1 to 2 of 2 Permanent IVR Jobs in the UK with Remote Work Options

produce efficient and exceptional customer experiences. These include but are not limited to; SFDC ticketing, Jira escalation/collaboration, KCS, incident and escalation management, IVR flows, CCP, StatusHub, on-call and more. Manage on-call rotation to ensure adequate coverage, participating in Crisis Management rotation as needed. Regularly perform analysis more »

Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »