Birmingham, West Midlands, England, United Kingdom
Be-IT Resourcing
Exchange, SharePoint, Teams, Intune, Azure AD Networking Fundamentals: VPN configuration and troubleshooting DNS, DHCP Basic firewall management Security & Endpoint Protection: Antivirus troubleshooting and deployment RMM Platforms: Experience with Datto, ConnectWise Automate, N-Able, or similar tools General Troubleshooting: Across Windows OS, desktop/laptop hardware, printers, and common cloud applications Due to their diverse client portfolio, you’ll gain hands More ❯
and material handling equipment. Desirable Qualities: Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products Exposure to/ability to support workloads in Azure or AWS Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch Experience with and ability More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Be-IT Resourcing
Exchange, SharePoint, Teams, Intune, Azure AD Networking Fundamentals: VPN configuration and troubleshooting DNS, DHCP Basic firewall management Security & Endpoint Protection: Antivirus troubleshooting and deployment RMM Platforms: Experience with Datto, ConnectWise Automate, N-Able, or similar tools General Troubleshooting: Across Windows OS, desktop/laptop hardware, printers, and common cloud applications Due to their diverse client portfolio, you’ll gain hands More ❯
tools such as SentinelOne, CrowdStrike, Huntress and ESET, as well as Fortinet security products, is a strong advantage. MSP Tools: Experience with RMM/PSA tools such as NinjaOne, ConnectWise, Halo PSA, and Autotask is highly desirable QUALIFICATIONS We are looking for someone with a strong technical background, excellent communication skills, and a proactive mindset. The ideal candidate will meet More ❯
for travel). Use ourConnectWise PSAsystem to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts e.g. patching computers, checking backups, ensuring security measures are in place. About You: Previous experience working in anMSP or IT support providerenvironment isessential. You understand the More ❯
Nutfield, Redhill, Surrey, England, United Kingdom
Searchability
driving licence is desirable for occasional on-site support What would be desirable? * Exposure to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By More ❯
Microsoft Office 365 Administration Exchange Administration Microsoft Office suite iPhones/iPad/Smart phone Hardware support of Desktops/Printers Nice to have Cisco/Meraki Labtech/ConnectWise Microsoft Azure Benefits: Competitive Salary Workplace Pension Scheme Technical training The hours for this role is 9-5.30 Mon-Fri. Apply now with an up-to-date CV. More ❯
Microsoft Office 365 Administration Exchange Administration Microsoft Office suite iPhones/iPad/Smart phone Hardware support of Desktops/Printers Nice to have Cisco/Meraki Labtech/ConnectWise Microsoft Azure Benefits : Competitive Salary Workplace Pension Scheme Technical training The hours for this role is 9-5.30 Mon-Fri. Apply now with an up-to-date CV. More ❯
. VMware/Hyper-V experience. PC/Laptop build and fault diagnosis. Router/firewall configuration (Draytek & FortiGate preferred). VOIP telephony solutions. Project management qualifications/experience. ConnectWise Manage CRM experience. Benefits Salary: £26,000–£34,000 DOE Company vehicle 23 days holiday + bank holidays , rising to 25 after 2 years Opportunities for certification and career development More ❯
written & verbal) A genuine enthusiasm for tech and problem-solving Nice to Have (Not Essential) IT certifications (CompTIA A+, Microsoft Fundamentals, etc.) Prior MSP experience Familiarity with ticketing systems (ConnectWise, Autotask, etc.) What's on Offer Salary up to £28,000 (DOE) Regular training and funded certifications Supportive culture with team socials Clear progression path into 2nd Line and beyond More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
LIMA Networks LTD
standards of professionalism and skill, to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or More ❯
practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯
teams of 15+ across shifts or geographies. Strong customer service ethos with a focus on operational excellence and continuous improvement. Experience with service management and ticketing systems (e.g., ServiceNow, ConnectWise, Freshservice). Excellent communication, stakeholder management, and problem-solving abilities. ITIL Intermediate/Practitioner certification or equivalent. Experience with ISO 27001 or other compliance frameworks. Background in integrating AI/ More ❯
around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts More ❯
around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts More ❯
around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts More ❯
around Scotland as needed to resolve urgent issues, perform scheduled maintenance, or assist with project rollouts (a pool car or mileage reimbursement is provided for travel). Use our ConnectWise PSA system to log issues, track progress, and document resolutions. Prioritise and escalate incidents appropriately to meet SLAs. Proactively monitor customer systems (using tools like ConnectWise RMM) and remediate alerts More ❯
2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be … troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and as such you will be comfortable working in a pressurised yet … an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory More ❯
Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We re looking for Previous MSP experience you ll understand the pace, priorities, and client … demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role More ❯
Brighton, BN1, Falmer, East Sussex, United Kingdom
Integral Recruitment Ltd
Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong relationships with clients and acting as a trusted point of contact What We’re looking for Previous MSP experience – you’ll understand the pace, priorities, and client … demands of the MSP world Strong people leadership skills with a values-driven approach Experience with Microsoft 365 and The ConnectWise Suite (Manage, Automate, etc.) Someone who thrives on building teams, improving processes, and delivering excellent client service Why Join My Client? Be part of a growing MSP with a reputation built on long-term client partnerships A leadership role More ❯