9 of 9 Permanent Customer Service Analyst Jobs in the UK

Customer Service Data Analyst At Bellrock, we harness technology to enhance our customers' experience, providing advanced building systems and peace of mind. We are a technology-led, people-driven company that values our employees and aims to help them succeed. The Property Services Data Analyst plays a critical role in analyzing operational and service delivery … data related to planned and reactive maintenance activities. This position supports strategic decision-making, improves service quality, and ensures contractual compliance by transforming raw data into meaningful insights. How will you be the change? We believe every role is vital in providing peace of mind for our customers and driving our business forward. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms. Develop and maintain dashboards, scorecards, and KPI reports for stakeholders and clients. Monitor service performance against SLAs and KPIs. Identify trends and areas for operational improvement. Support monthly and quarterly reporting processes. Conduct root cause analysis for service issues. Collaborate More ❯

Customer Service Data Analyst At Bellrock, we harness technology to provide our customers with advanced building systems and peace of mind. We are technology-led and people-driven. When you join Bellrock, you'll have everything you need to excel at work, because our people are the heart of our business. We are committed to helping them … change? Every role is vital in delivering peace of mind to our customers. Each contribution drives us forward, enabling us to deliver value and build leading systems. As a Customer Service Data Analyst, you will: Collect, cleanse, and analyze data from CAFM systems and other operational platforms related to maintenance activities. Develop and maintain dashboards, scorecards, and … KPI reports for stakeholders. Monitor service performance against SLAs, KPIs, and compliance targets. Identify trends, inefficiencies, and areas for operational improvement. Support monthly and quarterly reporting processes. Perform root cause analysis for service failures and recurring issues. Collaborate with operational teams to ensure accurate data capture. Assist in audits and data provision for reviews. Develop predictive models to More ❯

TikTok LIVE - Global Customer Service Quality Analyst, German Speaking TikTok LIVE - Global Customer Service Quality Analyst, German Speaking 2 weeks ago Be among the first 25 applicants Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources More ❯

TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking TikTok LIVE - Global Customer Service Quality Analyst, Portuguese Speaking Responsibilities About the Team The livestream industry has seen tremendous growth in recent years and has become the next growth driver for TikTok global business. It also brings great joy to users globally and it creates … product and operations team. Together we can build an innovative, secure, and intuitive live traffic and ecosystem team for our users. TikTok LIVE is seeking a dedicated and proactive Customer Service Analyst to join our Service Excellence team. In this vital role, you will be responsible for assessing and enhancing the quality and effectiveness of customer service interactions. Detailed responsibilities include: 1. Conduct transaction monitoring to analyze customer service content to evaluate the success of interactions. Assess customer service representatives' adherence to protocols, professionalism, accuracy, and problem-solving abilities. 2. Establish and maintain a comprehensive knowledge management system to capture, organize, and disseminate relevant information. Identify gaps in knowledge resources More ❯

Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the team. CS is the heart of Amazon; our vision is to be Earth's most customer-centric company; to build a place where people can come to find and discover anything they might want to buy online. The successful candidate will … the Amazon CS Data Analytics Support Hub (DASH). The team mission is to shape the future of decision making using next generation analytics technologies, insights, and improve the customer experience together with our worldwide (WW) partners under the Quality & Escalations space. As a Business Analyst, you will translate business problems into actionable business insights. You are an … analysis expert who leverages a variety of data platforms and analytical tools to provide a holistic view of the customer experience. You build deep contextual and domain knowledge, ensure data quality and build scalable tools. You effectively communicate findings across a wide range of senior stakeholders. This position can be located in any physical CS site. Key job responsibilities More ❯

Senior Customer Services Analyst (Viator) Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst (Viator) 17 hours ago Be among the first 25 applicants Join to apply for the Senior Customer Services Analyst (Viator) role at Viator Senior Customer Services Analyst I … With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest More ❯

Senior Customer Services Analyst (Viator) Oxford, United Kingdom Senior Customer Services Analyst I Viator About Viator Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believethat making memories is what travel is all about. And with 300,000+ travel experiences toexplore—everything from simple tours to extreme adventures (and all the niche, interesting … easier. With industry-leading flexibility and last-minute availability, it's never too late to make any day extraordinary.Viator. One app, 300,000+ travel experiences you’ll remember. The Customer Insights team uses both quantitative and qualitative data to understand customer pain points along the traveller journey as well as operational efficiencies within our Customer Service department. The Customer Services Analytics Team is seeking a Senior Analyst who has the analytical and leadership skills as well as business experience to support numerous end users from an analytics and measurement perspective, driving out insight to influence valuable change, and is looking to join a fast-growing all-star team dedicated to providing the highest More ❯

IntaPeople: STEM Recruitment IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard an IT Customer Service Analyst to enhance the team’s current processes. Responsibilities: You will be responsible for overseeing customer support tickets, including response time, allocation, and conclusion. You will monitor and ensure that all ticket queues … ensure that tickets are prioritized. You will proactively review and analyze statistics reporting areas of concern. About You: You will ideally have a solid background in an administrative/customer service position. You will have solid problem-solving skills and attention to detail. You will have experience using an IT service management tool or a ticketing system. More ❯

advice on this job and more exclusive features. Direct message the job poster from Hobson Prior Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge! Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping … and track user issues. Identify and report recurring problems. Collaborate with team members to ensure success. Assist with setting up and upgrading computers. Key Skills and Requirements: Experience with customer service and IT support is beneficial. Strong problem-solving and communication skills. Ability to work well in a team. Willingness to learn new technical skills. For more information … function Job function Administrative, Information Technology, and Science Industries Professional Services Referrals increase your chances of interviewing at Hobson Prior by 2x Sign in to set job alerts for “Customer Service Analyst” roles. Brighton, England, United Kingdom 2 days ago Crawley, England, United Kingdom £35,000.00-£40,000.00 16 hours ago Lewes, England, United Kingdom 1 week More ❯