1 to 25 of 44 Permanent Customer Analytics Jobs in the UK

Customer Analytics & Insight Lead page is loaded Customer Analytics & Insight Lead Apply locations Edinburgh London time type Full time posted on Posted 5 Days Ago time left to apply End Date: August 6, 2025 (8 days left to apply) job requisition id 140055 End Date Tuesday 05 August 2025 Salary Range £0 - £0 We support flexible … working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Our Customer Analytics & Insight Lead will define how we leverage our existing data landscape and create new data products to make more effective data driven decisions, define our Waterfront data strategy, and drive commercial results. Job Description JOB … TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and motivated More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data … and analytics teams to drive future growth. You'll be joining an industry-leading team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll … stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your … work will directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct deep … dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior data More ❯

Marketing Analyst/Junior Customer Analyst Up to £35,000 Hybrid - London A fantastic opportunity to join a boutique digital agency as a Marketing Analyst , working across a range of exciting clients and projects. THE COMPANY This boutique digital agency delivers a full spectrum of data and analytics services, partnering with clients across various sectors to drive smarter … marketing and business decisions. As a Marketing Analyst , you'll join a growing analytics team, helping clients optimise their customer strategies and marketing performance through data-led insight. This is an ideal next step for someone with ~1 year of marketing/customer analytics experience looking to deepen their skills in a fast-paced, supportive environment. … THE ROLE & RESPONSIBILITIES Delivering insight reports and dashboards to visualise customer and marketing data Conducting detailed customer and campaign performance analysis to uncover actionable insights Supporting client teams by identifying opportunities for improved targeting and engagement Managing and maintaining clean, structured datasets across platforms Assisting with the implementation and optimisation of marketing analytics tools (e.g. GA, CRM More ❯

Customer & CRM Analyst | Hybrid – West Berkshire Reports to: Head of Data & Insights An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands. The Business A leader in … customers – and data sits at the heart of how they do it. The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two … The Situation This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base. You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the commercial team , working across CRM, Finance More ❯

JOB TITLE: Customer Analytics & Insight Lead SALARY: £90,440 - £131,540 (dependent on skills & experience) LOCATION: Edinburgh or London HOURS: Full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites About this opportunity We're seeking a passionate and … motivated insight & analytics, data science or commercial professional who will support the development of meaningful insights using various tools like PowerBI, Excel, Group Data Warehouse, SQL, Python, and PowerPoint. Your knowledge and deep expertise in Group data, will help us deliver insights in a fast-paced and exhilarating Waterfront platform, where you can see how your insights inform customer … Trust Pilot, and building out infrastructure in partnership with the Data Centre of Excellence. Identifying new business and optimisation opportunities by harnessing our data. Support the development of the customer strategy by working in partnership with the Customer Value Management team. Supporting specific time-bound projects, working with other areas of the Waterfront platform to deliver platform-wide More ❯

Senior Analytics Manager £75,000-£85,000 Fully Remote In The UK THE COMPANY Are you a data-driven leader with deep roots in financial services? Do you thrive at the intersection of credit risk, marketing, and customer analytics? This fast-paced, high-growth lender is seeking a Senior Analytics Manager to lead a high-impact … team and shape the analytics roadmap across the customer lifecycle. This is a standout opportunity to join a growing lender backed by private equity, where data is central to every decision THE ROLE Reporting directly to the Head of Data, you’ll oversee analytics across three business-critical areas: Marketing, Customer & Risk Analytics. You’ll lead … a small but growing team of analysts and work closely with data scientists building predictive models YOUR SKILLS AND EXPERIENCE Management experience in the customer/marketing analytics space Prior & recent experience working in the Financial Services space THE BENEFITS £75,000-£85,000 HOW TO APPLY Please register your interest by sending your CV to Adam Osborne More ❯

catapulting brand recognition across both local and international markets. The momentum is real, and it's only just beginning. At the heart of it all? A fierce commitment to customer wellbeing. They're leading the way in creating a safe, enjoyable, and responsible betting environment-because entertainment should never come at the cost of care. No suits. No corporate … a data-driven analyst who's passionate about enhancing user experiences, driven by insight, and thrives on turning data into action. If you love finding the sweet spot where customer delight meets business growth-this role is for you. What you'll be doing: Be a Strategic Collaborator - Work hand-in-hand with product teams, both in-house and … external, to uncover and prioritise impactful opportunities to elevate the customer experience. Test, Learn, Win - Champion A/B testing with precision, zeroing in on metrics that deliver real value. Measure What Matters - Define key metrics and KPIs that tell the story of our digital journeys-and guide smarter decisions. Make Data Beautiful - Design powerful dashboards that shine a More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

BI Developer London - Hybrid (3 Days Onsite) £55,000 - £70,000 An AI SaaS business is looking to hire a Senior Power BI Developer to join their growing Data & Analytics team. With a strong focus on customer analytics, this 50-person business has built a cutting-edge platform designed to help clients unlock value from their customer … data. The Company This consultancy specialises in solving complex data problems for clients in the private equity space, retail, and healthcare, among others. Their platform centralises, models and operationalises customer data to enable faster insight-driven decision making. What You’ll Be Doing Working at the intersection of data engineering, analytics, and product innovation, the Senior Power BI … Business Intelligence/Data Visualisation Strong command of Power BI, DAX, and SQL - all three are key requirements Previous experience in a client-facing or consulting role Exposure to customer analytics and understanding of commercial data Familiarity with cloud platforms and Python is beneficial More ❯

Lead Data Scientist – Machine Learning – Consultancy Location: Remote options Salary: Up to £100,000 Type: Permanent THE COMPANY This established consultancy works across sectors like retail, sports, media, and customer analytics—delivering end-to-end machine learning and AI solutions. From building recommendation engines to developing predictive analytics at scale, they help top-tier clients unlock value … SKILLS AND EXPERIENCE Strong Data Science experience, ideally in a consultancy or client-facing role Strong Python and ML experience; built and deployed models from scratch Skilled in predictive analytics and commercial applications Excellent communication skills with a strategic mindset Bonus: experience in customer analytics or personalisation BENEFITS Up to £100,000 base salary + bonus Flexible More ❯

Position: Manager of CRM Analytics (Hybrid-Chicago, IL) Location: Chicago, IL Job Id: 1907 # of Openings: 1 Marco's Pizza is a dynamic, fast-growing brand in the QSR space, known for serving high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we're looking for … a Manager of CRM Analytics to help shape the future of how we engage with our customers. This role is ideal for someone who's both strategic and hands-on-comfortable diving into the data, but also excited to build something from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action … collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has a can-do attitude and asks "what else can I do?" Is a good teammate who provides-and More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

Head of Commercial Analytics £135,000 + Bonus + Equity London, Hybrid A leading global marketplace is hiring a Head of Commercial Analytics to steer strategic commercial performance and lead a high-impact analytics function across a highly competitive consumer sector in the UK. The Role You'll oversee a senior team across Pricing, Trading, and Customer Analytics - using data to drive strategy, defend market share, and unlock growth opportunities. This is a commercial, P&L-focused role where analytics is central to decision-making and business performance. Your Impact Own and lead analytics across pricing, promotions, customer behavior, and trading performance Partner closely with Strategy, Commercial, and Marketing to drive revenue … and market share growth Identify and action opportunities across core and emerging customer segments Develop experienced senior managers while remaining close to the most business-critical analytical work What We're Looking For Experience leading large, high-performing analytics teams (including managing other managers) Deep commercial acumen - with a strong grip on pricing, trading, and end-to-end More ❯

high-quality, craveable menu offerings and delivering great guest experiences across more than 1,200+ locations. As we continue to grow, we're looking for a Manager of CRM Analytics to help shape the future of how we engage with our customers. This role is ideal for someone who's both strategic and hands-on-comfortable diving into the … from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … a passion for making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement More ❯

Customer Analyst Liverpool (Hybrid) £35,000-£40,000 THE COMPANY A leading fashion retailer is seeking a Customer Analyst to join their team to help drive omni-channel journey optimisation THE ROLE As the Customer Analyst, you will use your SQL/bigQuery experience to work on a range of projects within the customer analytics … good story-telling experience. You’ll be able to work on projects across segmentation, regression, loyalty and predictive analytics. You will get the chance to work on a new customer reward app, and work closely with data science teams and on projects in the space YOUR SKILLS AND EXPERIENCE SQL/bigQuery experience THE BENEFITS More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on … churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

product development and go-to-market execution. As Director, you will own the commercial roadmap for both the Insight capabilities (current market intelligence, pricing and fundamental data) and Hindsight analytics (historical data, market retrospectives and more). You'll work with cutting-edge technologies including AI and machine learning while leading a high-performing team of product professionals. You … provide customers with intelligence wherever they need it to be effective. Responsibilities Strategic Product Leadership Define and execute comprehensive product strategy for Insight & Hindsight portfolios, balancing organisational needs with customer requirements to drive significant commercial outcomes Set the strategic agenda for multiple product domains and drive programme execution across complex, interconnected systems Propose new business models, pricing strategies and … and Hindsight focused portfolio. Interact extensively with customers to understand their business challenges and use cases in great depth Thoroughly understand competitive products and strategy, and how they influence customer decision-making Predict trends within customer segments and apply deep knowledge of how value is perceived across different market segments Drive customer-centric product development through hypothesis More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

DATA SCIENTIST LONDON (HYBRID - 3 Days Per Week) UP to £60,000 COMPANY: This company is a global leader in Customer Data Science, who work across customer analytics and loyalty working as a consultancy services giving you’re the opportunity to work with market leading business & retailers! They are looking for a Data Scientist to join their … Data Science team! RESPONSIBILITIES: Work on designing and building advanced ML models - including propensity and clustering Apply machine learning, statistical, and econometric methods to a range of other customer data science problems Working closely within a team to understand, troubleshoot, and maintain machine learning models Maintain and enhance existing ML models, ensuring all models are deployed in production are … STEPS: Register your interest by sending your CV to Joseph Gregory via the Apply link on this page. KEYWORDS: Data Science, Machine Learning, Retailers, Pricing, Price optimisation, Demand Forecasting, Customer, cluster, propensity More ❯

Data Scientist - Marketing/Customer Analytics Reading – Hybrid (3x per week in office) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands across entertainment, tech, sports, and consumer goods … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯

Data Scientist - Marketing/Customer Analytics London/Reading– Hybrid (2 days in London, 1 day in Reading) (Flexi Hours) Up to £60,000 + Benefits About the Role A leading research and insights company is looking for a Data Scientist to join their growing team. With a strong focus on data-driven decision-making, they help brands … proven track record of delivering impactful projects. Strong statistical and machine learning expertise, with the ability to apply and evaluate various algorithms. Proficiency in Python (Pandas), SQL, and data analytics tools. Experience deploying and evaluating ML models in production environments. Ability to interpret complex datasets, drawing meaningful insights to drive business decisions. Strong communication skills, with experience in managing … as Mathematics, Statistics, Economics, Psychology, Sociology, Physics, Engineering, or Computer Science (Master’s or PhD is a plus). Interest or experience in TV viewing data, media, or marketing analytics is beneficial but not essential. If this role looks of interest, please reach out to Joseph Gregory. More ❯