1 to 25 of 1,127 Permanent ITSM Jobs in the UK

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client IT service management … processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support ...

Identification and Reconciliation Engine configuration, identification rules, reconciliation rules, data source rules, source precedence and multi-source CMDB patterns.Experience integrating CMDB data with ITSM, ITOM, Security Operations, Asset Management and other platform capabilities to support impact, change, incident and service-management outcomes.Working knowledge of ServiceNow scripting, including JavaScript and GlideRecord ...

Identification and Reconciliation Engine configuration, identification rules, reconciliation rules, data source rules, source precedence and multi-source CMDB patterns.Experience integrating CMDB data with ITSM, ITOM, Security Operations, Asset Management and other platform capabilities to support impact, change, incident and service-management outcomes.Working knowledge of ServiceNow scripting, including JavaScript and GlideRecord ...

Identification and Reconciliation Engine configuration, identification rules, reconciliation rules, data source rules, source precedence and multi-source CMDB patterns.Experience integrating CMDB data with ITSM, ITOM, Security Operations, Asset Management and other platform capabilities to support impact, change, incident and service-management outcomes.Working knowledge of ServiceNow scripting, including JavaScript and GlideRecord ...

Identification and Reconciliation Engine configuration, identification rules, reconciliation rules, data source rules, source precedence and multi-source CMDB patterns.Experience integrating CMDB data with ITSM, ITOM, Security Operations, Asset Management and other platform capabilities to support impact, change, incident and service-management outcomes.Working knowledge of ServiceNow scripting, including JavaScript and GlideRecord ...

contribute to the enhancement of Service Desk processes. Ensure all incidents, requests, and technical activities are accurately recorded within the IT Service Management (ITSM) system. Maintain high levels of customer service while managing competing priorities in a fast-paced technical environment. Keep technical knowledge current by maintaining awareness of emerging … problem management activities. Strong leadership, mentoring, and coaching skills with the ability to support and develop technical colleagues. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Excellent analytical, troubleshooting, and problem-solving skills. Strong communication and stakeholder management skills with the ability to explain ...

Skills and Experience: Proven experience in managing IT service delivery within the Defence sector or other highly regulated environments. Strong technical background in IT service management, with in-depth knowledge of frameworks such as ITIL. Excellent leadership and team management skills, with the ability to motivate and guide a team ...

environment). Experience with infrastructure-as-code, CI/CD pipelines, and DevOps practices in an operational context. Familiarity with ServiceNow, Jira, or equivalent ITSM and project tracking tooling. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make ...

services. Experience supporting Windows endpoint environments, including Intune and/or Configuration Manager. A structured, methodical approach to troubleshooting and incident resolution. Familiarity with ITSM tools such as ServiceNow, including accurate ticket and change management. Understanding of ITIL practices, particularly Incident, Change and Problem Management. Clear written and verbal communication ...

Experience translating technical concepts for non-technical audiences Desirables Formal project management certification (PMP, PRINCE2, Agile/Scrum certifications) Experience with ServiceNow or similar ITSM platforms for change and incident management Knowledge of Windows Server technologies and enterprise infrastructure Experience with Ping AM/Ping DS Identity product ...

governance principles. Knowledge of Microsoft 365 security & compliance capabilities. Basic understanding of Azure Active Directory/Entra ID identity and access concepts. Familiarity with ITSM/incident management processes. Understanding of regulatory compliance basics. How compliance and data protection teams use Purview outputs. Data sensitivity models and how they ...

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. Provide operational support across ITSM functions and contribute to cross-functional initiatives. Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...

Desirable Knowledge of Microsoft Intune and endpoint management. Familiarity with PowerShell scripting and automation. Experience with cybersecurity tools and security best practices. Experience with ITSM solutions and helpdesk ticketing systems. Knowledge of ITIL principles or service management frameworks. Experience working with or maintaining ERP systems. Personal Attributes Analytical and methodical ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

Computing, Desktop Support, or IT Helpdesk roles. Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.Familiarity with ITSM tools like ServiceNow, Remedy, or similar platforms. Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity Management).Experience in A/V support, collaboration tools ...

platforms.\Experience managing and maintaining CMDBs, configuration items (CIs), relationships, and data quality processes to ensure accurate and reliable configuration information. Strong knowledge of ITSM practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, supported by a good understanding of ITIL best practices. Ability to analyse asset ...

identify trends, and drive continual improvement initiatives Experience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholders Strong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration Management Proven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented ...

Data Lake design principles Experience with data pipeline monitoring, troubleshooting, and incident management Familiarity with Power BI and data visualization tools Experience with ITSM or ticketing platforms (e.g., ServiceNow). Knowledge of data governance and quality standards in enterprise environments Familiarity with GxP or life sciences data environments ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

Experience automating and integrating with Active Directory, Exchange Online, Azure AD/Entra ID, and related Microsoft technologies. Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST APIs, and OAuth-based integrations. Knowledge of Microsoft SCOM integration, alert processing, event management workflows, and monitoring tool ...

without close supervision in a fast‐paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

cross-functional dependencies Strong written and verbal communication skills, including experience supporting client-facing communications, service reviews, or business-review materials Experience working with ITSM, ticketing, reporting, dashboard, or data-visualization platforms Strong attention to detail with the ability to produce accurate, complete, and professional incident, RCA, compliance, and service ...