7 of 7 Permanent Infrastructure Support Analyst Jobs in the UK

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment, and takes pride in ensuring reliable … internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). Diagnose and resolve technical issues related to Dynamics … CRM. Escalate complex cases, ensuring accurate and complete documentation is maintained. Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. Identify recurring issues and contribute More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment … and takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment … and takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

We are seeking an Infrastructure Engineer/Support Analyst, responsible for supporting and maintaining our clients internal IT systems and hardware estate as well as supporting their Dynamics 365 support operation. Training on D365 will be provided! This role is ideal for someone who enjoys hands-on technical work, thrives in a practical support environment … and takes pride in ensuring reliable internal IT operations. About the Role You will support the day-to-day operational needs of the business, focusing on internal IT systems, equipment, and processes. Main Duties and Responsibilities Application Support * Provide 1st and 2nd line support for Microsoft Dynamics 365 applications (internal and external users). * Diagnose and resolve … CRM. * Escalate complex cases, ensuring accurate and complete documentation is maintained. * Conduct remote troubleshooting sessions and collaborate with colleagues to reach timely resolutions. * Log, track, prioritise and manage support tickets in line with SLAs using our ticketing system. * Ensure customers are kept informed throughout the lifecycle of their tickets and receive clear, professional communication. * Identify recurring issues and contribute More ❯

IT Applications and Infrastructure Support Analyst Our Client a bank based in Central London is looking to recruit a seasoned professional with at least 5 to 10 years hands-on expertise at 2 nd and 3 rd level support. 1st and 2nd Line Troubleshooting/Root-Cause Analysis, Documentation write ups for Knowledge Base Articles Be an … integral part of the Support team in supporting and delivering all aspect of services and full range of client support including, but not limited to: Workstation Imaging, Hardware Configurations, Deployment of Software and Hardware, AD Management, Asset Management, Ticket Queuing Management (Alloy Navigator) and general overall efficiency to deliver the best service we can to our Users. Be … point of all incoming IT queries and issues, with following ITIL best practice to ensure we always deliver high-standards of operations Liaise with colleagues in London and external support/3rd party to deliver resolutions for complex matters as we’re in the process of many IT migration projects from legacy to new as well as life cycling More ❯

Infrastructure Support Analyst - PERM £50K + Bonus - Investment Banking An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals. Working closely with the support team, you will maintain Windows … pm). We will only be considering applications with a notice period of 1month or less. Due to the urgency of this hire. Requirements: Proven experience as a desktop support (minimum 3years) Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix) Familiarity with endpoint security software … and antivirus firewalls Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement If you are interested in More ❯

Job Type Permanent Location City of London, London Job Ref BBBH21 Date Added July 3rd, 2025 Consultant Heather Thompson An investment bank is seeking an Infrastructure Support Analyst to provide technical support for end-users to troubleshoot hardware, software, and network issues across VDI, Desktop Computers, laptops, printers, and other peripherals. Working closely with the support … pm). We will only be considering applications with a notice period of 1month or less. Due to the urgency of this hire. Requirements: Proven experience as a desktop support (minimum 3years) Strong knowledge and experience of desktop operating systems, hardware, and software (Win 11, MS 365/office suite, VDI, Exchange online, Citrix) Familiarity with endpoint security software … and antivirus firewalls Comfort with a stakeholder-facing role, where you interact with end-users in person, over the phone, and remotely Willingness to provide out-of-hours support as needed to meet project deadlines and support business operations Proactive ability to propose solutions for troubleshooting trends or gaps of risk/improvement If you are interested in More ❯