Role DescriptionThe provision of application (Records Management System (RMS)) maintenance and support services, either directly tousers of the systems or service delivery functions. Support typically includes investigation and resolution of issues andmay also include performance monitoring. Issues may be resolved More ❯
properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT First Line Service Desk Analyst, with front line experience of end user support to join our ICT team. Reporting to the ICT Service Desk Team Leader … you will be responsible for logging, resolving and escalating a range of ICT incidents and service requests as well as systems and event monitoring tasks and end-user device management. You will deal with enquiries raised over the telephone, self-service or face to face ensuring all incidents and service requests are captured and progressed and resolved to the More ❯
properly or fairly or has given a poor service and not put things right. Our service is free for everyone. About the role We are looking for an enthusiastic ICT Service Desk Second Line Analyst with experience of end user support to join our ICT team. You'll have the opportunity to work with a wide array … of stakeholders, and be tasked with a mix of business-as-usual and project-based duties. Reporting to the ICT Service Desk Team Leader, you will be responsible for managing complex issues and service requests following triage activities carried out by first line service desk staff, end-user device management as well as systems and event monitoring tasks. You More ❯
Our client a public sector Constabulary are looking for a Data Quality Analyst to join on a permanent bases, whilst a new Record Management System is being implemented across the organisation. The purpose of the role: To monitor, assess, and improve the quality of data across systems and processes, ensuring it meets organisational standards and supports strategic and governance … goals. The Data Quality Analyst is to ensure that an organisation's data is accurate, complete, consistent, and reliable for operational use. Data Validation & Cleansing : Identify and correct errors or inconsistencies in datasets. Data Profiling : Analyse data to understand its structure, content, relationships, and quality. Quality Metrics & Reporting: Track data quality KPIs (e.g., completeness, accuracy, timeliness). Root Cause More ❯
