1 to 25 of 208 Permanent ITSM Jobs in the UK

Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission OTE £120,000 - £150,000 About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven … track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT ...

Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission OTE £120,000 - £150,000 About the Role We’re seeking an experienced New Business Solutions Sales Executive with … proven track record in ITSM solutions sales , software integration , and automation . This is a high-impact, consultative sales role focused on driving new business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise ...

plan and applying of project delivery methodology, tooling and artefacts, including scope and change management, governance and RAID management. Experience in managing IT Service Management and Service Delivery Projects, working with internal teams, third party Clients and Vendors. Proficient in the use of Service Management tooling, such as Jira ...

planning to deliver IT services across engineering, production and wider business functions. Proactively manage workload planning and resolve resource constraints or shifting priorities. IT Service Management Develop and maintain IT strategy and roadmaps aligned with business goals. Manage budgets, ensuring strong financial control and reporting. Act as a senior technology ...

Science, Information Technology, OR related field OR vocational experience. • Strong troubleshooting and analytical skills. • Fundamental understanding of networking, APIs, and integration concepts. • Knowledge of ITSM tools (e.g., ServiceNow, Jira Service Desk). • Approximately 5+ years’ experience in a technical support or application support role. • Experience with databases (PostgreSQL, SQL Server ...

acquisitions Serve as the escalation point for after-hours incidents to maintain continuity and satisfaction About you: Experience and Qualifications: Extensive experience in IT service management with a strong track record of delivering high-quality services, leading technical teams, and driving process improvements across NOC operations and customer success initiatives. ...

Familiar with SIEM tools (Splunk, Sentinel). Operating Systems & Automation Working knowledge of Linux (Ubuntu, CentOS). Scripting with PowerShell, Bash, Python. Familiar with ITSM platforms (ServiceNow, Freshservice). Soft Skills Strong analytical and problem-solving ability. Excellent communicator across technical/non-technical teams. Highly organised with good multitasking ...

field 5+ years ServiceNow development experience with CSA or CAD certifications 3+ years people management experience in technical environments Expert knowledge of ServiceNow modules (ITSM, ITOM, HRSD, CSM) Strong experience with JavaScript, REST/SOAP APIs, and system integrations Proven track record of delivering complex ServiceNow implementations Excellent communication ...

Microsoft upcoming updates/changes and involve respective teams accordingly. · Ability to work independently and as part of a team. · Understanding of ITIL/ITSM best practices and Agile Framework Good to have: Microsoft M365 External Certifications like: · Microsoft Certified: Identity and Access Administrator Associate · Microsoft 365 Certified: Teams Administrator ...

environments. Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound). Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking. Understanding of cybersecurity principles and previous collaboration with MSPs. About Jollyes Pets Jollyes ...

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

organisation.Technical experience needed: Windows 10, 11, O365, AD, and mobile device management. Confident acting as lead for issues relating to InTune. Knowledge of ITSM tools like ServiceNow or Halo Certifications such as CompTIA A+ and MD-102 or equivalent. Experience of telephony platforms, asset management and major incident management ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

lead Workday role for at least 5 years Strong understanding of business processes in HR and/or Finance Familiarity with agile or IT service management practices Experience working in an international and complex organisational environment Excellent communication skills in English Key competencies Leadership and people management Strategic thinking ...

knowledge of hardware and software systems. Desirable Skills & Experience ITIL Foundation certification or strong working knowledge of ITIL. Experience with Assyst or similar IT Service Management tools. Google Workspace/Gmail support experience. Avaya telephony experience. Microsoft SCCM. SAP support experience. ...

support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active Directory, Windows 11, Intune, SCCM, and Citrix Supporting remote working technologies including ...

youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. ...

Active Directory, Entra/AAD, DNS, DHCP, and Group Policy. Hands-on experience with networking fundamentals (TCP/IP, VLANs, firewalls). Proficiency with ITSM and RMM toolsets (ServiceNow, HaloITSM, ManageEngine, N-Able). Familiarity with system monitoring, patching, and backup solutions. Excellent problem-solving skills and ability to mentor ...

Senior IT Service Management (ITSM) Tooling Architect The role requires a proactive approach to traditional and emerging ITSM technologies, with a focus on creating practical, cost-effective, and high-quality designs. As part of an Agile team reporting to the Solution Owner, the architect will develop design documentation across … wide variety of ITSM tooling solutions, ranging from simple to highly complex. The role demands a dedication to secure, resilient, and scalable IT system design, providing customers with confidence in the solutions delivered. Key Responsibilities Lead the design, configuration, installation, and customization of ITSM/ITIL/Service Desk tooling ...

need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management and inventory best practices Awareness of software licensing models (e.g. Microsoft ...

least 3 years’ experience in an IT-focused role Experience supporting key software, including Office 365, Active Directory, Intune, Teams/Zoom, and ITSM platforms (e.g., ServiceNow) Hands-on hardware experience with laptops, mobile devices, printers, and monitors Desirable (but not essential) qualifications/experience: ITIL, AV support, Document Management ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

experience with Active Directory administration Experience supporting users in a Microsoft-centric environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary ...

power distribution. First Line Service Desk Support Act as the initial point of contact for all IT queries via phone, email, and the HALO ITSM platform. Log, categorise, and prioritise incidents and service requests accurately and efficiently. Diagnose and resolve first-line issues such as: Password resets and account lockouts ...