1 to 25 of 904 Permanent Customer Experience Jobs in the UK

customer experience this is your opportunity. What will you be doing? Youll be responsible for leading the delivery, and evolution of the CX Measurement and Insight strategy - ensuring the right questions are asked, at the right time, in the right way. Youll manage CX measurement tools and suppliers … conversations that matter and drive the experiences their customers and people want to see. Accountabilities and Deliverables: Responsible for the development and delivery of CX measurement strategies across key lifecycle stages (e.g. discover, buy, join, manage, support, renew). Identify and interpret the Voice of the Customer (VOC), Voice ...

Customer Experience - French speaking Maternity Contract 18 months FTC Full-time hours 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent French speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

Customer Experience - German speaking Permanent Full-time hours - work from home Fridays 30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent German speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

## Job DescriptionAt Zendesk, we’re revolutionising what’s possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We’re leading the charge against outdated contact center solutions … innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you’ll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential ...

journeys where AI and human agents collaborate seamlessly in real time. Google Customer Engagement Suite (CES) Engineering Build and configure solutions using Dialogflow CX, Agent Assist, and Conversation Insights. Integrate CES capabilities with enterprise CRM and contact centre platforms. Support omnichannel customer engagement implementation across voice, chat … solution architecture into implementable technical designs. Support senior architects in defining scalable engineering patterns. Guide engineering teams on best practice implementation approaches. AI Operations & CX Alignment Work directly with operational teams to align AI systems with real contact centre workflows. Validate automation outcomes and customer experience performance during ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

services evolve, customers experience them as joined-up, coherent and confidence-building end-to-end journeys, regardless of channel or partner involvement. The CX Designer will design and shape end-to-end services (front-stage and back-stage) across complex customer journeys, working closely with multidisciplinary teams … direction for CX across multiple journeys, programmes or domains, ensuring alignment to a coherent enterprise-wide experience vision. Build and evolve strategic, evidence-led service visions aligned to Motability Operations' purpose and CX principles Identify and resolve service-level pain points, gaps and inconsistencies across channels, teams and partners ...

Hiring: Senior Product Manager (E-commerce - Customer experience) We’re looking for a Senior Product Manager to own and evolve the end-to-end customer experience across our e-commerce platforms. You’ll play a key role in shaping how customers discover, purchase, and redeem experiences … Into The Blue. This is a high-impact role at the centre of our growth strategy, focused on driving conversion, performance, and seamless customer journeys across multiple products built on a shared technology stack. You’ll take ownership of the full customer experience, from discovery through ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Expect High Performance - we set a high standard and we’re not satisfied with being average This Role We’re looking for a Customer Success Consultant (CSC) to join our UK Customer Success team and take ownership of a portfolio of customers, helping them achieve meaningful business outcomes … through Employment Hero solutions. In this role, you’ll build strong customer relationships, drive product adoption, and deliver proactive engagement that supports customer retention, satisfaction, and growth. You’ll act as a trusted advisor throughout the customer lifecycle, ensuring customers consistently realize value from our platform while ...

Customer Terminal Integration Manager Location: Heathrow Consolidation Centre (HCC) Reports to: Head of Customer Experience About the role We are looking for a proactive and highly visible Customer Terminal Integration Manager to maximise terminal and customer service performance across Heathrow operations. This role is central … ensuring strong collaboration between departments, delivering against customer KPIs and SLAs, and building excellent relationships with retail partners and Heathrow Airport stakeholders. You will provide leadership at terminal level, champion company values, and act as a key point of contact for operational issue resolution, innovation and continuous improvement. ...

Title: Director of Customer Location: Hybrid (based from Manchester or London) Duration: 24 months Remuneration: Competitive day rate (Inside IR35) Veredus are delighted to be partnering with The Data and Communications Company (DCC) to recruit their new Director of Customer. Created to lead the successful delivery of this vital … service integrator, DCC and its service providers deliver a high quality of service to its customers. Providing exceptional vision and leadership, the Director of Customer will be required to set and embed the vision of how DCC works with its customers to fully realise the benefits of both smart ...

offices with onsite café and gym Close to Bournemouth beach Monthly staff awards and social events Retail discounts If youre a strong, commercially minded Customer Service leader who knows how to balance empathy with accountability this is one youll want to read. Aspire Jobs are working exclusively with … fast-growing telecommunications provider looking to hire an experienced Customer Service Manager to lead and develop their expanding support function.This is a pivotal hire: someone who can bring structure, raise standards, and lead from the front in a lively, high-energy environment. This hands-on leadership role ...

About the role At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. In this role, you will be responsible for building a high-performing team, creating the systems and playbooks needed … scale, and ensuring our school, university, charity, and partnership customers achieve outstanding outcomes with Up Learn. You will own the strategy for customer onboarding, engagement, retention, and expansion, using data and insight to prioritise the highest-impact opportunities, improve customer experience, and maximise long-term customer ...

TTEC, the customer experience organization that powers the world's greatest brands, is hiring a VP, Sales Executive, to join the mission of transforming customer experience and bringing humanity to business. This position will be selling our portfolio of services within our “Engage” suite of capabilities … dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion ...

Customer Success Manager (SaaS) Our client is a rapidly scaling SaaS startup experiencing exceptional momentum, having grown 300% year-on-year. As part of their continued expansion, they are seeking a Customer Success Manager to play a key role in delivering value to customers and supporting long-term … Implementation, Client Implementation, Excel, Advanced Excel, Data Analysis, Data Reporting, Data Insights, Customer Analytics, Business Intelligence, Customer Support, Customer Experience, CX, Project Management, Customer Projects, Upselling, Cross-selling, Revenue Growth, Account Expansion, Renewals, Retention, Churn Reduction, B2B SaaS, High Growth Startup, Scale-up, Tech Startup ...

Location: Hemel Hempstead Salary: From £26,000 + OTE Hours: Monday Friday, 9am 5.30pm We are recruiting for a candidate with a customer service or account management background to come on board and join our team in Hemel Hempstead as a Customer Experience Account Manager. You will … team that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa ...

Customer Success at Duffel If you have a passion for managing strategic customer relationships then this may be the role for you. Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth … opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‐on leader who actively supports complex customer engagements when required. You will collaborate with cross‐functional orgs across Duffel including Product, Engineering ...

seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes. The Customer Support Operations Manager plays … support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer-centric, outcome-driven environment. ...

Head of Product/Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. … Product Strategy & Vision Help shape and deliver product/platform vision and strategy for the transactional communications platform Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes Drive a shift from a legacy platform to a new platform. Platform Ownership & Delivery Lead ...

DIGITAL EXPERIENCE PARTNER/DIGITAL MARKETING SPECIALIST Up to £50 ,000 + Excellent Staff Bens including 35 Days Holiday/Strong Company Pension & Life Assurance/Private Healthcare including Dental , Physio, Eye Tests/Buy & Sell Additional Annual Leave Hybrid/2 Days Onsite/3 Days Work … your workload End-to-End. This dynamic role will require you to use your passion for Digital Technology, your Drive to Deliver an Excellent Customer Experience, and your thirst for knowledge to Proactively Seek & Deliver Digital Solutions that Improves Services & Processes. The Ideal Candidate will have Exceptional Attention ...

Client Partner/Account Director Telecom (CX, CCaaS, Digital Transformation) We are hiring a Client Partner/Account Director to lead strategic telecom accounts, driving account growth, customer experience (CX) transformation, and contact centre (CCaaS) solutions within a leading global IT services environment. This is a senior account … term CXO-level relationships. Key Responsibilities: Own and grow strategic telecom accounts (multi-million revenue) Drive account expansion, cross-sell and up-sell across CX, CCaaS, BPO, and digital transformation Lead client relationships with CXO stakeholders, procurement, and operations leaders Support large deals, bids, and contract renewals Deliver thought leadership ...