1 to 25 of 33 Permanent Genesys Jobs in the UK

Senior PS Project Manager Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id JR106666 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration … budget) and to help resolve issues. Understands the client's business very well and establishes inroads into the organisation of the account to increase Genesys visibility. Responsible for all Genesys personnel incl. sub contractors working on the project. Manages all financial aspects of the projects including forecasting and revenue recognition. … Willing to travel extensively throughout UK and Europe, as restrictions allow. Full clean driving license. Desirable Skills: Project Management Certification, e.g. Prince2, PMI. Certified Genesys Engineer 7.x +. Exposure to Genesys technical solutions. Will have had exposure to the Genesys product suite to a level that you are able to More ❯

Base Senior Account Executive, Install Base Apply locations United Kingdom time type Full time posted on Posted 7 Days Ago job requisition id JR107283 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the … Alistair Burton Location: UK Summary: As an Install Base Senior Account Executive, you will expand customer relationships, drive growth, and maximise the value of Genesys solutions through cross-sell, up-sell and expansion opportunities. The Account Executive is the catalyst behind Genesys' success as an organisation creating experiences rooted in … you will be responsible for expanding existing customer relationships, driving growth within our enterprise, commercial and SMB install base, and maximising the value of Genesys solutions. You will work with current customers to identify cross-sell, up-sell and expansion opportunities, ensuring continued adoption of Genesys Cloud, AI and Digital More ❯

Strategic Accounts Account Director, Strategic Accounts Apply locations United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id JR107609 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the … company and take ownership of their work. Join the team and create the future of customer experience together. Account Director, Strategic Accounts - UK At Genesys, we're shaping the future of customer experience. As an Account Director - Strategic Accounts , you'll be a key player in turning our vision of … select portfolio of our most complex and high-value customers across the UK & Ireland. Drive revenue growth through expansion, upselling, and cross-selling of Genesys Cloud, Digital, and AI solutions. Lead complex consultative sales cycles with a focus on business outcomes , using frameworks such as MEDDPICC . Engage and influence More ❯

value and achieving strategic business objectives. Experience with a range of common enterprise contact centre software solutions (e.g., Dialpad, Nextiva, JustCall, RingCentral, Avaya, CloudTalk, Genesys, Five9). You will engage with some of the world's most recognizable brands, to deliver services to augment their ability to execute a CX More ❯

AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯

AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in More ❯

analysis that facilitates continuous improvement and risk mitigation. What We're Looking For Proficiency in speech analytics platforms such as NICE Nexidia, Verint, CallMiner, Genesys, or similar, with the ability to optimize and fine-tune models for accuracy. Strong analytical skills to provide actionable insights that enhance customer experience and More ❯

field. (or equivalent work experience) 8+ years of experience in a professional services, consulting, quality assurance or implementation role. Contact Centre Telephony experience (e.g. Genesys Cloud, Amazon Connect, NICE inContact) strongly preferred, ideally within a SaaS or technology company. Strong technical skills, with hands-on experience in CI/CD More ❯

of AI to enhance service quality and efficiency. Awareness of the key technology players in the Service industry, including but not limited to Salesforce, Genesys, AWS, Microsoft, Google, NICE, Service Now. Experience developing winning proposals, leading bid submissions, and presenting pitches by demonstrating how you will achieve and deliver the More ❯

VNC/TeamViewer). Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, documentation, and knowledgebase articles. Using the Genesys call receipt system. Task ownership through to resolution and ultimately customer satisfaction. Ensuring all calls that cannot be resolved are escalated on through IT in More ❯

systems Ability to work 8 hours on a shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree More ❯

systems Ability to work 8 hours on a shift pattern spanning 7am - 7pm Monday - Friday BPSS eligibility Immediate availability Nice to have: Knowledge of Genesys systems Customer-facing, EUC Support experience in a large, complex organisation Flexibility to work in a hybrid capacity (on-site) if required IT related Degree More ❯

cross-sector experience, including Automotive, Retail, Consumer Products, Energy & Utilities and Financial Services industries. • Working knowledge of Contact Centre technology (e.g., Salesforce, Zendesk, AWS, Genesys Cloud, Google CES, NICE CXOne) and automation solutions such as conversational AI and agent assist advantageous. Why you should consider Capgemini Growing clients' businesses while More ❯

position and is inside IR35 so will require working via an FCSA accredited umbrella company. Essential skills and experience Recent experience of working with Genesys as a contact centre solution Recent experience of working with SIP Servers or SIP registration LA International is a HMG approved ICT Recruitment and Project More ❯

strategic objectives. They will excel in designing and implementing robust architectural solutions within complex system landscapes, leveraging extensive experience with Salesforce Financial Services Cloud, Genesys Cloud, M-Files document storage, Microsoft infrastructure, Azure capabilities and innovative customer service solutions while demonstrating the ability to seamlessly integrate diverse vendor systems. You … Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Recognised proficiency in customer and customer service technologies, with the ability to apply knowledge of architectural patterns, technology components, and vendor products, particularly within More ❯

strategic objectives. They will excel in designing and implementing robust architectural solutions within complex system landscapes, leveraging extensive experience with Salesforce Financial Services Cloud, Genesys Cloud, M-Files document storage, Microsoft infrastructure, Azure capabilities and innovative customer service solutions while demonstrating the ability to seamlessly integrate diverse vendor systems. You … Solution architecture experience, ideally within a leading financial services organisation. Expertise in designing solutions using Salesforce (preferably Financial Services Cloud) with voice enablement through Genesys Cloud. Recognised proficiency in customer and customer service technologies, with the ability to apply knowledge of architectural patterns, technology components, and vendor products, particularly within More ❯

a department that is continually on a journey of change. Key Responsibilities Partner Relationship Management: Serve as the primary interface for strategic partners (e.g., Genesys, AWS, Google, Cognigy) across all global regions. Build and maintain strong, mutually beneficial relationships from C-suite to operational levels. Ensure alignment between Sabio and … Skills Knowledge and Expertise Knowledge: Deep understanding of the CX technology landscape, including cloud platforms and AI-driven solutions. Knowledge of partner ecosystems, particularly Genesys, AWS, and other leading CX technology providers. Strong grasp of commercial models, including ACV, gross profit metrics, and joint go-to-market strategies. Skills: Exceptional … and executing multi-region partnership strategies. Ability to align complex internal and external priorities to drive business outcomes. Technologies: Customer Experience (CX) platforms (e.g., Genesys Cloud, AWS Connect) CRM and pipeline management tools (e.g., Salesforce) Data analytics and AI/ML technologies. Cloud-based infrastructure and SaaS models. Qualifications: Bachelor More ❯

centre, and we are looking for someone to help ensure that we build the best possible customer journeys. We are using tools such as Genesys, Google Cloud Platform, Dialogflow CX, Azure DevOps, Terraform, and TypeScript, among others. You will play a proactive role in improving our customer journeys and agent … within the Contact Centre Hub Tribe, whose immediate objective is to reimagine and rebuild how we route customers through our contact centre using the Genesys platform. Additionally, you will be part of the QA chapter, which sits across several squads within the tribe. The teams follow Agile principles and best … and collaborating with other capabilities. Excellent written and verbal communication skills (both technical and non-technical). Desirable Skills and Experience Knowledge of the Genesys platform, telephony systems or contact centres. Experience in Playwright, ViTest and other testing frameworks. Experience of integrating automated testing into a CI/CD pipeline. More ❯

Consultant page is loaded Principal CX Advisory Consultant Apply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id JR107163 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the … who embrace empathy and cultivate collaboration to succeed. Join the team and create the future of customer experience together. The CX Advisory team at Genesys partners with our customers and internal Genesys teams to drive the Digital and AI strategy that is essential in any CCaaS transformation program. The Principal … programs. Key activities include guiding CX, EX, Digital, and AI best practices and managing the organizational change process for a successful adoption of the Genesys solutions that positively impacts the business outcomes. What is the role about? Interface with key client stakeholders/executives and effectively influence them to shape More ❯

Genesys Engineer - Outside IR35 - 6 Month Contract My client is a leading insurance provider that requires the assistance of a Genesys Engineer with specialist experience in Bots. This role has been determined outside IR35 and will be an initial 6-month contract. It will be remote, but you must be … UK-based and have RTW. Key Skills: Genesys Cloud Professional (Active Certification) Genesys Cloud Specialist (AI & Bots, Architect preferrable) 3+ years’ experience in deploying/configuring Genesys Cloud Solid understanding of bot-building techniques and conversation design methods Demonstrable experience of building voice/digital bots This client is looking … in the next couple of weeks, so if you are interested, please apply using the link below or email jamesf@infosecpeople.co.uk for more information. Genesys Engineer - Outside IR35 - 6 Month Contract More ❯

Genesys Engineer - Outside IR35 - 6 Month Contract My client is a leading insurance provider that requires the assistance of a Genesys Engineer with specialist experience in Bots. This role has been determined outside IR35 and will be an initial 6-month contract. It will be remote, but you must be … UK-based and have RTW. Key Skills: Genesys Cloud Professional (Active Certification) Genesys Cloud Specialist (AI & Bots, Architect preferrable) 3+ years’ experience in deploying/configuring Genesys Cloud Solid understanding of bot-building techniques and conversation design methods Demonstrable experience of building voice/digital bots This client is looking … in the next couple of weeks, so if you are interested, please apply using the link below or email jamesf@infosecpeople.co.uk for more information. Genesys Engineer - Outside IR35 - 6 Month Contract More ❯

remit area. Essential requirements 8-10 + year experience for applications running in MS Windows platform. Working knowledge of Contact Centre applications like IVR, Genesys etc. Good knowledge on IVR and its designing with flow. Knowledge in Genesys Systems and technology. Experience with Microsoft Office products - O365, PowerPoint, Word, Teams More ❯

ll be at the forefront of shaping the next generation of customer contact experiences. As we transform our contact centre capabilities with technologies like Genesys Cloud CX and AWS Connect, this role offers a unique opportunity to craft innovative, scalable solutions that elevate our customer journeys. What You'll Do … Define and deliver contact centre solutions that align with British Airways' strategic and technical vision, ensuring seamless integration with platforms such as Genesys Cloud CX and other CCaaS technologies. Collaborate closely with product and engineering teams to translate business challenges into clear, actionable technical architectures, particularly across customer engagement touchpoints. … environment. An innovative and inquisitive mindset, always seeking opportunities for improvement and learning. Your Experience: Demonstrable experience architecting and delivering CCaaS solutions, ideally with Genesys Cloud CX and AWS Connect. Proven background in solution architecture, including system integration, service-level agreements, and cloud-based deployment strategies. Solid grasp of Agile More ❯

Job description As a Genesys CloudCX Chatbot Developer youll be responsible for designing developing and deploying intelligent chatbots on the Genesys CloudCX platform Your expertise will drive personalized and efficient customer interactions enhancing satisfaction and loyalty Key Responsibilities Design develop and deploy chatbots using the Genesys CloudCX platform to automate … chatbot performance and functionality based on user feedback and analytics insights Desired Skills and Experience Solid experience developing chatbots or virtual assistants using the Genesys CloudCX platform or similar technologies Proficiency in programming languages such as JavaScript Python or Java with experience in chatbot development frameworks Strong understanding of NLP More ❯

s built around them. We help our customers leverage the power of GenesysCloud and Zendesk, alongside our own technology, VoxivoCX. Kerv Experience are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for the past two years. About the Role Reporting to the Head … Your Part to Play We have a portfolio of solutions including VoxivoCX an award-winning call centre platform based on open-source technology and Genesys Cloud for omni-channel contact centre customers. The role will be predominantly based in our Richmond office with work from home options available. Service Delivery More ❯