About the Role We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations. Key Responsibilities Provide Level 2/… support for Endur applications, ensuring timely incident and problem resolution. Monitor system performance, investigate issues, and coordinate with development teams for fixes. Manage change requests, enhancements, and system upgrades in line with business requirements. Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs. Create and maintain … technical documentation, runbooks, and support procedures. Required Skills & Experience 8-10 years of hands-on experience in Endur application support . Strong knowledge of energy/commodity trading workflows and processes. Excellent problem-solving, debugging, and analytical skills. Experience with incident, problem, and change management (ITIL framework preferred). Ability to work in a More ❯
We’re supporting a Global Energy Trading firm in their search for a skilled Support Engineer to be responsible for maintaining and enhancing their OpenlinkEndur and CTRM platforms. This role is critical to ensuring the smooth operation of their commodity trading systems across multiple time zones and business functions. You’ll work closely with front … middle, and back office teams to resolve issues, optimize system performance, and maintain high levels of availability during live trading. Key Responsibilities Provide first-line and second-line support for commodity trading and live position systems during trading hours. Manage and monitor CTRM and integrated systems for intraday and end-of-day processing. Diagnose and resolve time-sensitive … updates, planned outages, or system changes. Log, prioritize, and manage tickets efficiently to ensure timely resolution. Coordinate with the Service Desk to route requests to the appropriate teams. Support regional users and maintain consistent service quality across global operations. Contribute to process improvement and knowledge-sharing initiatives within the support team. Technical Skills & Experience 10+ years More ❯
We’re supporting a Global Energy Trading firm in their search for a skilled Support Engineer to be responsible for maintaining and enhancing their OpenlinkEndur and CTRM platforms. This role is critical to ensuring the smooth operation of their commodity trading systems across multiple time zones and business functions. You’ll work closely with front … middle, and back office teams to resolve issues, optimize system performance, and maintain high levels of availability during live trading. Key Responsibilities Provide first-line and second-line support for commodity trading and live position systems during trading hours. Manage and monitor CTRM and integrated systems for intraday and end-of-day processing. Diagnose and resolve time-sensitive … updates, planned outages, or system changes. Log, prioritize, and manage tickets efficiently to ensure timely resolution. Coordinate with the Service Desk to route requests to the appropriate teams. Support regional users and maintain consistent service quality across global operations. Contribute to process improvement and knowledge-sharing initiatives within the support team. Technical Skills & Experience 10+ years More ❯
We’re supporting a Global Energy Trading firm in their search for a skilled Support Engineer to be responsible for maintaining and enhancing their OpenlinkEndur and CTRM platforms. This role is critical to ensuring the smooth operation of their commodity trading systems across multiple time zones and business functions. You’ll work closely with front … middle, and back office teams to resolve issues, optimize system performance, and maintain high levels of availability during live trading. Key Responsibilities Provide first-line and second-line support for commodity trading and live position systems during trading hours. Manage and monitor CTRM and integrated systems for intraday and end-of-day processing. Diagnose and resolve time-sensitive … updates, planned outages, or system changes. Log, prioritize, and manage tickets efficiently to ensure timely resolution. Coordinate with the Service Desk to route requests to the appropriate teams. Support regional users and maintain consistent service quality across global operations. Contribute to process improvement and knowledge-sharing initiatives within the support team. Technical Skills & Experience 10+ years More ❯
We’re supporting a Global Energy Trading firm in their search for a skilled Support Engineer to be responsible for maintaining and enhancing their OpenlinkEndur and CTRM platforms. This role is critical to ensuring the smooth operation of their commodity trading systems across multiple time zones and business functions. You’ll work closely with front … middle, and back office teams to resolve issues, optimize system performance, and maintain high levels of availability during live trading. Key Responsibilities Provide first-line and second-line support for commodity trading and live position systems during trading hours. Manage and monitor CTRM and integrated systems for intraday and end-of-day processing. Diagnose and resolve time-sensitive … updates, planned outages, or system changes. Log, prioritize, and manage tickets efficiently to ensure timely resolution. Coordinate with the Service Desk to route requests to the appropriate teams. Support regional users and maintain consistent service quality across global operations. Contribute to process improvement and knowledge-sharing initiatives within the support team. Technical Skills & Experience 10+ years More ❯
london (city of london), south east england, united kingdom
Bonhill Partners
We’re supporting a Global Energy Trading firm in their search for a skilled Support Engineer to be responsible for maintaining and enhancing their OpenlinkEndur and CTRM platforms. This role is critical to ensuring the smooth operation of their commodity trading systems across multiple time zones and business functions. You’ll work closely with front … middle, and back office teams to resolve issues, optimize system performance, and maintain high levels of availability during live trading. Key Responsibilities Provide first-line and second-line support for commodity trading and live position systems during trading hours. Manage and monitor CTRM and integrated systems for intraday and end-of-day processing. Diagnose and resolve time-sensitive … updates, planned outages, or system changes. Log, prioritize, and manage tickets efficiently to ensure timely resolution. Coordinate with the Service Desk to route requests to the appropriate teams. Support regional users and maintain consistent service quality across global operations. Contribute to process improvement and knowledge-sharing initiatives within the support team. Technical Skills & Experience 10+ years More ❯
