2 of 2 Permanent Ethnographic Research Jobs in the UK

projects. This is an opportunity to work at scale and directly influence how people stay well for longer. What You'll Be Doing You'll plan and lead user research activities across larger teams and complex services, conducting discovery and evaluative research across healthcare programmes. You'll lead workshops and co-design sessions with clinical and operational stakeholders … presenting findings to senior stakeholders and building consensus through evidence-based insights. You'll analyse qualitative and quantitative data to identify user needs and pain points, synthesising research findings into actionable insights and recommendations. You'll evaluate research quality against professional standards, supervising and developing other user researchers to assure and improve research practice. You'll monitor … live service performance data and user feedback to identify improvement opportunities, adapting research approaches based on changing project requirements. What We're Looking For You need 7+ years user research experience, preferably in health, care or public sector, with proven experience leading discovery and evaluative research methods. Strong agile research practices and multidisciplinary teamwork are essential More ❯

and principles. You will define and develop new services and the artefacts necessary to communicate, iterate and launch them, playing a key role making the complex simple, bringing together research, design, technology, business and organizational considerations across the end-to-end experience. As a team - Song Service: At Accenture Song Service, we are dedicated to crafting transformative digital experiences … Redefine customer journeys and personalise interactions to create significant and consistent experiences. In this role your responsibilities will be to: Own workstreams within design projects with our clients from research and ideation to prototyping and implementation. Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize … clients, fostering a culture of user-centricity and continuous improvement. Stay updated on industry trends, methodologies, and emerging technologies in service design and customer experience. Conduct qualitative and quantitative research, including user interviews, workshops, surveys, and ethnographic studies. More ❯