11 of 11 Permanent Freshdesk Jobs in the UK

maintenance, while building hands-on technical experience and contributing to overall operational efficiency and user satisfaction. Responsibilities: Monitor and triage ITMS tickets (FreshService or Freshdesk) Provide first and second line technical support to staff locally and internationally Escalate issues appropriately to senior IT Support personnel Support inbound call flow ...

Microsoft 365 applications Exposure to Active Directory (e.g. password resets, user account creation) Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk Awareness of cyber security best practices and data protection standards (e.g. GDPR) Previous experience in a 1st line support or helpdesk environment (desirable but not essential ...

Papercut, MyQ, Optimidoc, or Uniflow is a strong plus Some grounding in telecoms/VOIP Comfortable working within a ticketing system (Vantage, ServiceNow, Zendesk, Freshdesk or similar) A genuinely strong communicator — someone who can explain technical things simply to non-technical people Organised, self-sufficient, and calm when things ...

identify and resolve recurring system issues Support new school onboarding and integration activities Communication & Support: Responding promptly and professionally to calls, emails and Freshdesk tickets from parents, schools and internal teams Handle late orders and meal cancellations, liaising with school kitchens to ensure accurate meal provision Liaising with Operations Team ...

products work and the confidence to take ownership of assigned issues Desirable. Experience using help-desk or ticketing platforms such as Zendesk, Freshdesk, Odoo or Jira Exposure to IoT products, connected devices, mobile application support or 4G/network connectivity troubleshooting Experience within door entry, access control, CCTV, security systems ...

systems Desirable Exposure to workflow, document management or automation solutions Knowledge of HTML, CSS, JavaScript, SQL or Python Experience with ticketing systems such as Freshdesk Understanding of OCR, document capture or incident management processes We value candidates with AI literacy individuals who are curious about technology, comfortable exploring automation ...

genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership role with real influence over how the team operates ...

monthly airtime billing and provisioning activities Process activations, deactivations and service changes Assist with invoice validation and customer billing queries Monitor and manage assigned Freshdesk tickets through to resolution Carry out regular housekeeping checks and error investigations Liaise with internal departments, customers, and suppliers The Person: Strong numerical and administrative ...

voucher requests Monitoring billing and provisioning systems to identify and resolve issues Managing customer and internal queries through to resolution Supporting ticket management through Freshdesk Performing regular housekeeping and data quality checks Working closely with colleagues across multiple departments to ensure services are delivered efficiently Learning the company's products ...

system architecture, with the ability to quickly learn and adapt to new technologies. • Familiarity with work management systems, for example JIRA, PagerDuty, Incident.io and Freshdesk • Demonstrated ability to troubleshoot complex technical issues and think critically under pressure. • Excellent verbal and written communication skills to effectively communicate with both technical ...

Key Responsibilities: Customer Support & Customer Success Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within ...