21 of 21 Permanent Genesys Jobs in the UK

data solutions Proven success shaping winning solutions for £20M-£200M+ bids/contracts Experience across several: Salesforce, ServiceNow, Dynamics 365, AWS Connect, Genesys, Verint, Case Management (incl. AI) Strong communicator across technical and business audiences Advanced stakeholder engagement Experience running capability modelling and roadmap sessions Agile problem-solving Background ...

next-best-service actions. GenAI/Agentic AI in Pega (eg, summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/ ...

operational you will be working 2 days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve ...

next-best-service actions. GenAI/Agentic AI in Pega (e.g., summarization, knowledge buddy/coach patterns) and NLP model tuning. Telephony/CCaaS: Genesys, Amazon Connect, Twilio, NICE; CTI handoff and screen-pop patterns. Cloud ops (Pega Cloud, AWS/Azure) and enterprise observability (Splunk/Datadog/ ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn … techniques, languages and frameworks. Salary - £70,000 per annum Location - Fully Remote Working Experience Required Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. Proven track record in developing APIs for seamless integration of third-party tools and services. REST API/ ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Have you got what it takes to succeed The following information should be read carefully by all candidates. Within this role, the ideal candidate … will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn new techniques, languages and frameworks. Salary - £70,000 per annum Location - Fully Remote Working Experience Required Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels. ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

brands. Along with the tracking we are owners of our AB testing tool Optimizely, our in-house Design System Genesys and Frontend Framework, which when put together powers the product development at scale using a data driven approach. You will play a vital role as we reimagine the labour market ...

Functional Consultant Genesys Location: Hatfield (with Hybrid) Join a dynamic and customer-focused team at the forefront of delivering exceptional cloud-based contact center solutions. As a Functional Consultant for Genesys Cloud, youll play a pivotal role in guiding customers through the design of their services, ensuring solutions align with … chance to join a team that values expertise, creativity, and growth. What youll do Act as the primary functional consultant and customer liaison for Genesys Cloud engagements, ensuring business needs are clearly understood and effectively translated into solution designs. Lead the capture and validation of functional and non-functional requirements ...

Design Manager/Technical Lead Genesys Cloud Based in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across … Lead, coach, and develop a team of ~5 Technical and Senior Technical Consultants. Set and own technical standards, design principles, and best practices for Genesys Cloud services. Drive the development of new services and offerings in collaboration with Product Management. Provide technical leadership on complex or high-risk solutions, offering ...

spent 5+ years hands-on with Genesys Cloud CX —owning complex escalations, fixing broken Architect flows, and mentoring support teams—this one’s for you. Our client is looking to hire a Tier 3 Genesys Cloud CX Engineer to strengthen advanced support capability in a mission-critical, regulated environment. What … responsible for You’ll: Own complex Tier 3 escalations across Genesys Cloud CX Troubleshoot and resolve advanced issues in Architect, IVR, routing, inbound & outbound flows Act as the technical escalation point for L1/L2 engineers Perform root cause analysis and implement permanent fixes Work across voice, SIP, WebRTC, telephony ...

Genesys Cloud WFM Specialist Paying between £60,000-70,000 depending on experience. Remote based.Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud WFM Specialist . This is an excellent opportunity to shape large … enterprise clients while working with one of the most innovative platforms in the industry. Key Responsibilities Lead end-to-end WFM workstreams within complex Genesys Cloud implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups. Translate business requirements into robust, scalable WFM solution designs. Configure, optimise ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn ...

Senior Genesys Engineer I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn ...

ideally including: Amazon Connect DynamoDB Lambda StepFunctions Desirable Skills & Experience: Experience with State & Federal Government clients. Knowledge of additional CCaaS and telephony platforms (Genesys, Cisco, etc.). Understanding of WebRTC. Familiarity with industry best practices, development lifecycles, and structured implementation approaches. Ability to adjust communication style depending on audience. Strong … consulting and implementation experience in customer-facing environments. Preferred Certifications: AWS certifications (Associate or Professional level advantageous). Certifications with Genesys, Avaya, Cisco, Five9, NICE, or similar platforms. ...

What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong … Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme ...

Java, C#.NET, Python, PHP, and/or modern web application development scripting/tools. Desirable: Knowledge of Amazon Web Services (AWS); certifications in Genesys, Cisco, Microsoft, Cloud, VMware. Desirable: Experience working with State & Federal Government clients. Knowledge of industry best practices and development lifecycle processes. Ability to adjust communication style … Streams/Firehose), EventBridge, CloudWatch, CloudTrail, CloudFormation, API Gateway, Amazon Lex, CloudFront. Knowledge of WebRTC. Strong customer-centric mindset. Preferred Certifications: Any AWS certifications. Genesys, Avaya, Cisco, Five9, NICE certifications. Physical Requirements: Ability to sit for up to 80% of the time. Ability to lift or carry objects ...

Design Manager/Technical Lead Genesys Cloud Based in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across ...

Design Manager/Technical Lead Genesys CloudBased in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. xxuwjjq Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions across ...

Description Design Manager/Technical Lead Genesys Cloud Based in Hatfield - with Hybrid Youll be part of a forward-thinking Product Management organisation focused on evolving and modernising our Genesys Cloud platform and services. Our technical consultants are trusted experts, shaping how we design, build, and standardise contact centre solutions ...

this role, you will play a key part in creating, maintaining and optimizing staff schedules using workforce management tools (Specifically – Verint, NICE/Genesys, Active OPS or relevant WFM tool). This role ensures that schedules align with forecasts and real-time operational needs. You will also Optimise WFM scheduling … benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active OPS or other WFM tools. Planning and scheduling activities (training/coaching etc.,) and absences (Holidays/Flex etc.,) to maintain consistent service level delivery across ...