lead, and deliver user research for public services across Discovery, Alpha, Beta, and Live phases Apply a range of qualitative and quantitative research methods-e.g. depth interviews, usability testing, contextualinquiry, surveys-to surface behavioural insights Establish and maintain lightweight feedback loops with target user groups, ensuring continued insight into live service usage and evolving needs Synthesise research More ❯
Analytics, Condens , Tableau, RallyUXR , and Salesforce. Cybersecurity Knowledge: Understanding of cybersecurity principles and practices. Qualitative and Quantitative Methods: Skilled in conducting and analysing user interviews, surveys, usability tests, and contextual inquiries. Strong ability to synthesize data from various sources into actionable insig hts. Research & Analytical Skills: Strong Research Skills: Ability to design and execute research studies, analyse data, and More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
understandings of problems and solutions. Encourage decision-making based on research insights. Skills, knowledge, and expertise Practice Experienced in user-centered, lean, and agile research methodologies including usability testing, contextual enquiry, rapid research, and evaluative research. Knowledge of accessibility and inclusive design. Understanding and adherence to Made Tech's research standards, the MRS code of practice, and GDPR. Ability More ❯
of our collective craft. What you'll be doing: Scope, plan, and lead service design activities across all phases of design and delivery Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal More ❯
professional applied research experience. Extensive experience with qualitative research methods (Multi-device generative and evaluative depth interviews, unmoderated testing, usability testing, card sorting, tree-testing, focus groups, diary studies, contextualinquiry, concept testing etc.). Experience with quantitative research methods (e.g. surveying) and statistical analysis. Experience leveraging research tools like UserTesting, dscout, etc. and adaptability to learn and More ❯
