1 to 25 of 32 Permanent Freshdesk Jobs in the UK

/11, Intune, and Azure AD. Familiar with Active Directory, Group Policy, and basic networking (DNS, DHCP, TCP/IP). Experience using ITSM/ticketing tools (such as Freshdesk, Zendesk, or ServiceNow). Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple tickets and prioritise effectively. A proactive, hands-on approach with strong attention to detail. Benefits More ❯

independently and manage multiple tasks A genuine interest in IT and eagerness to learn Desirable Skills IT-related qualifications (e.g., CompTIA A+, Microsoft certifications) Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow) Familiarity with Active Directory and remote support tools Benefits Career development and training opportunities Supportive team environment Flexible working options Pension scheme and other company benefits Ready to More ❯

VPNs) Ability to support Apple technology confidently Full UK driving licence and own transport Based in or near Harrogate Desirable: Windows Server administration RMM tool experience (e.g., Datto, Zendesk, Freshdesk) Knowledge of patch management, scripting, and automation Experience with Microsoft CRM, SQL, or .NET Previous work in healthcare or regulated industries What's in it for me? Hybrid working More ❯

certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in More ❯

certification Strong knowledge of Microsoft 365, Windows 10/11 and Active Directory Ability to troubleshoot and resolve desktop, network and application issues Familiarity with ticketing systems (e.g. ServiceNow, Freshdesk, Zendesk) Excellent problem-solving skills and a logical mindset Strong communication skills - ability to explain tech to non-tech people. As we work in schools you must be fluent in More ❯

databases (e.g., SQL Server). Clear, professional communication skills. Ability to manage multiple tasks and prioritise effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk, Freshdesk). Background in security or monitoring software. Familiarity with alarm protocols (CID, SIA), IP communicators, or video integrations. SQL and scripting knowledge (Bash, PowerShell, NodeJS, Python). Why Join Us More ❯

lasting relationships with the customer. Capture feedback and communicate this to out internal teams (Professional Services, Tech team, etc.) Keep records of customer interactions in our customer service portal (Freshdesk). Prepare regular reports Help contribute to the ongoing development of the Customer function define new processes, templates, etc. About you This role is ideal for candidates who have: Proven More ❯

in a software/managed IT Services environment with often larger complex solutions. Deep experience of implementing and workings of customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar and a track record of transformative improvements in services following their adoption. Demonstrable ability to coach and develop team members at all levels – supporting the achievement of their More ❯

as AWS and Google Cloud Proven leadership and coaching abilities, with a track record of building high-performing, inclusive teams Experience implementing and optimising ITSM systems (e.g. Zendesk, Jira, Freshdesk) within scaling organisations Advanced troubleshooting skills with computers (especially MacOS), mobile devices, and other peripherals Strong communication and stakeholder management skills Familiarity with scripting languages (e.g. Bash, PowerShell) for automation More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

family To be successful, you will... Have experience in managing relationships with senior stakeholders, such as headteachers Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira. Be experienced in managing a team of at least two Have strong and professional written and verbal communication skills BE able to take initiative Have close attention to More ❯

family To be successful, you will... Have experience in managing relationships with senior stakeholders, such as headteachers Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira. Be experienced in managing a team of at least two Have strong and professional written and verbal communication skills BE able to take initiative Have close attention to More ❯

family To be successful, you will... Have experience in managing relationships with senior stakeholders, such as headteachers Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira. Be experienced in managing a team of at least two Have strong and professional written and verbal communication skills BE able to take initiative Have close attention to More ❯

family To be successful, you will... Have experience in managing relationships with senior stakeholders, such as headteachers Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira. Be experienced in managing a team of at least two Have strong and professional written and verbal communication skills BE able to take initiative Have close attention to More ❯

family To be successful, you will... Have experience in managing relationships with senior stakeholders, such as headteachers Be comfortable working with a CRM and customer support platforms such as Freshdesk and Jira. Be experienced in managing a team of at least two Have strong and professional written and verbal communication skills BE able to take initiative Have close attention to More ❯

improving educational outcomes Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

improving educational outcomes Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

improving educational outcomes Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

improving educational outcomes Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

to the role Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role. Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

to the role Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role. Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

improving educational outcomes Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

to the role Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role. Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

to the role Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role. Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯

to the role Ideal, but not essential... Have a background in teaching, customer success, or have previously worked in a customer-facing role. Experience with tools such as HubSpot, Freshdesk, Jira, or Lightdash. Apply! If you’re passionate about EdTech and want to improve outcomes in education, apply now More ❯