1 to 25 of 439 Permanent ITSM Jobs in the UK

and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best Experience to our Customers. We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Team Leader. Working More ❯

user guides and a knowledge base for common issues. Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to More ❯

user guides and a knowledge base for common issues. Key Skills, Experience and Qualifications Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform. A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA. Strong customer service and communication skills, with the ability to More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission About the Role Were seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is a … business growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . Youll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

New Business ITSM Sales Executive/ITSM Solutions Sales – IT/MSP Location: Hybrid, Watford (2 days per week in office) Type: Full-time Salary: £60,000 – £80,000 + commission About the Role We’re seeking an experienced New Business Solutions Sales Executive with a proven track record in ITSM solutions sales , software integration , and automation . This is … growth through strategic lead generation, solution selling, and relationship building across Managed Service Providers (MSPs) and enterprise customers . You’ll leverage your domain expertise in IT Service Management (ITSM) to understand customer challenges, demonstrate the value of automation and integration, and position our services as a trusted extension of their IT operations. This is an opportunity to join a … rapidly growing international organisation and play a pivotal role in expanding our footprint within the ITSM and MSP ecosystem. Key Responsibilities New Business Development & Lead Generation Drive proactive new business acquisition through outbound prospecting, targeted campaigns, and strategic networking within the ITSM/MSP sector. Identify and engage key decision-makers across IT, Operations, and Service Management functions. Qualify, nurture More ❯

the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/desktop migrations and mobile device More ❯

the interpersonal skills to lead, inspire and build trust. Key skills & experience: Demonstrated experience managing IT support or service delivery teams. Deep understanding of ITIL practices (ITIL Foundation required; ITSM certification preferred). ServiceNow platform experience Active Directory, Azure AD, Okta and Conditional Access Outlook, Exchange Online, and Intune Windows and macOS environments Laptop/desktop migrations and mobile device More ❯

ensuring a positive experience for all customers. Take ownership of tickets through to resolution, including communication with customers and other IT functions ensuring all updates are logged on our ITSM toolset. Prioritise and manage workload in line with SLAs and business impact. Troubleshoot end user IT related issues. Provide support with request fulfilment including but not limited to account creations More ❯

preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with IT service management tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. More ❯

preferably within a retail environment. Strong background in budget management, vendor negotiations, and technical support. Proven ability to lead distributed teams and manage multi-site operations. Experience with IT service management tools (e.g., ServiceNow, Jira). Hands-on expertise in Windows, macOS, POS systems, networking, and cloud platforms (e.g., Azure). Expertise in Microsoft 365 Admin Centre, Intune, and SharePoint. More ❯

VIPs and ExCo members Full driving licence and own car preferred to be able to attend IT emergencies. Qualifications Microsoft 365 Fundamentals (MS-900) - essential ITIL foundation v3 - ideal ITSM platforms like Halo, FreshService, Service Now, Ivanti – preferred SCCM, WDS - preferred You will be required to work 40 hours per week. Monday to Friday. You will do an 8-hour More ❯

and ensure delivery within allocated budget What we’re looking for: Proven experience managing an IT Service Desk on similar support function Proven ITIL Service Management exposure Experience with ITSM Tools (e.g. ServiceNow) Strong leadership, communication, and stakeholder management skills. Familiarity with ISO27001 compliance and audit requirements Proactive and adaptable, with a continuous improvement mindset. Knowledge of Microsoft 365, Active More ❯

of Time) Service Delivery (30%) Ensure operational service targets and contractual obligations are consistently met, tracking issues through to resolution and escalating to senior support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem More ❯

technologies Requirements Previous experience in a similar Service Desk or IT Support role Proficient in Microsoft 365 administration and support Experience with Windows and macOS desktop environments Familiar with ITSM tools such as Freshservice for ticketing and incident management Basic understanding of Entra ID (Azure Active Directory) Experience with Microsoft Intune for device and endpoint management Working knowledge of networking More ❯

Reengineering etc Knowledge of GDPR, NHS Digital requirements, Data Protection Act, and healthcare-specific regulations. Awareness of security threats and best practices for protecting patient data Understanding of ITIL, ITSM, and governance frameworks Experience with AI, automation, cloud computing, system interoperability and other modern IT solutions in healthcare Essential Essential Communication: Strong verbal and written communication skills, capable of conveying More ❯

network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are More ❯

systems used across Holiday Extras. Investigate and resolve issues ranging from user access and configuration errors to data or integration problems, helping keep our business running smoothly. Work with ITSM tools such as Jira Service Management to log, prioritise and resolve incidents efficiently and accurately. Work with a broad technical stack including macOS, Google Workspace, GitHub, cloud-based tools, and More ❯

ll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in Microsoft Windows 10/11, Office 365, and related applications. Familiarity with IT Service Management tools (e.g. Halo or similar). Hands-on experience with device installation, configuration, and troubleshooting. A solid understanding of IT security practices and tools. ITIL v4 Foundation and CompTIA More ❯

and Mitel's internal frameworks and standards. Requirements: Proven experience in service delivery management, project management, or a similar role within a fast-paced environment. Strong understanding of IT service management frameworks (ITIL4 preferred). Demonstrated ability to manage customer relationships and deliver exceptional client service. A clear desire for professional growth and a track record of taking on new More ❯

on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of More ❯

on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in a reasonable amount of More ❯

skills with the ability to motivate other parts of the business locally/abroad to engage EDUCATION Engineering Strong English Language Proficiency Microsoft certification for M365 services Knowledge of ITSM tool More ❯

cloud platforms. Experience with endpoint management solutions (SCCM, Intune, etc.) and monitoring tools (e.g., Nagios, Zabbix). Support & Process: Familiarity with ticketing systems (JIRA, ServiceNow, etc.) and knowledge of ITSM/ITIL practices for managing service requests and change management. Soft Skills: Excellent problem-solving, listening, and teamwork skills . The ability to multitask and work well under pressure. If More ❯

network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are More ❯

network issues across laptops, desktops, and meeting-room technology. Support audio-visual and conferencing systems within offices and meeting spaces. Log, update, and manage all support tickets through the ITSM system. Escalate unresolved issues appropriately to Level 2 or Level 3 support teams. Create and maintain technical documentation and knowledge base articles. Communicate effectively with users, ensuring their needs are More ❯