AWS Solution Architect
- Hiring Organisation
- Billigence
- Location
- England, United Kingdom
Need Proven experience designing Amazon Connect –based contact-centre solutions at scale. Strong background in cloud integration patterns, preferably AWS-native. Solid understanding of IVR design, queue structures, routing logic, call flows, and omni-channel workflows. Experience integrating external platforms such as CRM, WFM, analytics, case management, and telephony carriers. ...