20 of 20 Permanent Freshdesk Jobs in the UK

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

satellite related problems and to provide ad hoc network reports as requested by both internal and external customers. Leading by example, to ensure each customer interaction is logged within Freshdesk to aid in accurate and prompt fault management To actively pursue technical training and to continually update technical expertise. Seeking further training on products and services, sharing this knowledge with More ❯

and spreadsheet software as well as e-mail, the internet and Microsoft Windows Desired Skills & Experience Experience of SQL Server Experience of report writing tools e.g. Stimulsoft Experience of Freshdesk Experience of Intercom Experience of task tracking system such as YouTrack Why Join Us? Life Assurance and Group Income Protection Private medical cover with cash plan Enhanced Company Pension More ❯

and multitask effectively. A strong work ethic for your tasks and helping others in the team where necessary. Desirable (Not Essential): Experience with Active Directory and ticketing systems (e.g., Freshdesk, Jira). Technical certifications (e.g., CompTIA A+, Microsoft Fundamentals). Familiarity with networking, VPN, Static IP set up and management What We Offer: Competitive salary based on experience Opportunities for More ❯

first point of contact for our users, helping them navigate our applicant tracking system with confidence. You'll manage client and candidate queries through phone, email, Microsoft Teams, and Freshdesk, ensuring every interaction is handled with care, clarity, and efficiency. Whether you're troubleshooting issues, setting up new features, or assisting with system updates, your support will make a real More ❯

skills. Strong analytical and problem-solving abilities, with a desire to learn. Ability to work collaboratively and independently in a remote, fast-paced environment. Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and support workflows is advantageous. Even better if you Have familiarity with helpdesk tools and support workflows. The Bigger Picture We value professional experience and qualifications but are committed More ❯

action Strong leadership, communication, and interpersonal skills Calm under pressure with conflict resolution and decision-making skills Experience with APIs, integrations, cloud solutions, and support tools (e.g., Zendesk, Intercom, Freshdesk) Solid understanding of CRM and support ticketing systems Excellent problem-solving skills and attention to detail What We Offer: A salary of £35,000 - £40,000 plus bonus depending on More ❯

Science teams as required.•Conduct site and user onboarding activities including account management.•Provide helpdesk support for clinical study and/or technical issues using the internal ticketing system (Freshdesk) to monitor study progress and ensure key performance metrics are met. Communications•Develop positive and constructive professional relationships with client and study project lead•Prepare for, lead, and capture output More ❯

goals and interests. Required sills/experience: •At least 3 - 5 years' relevant experience within a hands-on technical role •Sound understanding of ITSM tooling (such as Jira, ServiceNow, Freshdesk) •MS Endpoint Manager/Intune •Proven working experience in enterprise/professional environment More ❯

and SQL Server Management Studio Basic C#/.NET programming and OOP knowledge Proven technical support experience, ideally in SaaS or software development Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools like HubSpot Working knowledge of HTML, CSS, JavaScript, and Microsoft Azure Experience with TDD, BDD, and unit testing frameworks (SpecFlow, MS Test, XUnit) Excellent communication skills for More ❯

experience with the following: Microsoft 365 suite, particularly SharePoint and Teams SaaS application management, including tools such as Adobe Creative Cloud and SendGrid Service desk and ticketing systems, preferably Freshdesk or similar Understanding of software development life cycles (SDLC) and supplier management Awareness of IT security principles and best practices Ability to promote and support adoption of emerging Microsoft technologies More ❯

issue management. Technical Skills (Desirable): Experience with data collection tools and modern data processing technologies (e.g. cloud tools, Pandas etc.) Experience with helpdesk and ticketing systems (e.g., Jira, ZenDesk, Freshdesk), with a willingness to learn. Soft Skills (Essential): Excellent communication skills, capable of engaging empathetically and professionally with diverse stakeholders. Strong problem-solving abilities with meticulous attention to detail. Effective More ❯

afternoon/evening hours to support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) What's on Offer Up to £40,000 salary Fully remote working (UK only) One day per month in More ❯

a positive role model and mentor for junior engineers. Technical Support: Provide customer support in line with warranty and maintenance contracts. Log and manage all support cases using the FreshDesk system. Perform fault analysis, resolution, and liaise with software development where required. Manage customer expectations sensitively in technical and occasionally political environments. Sales Support: Provide technical input for bids and More ❯

protection laws Demonstrated experience supporting compliance with KYC/AML policies in customer interactions. Excellent communication skills and a customer-first mindset. Familiarity with support platforms (e.g., Zendesk, Intercom, Freshdesk). Proven ability to manage remote or distributed teams. Base level understanding of crypto/blockchain concepts and terminology. Ability to thrive in a fast-paced, high-growth, and compliance More ❯

SFTP-based data exchange. Familiarity with project delivery methodologies and cross-functional collaboration in global environments. Experience in the hospitality industry or multi-entity environments. Familiarity with SAP Concur, Freshdesk, Blackline, or similar tools. Knowledge of PA-B4B/MTD systems. Basic scripting or programming skills (e.g., SQL, C#). Hands-on experience with Adaco, Birchstreet, Opera Cloud, and Micros. More ❯

both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary … both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. Job Title: IT Helpdesk Technician (x2 roles) Contract Type: Fixed Term for 6 months Location: Either based in Scotland central belt or mid/South of England Salary … both on-premise and cloud-based environments. Understanding of Citrix/Parallels RAS virtual desktop environments. Exposure to ITIL practices and familiarity with ticketing systems such as Freshservice or Freshdesk is advantageous. More ❯

to help staff and pupils thrive in a tech-enabled learning environment. Key Responsibilities: Day-to-day Support Provide 1st and 2nd line technical support via our service desk (Freshdesk) and Remote Monitoring tools (Atera) Maintain and support offsite backup solutions (Altaro & MBS), and ISP filtering systems (Smoothwall) Respond to service desk queries, track issues through to resolution, and ensure … to schools and support the sales team with technical advice What We’re Looking For: Technical Skills & Experience Experience in 1st/2nd Line IT support Working knowledge of Freshdesk, Atera, Smoothwall, Microsoft/Google admin consoles Strong troubleshooting skills and proactive system monitoring abilities Comfortable working independently on-site and liaising with teaching and admin staff Personal Attributes Excellent More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across More ❯