1 to 25 of 402 Permanent ITSM Jobs in the UK

Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯

Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of ITSM, Agile, and integration pipelines. Strong experience managing and remediating digital experience via DEM tools. Track record in delivering solutions with backlog management tools (Azure DevOps/Jira) in Agile and More ❯

compliance with governance standards. Key Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team to deliver high-quality results. More ❯

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

SQL (queries; joins), PowerShell (log analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge : Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management : Incident, problem and change management experience within an ITIL environment. Networking Skills : Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address connectivity problems and work efficiently More ❯

Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of Service Management best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us More ❯

cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident/problem/change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

Agile and Waterfall project management methodologies. Technical Skills : Strong understanding of IT systems, software development life cycle, and infrastructure management. Familiarity with cloud technologies, software development tools, and IT service management frameworks (e.g., ITIL). Project Management Tools : Experience with project management tools like ADO, Jira, MS Project, Asana, or similar. Leadership : Strong leadership, communication, and stakeholder management skills. Problem More ❯

travel to European offices when required. Key Experience We're Looking For: Solid experience in a technical operations, IT service delivery, or service desk leadership role. Good knowledge of ITSM platforms (e.g. ServiceNow, Freshservice, Jira, ManageEngine). Familiar with core Microsoft technologies - including Office 365, Intune, Active Directory and basic networking. Experience working with 3rd party vendors and managing outsourced More ❯

with emphasis on service delivery acknowledge, triage and manage service contacts received via multiple contact channels ensure that all contacts received by Service Desk are recorded within the dedicated ITSM software tool contribute to the 'Problem Management' process within Service Operations, ensuring that reoccurring incidents are identified in the incident management process and appropriately passed through to Problem Management liaise More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

mitigate cyber threats using SIEM, endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure IT systems are highly available More ❯

What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation More ❯

for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to customers. As such you will receive overview training in More ❯

the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯

the role: Strong stakeholder management and excellent communication skills Solid experience with Git or equivalent source control systems Hands-on experience with AWS or other cloud platforms Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management) Proactive mindset with a drive for continuous improvement Excellent problem-solving and troubleshooting abilities Strong understanding of IT systems and keen technical interest Nice More ❯

management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical, problem-solving, and communication skills. Desirable: Experience with SolarWinds, Nutanix, Nasuni, Commvault, and Microsoft Server. Knowledge of networking concepts, Azure Firewall, VLAN/VWAN More ❯

service performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of Project and More ❯

What will you gain from this role? Opportunity to deepen your expertisein infrastructure technologies through hands-on involvement in cloud, containerisation, and automation projects. Gain exposureto a comprehensive IT Service Management Framework based on ITIL principles, enhancing your understanding of structured service delivery. Contribute directly to global IT operationsand see the impact of your work on business continuity and innovation. More ❯

ability to mentor and guide others. Positive attitude and a drive for continuous improvement. Preferred Qualifications IT certifications (e.g., CompTIA A+, Microsoft Modern Desktop Administrator, ITIL). Experience with ITSM tools (ServiceNow, Freshservice, Jira Service Desk). Knowledge of automation tools/scripting (a plus). More ❯

help train and nurture junior members of the team. Responsibilities Triage, prioritise and investigate both simple and complex user reported issues or service requests which are raised via IT Service Management tooling, initiating client calls where suitable to ensure most efficient route to resolution. Provide exceptional customer service through effective and valuable communication Working within a team environment to reproduce More ❯

display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and More ❯

Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯

Duty) Senior IT experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving More ❯