1 to 2 of 2 Permanent First Line Help Desk Support Jobs in the UK

Are you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you! Air Partner are seeking a … 1st line support analyst to join our friendly Bracknell office. Reporting to the Service Desk Team Lead , you will provide customer support to improve and maintain the technology performance for all of Air Partner’s Helpdesk activities across the Group. Primarily working alongside … targets defined with Annual Performance Reviews and KPI’s. Use technical knowledge to interpret customer requirements, troubleshoot calls, provide advice, and fault resolution on first contact as per the Service Desk SLAs. Provide technical advice to customers and Team members communicating technical system matters to non-technical staff more »

Software Support/1st Line Support/Technical Customer Service/Helpdesk Engineer required for my Reading based client. Salary is £24k - 28.5k This is a permanent role with HYBRID working conditions. This is an excellent opportunity for someone who wants to progress their … career with opportunities to move into: Senior Software Support role Development Implementation Consultancy Sales FULL TRAINING WILL BE PROVIDED You MUST be an enthusiastic, customer focused person who is willing to learn and progress. Duties & Responsibilities • Serve as the initial contact for customers via phone, email, or chat. … and defined standards. • Deliver an outstanding customer experience by showcasing excellent communication skills, responsive follow-through, and advocating for customer issues within the support team and other internal departments. • Ensure timely follow-up with customers, maintaining an exceptional support experience. • Create comprehensive case notes and documentation more »