2 of 2 Permanent Fault Management Jobs in the UK

capable Service Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents … service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues and work with wider teams to drive ...

plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts and access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN … line IT support for identified customer IT accounts and systems Effective escalation of incidents in accordance with defined procedures Contribution to preventive maintenance and fault management activities Support of approved system upgrades and changes (planned and ad hoc) Ensure compliance with ALTEN and customer ICT security policies ...