and Michelin. Their culture blends fun with focus - retaining top-tier talent, delivering exceptional quality, and building strong client relationships in the process. Following a record FY25 for new business and overall revenue, they're expanding their sales function to bring in sales professionals who thrive in high … growth, high-trust environments. The Role Senior Client Directors are responsible for winning 4–6 new clients per year through a full end-to-end new business sales process. You’ll work alongside a dedicated Business Development Manager (BDM) for lead generation support, and a Marketing Executive who assists with targeted campaigns, events, and tailored outreach Key Responsibilities • Generate More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum Year 1 OTE: £120k - £140k
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Senior Client Director (Software & Development Sales)

City, London, United Kingdom
Hybrid / WFH Options
TCS Consulting
Senior Client Director (Software & Development Sales) Salary : £70,000 - £80,000 Location : London (Hybrid) OTE : Year 1 OTE: £120k - £140k Total Year 2 OTE: £150k £200k Total About Our Client: Headquartered in Manchester and home to over 1,500 employees across the UK, Poland, Lithuania, and Bulgaria, our client is a market-leading nearshore software development … brands including Compare the Market, Kraken, Naked Wines, Stagecoach, Secret Escapes, and Michelin. Their culture blends fun with focus - retaining top-tier talent, delivering exceptional quality, and building strong client relationships in the process. Following a record FY25 for new business and overall revenue, they're expanding their sales function to bring in sales professionals who thrive in high … growth, high-trust environments. The Role Senior Client Directors are responsible for winning 4 6 new clients per year through a full end-to-end new business sales process. You ll work alongside a dedicated Business Development Manager (BDM) for lead generation support, and a Marketing Executive who assists with targeted campaigns, events, and tailored outreach Key Responsibilities • Generate More ❯
Employment Type: Permanent
Salary: GBP 70,000 - 80,000 Annual
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Senior Client Director (Software & Development Sales)

Bishopsgate, Greater London, United Kingdom
Hybrid / WFH Options
TCS Consulting
Senior Client Director (Software & Development Sales) Salary : £70,000 - £80,000 Location : London (Hybrid) OTE : Year 1 OTE: £120k - £140k Total | Year 2 OTE: £150k – £200k Total About Our Client: Headquartered in Manchester and home to over 1,500 employees across the UK, Poland, Lithuania, and Bulgaria, our client is a market-leading nearshore software development … brands including Compare the Market, Kraken, Naked Wines, Stagecoach, Secret Escapes, and Michelin. Their culture blends fun with focus - retaining top-tier talent, delivering exceptional quality, and building strong client relationships in the process. Following a record FY25 for new business and overall revenue, they're expanding their sales function to bring in sales professionals who thrive in high … growth, high-trust environments. The Role Senior Client Directors are responsible for winning 4–6 new clients per year through a full end-to-end new business sales process. You’ll work alongside a dedicated Business Development Manager (BDM) for lead generation support, and a Marketing Executive who assists with targeted campaigns, events, and tailored outreach Key Responsibilities • Generate More ❯
Employment Type: Permanent
Salary: £70000 - £80000/annum Year 1 OTE: £120k - £140k
Posted:

Director of Client Success

United Kingdom
Hybrid / WFH Options
Nailbiter
evolving world of Behavioural Videometrics. To learn more, visit us at www.nailbiter.com. Position Overview: We are seeking an experienced and hands-on research leader to join our team as Director, Client Success. In this senior role, you will manage strategic client relationships, mentor junior team members, and oversee the delivery of impactful, data-led insights across the … Chicago and New York metro areas as well as 1–2 annual visits to our global headquarters in Herndon, VA. Key Responsibilities: Insight Storytelling: Transform research findings into compelling, client-ready reports and presentations with clear narratives, insightful conclusions, and actionable recommendations. Strategic Consulting: Serve as a trusted advisor to global FMCG clients, addressing their strategic business questions and … Mentor and coach junior colleagues, promoting skill development and supporting succession planning and team growth. Project Delivery: Lead end-to-end project management, including study design, data analysis, and client engagement, ensuring timely and high-quality outputs across all phases of research. Ideal Candidate Profile: Educated to degree level in a relevant field (e.g., social sciences, business, marketing, or More ❯
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Client Programme Director

Bromley, Kent, United Kingdom
CACI Limited
Overview: The Client Programme Director at CACI UK is a senior leadership role responsible for the successful delivery of complex, multi-stream client programmes. You will own the strategic direction, governance, and commercial success of major engagements, ensuring CACI delivers measurable value and outstanding client satisfaction. Acting as the senior accountable delivery lead, you will work … closely with executive stakeholders to drive transformation, innovation, and long-term partnerships. Key Responsibilities: Provide strategic leadership and direction for large-scale client programmes, ensuring successful delivery against scope, budget, and timelines. Act as the senior escalation and decision-making point for programme delivery, risk management, and client governance. Build and maintain trusted relationships with senior client stakeholders, establishing CACI as a strategic partner and advisor. Lead and inspire cross-functional delivery teams, ensuring clear accountability, collaboration, and alignment to client and business goals. Oversee programme financials, forecasting, and commercial performance, ensuring profitability and long-term account sustainability. Implement and champion best practices in programme management, governance, and quality assurance across all delivery streams. Identify More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Consumer Products Client Executive - Director - Permanent - London

England, United Kingdom
Ernst & Young Advisory Services Sdn Bhd
a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Consumer Products Client Executive - Director The opportunity Are you ready to redefine what's possible? EY have recently organised around 5 Industries and are now looking for talented Business Development and … responsibilities Your key responsibilities Revenue generation, identifying and developing new business Playing a key sales role in originating, developing, and closing opportunities with a large technology component from direct client relationships and through building our partner ecosystem around this account Understand client needs and value drivers to enhance new business origination, build a personal pipeline of opportunities, and … spectrum of go-to-market activity, building their confidence and skill set Build, own, and maintain senior buyer relationships and be recognised as the face of EY across key client stakeholders Development of a strong understanding of the client's context and challenges within the sector Fluent in technology landscape and aligning technology solutions to client objectives More ❯
Employment Type: Permanent
Salary: GBP Annual
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Director of Client Services

Greater London, England, United Kingdom
Hybrid / WFH Options
Publift
with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. What we're looking for We are seeking an experienced Director of Client Services to lead and transform our multi-functional client service organisation. This strategic leadership role will oversee customer success, technical operations, and strategic account management … and developing data-driven strategies to reduce churn, increase customer satisfaction, and identify growth opportunities within our existing customer base. Responsibilities Team Leadership & Development Lead and manage a diverse client services team spanning customer success, technical operations, and strategic account management functions Drive organisational behaviour change to ensure customers receive exceptional service experiences Develop team capabilities through coaching, training … at-risk accounts Create and execute customer expansion playbooks Collaborate with sales teams to drive revenue growth through existing relationships Strategic Planning & Analysis Establish KPIs and metrics to measure client services effectiveness Provide regular reporting on customer health, satisfaction, and growth metrics Analyse customer data to identify trends, opportunities, and areas for improvement Develop long-term strategic plans for More ❯
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