1 to 25 of 69 Permanent Journey Map Jobs in the UK

enterprise applications. Conduct user research, stakeholder workshops and usability testing to understand user needs, validate solutions and drive evidence-based design decisions. Create journey maps, UX flows, wireframes and high-fidelity prototypes, designing intuitive, data-rich interfaces that support complex trading and operational workflows. Collaborate closely with traders ...

centred design methodologies. • Experience working within agile, multidisciplinary delivery teams. • Ability to communicate concepts visually and facilitate collaborative discussions. • Familiarity with service blueprints, journey mapping, and workshop facilitation. • Proficiency with tools such as Miro, Mural, Figma, or similar collaboration platforms. • Strong stakeholder engagement and communication skills. Desirable: • Experience ...

direction Conduct or guide user research (moderated/unmoderated), synthesise insights and translate them to influence design decisions Produce UX artefacts including personas, journey maps, IA, wireframes and prototypes using tools like Figma, Miro and Dovetail Collaborate with service designers, developers and client stakeholders to create seamless ...

Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments. Experience using Jira and Confluence. Exposure to service design and customer journey mapping. Experience working within large enterprise organisations. What We’re Looking For We’re looking for someone who can: Handle complex stakeholder environments with ...

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

business transformation initiatives within financial services. Experience developing customer strategies, service propositions, operating models or go-to-market approaches. Strong understanding of customer journey mapping, service design and customer-centric transformation methodologies. Experience conducting customer, market and competitor research, synthesising insights into clear recommendations for senior stakeholders. Experience ...

design process for both web and mobile products, from initial research and discovery through to final delivery. Produce user flows, customer journey maps, wireframes, and other UX artefacts to communicate design solutions effectively. Partner with development teams throughout implementation to ensure designs are delivered accurately and maintain ...

design that bridges business needs and technical delivery, with clear acceptance criteria. Champion user‐centric design across digital and AI solutions, using concepts, journey maps and lightweight visuals to communicate intent. Team Leadership, Culture & Development Lead, develop and inspire a team of digital and AI solution designers ...

stakeholders who genuinely value design What you're great at - End-to-end UX/UI design across ecommerce websites, including user research, journey mapping, wireframing, prototyping, responsive UI design and developer handover Running and interpreting both qualitative and quantitative research, including usability testing, customer interviews, behavioural analysis ...

customers and end users: frame problems, explore concepts, validate ideas, and partner with Product and Engineering to bring solutions to life Create personas, journey maps, conceptual diagrams, user flows, wireframes, and interactive prototypes Make strategic design and UX decisions for existing and new features in complex, high-stakes ...

into workflows in a way that genuinely enhances productivity and decision-making Requirements Strong UX design experience within complex enterprise environments Expertise in journey mapping, workflow design, wireframing, prototyping, and usability testing Experience designing AI-assisted products and user experiences Ability to design for multiple user personas ...

What We're Looking For • Proven experience as a UX Designer on enterprise-scale digital products • Strong end-to-end UX capability including journey mapping, wireframing, prototyping and usability testing • Experience designing complex operational workflows and multi-user experiences • Exposure to AI-powered products or AI-assisted user ...

with compliance‐driven, operational, or workflow‐intensive platforms Experience designing for data‐rich, highly configurable, or rules‐driven systems Exposure to service design, journey mapping, or operational transformation initiatives Experience incorporating AI/automation into user experiences, particularly in complex decisioning environments Our promise ...

passionate about improving online customer experiences. Experience improving ecommerce customer journeys and conversion performance. Strong understanding of UX principles, usability and customer journey mapping. Experience using analytics and customer insight to influence decisions. Knowledge of A/B testing and experimentation methodologies. Experience creating wireframes and prototypes using ...

creating seamless digital experiences. Key Responsibilities Design user-centred digital experiences based on user research, data, and stakeholder requirements. Create wireframes, user flows, journey maps, prototypes, and interaction designs. Collaborate with User Researchers to understand user needs, behaviours, and pain points. Translate research insights into clear design solutions … Designer within multidisciplinary Agile teams. Strong understanding of User-Centred Design (UCD) principles and methodologies. Experience creating: User Flows Wireframes Interactive Prototypes Journey Maps Information Architecture Artefacts Design Specifications Experience conducting and applying usability testing insights. Strong understanding of accessibility and inclusive design principles. Proficiency with design ...

will be beneficial. Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improvecustomer interactions and satisfaction. This includes knowledge of customer journey mapping, customerfeedback mechanisms, and customer service best practices. Technical Skills: Proficiency in technical aspects such as system integration, data migration, andcustomization of the ServiceNow ...

flows Experience working closely with engineering teams to connect product discovery with delivery Strong product discovery experience, including customer research, product analytics, personas, journey mapping or story mapping Commercial acumen, with experience contributing to revenue growth, pricing, positioning or go-to-market strategy Experience using product KPIs ...

Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy, operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

senior stakeholders, programme boards and executive leaders on service strategy and priorities. Lead workshops, service mapping and the development of artefacts such as journey maps, service blueprints and prototypes. Ensure services are user centred, accessible, inclusive, secure and aligned with organisational goals. Help teams understand the wider service ...

deliver tangible outcomes. Experience developing new consulting practices, propositions, methodologies and teams. Extensive experience of citizen-centric service transformation, service design and citizen journey mapping. Strong understanding of Government structures across central Government, local Government and agencies. Ability to translate policy development into service delivery models. Knowledge ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...