will have a background in customer experience improvement projects and an understanding of related methodologies. Experience using Customer Engagement software, such as Zendesk, Groove, Freshdesk, or Salesforce ServiceCloud being a beneficial but not crucial skill. The candidate must possess strong skills in the Microsoft Office suite and exhibit excellent communication more »
JumpCloud or Okta Workforce Basic networking knowledge - DNS, DHCP, TCP/IP Familiar with ITIL environments and working with ITSM tools such as ServiceNow & FreshDesk Within a commutable distance to Central London and happy to commute daily Strong customer-focused skills A process-driven, meticulous individual who can adhere to more »
experience of leading invite to tenders whilst coordinating internal teams and suppliers deliverables. Experience of working with one or more Service management product e.g. Freshdesk, Jira Experience of successful delivery of one or more Service Improvement initiative/project. ITIL Foundation Certificate (V3 or V4). Project Management qualification (e.g. more »
Manchester, England, United Kingdom Hybrid / WFH Options
Lorien
CAB meetings (Standard Change/Emergency Change/etc.) Expertise delivering process improvement from assessment of needs Good knowledge managing ITSM Tools (ServiceNow/FreshDesk/etc.) Stakeholder management at varying levels of seniority with the ability to present Excellent documentation and reporting skills The Benefits: Salary £60,000 Company more »
