1 to 25 of 1,392 Permanent Customer Engagement Jobs in the UK

scale, not just innovation - you'll have the platform (and sponsorship) to make it real. As part of the AI for Commercial Digital Customer Engagement Team within AstraZeneca’s Enterprise AI organization, the Global Marketing Customer Engagement Director will play a key role in advancing AstraZeneca … sCustomer 2030ambition to deliverindustry-leading, AI-enabled customer engagement. The role will help shape and scale future-fit engagement capabilities across the assigned therapy area, connectingCRM-enabled orchestration, omnichannel activation, AI-driven insights, and personalized contentto create more valuable, coordinated, and measurable customer interactions. This role will ...

Sydney or Melbourne | HybridAbout UsThe Customer Engagement team operates globally to ensure our customers have the trust and confidence to use our products. The customer is at the heart of everything we do. We lead with transparency in how we communicate and in the security, marketing … critical part of our customers' onboarding journey, and we help them move forward with confidence.We are seeking an experienced Principal Information Security Customer Engagement Engineer to represent our team across Australia, New Zealand and Hong Kong.Based in Sydney or Melbourne, this is a unique opportunity to become ...

Senior Customer Success Manager (EMEA) - London, United KingdomLocation: Paddington: 3 Days onsite, 2 days remote. About Nasuni:Nasuni delivers a unified data platform for enterprises facing an explosion of unstructured data, combining storage and data services into a single hybrid cloud solution. Nasuni’s approach enables business resiliency … foundation for how modern businesses store, use, and unlock the value of their data in the age of AI. Summary of Role:The Senior Customer Success Manager (EMEA) is responsible for driving long-term customer value, adoption, retention, and strategic alignment across a portfolio of Strategic accounts.As ...

RoleWe're looking for an experienced and customer-focused Operational Intelligence Engagement Manager to lead all customer-facing engagement across a portfolio of Operational Intelligence programmes.This is a high-profile leadership role where you'll act as the critical link between programme delivery teams and customers … ensuring new operational intelligence capabilities are not only delivered successfully, but understood, embraced and embedded into day-to-day operations.Leading a team of customer engagement professionals, you'll be responsible for developing and delivering customer strategies across multiple programmes and workstreams, building trusted stakeholder relationships and ensuring ...

DescriptionInfopro Digital, the B2B group specialising in information and technology, is currently looking for a Customer Growth & Intelligence Manager on a permanent basis to strengthen the team within Red-on-line, part of Infopro Digital's Risk & Compliance division.Red-on-line helps organisations manage operational risk and maintain regulatory … strengthen business performance.As Red-on-line continues to grow internationally and evolve its product offering, we are strengthening our ability to better understand customer behaviours, optimise customer journeys and unlock growth opportunities through customer intelligence and data-driven decision making.This is not a traditional marketing role. ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.About the roleWe’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

Product & Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement … that improve customer outcomes, satisfaction, and engagement. Working closely with stakeholders across the business, this role will use analytical expertise to inform strategic initiatives, support data-driven decision-making, and contribute to digital transformation programmes that improve operational efficiency and deliver cost savings. The role will also support customer ...

Commercial owns the UK commercial effectiveness and excellence agenda, translating UK business strategy into field-force strategies, performance frameworks, incentive plans, customer engagement models and technology-enabled ways of working. The role provides strategic leadership across sales force effectiveness, incentive compensation, CRM (including Veeva), commercial tools, performance management … data-driven decision-making for the UK customer-facing organisation including commercial, Medical and HVA.Key Responsibilities:Sales Force Effectiveness & Commercial Strategy (UK)Lead the UK Sales Force Effectiveness (SFE) strategy, ensuring the commercial organisation is structured and deployed to maximise impact with UK customers and healthcare stakeholders.Partner with ...

building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate … countries – moving AI from possibility to production in real-world enterprise environments every day.Genesys is seeking a strategic and execution-oriented Director of Outbound Engagement to lead the evolution of our outbound engagement capabilities across voice and digital channels. This leader will drive the transformation of traditional outbound ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem. This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth . You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across … entire customer journey while ensuring the customer remains at the center of every interaction. Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value. Duties/Responsibilities CRM Analytics Strategy Define ...

Engagement Manager role is a critical role within the TEKsystems Global Services (TGS) Practice Delivery organization and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution … customer engagements. The delivery function varies in responsibility from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, issue resolution and supporting ...

drive the analytics, measurement, and insights agenda across our global CRM ecosystem.This is a highly strategic role at the intersection of data, customer engagement, marketing effectiveness, and business growth. You'll transform customer signals into actionable insights, helping the organisation make smarter decisions across the entire customer journey while ensuring the customer remains at the center of every interaction.Working closely with Marketing, Sales, CRM, and Business leaders, you will build a data-driven culture that optimizes engagement, conversion, personalisation, and customer lifetime value.Duties/Responsibilities:CRM Analytics StrategyDefine and evolve signal-based ...

Engagement Manager role is a services function role within the TEKsystems Global Services (TGS) Practice Delivery team and is responsible for managing one or more projects/engagements at a time. A successful Engagement Manager possesses skillsets for managing teams, client facing, stakeholder management, delivery processes, issue resolution … customer engagements. The delivery function responsibilities vary from account to account, but a successful Engagement Manager is responsible for common activities such as on/off boarding of team members, people management, customer management & reporting, finance management, support project team member activities, risk & issue resolution and supporting ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

Product & Customer Experience Officer Location: Moorgate, London Salary: £35,000 - £40,000 per annum Employment Type: Permanent Working Pattern: Office-based, 5 days per week About the Role We are looking for a Product & Customer Experience Officer to join our Products & Analytics team in London. This … exciting opportunity for an analytical and customer-focused professional to play a key role in using customer insights, data and market intelligence to improve products, services and the overall customer experience. You will analyse customer feedback, behaviours, satisfaction measures and business data to identify trends, pain ...

your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.SHAPE THE FUTURE OF AI-DRIVEN CUSTOMER ENGAGEMENT AS A BRAZE ACCOUNT EXECUTIVE At Braze, our Sales team is at the forefront of connecting the world’s leading brands with … technology they need to rewrite the rules of customer engagement with AI. If you’re passionate about building strong customer relationships, understanding business needs, and delivering tailored solutions, Braze offers an exciting environment where your expertise can make a real impact.WHY JOIN BRAZE AS AN ACCOUNT EXECUTIVE ...

Lead to join a dedicated European business unit supporting an innovative Immunology & Inflammation portfolio.This is a unique opportunity to shape commercial strategy through analytics, customer insights and sales force effectiveness. Working at the centre of a multi-country commercial organisation, you will partner with senior leaders across Commercial Operations … Marketing, Medical Affairs and client stakeholders to optimise customer engagement, improve field force performance and drive business growth.As Commercial Excellence Lead, you will own the commercial performance framework, leveraging CRM analytics, customer segmentation, targeting strategies and incentive programmes to support data-driven decision making across multiple European ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

confidently deliver. Working across the sales lifecycle, the Pre Sales Technical Consultant partners with Sales, Bid, Delivery, Architecture, Engineering and specialist SMEs to understand customer needs, shape credible propositions, lead solution input into bids and support customer engagement through workshops, demonstrations, presentations and proofs of concept. This … client-facing role for someone who can operate confidently with senior customer stakeholders while knowing when to bring in deeper expertise. The successful candidate will be able to ask the right questions, draw on the right people, challenge assumptions and turn complex ideas into clear, commercially viable and compelling ...

veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey. The Role: The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. … portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight. Key Responsibilities: Customer Engagement Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio. Deliver executive level QBRs, value reviews, and roadmap conversations ...

experts are focused on creating meaningful impact and making a real difference for our customers.Impact: A strong connection to our mission through product, customer and impact is essential. We protect people and the planet by helping businesses mitigate risks and create safer, healthier workplaces.Innovation: Trusted by over … dedicated to driving positive change. Read on to learn more about the opportunity and how you can have a positive impact!About the RoleThe Customer Support organisation is undergoing significant transformation as we modernise how customers engage with EcoOnline. Today, the team supports customers across multiple products, channels ...

Transformation Specialist - Product & ExperienceLocation: London (Hybrid) | Practice Area: Product & Experience | Type: Permanent Help leading financial institutions reimagine customer experiences through strategy, innovation, AI and transformation. The Role As a CX Transformation Specialist within Capco’s Product & Experience practice, you will help clients transform how they acquire, engage, serve … retain customers across the end-to-end customer lifecycle. Working alongside senior client stakeholders and multidisciplinary Capco teams, you’ll design customer-centric strategies, operating models and experiences that deliver measurable business and customer outcomes. From defining customer strategies and go-to-market approaches ...

Description Customer Service Contractor (Subscriptions & App Experience) Remote/Hybrid (UK) Contract: 9 Months ⏱ Start Date: September 2026 (ASAP) Contract Type: Contractor or Fixed-Term Contract £37,000 annual salary About the Role We're looking for an experienced and proactive Customer Service Contractor to help shape … scale the customer experience across a growing subscription-based digital product portfolio, including a mobile app and premium audio subscription offering. This is not a traditional customer service role. You'll be the primary owner of customer operations, responsible for building processes, improving customer journeys, managing ...