1 to 25 of 2,247 Permanent Customer Experience Jobs in the UK

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to … take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. … You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid … between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and … external stakeholders. Strategic Leadership & Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. More ❯

Director of Customer Experience Overview We are seeking a strategic, customer-obsessed Director of Customer Experience to lead and elevate every aspect of our customers' journey-from purchase and onboarding, through implementation, to ongoing product use, adoption, and advocacy. This leader will be responsible for shaping a seamless, high-quality experience across all touchpoints … ensuring our customers achieve maximum value from our solutions. Key Responsibilities Customer Journey Ownership: Own and optimize the end-to-end customer experience, including purchasing, onboarding, implementation, product usage, and adoption. Map and continually refine the customer journey to identify and eliminate friction points. Customer-Centric Culture: Champion a customer-first mindset across the … organization. Foster a culture where every team member understands and prioritizes customer needs and satisfaction. Strategy & Execution: Develop and implement customer experience strategies that drive satisfaction, retention, and loyalty. Works alongside Competitive Intelligence teams to benchmark our strategy and execution relative to competition. Set clear goals and KPIs, and measure the effectiveness of initiatives. Cross-Functional Leadership More ❯

Customer Experience Customer Success Specialist (Transport & Automation) Location: Feltham, United Kingdom Alternate Location Anywhere in EMEA Area of Interest Customer Experience Job Type Professional Service Provider Job Id Meet the Team The Customer Success Specialists (CSSs) are domain guides aligned with specific products or architectures. This role focuses on Automation and Internet Infrastructure across … engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. In this role you will: Leverage domain expertise to proactively identify and mitigate risks and lead customer expectations for successful delivery … and Licensing consumption/renewal Provide lifecycle feedback to CX Product Management and CX Success Programs Teams Advocate for Cisco's end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Minimum Qualifications Technical experience of 5+ years of relevant technical experience as Technical or Architecture lead in a customer facing consulting More ❯

Technologies: user interfaces User experience customer experience CX UX UI Adobe Zeplin InVision Sketch Are you a seasoned UX/UI Designer who has a passion for Brands? Is your craft your art? Do you have a proven solid record of User-Interface, User Experience/Customer Experience? Do you thrive and enjoy working … UX) with a can-do approach, to be involved in an exciting project where you will re-design a global website for a large multinational Beverage client. The successful CX/UX - UI designer will be joining a team of creatives, strategists, PMs/Client Engagement managers, and be an active part of the complete re-imagination of the Customer and User Experience (CX/UX - UI) and re-launch of a big brand identity. We need people that love their craft and work well as part of a team! SKILLS: Excellent experience designing User Interfaces and branding Strong Corporate experience with Customer Experience/User Experience design, including branding and layout (CX More ❯

execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to … playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular customer experience impact reports to the SLT and Board Lead a small cross-functional “customer squad” to execute … CX initiatives Analyse customer feedback and NPS data to produce actionable insights Use insights to inform strategy and improve overall customer satisfaction Oversee efficient handling of customer complaints within defined frameworks Manage escalations, ensuring timely resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to More ❯

Senior Customer Experience Engineer (SRE) Description For Senior Customer Experience Engineer (SRE) Microsoft's Azure Customer Experience (CXP) team is seeking a Senior Customer Experience Engineer (SRE) to drive reliability engineering excellence for their cloud platform. This role combines traditional SRE responsibilities with a strong focus on customer experience and … be empowered to shape the future of Microsoft's cloud services. The team operates with a "no dead-ends", "whatever it takes", and "biased for action" philosophy, focusing on customer success through the Microsoft Cloud. As an SRE, you'll be responsible for maintaining and improving service reliability, availability, and performance. Key responsibilities include building automation solutions, collaborating with … scale distributed systems and the ability to handle complex technical challenges. The position offers the flexibility of up to 100% remote work, though it requires 25-50% travel for customer site visits in the South West UK. You'll be working with cutting-edge technology alongside world-class engineers, with access to Microsoft's comprehensive benefits package including industry More ❯

Hybrid Clear diversity policy Paid training opportunities On the hunt for Customer Success Executive roles or Customer Experience Executive roles in London? Want to work for a thriving Tech start-up? Apply to this Customer Success Executive job in London today! Company profile - Cyber Security As a Customer Success Executive will be working for a … cyber assets to the highest level. They are looking for meticulous, driven individuals to not only add value to their internal team but to the wider public. Job description – Customer Experience Executive (Tech/SaaS) As a Customer Success Executive, you will be a crucial part of our customer-focused team, responsible for ensuring the success … and satisfaction of our clients.Your role will be pivotal in onboarding, training, and supporting our customers, ensuring they gain maximum value from the cybersecurity platform. Key responsibilities – Customer Experience Executive (Tech/SaaS) In this Customer Experience Executive role, you will be: Onboarding new customers and ensuring a seamless implementation of the platform. Providing ongoing support More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to … scale faster while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with … multiple teams to consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will … support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment … projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a SaaS based business and a service More ❯

Customer Experience Strategist? London (Hybrid - 2 days onsite)?? Full-time | Up to £65,000 per annumOur client is a leading Technology Consultancy based in London, they are looking to expand their Customer Experience team with an experienced Customer Experience Strategist. You'll help shape and deliver customer-first strategies that drive measurable impact … strategic thinking to power change.About the RoleAs a Customer Experience Strategist, you'll help clients unlock the full potential of their customer data, guiding them through CX strategy development, campaign planning, and transformation roadmaps. You'll work alongside internal experts across analytics, UX, and marketing technology to deliver seamless, insight-driven customer experiences.This role will give … client stakeholders, influencing key decisions and guiding long-term transformation.Collaborate with client services teams to identify opportunities for growth and innovation.Support new business pitches and help evolve the wider CX proposition.What We're Looking ForBackground within similar customer experience/CX strategy rolePrevious Consultancy experience is essentialStrong background in omni-channel customer journey mapping and contact More ❯

support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX) organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at Our Tier 4 Technical Support Engineers act as the bridge between our customer … support, and a work environment built on collaboration. We're looking for a passionate and highly skilled Tier 4 Technical Support Engineer to join our Customer Experience (CX) organization in London. Tier 4 Technical Support Engineer is the highest level of technical support at Our Tier 4 Technical Support Engineers act as the bridge between our customer … collaborate closely with R&D, and lead initiatives that improve product quality, reduce friction, and enable scale. What you'll do: Investigate complex technical issues escalated from our global CX team using tools like Chrome DevTools, API logs, and internal monitoring systems. Become a subject-matter expert (SME) in a product domain (such as Automations, Boards, APIs, Auth, Marketplace), with More ❯

Business Analyst , Customer Experience and Business Trends (CXBT) Capability Team Are you Customer obsessed, eager to create opportunities and influence business decisions to improve the customer experience across our different Amazon businesses? Customer Experience and Business Trends (CXBT) Capability team is looking for an experienced, talented and highly motivated individual to join our … Global Capability team based in Bangalore. As a Business Analyst (BA) , you will contribute to critical global services that measure Amazon's end-to-end Customer Experience. This role will bring innovation, a strategic perspective, a passionate voice, and an ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives. You will … enable business and leadership to make investment and strategy decisions - Develop and automate market-segment reports to enable business team to understand impact of targeted initiatives About the team Customer Experience & Business Trends (CXBT) is an organization made up of a diverse suit of functions dedicated to deeply understand and improving Customer Experience, globally. We are More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members … flexible environment and encourage work-life balance. VertexOne is proudly Certified as a Great Place to Work. Great Place to Work is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. More ❯

Social network you want to login/join with: Customer Experience Strategist London W14 8TS, UK Req 06 June 2025 Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $ and employing approx. 22,000 people worldwide. CACI Ltd is … and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software. CACI's Consumer & Market Intelligence and Experience & Transformation groups provide data, software and consulting services to improve our clients' sales and marketing programmes. We help clients find, retain and grow profitable customers through our understanding of … and retailers plan retail provision in the UK and overseas. C&MI and E&T Groups help clients shape the vision, define the strategy and deliver a truly integrated customer experience. Our services are based on in-depth understanding of individual consumer behaviour and marketing technology which influence the way consumers buy products and services through a combination of More ❯

AI (DCN & Compute), Collaboration, Security, Webex (Collaboration), Wireless, Mobility Job Id New High Touch Operations Analyst - September Start 2025 While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have … the aptitude to learn and deliver results. Who You'll Work With Our Cisco High Touch Operations Manager works with customers as the liaison between the customer and Cisco technical support. Helping to drive product and software reliability, maximum availability and operational efficiency in the process … of supporting our customers Cisco infrastructure, ensuring excellence at every phase of the customer journey. At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model. Cisco Customer Experience (CX) delivers the best customer experience in the industry that More ❯

in Bangalore, India. TRG Screen is a portfolio company of Vista Equity Partners, one of the world's largest and most respected private equity firms. The Role As a Customer Success Manager (CSM), reporting to the Manager of Customer Success, you will work directly with customers to ensure they have realized maximum value from our platform. Working in … Services teams, you will help our customers achieve business goals and program impact while driving retention and growth for TRG Screen. You will also amplify the voice of the customer internally by driving continuous feedback into cross-functional teams on ways we canbetter serve our customers. This role will own a named portfolio of accounts and will be responsible … for delivering an optimal customer experience, fostering positive customer outcomes and supporting ongoing impact. Responsibilities Our Customer Success mission is to ensure our customers achieve an optimal return on their TRG Screen investment. To achieve this, our Customer Success Managers seek a deep understanding of customer goals, identifying innovative solutions which align to desired More ❯

a re-platformed branch network environment currently heavily focused on voice only. The role involves implementing and leveraging new telephony systems, tools, and technologies to enhance operational efficiency, improve customer experience, and deliver on business objectives. The Lead will be accountable for ensuring the successful adoption of new contact strategies across the organisation, ensuring that resources are optimally … aligned to customer demand, and maximising the benefits and capabilities of a new platform. Key Accountabilities 1. Telephony System Re-platforming & Integration Represent the business in the execution of the telephony system re-platform, ensuring a seamless transition and optimal configuration as we migrate from legacy systems to new technologies. Work closely with IT, project management, and supplier to … key stakeholders understand the opportunities, strategic goals, risks, and benefits associated with the new telephony solution. 2. Contact Strategy Development & Execution Develop and implement innovative contact strategies that enhance customer experience and operational efficiency across all customer touchpoints. Use data-driven insights to refine contact strategies, including voice, digital, and self-service channels, to ensure the right More ❯

force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities. JOB PURPOSE As a Quality & Experience Analyst at Burberry, you will support the execution of our customer experience strategy by analysing and reporting on key performance metrics and service quality standards. Your role … will be crucial in identifying insights from customer feedback, ensuring continuous improvements, and helping maintain the high standards of service expected from the Burberry brand. Through collaboration with cross-functional teams, you will assist in driving the effective use of technology and tools to enhance the customer journey, ensuring that every interaction contributes to a seamless, personalised, and … elevated experience. This Quality & Experience Analyst role is offered on a full time, permanent basis and will be based in our Horseferry House, London office for 3/4 days per week. RESPONSIBILITIES Delivery of reporting, insights and dashboards across key metrics, including KPIs, NPS and CSAT. Sharing insights with regional stakeholders and providing training to ensure teams are More ❯

Process Improvement Manager, Delivery Estimate Accuracy, EU ATS Customer Experience Job ID: Amazon Business EU SARL (UK) - H91 Amazon's global middle mile operation is always evolving. As a Process Improvement Manager, you'll streamline and elevate our processes. You'll work with management teams to help us meet a number of operational goals so that we meet … our customer's high bar on customer experience on quality and speed of delivery. This dynamic role offers plenty of opportunities to continue learning every day. Key job responsibilities Analyze and assess the overall performance of the middle mile, including the air network, surface transportation and sortation Drive network improvements for ATS, assessing the impact on the … existing set up and defining the trade-off between customer experience and cost. Be hands-on in driving the delivery of critical business initiatives. Manage all aspects of the project planning, requirements definition, risk management, communication, and implementation plan. Manage communication to senior stakeholders. Interact with Amazon's operational and technical senior management teams to ensure global alignment. More ❯

We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding-seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business-transforming … bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including … Customer Success, Account Management, or related roles, preferably in tech or SaaS. Proven ability to manage and grow customer relationships in a SaaS environment. Experience with CX (Customer Experience) and UX (User Experience) is a plus Problem-solving mindset with proactive solution focus. Strong project management abilities and keen attention to detail. Demonstrated ability More ❯

Senior Project Manager/Delivery Lead (OFS and CX) Job Type Contract/Temporary Location Job Ref BBBH22 Date Added July 29th, 2025 Consultant Lewis Baillie Senior Project Manager/Delivery Lead 12 Month Contract £617/day inside IR35 Lorien's Utilities client are currently recruiting for a Senior Project Manager/Delivery Lead to join on a … contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business units. Key Responsibilities End-to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and … streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery, ensuring alignment to both field operations and customer engagement strategies. Facilitate adoption of OFS and More ❯

for growth opportunities, and acting as a point of escalation for high priority or critical technical support queries. Championing the voice of the customer, you'll liaise with CX teams to influence service design and product strategy. This role would suit someone with 1-2 years of experience working as a Customer Success Manager, who can demonstrate … opportunities. Act as a point of escalation for high priority/critical technical support cases or fixes, coordinating support and engineering internally to ensure a timely resolution. Liaise with CX teams to amplify the voice of our high-value customers, championing customer feedback and data to influence service design and product strategy. Your Profile and Experience Experience … and solutions. Proactive: Takes initiative to anticipate challenges and drive customer outcomes before issues arise. About Us Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for of the world's leading and digital-first brands. Our innovative CX solutions More ❯

time basis for 12 months. This role will be based in our Merton office. Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience. KEY REPSONSIBILITIES Responsible for the development and maintenance of the New Ecommerce Japan website locale Acting as the main point of contact for all B2C Japan locale e … key business metrics, providing insights for future performance and strategies. Conducting site audits and implementing initiatives to improve the online shopping experience, focusing on customer experience (CX) and user experience (UX). Collaborating closely with the Buying and Commercial teams to align on trading strategies and optimize the online product offerings. Managing relationships with internal and … experience in data reporting and analysis using SAP and Excel to inform strategic decisions. Design & Customer Experience: Expertise in UI, UX, and Customer Experience (CX) to enhance user engagement and satisfaction. Japanese (Mandatory)/Chinese (Preferred but not essential)/English (Mandatory) BENEFITS Staff discounts Training Health & Wellbeing support (includes Private Medical Health Insurance, EAP More ❯