1 to 25 of 1,045 Permanent Customer Insight Jobs in the UK

solutions empower people and deliver a better people experience so people can spend time on meaningful high-value work they live for. Job Description Customer support is a critical driver of customer trust, retention and growth. At Unit4, we want support to be faster, simpler and more accountable … with clear ownership from first contact through to resolution. As Vice President, Global Customer Support, you will lead our worldwide support organisation and define the strategy, operating model and capabilities that enable customers to achieve successful outcomes quickly and consistently. You will be accountable for ensuring every customer ...

Customer Insight and Analytics Manager leverages customer and marketing insight to optimise campaigns, enhance customer engagement, and shape data-driven strategies across marketing, digital, and customer experience functions. They lead a high-performing team, driving collaboration, innovation, and continuous improvement to support business growth … deliver exceptional customer outcomes. Client Details A leading organisation delivering trusted services to businesses and consumers across the UK. Description As the Customer Insight and Analytics Manager you will have the following responsibilities: Turn complex customer, commercial, and market data into actionable insights that shape strategy ...

time, permanent – hybrid (2 days in the office per week) Please note that this role is intended for candidates with substantial experience operating within Customer Success, Customer Experience, Customer Operations, or customer lifecycle functions. Why QS? At QS, we believe that work should empower you. That … Most Loved Workplaces® in the UK (October 2023), recognising the respect, trust and appreciation that drive our culture every day. As a Head of Customer Analytics, this is what you’ll be doing: You will lead the Customer Analytics Group and be responsible for delivering high-quality customer ...

safely within FCA-regulated environments, powering everything from compliance monitoring to AI-driven adviser guidance.The OpportunityWe're looking for an experienced Head of Customer Success to lead and grow our Customer Success team as we scale. At Aveni, we want customers who don't stay with us because … model that ensures customers consistently realise measurable value from Aveni's AI platform. Working closely with Sales, Product, Implementation and Support, you'll own customer retention, customer health and long-term value creation while acting as the executive voice of the customer across the business — setting ...

treasury and capital market's needs, and adapts as markets evolve. About the Role Working cross-functionally with Product Marketing, Product Management, Sales, and Customer Success, you will own our customer advocacy (references and case studies) strategy, customer communications, and Voice of Customer initiatives. You will … build scalable programs that amplify customer success stories, turn customer insights into engaging content, and create campaigns that drive retention, loyalty, expansion, and customer lifetime value. This role combines strategic thinking with hands‐on execution. We are looking for an experienced customer marketer who can identify ...

successful completion of probation period plus contributory pension scheme with employer matched contributions of 4%–5% Responsible to: Head of Customer Line management: None Location: This position is currently based remotely with the occasional day in the London office and travel to UK based events as required. Overview HACT … seeking a Customer Success Lead to own the experience, retention and growth of our customers across our social value products and services. The role sits at the centre of our Growth and Customer teams, working across our Social Value Insight platform (SaaS), consultancy services and programmes, supporting ...

Digital Customer Success Manager, Global****Do you want to transform customer success through digital innovation?****Are you experienced in shaping scalable customer experiences that drives value?****Location: London or Singapore****About Our Team**The A&G Customer Success Strategy & Operations team is driving the evolution … customer engagement at Elsevier. We partner closely with Customer Success, Operations, Product, and Commercial teams to deliver scalable, data-driven experiences that help customers achieve value throughout their journey. By combining digital innovation, customer insight, and operational excellence, we create impactful programs that improve adoption, customer ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … from over 100 nationalities, all committed to delivering the future of business spending, together. About the role We’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving … 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.About the roleWe’re looking for a Senior Enterprise Customer Success Manager to join our Customer Experience team at Pleo. In this role, you’ll own a portfolio of large, complex, and strategically ...

your career - from flexible working options and time off to competitive pay, benefits and well‐being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join … Consumer Insights & Strategy Partner The team The Insights & Strategy team creates deep organizational understanding of our customers, markets and competitors so we can develop customer‐centric products, services and communications that drive business growth. We bring together different research disciplines and synthesize insights from across data sources, to tell ...

Customer Success Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the front‐of‐the‐line of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team … head office in Bracknell, Berkshire. This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru ...

Responsibilities The Regional Customer Demand Marketing Executive supports the growth of our existing customer base by helping to generate cross-sell and upsell pipeline across the full product portfolio within a defined region: Americas, APAC, China, Europe, or MEA . This is a commercially focused marketing role , providing … hands-on support across campaign execution, customer targeting, content, digital activity, reporting and optimisation. The successful candidate will use customer insight and data to help identify expansion opportunities and deliver campaigns that generate measurable pipeline and revenue. Identify - Customer Insight & Opportunities Conduct whitespace analysis ...

Customer Analytics Manager 12 Month FTC London (Hybrid) | Up to £70,000Looking for a role where you can shape customer strategy and influence senior decision-making? This Customer Analytics Manager position offers the opportunity to own the customer analytics agenda for a well-established retail business … delivering insight that drives customer growth, retention and commercial performance. The Company This organisation is a leading consumer business with a large and highly engaged customer base across both digital and physical channels. Data and analytics sit at the heart of business decision-making, with established teams ...

education experts. The Role We are looking for a commercially minded Content & Email Marketing Manager to create high-quality B2B content and build connected customer journeys that generate demand, support conversion and drive long-term customer and member growth. This is a hands-on role combining B2B content … marketing, lifecycle marketing, CRM automation and email. You will turn customer insight, research, product expertise and internal knowledge into compelling content, while using customer and behavioural data to deliver relevant communications at every stage of the relationship. You will create content that attracts and educates prospective customers ...

Work on customer-focused products, digital experiences and strategic partnerships, helping shape solutions used by millions of people across the UK. Duration – 2 years Salary –£42,000 + fantastic benefits Locations –North West (Manchester & Chester), South West (Bristol & Cardiff), West Yorkshire (Leeds & Halifax) and Edinburgh. Hybrid working: minimum … Qualifications – Chartered Banker qualificationopportunityplus structured training and development. Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people ...

Work on customer-focused products, digital experiences and strategic partnerships, helping shape solutions used by millions of people across the UK. Duration – 2 years Salary –£42,000 + fantastic benefits Locations –North West (Manchester & Chester), South West (Bristol & Cardiff), West Yorkshire (Leeds & Halifax) and Edinburgh. Hybrid working: minimum … Qualifications – Chartered Banker qualificationopportunityplus structured training and development. Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people ...

Description Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people who can turn customer insight … products and experiences. Our Product and Partnerships Graduate Scheme is designed to develop the next generation of product leaders: curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are created, prioritised, launched and continually improved. You’ll work ...

Description Shape products and partnerships used by millions Banking is changing faster than ever. New technologies, changing customer expectations and the rise of AI are transforming how people manage, save, spend, invest and borrow money. To stay ahead, we need talented people who can turn customer insight … products and experiences. Our Product and Partnerships Graduate Scheme is designed to develop the next generation of product leaders: curious thinkers, data explorers and customer-first creators who can turn insight into innovation. You’ll learn how products are created, prioritised, launched and continually improved. You’ll work ...

Defence Housing Services (DHS). This is an exciting opportunity to drive meaningful change, combining continuous improvement, digital innovation and service design to enhance customer experience, operational performance and value for money. Taking ownership of improvement opportunities from initial problem through to implementation and benefits realisation, you will work … closely with operational teams, stakeholders and suppliers to develop practical, data-driven solutions to complex service challenges. Using customer insight and evidence to identify root causes, you will design and deliver improvements that create measurable benefits for Service personnel and their families. A key aspect of the role ...

develop defined areas of the B2B lifecycle strategy across FT Professional and the FT Specialist portfolio, with a primary focus on renewal and customer value growth through cross-sell and upsell. You will own a portfolio of lifecycle programmes spanning renewal support, retention, cross-sell and upsell, delivering measurable … improvements in account growth, renewal rates and customer lifetime value. The role will also flex across earlier lifecycle stages, including trial engagement, onboarding and in-life engagement, where required to support broader commercial priorities. Working closely with the Head of B2B Lifecycle, you will translate the overall lifecycle strategy ...

Customer Success Manager - Lexology PRO Department: Commercial Employment Type: Full Time Location: London Description The Customer Success Manager (CSM) is responsible for managing a portfolio of Lexology PRO and SPG customers, ensuring they realise value from their investment and achieve their business objectives. The role is accountable … driving customer retention, product adoption, engagement, and overall customer satisfaction throughout the customer lifecycle. Working closely with customers, the CSM develops trusted relationships, delivers proactive success planning, identifies risks and opportunities, and helps customers maximise the value of the platform. Success is measured through customer outcomes ...

ambitious organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. As Head … Customer Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership of a customer ...

Role: We're looking for a commercially minded and data-driven CRM Lead to become Agria's subject matter expert for CRM, customer insight and marketing automation. This is an exciting opportunity to take ownership of our CRM strategy and capability, driving the development, optimisation and performance … customer communications programmes. You'll play a key role in ensuring customer data, segmentation, reporting and marketing automation are used effectively to deliver commercial growth, enhance customer value and improve customer outcomes. Combining strategic thinking with hands-on technical delivery, the CRM Lead will play ...

optimisation of our broadcast and automated CRM activity, working closely with the Senior CRM & Omnichannel Clienteling Manager to bring the wider CRM and customer retention strategy to life. You will play a key role in ensuring CRM activity is delivered accurately, efficiently and in line with the wider marketing … commercial calendar. You will also support customer segmentation, lifecycle activity, retention initiatives and CRM reporting, helping the business better understand and engage its customers across digital and retail touchpoints. You will be a key champion of the customer within the business, helping ensure CRM activity is relevant, accurate ...

Customer Manager Based at our Head Office in Whyteleafe, Surrey (CR3 0GG), just outside of Croydon. Hybrid working, 2 days at head office and 3 days working from home, plus flexi core hours. Our benefits are worth getting excited about... 50% staff discount, colleague social events and a paid … your Birthday, to name a few! We're looking for a customer-obsessed CRM & Customer Manager to lead the way we connect with, understand and engage our customers. From shaping our CRM strategy to uncovering insights that drive personalisation, loyalty and retention, you'll play a key role ...