1 to 25 of 477 Permanent ITSM Jobs in the UK

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

hybrid environments (e.g. on-premise, cloud, SaaS). Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and results-driven Level 1/Level 2 IT ...

Practical experience working within an ITIL-aligned support model (Incident, Change, Problem). Strong troubleshooting capability, with a structured and methodical approach. Experience using ITSM tooling such as ServiceNow. Ability to manage workload effectively in a shared services, multi-customer environment. Clear and concise communication skills, both written and verbal. ...

understanding of Active Directory and Entra ID (Azure AD). Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Experience using IT service management and ticketing platforms. Strong diagnostic and troubleshooting skills. Excellent communication and customer service skills. Ability to prioritise workload and manage multiple competing tasks. Experience ...

ManagerProgramme Name: LCSTLocation: Bristol, UKAre you ready for your next career challenge?.. Role Overview:The Service Desk Manager will be an experienced IT service management professional responsible for the leadership, performance, and continual improvement of the Service Desk function across the LCST programme. The role will provide strategic ...

initiatives, and pricing improvements.Service Management & Collaboration• Work closely with the wider Service Management team to support high-quality service delivery. • Provide operational support across ITSM functions and contribute to cross-functional initiatives. • Collaborate with IT, Finance, Security, Infrastructure, and external suppliers to ensure effective service and asset management.Governance & Compliance• Ensure ...

device deployment processes. Escalate complex technical issues to 2nd and 3rd line support teams when appropriate. Maintain accurate records and documentation within the IT Service Management system. Assist with hardware builds, software installations, and routine maintenance activities. Contribute to continuous improvement initiatives and knowledge base development. Follow IT security policies ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills:IT Operations & Service Continuity: Ability to ensure ...

initiative and without close supervision in a fast-paced environment.Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance.Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management.Understanding of AI-enabled workplace technologies and automation opportunities that ...

without close supervision in a fast-paced environment. Technical Skills: Experience managing IT operations, projects, support teams, and service delivery performance. Familiarity with IT service management tools and best practices, including ServiceNow, Agile/DevOps methodologies, and project portfolio management. Understanding of AI-enabled workplace technologies and automation opportunities that ...

Microsoft 365, Teams, AD, Intune, and Azure AD.Strong communication skills, able to collaborate effectively with both technical colleagues and high-demand business users.Curiosity about ITSM tools such as ServiceNow and working towards CompTIA A+ certification is a plus.What's On Offer38,000 - 42,000 base salary.Time off in lieu ...

across Windows, macOS, and Linux (including Microsoft Entra ID, Intune, JAMF, Microsoft 365, and endpoint security tooling)Strong service management discipline including SLA ownership, ITSM process design, and experience operating a ticketing platform such as Jira Service Management or equivalentTrack record of building metrics-driven support operations and reporting outcomes ...

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell scripting. Experience with automation and process improvement initiatives. ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

endpoint security, and vulnerability management tools. Networking & Infrastructure Security: Understanding of firewalls, VPNs, SD-WAN, DNS security, endpoint protection, and cloud security controls. IT Service Management & Automation: Experience implementing ITIL-based service management, automating operational tasks, and optimising service delivery. Operational & Leadership Skills: IT Operations & Service Continuity: Ability to ensure ...

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

between managed service providers (desirable).Exposure to PostgreSQL, NoSQL and modern data platforms (Cosmos DB, DynamoDB, MongoDB), and familiarity with Jira, Confluence and enterprise ITSM tooling (desirable).Relevant certifications such as Microsoft Azure Database Administrator, AWS Database Specialty, Oracle OCP, ITIL or PRINCE2, or a degree in Computer Science ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

ServerFamiliarity with data modeling concepts and warehouse performance tuningSupport & Incident ManagementStrong troubleshooting and analytical skills for root cause analysisExposure to ITSM tools (e.g., ServiceNow, Jira)Preferred Qualifications:Microsoft Certifications (e.g., DP-900, AZ-900, DP-203)Familiarity with AKS, Docker, or containerized ML environmentsUnderstanding of data governance and security ...

Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication and customer service skills. Must be eligible for SC Security Clearance. Desirable Experience working within ...

mailbox access, Teams/OneDrive support) Active Directory basic user/account administration (with guidance) Hardware diagnostics (desktops, laptops, printers, peripherals) Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service Experience 02 years' experience in an IT Service Desk, helpdesk or desktop support environment ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance of new or amended services into ...

related field. Practical experience with enterprise software, including Microsoft 365, VDI solutions, and collaboration tools (e.g., Teams, SharePoint). Hands-on experience using modern ITSM platforms such as ServiceNow or Jira Service Management. Excellent problem-solving capabilities across hardware, software, and networking environments. Strong written and verbal communication skills, with ...