1 to 25 of 209 Permanent Customer Insight Jobs in the UK

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager London, UK | 🕒 Full-time | Salary - 60,000 - 70,000 plus bonus Be the voice of the customer. Drive customer-led growth. Shape the future of customer experience. We’re looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You … ll champion the voice of the guest across every decision, harness CRM and loyalty data, and turn insight into action that fuels growth. You’ll lead a team of two and own all customer data and insight touchpoints — from qualitative research to advanced analytics — distilling complex data into compelling stories that influence stakeholders across the business. What … You’ll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow integrations Champion experimentation: A/B testing, regression, CLV, churn prediction Lead brand health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design More ❯

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

Senior Customer Insight & Data Manager We're looking for a strategic and hands-on Senior Customer Insight & Data Manager to lead a customer-first transformation. You'll champion the voice of our guest harness CRM and loyalty data, and turn insight into action that fuels growth. You'll lead a team of two and … own all customer data and insight touchpoints - from qualitative research to advanced analytics - distilling complex data into compelling stories that influence stakeholders across the business. What You'll Do Lead and develop the customer insight team to deliver actionable insights Own Bloomreach data analysis to power CRM and loyalty strategies Drive segmentation, event tracking, and workflow … health tracking and competitor analysis Create guest avatars and embed segmentation across the business Design and deliver ad hoc research (quant + qual, digital + face-to-face) Provide insight fuel for annual planning and strategic initiatives Manage agency partners and ensure insights drive commercial impact What You'll Bring SQL is a must - strong ability to query relational More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

Customer Insight and Data Solution Analyst Company Description: Camlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors. At Camlin we believe in high … products and services. In short, we love creating value for our customers by solving difficult problems. As of today, the Camlin operation spans over 20 countries across the globe. Customer Insight and Data Solutions Analyst Reports To Business Solution Owner We are seeking a passionate and analytical Customer Insight and Data Solutions analyst to play a … pivotal role in shaping our customer-centric strategy. In this position, you will be responsible for overseeing the collection, analysis, and translation of customer data into actionable insights that drive improved customer performance and satisfaction. You will be a bridge between customer success and data analytics, collaborating with cross-functional teams to ensure our products and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

Our Head of Customer Experience (CX) will lead in making Redsquid a truly customer-first business - ensuring every client interaction, from onboarding to renewal, is seamless, consistent, and value-driven. You will protect revenue by fixing the root causes of churn, instilling customer-first behaviours across the company, and owning key CX metrics. About the Job Location … HQ Borehamwood) Permanent, Full-time Monday to Friday: 37.5 hours per week This critical role will lead the design and execution of Redsquid's customer-centric strategy to drive customer satisfaction, retention, and revenue growth. The HCX focuses on embedding CX excellence across all touchpoints and ensuring Redsquid delivers world-class experiences to our clients. For us this … means our HCX takes a lead in supporting and developing our CX plans and customer performance metrics and customer first approach & strategy. Duties & Responsibilities Build and own the end-to-end customer journey across all departments Establish and drive NPS/CSA/Churn tracking and act on insights Proactively identify at risk customers and create playbooks More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

is to uncover the story behind the numbers: what our customers need, what drives their behaviour, and how we can better serve them. You’ll blend data analysis with customer research to generate deep, actionable insights that shape product strategy. Working closely with Product, Design, and Customer Success, you’ll ensure every feature we build reflects real user … needs and delivers measurable impact. You’ll use Heap Analytics and other tools to turn product usage data and customer feedback into a clear, evidence-led understanding of the customer journey — from adoption to long-term retention. What You’ll Do Partner with Product Owners to define success metrics grounded in customer outcomes and needs. Combine product … analytics (e.g. Heap) with qualitative research (interviews, surveys, and customer feedback) to uncover what drives user behaviour, satisfaction, and engagement. Define, test, and validate hypotheses derived from product and customer data, turning observations into evidence-based recommendations. Lead customer research sessions, user groups, and feedback forums to bring the customer voice directly into product discussions. Continuously More ❯

Our Role The Analytics Manager will be responsible for ensuring all customer, marketing, and wider business customer-level analytics are scoped well, delivered accurately, on time, and to brief. Reporting into the Head of Insight & Analytics, they will be responsible for managing, motivating, and supporting the customer analytics team (currently 3, will be 4 DRs), and … communicating with the wider business to scope the right approaches to answering business questions, as well as cascading findings and recommendations. What youll be doing Be custodian of the Customer Data Platform (CDP) and manage data integrity of the data models, which are compiled to support Power BI reporting, as well as deep dive queries, conducted by the team. … Scoping effective measurement approaches and metric definitions, as well as helping prioritise ongoing customer data development Doing these through good working relationships with IT and managed service partners, as well as stakeholders across the business, to whom we serve our insight and reporting to. Management and continuous improvement of reporting via Power BI and empowering wider business teams More ❯

who can help take this challenger brand to the next level. As Marketing Director, you’ll set the vision and strategy for marketing across B2C, B2B, and Wholesale, driving customer acquisition, retention, and revenue through data-driven, insight-led campaigns. You’ll position the brand as a powerful challenger in a competitive market—sharpening differentiation, amplifying awareness, and … championing a digital-first, customer-centric approach. You’ll lead a talented marketing team, inspiring creativity, innovation, and measurable impact. From brand storytelling to campaign optimisation, every initiative you deliver will strengthen market presence and commercial performance. Role description: Develop, own and deliver the Group marketing strategy to directly support commercial growth targets across B2C, B2B and Wholesale. Drive … customer acquisition, retention, and revenue generation through targeted, data-driven campaigns. Strengthen brand positioning and awareness in a competitive telecoms marketplace, ensuring clear differentiation and strong value propositions. Align marketing initiatives with sales and product teams to ensure end-to-end optimisation of the customer journey. Use market intelligence, customer insight, and performance data to inform More ❯

OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … OVERVIEW We are super excited to be partnering with one of the largest global lifestyle brands at a pivotal stage in their data journey. As they bring CRM and customer insight capability 'in house' and roll out a new customer data platform, this role will be central to shaping how data science is delivered, working closely with … looking for a passionate and experienced Senior Data Scientist/Manager to lead personalization efforts within their CRM ecosystem. You'll develop predictive models and recommendation systems that enhance customer engagement across global markets. THE ROLE Lead development of machine learning solutions for CRM personalization. Build and optimize recommendation engines using neural networks and deep learnings, incorporating product embeddings More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven are supporting to hire a Research Director to build and lead … class research capability from the ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives in complex, fast-paced, and high … do Define and lead the vision, strategy, and roadmap for a modern, combined Product & Market Research function. Build, mentor, and scale a high-performing team of researchers focused on customer insight and impact. Deliver actionable insights through qualitative and quantitative research that shape product and marketing decisions. Partner with Product, Design, Data, Engineering, and Marketing to embed the More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON – 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback More ❯

Direct-to-Consumer Marketing Business London (Hybrid) | Full-Time | Strategic Leadership Role About Us We’re a dynamic, growth-focused direct-to-consumer marketing business, known for delivering exceptional customer experiences through innovative products and bold brand storytelling. Our teams are agile, collaborative, and obsessed with understanding what makes consumers tick. The Role As Head of Product Strategy, you … product offering. You’ll work cross-functionally with Marketing, Data, Creative, and Tech to identify market opportunities, shape product roadmaps, and ensure our products deliver both commercial impact and customer delight. Are you a visionary product strategist with a passion for consumer-centric innovation? Do you thrive in fast-paced environments where data, creativity, and customer insight … in shaping the future of our DTC product portfolio. Key Responsibilities Develop and own the long-term product strategy aligned with business goals and consumer trends Lead market and customer insight initiatives to inform product development and positioning Collaborate with cross-functional teams to translate strategy into actionable roadmaps Evaluate product performance and iterate based on data, feedback More ❯

SENIOR CUSTOMER ANALYST - LOYALTY UP TO £70,000 + BONUS LONDON - 2 DAYS A WEEK IN OFFICE Please note: you must have full UK right to work and be able to commute to central London twice per week. ABOUT THE BUSINESS This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network … daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences. THE TEAM You'll join the Customer Analytics & Loyalty function - a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you … ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led … insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape … acquisition and retention strategies Using SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce More ❯

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding, optimising, and growing the customer base through data-led … insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects such as segmentation, churn modelling, LTV, and lifecycle optimisation Designing and analysing A/B and multivariate tests to shape … acquisition and retention strategies Using SQL and dashboarding tools such as Tableau or Looker to communicate insight across the business Partnering with marketing and commercial teams to identify and influence customer growth opportunities Translating analytical findings into actionable recommendations that improve customer performance Requirements Strong SQL experience and familiarity with modern data environments Proven experience in ecommerce More ❯

Customer Insights & Systems Analyst Newly created role within a global business 35,000 - 40,000 Leeds/Hybrid - 3 days on site Ability to implement all new dashboards & reporting metrics across customer service, CRM system (hubspot) and order management Client Details Our client are a leading manufacturing business with a global footprint. With offices across Europe, the role … will be based at their European Head office in the Leeds area. This is a newly created role reporting directly to the Head of European Customer Service, and will look to create all new reporting metrics across the European CS Functions Description Capture and record customer data to understand Customer Service performance and outputs across data stream … including CRM (Hubspot) & ERP systems Create and implement customer service dashboards focused on customer service activity, order management (OTIF) and customer satisfaction Create and present reports based on customer activity and customer satisfaction to European Customer Service Managers & Head of European Customer Service Create data-driven recommendations to improve customer satisfaction, efficiency More ❯

Head of Admissions will be responsible for growing the number of students in our school. This will be driven by delivering a distinctive, market leading and 'surprising and delightful' customer experience. They will need to establish and inculcate a sales culture and mindset throughout the school starting with the school leadership and admissions teams. Ensure the whole school understand … target Regularly monitor feedback generated through various mediums (mystery shop, online chat, WhatsApp, Voice of the Parent admissions survey); and take action to improve the admissions service based on customer insight Work closely with the overseas recruitment team and ensure compliance on visas and immigration, regulatory inspections and reporting to the local authority Support school teams to ensure … people on all levels with sensitivity, tact and diplomacy High level of numeracy and the ability to understand, manipulate and interrogate data to understand patterns, trends and gain commercial insight Ability to manage multiple stakeholders and work well within a team First class organisational and administrative skills Ability to remain calm under pressure and work to tight deadlines; systematic More ❯