3 of 3 Permanent Critical Success Factor Jobs in the UK

Customer Success Manager page is loaded Customer Success Managerlocations: GBR London Virtualtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R3470, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an … Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions. A Day in the Life of the Customer Success Manager - About the role: As a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the … Manage a portfolio of enterprise accounts. Maintain overall responsibility for managing the customer relationship. Be responsible for product adoption, renewals, customer satisfaction, and references on those accounts. Develop success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Conduct regular meetings, including Executive Business More ❯

they do best. More than 120,000 companies in retail, grocery, distribution, supply, and logistics have chosen our client as their retail network. You will join our Customer Success Team in a critical, post sales role. You are responsible for ensuring an outstanding customer experience throughout the entire lifecycle by aligning with and driving their strategic … business goals. You will leverage your product expertise to create repeatable success processes, ensure high customer adoption, and proactively identify opportunities to enhance the relationship and service utilisation. This is a hybrid role in Belfast where you would be 3 days per week in the office. Your tasks will include: Develop a deep understanding of customers' business models … build lasting relationships, and serve as a trusted adviser to ensure successful, long term partnerships. Create tailored account plans outlining critical success factors, performance metrics, targets, and recommendations to address customers' strategic goals and business challenges within the retail and supply chain space. Efficiently and effectively deliver specialised advisory and recovery services (e.g., revenue recovery support More ❯

allocated by the Operations Manager FOH Phone answering IMS and Quality Policy awareness and development Supporting the PM or Operations Manager in calls/ad hoc administration requirements Critical Success Factors: Achieving High levels of customer satisfaction Demonstrations of ownership of problems Delivering projects within agreed timescales Comply with departmental processes and procedures More ❯