1 to 25 of 206 Permanent ITSM Jobs in the UK

Architect designing solutions for a variety of different business use cases (preferred, not essential) Strong working knowledge of SaaS platforms such as Microsoft365 and ITSM tooling (Halo preferred) Knowledge of current trends in the Technology space in particular Gen AI, Co-Pilot, LLMs Strong requirements gathering skills with demonstrable experience more »

mile" for our colleagues Ensure that all contact with the IT Service Desk is handled efficiently and is a positive experience Maintain and develop ITSM tool in line with ITIL Service Lifecycle and making recommendations for service improvements Further develop KPI's and metrics to help measure and drive service … the development, implementation and administration of service management principals and process Ensure the IT Service Desk team are trained on ITIL best practices and ITSM tool improvements People/Leadership Create and drive a 'fast pace' environment with a culture of high quality service and exceptional customer experience Responsible for … Experience Required Essential ITIL qualification and experience of working within the framework Practical understanding of Service Management Demonstrable experience of working in an IT Service Management environment • Experience administering and improving a recognised ITSM tool Ability to lead a team of people to achieve results Proactive, self-motivated and able more »

experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of IT Service Management principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »

delivery experience. Strives to always deliver an excellent customer service experience. Excellent verbal, written communication, sharp analytical and problem-solving skills. Experience using IT service Management tools, such as ServiceNow and Jira. Flexible and adaptable when dealing with changing requirements and priorities. Highly organised, methodical with a keen attention to more »

frameworks like Cyber Essentials * Experience working with PSA tools (preferably Autotask) and managing to SLAs Desirable: Microsoft certifications and familiarity with ITIL or other ITSM frameworks would be a plus. Duties: * Provide onsite and remote support to a variety of organisations * Deliver projects on customer sites, ensuring timely and efficient more »

strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet both business and operational needs. You will lead a team … improvement in service management practices. Maintain effective Change Management processes to reduce risk and ensure service stability. ITSMO Leadership: Establish and lead the IT Service Management Office (ITSMO), ensuring governance and oversight of all ITSM activities within the organization. Lead the development and optimization of ITSM tools and systems (e.g. … training and development plans to ensure team members maintain expertise in ITIL, ITSM practices, and service delivery. Requirements: 10+ years of experience in IT Service Management, including at least 5 years in a leadership role. ITIL Certification Proven experience in Service Design and Service Transition within complex IT environments. Strong more »

strategic direction, governance, and ongoing enhancement of IT Service Management (ITSM) processes, with a focus on ITIL Service Design, Service Transition, and the IT Service Management Office. This role ensures that services are effectively designed, transitioned, and managed to meet both business and operational needs. You will lead a team … improvement in service management practices. Maintain effective Change Management processes to reduce risk and ensure service stability. ITSMO Leadership: Establish and lead the IT Service Management Office (ITSMO), ensuring governance and oversight of all ITSM activities within the organization. Lead the development and optimization of ITSM tools and systems (e.g. … training and development plans to ensure team members maintain expertise in ITIL, ITSM practices, and service delivery. Requirements: 10+ years of experience in IT Service Management, including at least 5 years in a leadership role. ITIL Certification Proven experience in Service Design and Service Transition within complex IT environments. Strong more »

and vulnerability management platforms. Assist with risk assessments and internal/external audits. Perform regular security monitoring. Review and resolve security tickets within the ITSM tool. Identify cyber security issues. Assisting the IT Team to ensure that the various IT platforms are secure and hardened, include reviewing planned changes for more »

are well-equipped to handle their responsibilities. Monitor ticket flow, ensuring timely resolution of issues, and maintaining high levels of customer service. Develop ServiceNow ITSM to automate processes and provide a scalable solution using industry best practices. Project Management: Collaborating whilst managing numerous stakeholder’s expectations to understand departmental challenges more »

enterprise-level End User technologies (hardware, software, applications). Experience managing End User Technology and Services for diverse user bases. Skilled in ITIL processes, ITSM tools (ideally ServiceNow), and DEX tools (ideally Nexthink). Strong communication skills and able to convey complex technical issues. Experience with automated systems, Service Management more »

professional communication, maintaining a customer-focused approach. Ability to work independently, using initiative to manage support requests to a high standard. Familiarity with IT Service Management best practices, preferably ITIL processes. Assist with IT project delivery by installing, configuring, and commissioning end-user devices, servers, and other infrastructure components. Provide more »

management procedures and implementing preventive measures to avoid future incidents. Key Requirements: Proven experience in incident management or similar roles Strong knowledge of IT service management frameworks (e.g., ITIL) and incident management best practices. Stakeholder management Experience Experience using JIRA Experience in documentation, processes, service reporting and dashboards. Analytical mindset more »

servicing, and patching of Windows OS deployments. Skills will include: 5+ years' experience supporting Windows 10/11 based systems 5+ years' experience supporting ITSM such as JIRA Service Management or similar 5+ years' experience supporting Microsoft Windows 2012/2016 Server 5+ years' experience supporting Active Directory 5+ Years more »

Service Requests are resolved in an effective, efficient, and customer-centric manner, with updates recorded in Halo as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Coordinate effectively with other IT Support Analysts more »

team. The ideal candidate will have a strong background in ServiceNow development and administration, with a passion for creating innovative solutions that enhance IT service management and improve business processes. Key Responsibilities: Development and Customization: Design, develop, and customize ServiceNow applications and modules to meet business requirements. Integration: Collaborate with more »

manage multiple releases simultaneously. - Knowledge of CI/CD pipelines and automation tools for Salesforce. - Familiarity with Agile methodologies and ITIL or other IT service management frameworks is a plus. more »

months. Person Specification Qualifications and knowledge Essential IT related degree (or equivalent qualification/relevant experience) Evidence of continuous personal development Desirable IT Service Management qualification e.g. ITIL Foundation Project Management qualification e.g. Prince 2 Foundation Experience Essential Relevant experience in a team lead role Experience in being a member more »

in vendor and supplier management. Experience with disaster recovery and business continuity planning. Effective resource management and allocation. Familiarity with ITIL or other IT service management frameworks. Strong financial acumen, including budget management and cost optimization. Excellent communication and interpersonal skills. What’s on Offer Competitive Salary : Up to £160K more »

the ITIL4 Framework Proficient with Active Directory, Office 365 user and group administration Experienced in troubleshooting and supporting both Windows and OSX platforms devices. ITSM tools such as Manage Engine, ConnectWise, Service Now, Halo, BMC etc. Duties of the position: Monitor security systems and alerts using SIEM tools like Microsoft more »

digital transformation . Experience in one or more following Digital & Data Transformation Initiatives: Cloud Migration and Platform Implementation AI Strategy and Solutions Infrastructure Modernisation - ITSM and Digital Workplace Data Analytics, Data & Finance Programmes This is an advert post to build our active candidate network in the above designated areas. Not more »

informed and any outstanding service requests are escalated to the relevant line manager. (7)Ensure the accuracy and integrity of the IT Service Management (ITSM) system is maintained at all times by making sure any new registrations or amendments to existing user details are updated accurately and in a timely … manner. (8)Use the ITSM as the Trusts ICT asset management system, and to use the system for the production of management reports, as required. (9)Ensure that any system failures are escalated appropriately in line with Service Desk documented procedures. Also ensure that accurate and timely communication is maintained more »

primarily D365 F&SCM, and integrations with other enterprise systems. Working alongside the IT Director and the Infrastructure & Endpoint Manager to maintain strong IT Service Management practises across the region to support business needs and ensure that target service levels are established and reported against agreed KPIs. Key Responsibilities Service … and directors to ensure good interdepartmental relations and communications, making sure that all information given out is up to date, accurate and appropriate. IT Service Management & ITIL Ensuring the delivery of Le Creuset specific service management processes: Incident & Major Incident.. Request Fulfilment. Problem. Change. Access. Knowledge. Asst & Configuration The management more »

management databases (CMDB) and IT asset management Ability to architect and implement ServiceNow CMDB solutions to meet business requirements Proficiency in IT service management (ITSM) processes and best practices Certifications in ServiceNow Administration or Implementation is a plus If the above role interests you kindly apply asap. more »

s 3rd Party vendors in the “War-room” as requested by the Service teams. Ensure proper closure of the Major Incident in the Customer ITSM system. Provide pre-RCA of the incident resolution as per the agreed SLA. Make decisions to resolve Major Incidents in timely and compliant manner. Provide … continuous update of the Major Incident in the Customer ITSM system (at least every 60 mins updates or as needed for the situation) Create a Post Incident Report within 24 hrs of Closing of War room and hand over the details of the Incident to Problem Manager to trigger opening … Major Incidents & War Rooms and ensure that the details of Fixnotes , resolution code , affected services , time lines of activities are all updated in the ITSM tools . Drive daily health checks across TCS technology teams for capacity and availability Participate in the Problem review meetings in case of no ongoing more »

Role: Sales Executive ITSM Sales Service Desk Sales Location: Reading Hybrid Salary: up to £70,000 base OTE £140,000 Type: Permanent An excellent opportunity has come up with a growing, global company who specialises in business innovation and business change. Do you have a background within Service Management/ more »