1 to 25 of 204 Permanent Customer Engagement Jobs in the UK

Senior Strategist CX/Strategy Director Customer engagement - £65 to £80k annual bonus London office 3 days A lovely team with strong and inspiring leadership plus a fabulous range of high profile accounts. They are looking for a Senior CRM Strategist or Strategy Director to with experience in … Customer Engagement/CX to join the team. An opportunity to work on some amazing blue chip clients on varied and sometimes complex customer engagement strategies and projects. This role is not just about planning BAU email campaigns but more about maximising the whole customer lifecycle journey for your accounts. If you have strong experience in customer lifecycle strategy development and CRM campaign and content strategy this role could be great for you. You should have an interest in data and martech too. The role typically required 3 days in the London office more »

Senior Customer Engagement Technical Consultant One of the UK s leading Microsoft Solutions Partners, accredited to the highest level and recognised as one of the UK's Best Workplace by Great Place to Work We usually respond within three days Background One of the UK s leading Microsoft … of Senior Technical Consultant/Developer is a key role in the delivery of a solution to the customer. Working as part of the Customer Engagement team, you will: Ensure that all technical work is produced in line with best practice and to a high standard Can understand … a customer's technical requirements and formulate and present ideas of how those requirements can be met Contribute to pre-sales activities and estimation processes Define work of others and monitor its quality Help advance the team by coaching other team members Collaborate on internal initiatives and be able more »

Customer Engagement Manager We're seeking a Customer Engagement Manager with housing sector experience and ActiveH software proficiency. This role involves managing customer relationships, identifying new business opportunities, and ensuring customer satisfaction. Responsibilities: Manage designated customer accounts, scheduling regular meetings and gathering feedback. … visits. Attendance at team meetings and industry events as required. Benefits: Remote/Flexible working Career and Development opportunities Interested? Please Click Apply Now! Customer Engagement Manager more »

About Customer Lifecycle Management (CLCM) Team Our Customer Lifecycle Management team focusses on managing and predicting customer needs through the different vintages, pathways and points in time, both in their customer life with Barclays, as well as their life stages and differentiated financial need. They will … define the opportunities where we have the right to win throughout the customer lifecycle that includes acquisition, activation, deepening customer relationship, retention and win-back. The team are responsible for providing the correct level of check and challenge and ensuring all reasonable measures are taken so that Barclays … BUK) remains consistently excellent at scale. What will you be doing This is a leadership position, which reports directly into the MD Head of Customer Lifecycle Management (CLCM). The Customer Contact Optimisation Director will use customer diagnostics (emotional and functional needs) & behaviour analysis combined with model more »

platform provides innovative solutions to streamline operations, enhance property management, and facilitate data-driven decision-making. They are seeking a dynamic and experienced Lead Customer Success Manager to join the business. Job Overview: As the Lead of Customer Success, you will be responsible for developing and leading the … client engagement strategy. You will ensure that the clients achieve their desired outcomes through the use of the company's technology, driving adoption, satisfaction, and retention. This role requires a strategic thinker with a passion for customer advocacy and a track record of building successful customer success … teams and processes. Key Responsibilities: Strategy Development: Develop and implement a comprehensive customer success strategy aligned with company goals and customer needs. Team Leadership: In the future, recruit, mentor, and lead a high-performing customer success team, fostering a culture of excellence and customer-centricity. Customer more »

Are you passionate about customer success and software solutions? A leading global company is seeking a dynamic and proactive Service Delivery Manager II to join our Pro Advisor team. In this role, you'll partner with Account Managers to activate customer subscriptions, accelerate adoption of our products, and … ensure a seamless customer journey from onboarding to professional services hand off. If you're ready to make a significant impact on customer activation and retention, this role is for you. Key Responsibilities Product Knowledge: Develop a deep understanding of the company's products and solutions. Customer Activation: Collaborate with Account Managers to activate customer subscriptions and increase product adoption. Customer Journey Management: Guide customers from the start of their journey through to hand off to Professional Services. Project Participation: Engage in cross-departmental projects to enhance our customer activation and retention strategies. more »

is an essential part of our culture, and all our employees are home workers, although you will be expected to come into our or customer s offices regularly. We operate a comprehensive career development programme that includes mentoring and training plans to ensure that you will continue to grow … Key Accountabilities Maintains a thorough knowledge of the organisation and adheres to all organisational standards Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions Provide hands on functional and technical knowledge as well as manage client relationships within the context of the role … modifications and resolve any issues that arise Execute assigned tasks within a structured project environment and lead consultants in various project work streams Analyse customer needs and participate in the design and architecture of business process solutions Responsible for completeness and quality of functional design Translate business requirements into more »

Customer Success Associate Customer Success Customer Experience Customer Service Education SaaS Software Development Relationships Sales Business Development A pending B Corp with a powerful mission are on the lookout for their next Customer Success Associate If you like the sound of making a genuine difference … in the world of education, keep on reading They are on the lookout for a Customer Success Associate to Foster long-term partnerships with key customers. Identify and engage with prospective clients. Mentor and guide team members, ensuring effective information sharing and cross collaboration across various internal teams. Drive … the growth of the business forward through increasing brand visibility and overall customer engagement. Details: Up to £32K per annum Warwick office Hybrid working Company bonus Medical dental If you are passionate about delivering exceptional customer service and you have proven experience in a customer success role more »

the perfect opportunity for you.The role will be delivered remotely from your home and, while there may be some visits to an office or customer premises. As nearly all your daily interactions will be on Zoom, you will need a good internet connection. You have the opportunity to manage … large-scale database consolidation and applications with a database component. By engaging with customers to understand their current database estate, you will help the customer build a business case and plan their migration to OCI.Your ability to architect solutions that address a broad range of cloud capabilities and non … and architecture. Complex solutions also require collaboration across multiple Oracle product teams, and you will bring leadership and a keen focus on a positive customer outcome in finding the right solution for the customer in collaboration with a wide array of product teams.Driving customer success, through high more »

The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the Customer Engagement Platform (CEP) as our client integrates a new … areas with CRM is essential. Previous experience designing solutions for large corporations that utilise CRM platforms is essential. Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and Customer Engagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »

The chosen Technical Architect will join the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and the Customer Engagement Platform (CEP) as our client integrates a new … large corporations that utilise CRM platforms is essential. Expert knowledge is AWS Lambada and Python is a must Recent experience in architecting solutions across Customer Identity Access Management (CIAM), Customer Data Platform (CDP), and Customer Engagement Platform (CEP) is essential. TOGAF or similar architecture framework experience more »

Employer Engagement and Employability Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Nescot we are recruiting for an employer engagement and employability lead … to join our customer engagement team. What we are looking for: Experience in engaging with employers, young people and adults Passion for employer engagement along with outstanding rapport-building, communication skills and business development A commitment to the provision of inspirational customer engagement Applicant will … with employers and support on opportunities to develop talent pipelines thoroughapprenticeships, work placements, supported internships and adult skills provision. Deliver an inspirational and seamless customer experience for all customer groups Supporting apprentices and full-time learners to find employment and placements Souring new apprenticeships opportunities from employers and more »

more. Reporting directly to the Vice President of Global Field Engineering, the Director of Field Engineering - EMEA will define, implement and execute strategies for customer engagement and technical implementation, ensuring customers derive maximum value from our AI developer platform. This role blends deep technical knowledge of AI/… ML workflows and best practices with strong customer-facing skills to support all customer-facing technical functions. Responsibilities: Master the implementation of efficient, robust, and reproducible machine learning pipelines for engineering teams, leveraging Weights & Biases tools, to ensure smooth customer onboarding and adoption processes. Serve as a … post-sales adoption phase. Conduct product training sessions and workshops that demonstrate best practices and the diverse solutions W&B offers, aimed at facilitating customer success and adoption post-sales. Serve as a pivotal link between customers and internal teams by continuously providing customer feedback and advocating for more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

Title: Cloud Architect Salary: £50k-£80k Location: (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand and … evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish the … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

Title: Cloud Architect Salary: £50k-£80k Location: Chesterfield (remote) Key Objective: Manage and expand the companies Cloud services within our existing and target customer base. Collaborate with our Sales team to convert identified opportunities into impactful, outcome-driven solutions that benefit our customers. Employ a consultative approach to understand … and evaluate customer needs, and work with our broader team and partner community to deliver repeatable business solutions, thereby enhancing the profitability of our Cloud business. Key Responsibilities: Opportunity Conversion: Collaborate with Sales Teams, Pre-Sales, and External Partners to convert Cloud-driven opportunities into sales. Trusted Partnership: Establish … Solutions. Develop and ensure successful delivery of projects by the engineering team. Service Design and Implementation: Design and implement new managed services aligned with customer needs in collaboration with the service delivery manager. Opportunity Management: Oversee opportunities from inception through to support provision, ensuring accurate and achievable expectations with more »

grown diamond memorial jewelry company and, above all, a people business present in various markets worldwide. Our team is seeking a part-time BD & Customer Service Representative based in London. To ensure success as a customer service specialist, you must have expertise that results in excellent customer relationship management and a positive brand image. You will also support and work closely with our Global Head of Customer Service in Switzerland./p p br br Considering making an application for this job Check all the details in this job description, and then click on Apply. … p p strong ROLE AND RESPONSIBILITIES/strong/p p br/p ul li Engage with customers by providing warm and sincere customer service./li li Customer inquiries are managed from order placement until delivery./li li Responding to customers' queries promptly and effectively more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

delivering change in a highly integrated complex technical environment you'll be responsible for the design, development, implementation, and service support of our Dynamics Customer Engagement platform (Customer Service and Model Driven Apps) and associated services for our core Housing Association business. In addition to the underlying … plans, to adequately support the needs of Clarion's Customers and Stakeholders is vital! Responsible for all aspects of the lifecycle of the Dynamics Customer Engagement platform, including design, development, planning, implementation, configuration, and ongoing support, along with owning and managing resource allocation of the team across all more »

Dynamics 365/D365CE Customer Engagement Consultant (Multiple positions up to 10) - Up to £75k + PMI, life insurance, 25 days holiday and more Are you a Dynamics 365 CRM/CE Consultant looking for you next career move? Maybe, you are working for a Microsoft Dynamics/… UK & Ireland) Key Skills Required A client centric attitude and excellent interpersonal skills 3+ years' experience in the design and implementation of Dynamics 365 Customer Engagement/D365CE D365 CE - Customer Service, Sales or Marketing as core skillsets Strong requirements gathering skills with demonstrable experience Excellent presentation more »

loan car scheme, life insurance, 27 days holiday plus much more! Closing date: 25th June 2024 About the Role: At VWFS UK Ltd, exceptional customer communication journeys are important and we are seeking a two CRM Manager's to join our Marketing & Customer Experience team. Reporting to the … General Manager of Customer Communications , you will be responsible for ensuring that all customer-facing communications conform to regulatory requirements, enhance customer engagement, and ultimately drive customer loyalty. Who We're Looking For: You will have proven experience of creating engaging and effective customer communications and be passionate about delivering an excellent customer experience. This isn't just a job; it is a chance to add value, develop your skills and enjoy being part of a fast-paced collaborative team. Your Impactful Contributions: Develop and implement customer touchpoints throughout the customer more »

specialist to design and implement complex UC and UCaaS solutions for Elite Groups customers. In this role, you will provide a high level of customer engagement, and be responsible for designing and implementing complex endpoint solutions, taking the proactive lead in driving Cloud adoption and recurring revenue sales … across the Elites customer base. Some of the responsibilities of a Senior Solutions Architect at Elite include: Provide strategic customer engagement for the design and installation of new UC and UCaaS opportunities. Carry out remote & onsite customer meetings and workshops with a high standard of professionalism. … Engage with internal account managers to identify Cloud endpoint opportunities within the Elite customer base. Liaise with the wider business to provide expert consultancy and guidance on all UC and UCaaS services. Oversee the implementation of UC and UCaaS solutions, ensuring best practice is communicated and followed by the more »

their IT strategy and requirements and how we may be able to support them to achieve their goals through technology whilst growing our SME customer base. This role will be specifically targeted on new business growth and retention of existing revenue. This is a great opportunity for someone who … to super charge your Account Manager career in Technology, this could be for you. As an Account Executive, you will be responsible for: Proactive customer engagement - minimum of 1 call/interaction per month and account review is completed Meet and exceed all sales targets and KPIs set … by line manager for new business and retention Building of account development plans to understand the white space analysis in our customer base and where potential upsell opportunities are Identify any retention risk and update save strategy plan Uncover opportunities and create win strategies within the allocated base of more »

of the UK (specific location to be provided upon application)Are you a passionate and experienced Solution Architect with expertise in Microsoft Dynamics 365 Customer Engagement (D365CE)? Do you thrive in a collaborative environment where innovation is encouraged, and your ideas can shape the future of digital transformation … junior team members, sharing best practices and promoting continuous learning.Requirements:Extensive experience as a Solution Architect, with a strong focus on Microsoft Dynamics 365 Customer Engagement (D365CE).In-depth knowledge of D365CE modules, including Sales, Customer Service, Marketing, and Field Service.Proven track record of successfully designing and more »