1 to 25 of 273 Permanent ITSM Jobs in the UK

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive … positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of … teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an More ❯

IT Service Management Analyst Location: Bath (3 days a week onsite) Hours: 37 hours per week Salary: £45,000 Are you ready to step up and make your mark in IT Service Management? We're building a brand-new team and looking for someone with energy, passion, and enthusiasm , someone who's not afraid to have a voice and drive … positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request trends to identify opportunities for automation and better ways of … teams, business units, and suppliers to deliver excellent service. Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITIL certification is a plus, but not essential). Analytical and problem-solving skills, with an More ❯

work effectively under pressure and manage multiple priorities simultaneously Detail-oriented with strong organisational skills and ability to maintain accurate records Industry Knowledge Understanding of ITIL framework and IT service management best practices Knowledge of cybersecurity principles and common threats Awareness of data protection regulations (GDPR, ISO 27001) and compliance requirements Familiarity with business continuity and disaster recovery concepts Desirable More ❯

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

Support Engineer Providing 2nd/3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure swift resolution at both technical More ❯

Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years More ❯

Control. Support Windows networking services (DNS, DHCP) and anti-virus solutions. Troubleshoot hybrid infrastructure environments. Create and maintain accurate operational documentation. Administration (20%) Maintain incident records and reporting in ITSM systems. Contribute to SLA reporting and performance metrics. Participate in team/sector meetings and knowledge sharing sessions. Ensure compliance with customer and security policies. Required Skills & Experience 5+ years More ❯

ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home). 25 days holiday More ❯

into live support. Champion IT service best practices and contribute to evolving support standards and procedures. Technical Skills & Knowledge: Experience working in a Windows environment. Solid understanding of IT Service Management frameworks and tools (e.g. Cherwell). Experience with monitoring and management tools (e.g. SCCM, SCOM, PowerShell). Proficiency in Active Directory and device management platforms (e.g. Intune, DataJar). More ❯

incident management and escalate issues to ensure timely, high-quality customer updates. Collaborate with project and delivery teams for smooth customer onboarding. Maintain system build standards and support IT service management processes. Develop innovative solutions to improve service efficiency. Monitor environments and proactively identify issues using tools like PRTG or Zabbix. Ensure adherence to security, governance, and compliance policies. What More ❯

management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical, problem-solving, and communication skills. Desirable: Experience with SolarWinds, Nutanix, Nasuni, Commvault, and Microsoft Server. Knowledge of networking concepts, Azure Firewall, VLAN/VWAN More ❯

on-call 3rd line specialist teams available) Support end-user hardware and software issues, ensuring SLA targets are met. Maintain accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of More ❯

Lead the full lifecycle of enterprise service management solutions-from shaping ideas and supporting bids through to early-stage delivery. Collaborate across teams to integrate Digital SIAM processes and ITSM platforms (including ServiceNow) into cohesive, client-focused solutions. Partner with sales, delivery, legal, and commercial teams to develop clear, compelling, and competitive proposals. Deliver integrated solutions that exceed expectations, embedding More ❯

in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional/Practitioner QEHS/Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn More ❯

in Microsoft Office applications with a particular focus on MS Excel and MS Word ITIL Managing Professional/Practitioner QEHS/Contract Document writing skills (desirable) Experience using Remedy ITSM (desirable) Experience using a document management system (desirable) Telent - What we offer: A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn More ❯

Newport (Hybrid) Salary: Up to 52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

Newport (Hybrid) Salary: Up to £52,107 + excellent benefits Yolk Recruitment are working with a leading organisation to recruit an IT & OT Asset Analyst into their growing IT Service Management function. This is a newly created role offering a real opportunity to shape and improve asset management practices across both IT and OT (Operational Technology) functions. Sitting within the More ❯

Windows endpoint management) Microsoft 365 suite Adobe Creative Suite Active Directory & Azure AD OKTA SSO and MFA solutions Networking fundamentals (TCP/IP, Wi-Fi, VPNs) ServiceNow (or similar ITSM tool) Experience working across multiple time zones. Strong understanding of ITIL practices and service management principles. Excellent communication skills, with the ability to explain technical issues clearly to non-technical More ❯

senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related discipline. ITIL Foundation or knowledge of ITSM best practises. Experience with vendors such as Ubiquiti Unifi, Watchguard, SonicWall, Draytek, Ruckus, TP-Link, and Synology. Join a team where your skills and expertise will be valued and challenged More ❯

passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/2019/ More ❯

/11, macOS, Android, and Chrome OS Network & monitoring tools ManageEngine, VPN, Meraki, PRTG Alerting Mobile device management Sophos MDM or similar Print management supporting and resolving common issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the More ❯

in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA More ❯

initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military experience would be More ❯

Service Management Essentials. Familiarity with ITIL (Information Technology Infrastructure Library) principles. Strong technical skills around JIRA API's and related automation. Proficiency in configuring and administering JSM. Knowledge of ITSM best practices and industry standards. Excellent problem-solving skills and attention to detail. Strong written and verbal communication skills. Ability to collaborate with cross-functional teams and departments. Ability to More ❯