11 of 11 Permanent IVR Jobs in the UK

Chief Technology Officer

Hiring Organisation
Jobleads-UK
Location
Manchester, England, United Kingdom
CPaaS environment Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms Strong understanding of secure payment integrations (e.g., PCI‐DSS, tokenisation, IVR payments, hosted payment pages) Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management ...

Telephony Application Manager

Hiring Organisation
JLA Limited
Location
Sowerby Bridge, West Yorkshire, Yorkshire, United Kingdom
Employment Type
Permanent
Salary
£35,000
supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration. Hands-on incident management through to resolution, including coordination across internal teams and suppliers. Experience delivering changes/releases (planning, testing, implementation ...

Lead Technical Architect

Hiring Organisation
DWP Digital
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£95,000
high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

Lead Technical Architect

Hiring Organisation
DWP Digital
Location
Manchester, North West, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£95,000
high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

Lead Technical Architect

Hiring Organisation
DWP Digital
Location
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£95,000
high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

Lead Technical Architect

Hiring Organisation
DWP Digital
Location
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£95,000
high-availability environments You have experience with telephony and contact centre technologies (such as Cisco, Avaya, Genesys, Amazon Connect or NICE CXone), including VoIP, IVR, CTI and ACD You understand AI and automation in contact centres, including conversational IVR, NLP, chatbots, speech analytics, real-time agent support, and WFM/… shift from traditional telephony to a fully integrated omni-channel environment, enabling seamless journeys across voice, chat and digital services. This includes designing conversational IVR and integrating AI-driven capabilities such as natural language processing and virtual agents - while ensuring services remain resilient, secure and scalable. You'll work across ...

IVR Customer Experience Designer

Hiring Organisation
17918
Location
London, United Kingdom
Interactive Voice Response IVR CX Designer £400-430 per day Inside IR35 Remote-First (1 day per month onsite) Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation of its customer contact experience and are looking for an experienced IVR CX Designer to help redesign ...

IVR Customer Experience Designer

Hiring Organisation
PCR Recruitment Limited
Location
London, UK
Interactive Voice Response IVR CX Designer Find out more about this role by reading the information below, then apply to be considered. £400-430 per day Inside IR35 | Remote-First (1 day per month onsite) | Telecommunications & Customer Experience We are supporting a leading UK organisation undergoing a significant transformation … customer contact experience and are looking for an experienced IVR CX Designer to help redesign and optimise customer journeys xkybehq across voice and conversation Please click on the apply button to read the full job description ...

AWS Engineer

Hiring Organisation
Hays
Location
Birmingham, West Midlands, United Kingdom
Employment Type
Permanent, Work From Home
Salary
£500.0 - £600.0 per day + £500 to £600 p/d
incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows/IVR logic Routing and queue configuration Integration architecture Carry out hands-on engineering tasks including: Configuration changes Debugging and issue resolution System optimisation Support transition activity, including …/coexistence where required Essential Skills & Experience Strong hands-on experience with AWS solution development Proven expertise in Amazon Connect, including: Contact flow and IVR development Queue and routing logic Multi-channel configuration (voice, email, chat) Solid experience in system design and architecture Strong troubleshooting and optimisation capability within live ...

Customer Service Executive

Hiring Organisation
Barchester Healthcare
Location
Washington, NE38 8HZ, United Kingdom
Salary
£33000.00
home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … telephony systems. The role is a remote position but requires regular meetings at the Newcastle contact centre. Key duties include data analysis to optimize IVR performance, maintenance and improvement of telephony platforms to enhance customer experience and operational efficiency, and thorough examination of performance data to manage call volumes. Candidates ...

Customer Service Executive

Hiring Organisation
Barchester Healthcare
Location
Peterlee, SR8 5UP, United Kingdom
Salary
£33000.00
home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … centre and customer journey. The Executive will work remotely, with regular team meetings in Newcastle, focusing on data analysis to identify trends and boost IVR performance. Responsibilities include ownership of telephony platforms to improve customer experience, configure and maintain systems, and manage call volumes and spending. Candidates must have Excel ...