IT Support Analyst Full-Time | Permanent Location: Chelmsford (Onsite) Salary: £30,000 - £40,000 per annum A leading IT services provider is seeking an IT Support Analyst to support their end client in the financial sector . Based in Chelmsford , you will provide expert support across Windows 11 , Microsoft 365 , Active Directory , and a wide range … of hardware and financial applications. The role will also involve delivering remote and nationwide support as needed. Key Responsibilities: Deliver hands-on Windows 11 support to users across the business Troubleshoot and maintain hardware : laptops, desktops, printers, IP telephony, scan stations, and mobile devices Manage Active Directory tasks including user accounts and group policies Support users on … Microsoft Office 365 applications and tools Provide technical support for financial applications used by the client Offer responsive remote and on-site support nationwide Requirements: Minimum of 4-5 years' experience in a technical support role Strong technical background in Windows 11 , Office 365 , and Active Directory Familiarity with financial systems support (desirable) Experience supporting a More ❯
East London, London, United Kingdom Hybrid / WFH Options
Stefanini UK Ltd
predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting … abilities. The shift pattern is a permanent 7am until 3.30pm, or 9-5 - 10-6. Responsibilities: Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in … order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically More ❯
A hybrid role that provides an efficient and cost-effective delivery of first and second-line support for information systems and related technology services within Octavia. To support the smooth operational running of Octavia's DT Infrastructure and Applications. Key Responsibilities Infrastructure Support Provide first and second-line support of issues regarding the DT and communications … with or pass the job to other colleagues inside and beyond DT; or to flag a particular issue to the DT Service Delivery manager, for onward escalation Provide Infrastructure support, including PRTG, Exchange Server, Teams, Azure, M365, IIS, Active Directory, DNS, ADFS, DHCP, SQL Server, Sophos, Rubrix, Forcepoint, Mimecast email filtering & archiving, AVD and Endpoint Manager Mobile Device Management … WAN and collaboration tools Maintain and carry out minor changes to Puzzel, Teams, Intune, Dell & Cisco network switches and Fortigate firewalls Provide client support - end users devices typically windows, mac, IOS and android Carry out routine proactive tasks and monitor systems to reduce system downtime React to system alerts and troubleshoot, act or escalate as appropriate Ensure the robustness More ❯
