progress and develop their careers in a fast-paced tech company. Role Description As a Senior Implementation Specialist, you will lead the onboarding of high-value, complex client projects, ensuring that each implementation aligns closely with business workflows, compliance goals, and platform capabilities. You will act as the trusted face of eflow during onboarding — advising … clients, managing complexity, and anticipating challenges before they arise. This role is ideal for someone with 5+ years of clientonboarding or implementation experience in SaaS, RegTech, or FinTech, who is confident in managing multifaceted stakeholder relationships, sophisticated data or compliance workflows, and nuanced client expectations. While technical execution is supported by our proprietary technology and … specialist teams, your contribution lies in owning client relationships, guiding the delivery strategy, and managing onboarding timelines to ensure projects stay on track. You will play a critical role in coordinating key milestones, maintaining delivery momentum, and ensuring smooth, confident transitions from onboarding to production use. Key Responsibilities Strategic ClientOnboarding Lead More ❯
progress and develop their careers in a fast-paced tech company. Role Description As a Senior Implementation Specialist, you will lead the onboarding of high-value, complex client projects, ensuring that each implementation aligns closely with business workflows, compliance goals, and platform capabilities. You will act as the trusted face of eflow during onboarding — advising … clients, managing complexity, and anticipating challenges before they arise. This role is ideal for someone with 5+ years of clientonboarding or implementation experience in SaaS, RegTech, or FinTech, who is confident in managing multifaceted stakeholder relationships, sophisticated data or compliance workflows, and nuanced client expectations. While technical execution is supported by our proprietary technology and … specialist teams, your contribution lies in owning client relationships, guiding the delivery strategy, and managing onboarding timelines to ensure projects stay on track. You will play a critical role in coordinating key milestones, maintaining delivery momentum, and ensuring smooth, confident transitions from onboarding to production use. Key Responsibilities Strategic ClientOnboarding Lead More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at a glance: ClientOnboarding Consultant/Trainer Grantham, Lincolnshire Office Based 2/Hybrid Working/Travel to Client Sites as Required 3 days onsite during role onboarding. … a result, our team thrives from a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: As the ClientOnboarding Consultant, you will play a key role in overseeing software implementations, delivering user training, supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for … essential. Knowledge of ERP solutions would be advantageous, including WMS, CRMs, retail/EPOS and Finance solutions. What your day-to-day might look like: • Customer Requirement Gathering - Understanding client's business needs and identifying opportunities where ERP can be integrated into their processes • Software Implementation - Assemble tailored software solutions and overseeing the software implementation process with the software More ❯
practice while designing the systems that will scale with us. As the senior operational leader in the market, you will: Execute day-to-day operations — directly leading partner and clientonboarding to set the standard for service excellence. Build the playbook for scale — designing processes, systems, and KPIs that form the foundation of our global expansion.. This … as the business expands. You will be the go-to expert for all operational matters in international markets, turning complex, first-time challenges—like onboarding a global client to an industry-first product—into scalable, repeatable processes. What You'll Do Your responsibilities will be centered around these key areas: Media Owner and Programmatic Partnerships Lead and … media owners and programmatic partners, ensuring they are onboarded successfully with Veridooh. Own, develop and document best practices for partner onboarding, integrations, ongoing relationship management and support. ClientOnboarding & Service Delivery Personally lead operational onboarding for major global media agencies and direct clients. Map and document campaign workflows, proposing best-in-class solutions More ❯
practice while designing the systems that will scale with us. As the senior operational leader in the market, you will: Execute day-to-day operations — directly leading partner and clientonboarding to set the standard for service excellence. Build the playbook for scale — designing processes, systems, and KPIs that form the foundation of our global expansion.. This … as the business expands. You will be the go-to expert for all operational matters in international markets, turning complex, first-time challenges—like onboarding a global client to an industry-first product—into scalable, repeatable processes. What You'll Do Your responsibilities will be centered around these key areas: Media Owner and Programmatic Partnerships Lead and … media owners and programmatic partners, ensuring they are onboarded successfully with Veridooh. Own, develop and document best practices for partner onboarding, integrations, ongoing relationship management and support. ClientOnboarding & Service Delivery Personally lead operational onboarding for major global media agencies and direct clients. Map and document campaign workflows, proposing best-in-class solutions More ❯
practice while designing the systems that will scale with us. As the senior operational leader in the market, you will: Execute day-to-day operations — directly leading partner and clientonboarding to set the standard for service excellence. Build the playbook for scale — designing processes, systems, and KPIs that form the foundation of our global expansion.. This … as the business expands. You will be the go-to expert for all operational matters in international markets, turning complex, first-time challenges—like onboarding a global client to an industry-first product—into scalable, repeatable processes. What You'll Do Your responsibilities will be centered around these key areas: Media Owner and Programmatic Partnerships Lead and … media owners and programmatic partners, ensuring they are onboarded successfully with Veridooh. Own, develop and document best practices for partner onboarding, integrations, ongoing relationship management and support. ClientOnboarding & Service Delivery Personally lead operational onboarding for major global media agencies and direct clients. Map and document campaign workflows, proposing best-in-class solutions More ❯
Gateshead, Tyne And Wear, United Kingdom Hybrid / WFH Options
SaleCycle
we work together and lead the way! Ultimate Passion: Infuse passion into every action! Job Overview: The ideal candidate will be responsible for onboarding, managing and nurturing client relationships, ensuring excellent service delivery and retention across a portfolio of accounts. The CSM will collaborate closely with internal teams, resolve client issues, and develop strategic plans to … meet client needs while maximising product/service adoption. Strong communication skills, a problem-solving mindset, and an ability to manage time and resources effectively are essential for success in this role. Key Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting client relationships by serving as their primary point of contact. Understand client goals … communication. Proactively share relevant product/service updates and industry insights to clients. Communicate complex technical information in an easy-to-understand way for clients, ensuring alignment on objectives. Client Retention & Growth: Monitor client health, identify risks, and proactively address concerns to ensure long-term retention. Identify opportunities for upselling or cross-selling additional services/products to More ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities … Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead clientonboarding and transition activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and More ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities … Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead clientonboarding and transition activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and More ❯
Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key Responsibilities … Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead clientonboarding and transition activities post-contract. Manage ongoing client needs, including site familiarisation, best practice sharing, event coordination, and issue resolution. Ensure transparent and timely communication with clients at all times. Order Management Support clients in placing orders and defining requirements. Coordinate internal teams to ensure accurate pricing, quotations, and fulfilment. Manage non-standard client requests and More ❯
market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the clientonboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯
market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the clientonboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯
market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the clientonboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯
london (city of london), south east england, united kingdom
TreasurySpring
market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the clientonboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯
market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the clientonboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯
service delivery functions. This is a hands-on leadership role focused on operational excellence. You'll be responsible for ensuring customers receive timely, high-quality support, while also overseeing clientonboarding, service continuity, and process optimisation. Role and Responsibilities Own the full customer operations function from initial clientonboarding to ongoing service delivery Manage … or service changes Skills and Experience Proven experience leading customer operations or service delivery teams, ideally in a SaaS or tech-driven environment Strong track record in managing customeronboarding, support, and day-to-day service operations Skilled in process improvement, team management, and operational performance analysis Excellent communication and stakeholder engagement skills Experience with tools like Zendesk More ❯
service delivery functions. This is a hands-on leadership role focused on operational excellence. You’ll be responsible for ensuring customers receive timely, high-quality support, while also overseeing clientonboarding, service continuity, and process optimisation. Role and Responsibilities Own the full customer operations function from initial clientonboarding to ongoing service delivery Manage … or service changes Skills and Experience Proven experience leading customer operations or service delivery teams, ideally in a SaaS or tech-driven environment Strong track record in managing customeronboarding, support, and day-to-day service operations Skilled in process improvement, team management, and operational performance analysis Excellent communication and stakeholder engagement skills Experience with tools like Zendesk More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Apache Associates
We’re looking for an experienced Account Manager to lead relationships with some of the biggest names in sports and entertainment. In this client-facing role, you’ll be the go-to contact for a portfolio of high-profile clients, helping them get the most from the core SaaS platform while ensuring smooth, successful delivery of programs. This is … a hybrid role blending relationship management, strategic account growth and hands-on operational support. What You’ll Be Doing Client & Account Management Build and maintain strong, long-term relationships with senior stakeholders. Act as a trusted advisor—understanding client goals, identifying opportunities to deliver value, and supporting ongoing success. Serve as the internal voice of the client … and prioritised across teams. Drive account renewals and identify upsell and cross-sell opportunities in collaboration with the sales team. Campaign Delivery Support the end-to-end delivery of client campaigns. Ensure client requirements are accurately translated into platform setup. Liaise with internal teams—support, technical, and product—to ensure smooth execution and a great client experience. More ❯
Implementation Consultant Manchester hybrid Implementation Consultant, Onboarding, SaaS, Data, Integrations, Consulting, Communication My client is a leading software provider, and they are looking to recruit an Implementation Consultant to manage the full implementation life cycle & data migration for a retained client list. This role involves managing the onboarding and implementation of their software. The … management to ensure customers are reaching full potential from their software services. You will guide customer through configuration, onboarding, training and internal adoption strategies. Core responsibilities: Providing clientonboarding and delivery Leading end-to-end implementation projects including discovery, configuration, UAT and go-live Coordinate with internal technical teams and provide project and stakeholder management … software implementation Facilitate onboarding workshops, walkthroughs, and regular status updates Provide product configuration and testing Core experience: Strong SaaS implementation, onboarding/consulting experience Excellent client-facing experience Experience managing concurrent project Experience with data integrations and some configuration tasks Experience with API integration is desirable Project Management certification is desirable This is an excellent More ❯
sales team and technical teams Execute seamless handovers between pre-sales and post-sales Help clients get the most out of the software product, overseeing customer engagement and fostering client relationships Solve client problems and resolve issues/queries quickly and help with user adoption Act as a voice for the customer, providing insights to internal teams to … this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website). Keywords: Customer Success Manager/Client Success Manager/Customer Experience Manager/Customer Engagement Manager/SaaS Customer Success/Customer Account Manager/Customer Relationship Manager/Client Services Manager/Customer … SaaS/Software as a Service/Cloud Software/B2B Software/AI/Artificial Intelligence/Machine Learning/Legal Software/CRM/Customer Lifecycle/ClientOnboarding/User Adoption/Customer Engagement/Renewals/Upselling/Account Growth/Business Relationship Management/Communication Skills/Problem-Solving/Stakeholder Management More ❯
We are looking for an analytical self starter with experience in software delivery. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Managing solution to the Wealth Management industry, apply now! Who are we? Wealth Dynamix helps to relieve the burden client management issues for wealth management and private … banking firms with innovative technology. We provide Relationship Managers with a multi-award winning digital Client Lifecycle Management (CLM) platform, offering 360-degree access to their client. We are a global leader in end-to-end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK. What is the role? ClientOnboarding … existing clients, ensuring a smooth transition and high customer satisfaction. Wealth Dynamix Product Expertise : Develop a deep understanding of Wealth Dynamix software solutions, becoming a trusted resource for clients. Client-Focused Activities : Assist with setting up trial platforms for new prospects and clients. Support clients in importing their data and configuring specific areas of the Wealth Dynamix platform based More ❯
are also looking for people that are mission-driven and that fit our ethos of being kind, curious and collaborative. Key responsibilities Customer Success : proactively develop strong relationships with client stakeholders (IT, Compliance, Sustainability Managers, C-level), conduct business reviews, deliver client success plans and use cases, drive user adoption and client satisfaction, maximise and demonstrate ongoing … value from our solutions. Clientonboarding : create and lead project plans managing all stages of the process to accelerate time-to-value (platform setup, data integration, user training and go live) Supplier onboarding : deliver training sessions and proactively engage with client suppliers to ensure consistent data collection, adoption and engagement from the clients' supply … subscription renewal at all clients; and generate, escalate and help convert up-sell and cross-sell opportunities. Marketing collaboration : develop customer advocacy and participate in generating content to showcase client success (case studies, newsletter, blog posts ). Operations : as required, lead ad hoc internal projects to drive scalability and efficiency within the Customer Success function and/or across More ❯
option scheme means you'll share in the company's success. Cutting-edge tools - The company are embedding AI into workflows, giving you the opportunity to shape modern, scalable client engagement processes. Career-defining growth - Join at a pivotal stage where your work has visible impact on both clients and the company. What you'll be doing Ensuring clients … projects that get clients up and running smoothly. Building and refining scalable customer engagement processes and resources. Driving product adoption and loyalty, spotting opportunities to grow accounts. Feeding structured client insights back into product development. What you'll bring We're looking for someone who thrives at the intersection of people, process and product : Strong systems aptitude - SaaS comes … naturally and you're curious about how AI can enhance client experience. A track record of delivering exceptional customer outcomes, especially in onboarding and client-facing delivery. Excellent communication skills - personable, credible and able to build trust quickly. Detail orientated in written communication and documentation. Experience in Financial Services, Compliance, RegTech or FinTech is key Why More ❯
responsible for championing the success of our university clients. This individual will manage a range of customer accounts, cultivating strong relationships, driving product adoption, and fostering revenue growth. Responsibilities ClientOnboarding: Collaborate with internal and external stakeholders to offer an amazing onboarding experience for new clients, being a reliable first point of contact during the … concerns, respond to issues as they arise and escalate when necessary. Training & Support: Guarantee users feel cared for and assisted through ongoing training and support on our software, addressing client questions and issues through our ticketing system, alongside Solutions and Product colleagues. Revenue Generation: Demonstrate a deep understanding of customers' structures, operations, and pain points to strategically identify and … execute upsell and cross-sell opportunities. Consistently drive timely renewals and achieve or exceed revenue and growth targets. CRM Management: Use of CRM to monitor client platform usage and Services performance with a proactive approach to client engagement. Maintain accurate and up-to-date records in our CRM system, ensuring all sales activities, customer communications, and opportunity data More ❯
Client Technical Onboarding Senior Associate Why you should apply for a job to JPMorgan Chase: 61% say women are treated fairly and equally to men 77% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss members. Position summary n of payment solutions for a diverse, global portfolio of corporate clients, ensuring high … guidance on best practices, problem-solving during implementations and identifying opportunities to streamline and enhance payment processes Collaborate with cross-functional teams, including Product, Sales and Implementation to ensure client satisfaction from pre-sale to post-implementation Required qualifications, capabilities, and skills Good understanding of payment systems, including ISO XML standards, SWIFT, APIs, and H2H file transmissions Excellent knowledge … Cash Management solutions and Treasury services Exceptional verbal and written communication skills, with the ability to present technical solutions to both technical and non-technical audiences Experience working in client-facing role, with a demonstrated ability to build relationships and support clients Track record of driving results by taking initiative A collaborative team player who can work cross-functionally More ❯