18 of 18 Permanent Journey Map Jobs in the UK

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

move quickly, collaborating closely with product and engineering. What you'll do Design and optimise key B2B workflows (e.g. dashboard, analytics, alerts) Create journey maps, wireframes, and interactive prototypes Build and maintain a scalable design system in Figma Run user research and usability testing with enterprise customers Iterate ...

services Conducting user interviews, contextual research, usability testing, surveys and workshops Collaborating with product managers, service designers, UX designers and engineers Producing personas, journey maps, insight reports and clear recommendations Presenting research findings to stakeholders in an engaging, accessible way Ensuring research activities follow ethical, accessibility and inclusion ...

communicate and validate design concepts. Create native, platform-specific designs following Apple Human Interface Guidelines and Google Material Design principles. Develop user flows, journey maps, and information architectures to guide the development of intuitive user experiences. Iterate on designs based on user feedback, stakeholder input, and usability findings. ...

Conduct UX Research: Design and execute user interviews, surveys, and usability tests to uncover insights. ✅ Design Strategy: Develop user personas, journey maps, and information architecture for web/mobile applications. ✅ Prompt Engineering: Craft, test, and optimize prompts for AI tools (ChatGPT, Midjourney, Claude) to enhance design workflows. ✅ Create ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

enabled solutions). Demonstrated ability to lead workstreams, manage stakeholders, and drive outcomes in complex environments. Experience using relevant approaches such as Customer Journey Mapping, Target Operating Models, service design, and process improvement. Knowledge of digital transformation, technology adoption, and change management. Strong analytical and problem‐solving skills ...

owner/manager, analyst, strategist, business designer, or customer‐success specialist. Familiarity with - or willingness to learn - tools and techniques such as Customer Journey Mapping or Target Operating Models (training provided). Basic understanding of business process mapping and requirements gathering. Skills including problem solving, research, analysis ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

help guide delivery through agile practicesensuring the product grows in value over time. What Youll Be Doing Support and lead discovery: workshops, interviews, journey mapping, problem definition Translate insight into epics/user stories with clear acceptance criteria Own and manage the backlog, keeping the team focused ...

service principles across the organisation. The Role As a Service Designer, you will: Lead end-to-end service design activity across complex customer journeys. Map current and future state services, identifying pain points, dependencies, and opportunities. Work within agile environments to uncover priorities, visualise outcomes, and define scope from … operational teams. Support the evolution of service design capability and ways of working across the organisation. Clearly communicate service concepts, blueprints, and journey thinking to both senior and non-technical stakeholders. What Youll Bring A strong foundation in UX design, with clear progression into service design. Experience designing ...

Automising and running CRM campaigns across email and lifecycle channels Designing and maintaining end-to-end customer journeys , including hybrid flow-chart style journey mapping Driving loyalty and repeat engagement through data-led automation Working closely with the marketing team to align CRM activity with wider campaigns Analysing ...

tools such as Sitecore CMS Understand users, who they are and what their needs are based on quantitative and qualitative evidence. Identify content gaps, map journeys and write user stories. Propose design approaches or services to meet those needs and engage in meaningful interactions and relationships with users. Leverage … designing content, ideally for health insurance prospect and member experiences, or for digital healthcare or financial services user experiences Experience of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing content ...

tools such as Sitecore CMS Understand users, who they are and what their needs are based on quantitative and qualitative evidence. Identify content gaps, map journeys and write user stories. Propose design approaches or services to meet those needs and engage in meaningful interactions and relationships with users. Leverage … designing content, ideally for health insurance prospect and member experiences, or for digital healthcare or financial services user experiences Experience of user journey mapping and user story writing Experience of UX accessible writing and content design for digital channels Experience of editing and publishing content ...

Major Incident Skills & Experience 7 years of experience managing support projects or service delivery environments. Strong grounding in service design methodologies, including blueprinting, journey mapping, and codesign. Proven analytical and problemsolving skills, with the ability to interpret data and drive decisions. Experience supporting or partnering with Service Delivery … Ideal Candidate Summary Experienced service professional with 3-5 + years managing support projects or service delivery work. Strong service design capability, including journey mapping, blueprinting, and codesign. Analytical thinker who can interpret data, identify issues, and recommend improvements. Collaborative partner who supports the Service Delivery Manager with ...

drives value for both the client and the business Maintain an up-to-date understanding of relevant regulatory requirements across the client trading journey Ensure trading client journeys meet Product Governance reviews and the requirements of Consumer Duty, working closely with Client, Operations, Digital, Risk and Compliance … daily stand-ups, sprint reviews or demos, refinement, and planning Actively lead the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad About you Demonstrable experience in relevant roles, specifically within ...

complement organic acquisition and drive measurable bookings. Optimise modular booking flows and conversion rates across the estate. Ensure end-to-end patient journey quality and practice enablement. Own analytics frameworks, data flows, and insights for actionable decision-making. Manage external agencies, offshore teams, and global production partners. Lead … strong operational governance. Strong grounding in technical SEO, Core Web Vitals, structured data, and scalable multi-location search. Experience owning conversion and user journey optimisation, ideally across booking or high-intent funnels. Deep understanding of analytics (GA4/GTM), tagging/event structures, and data flows into ...

enterprise apps and more) Data Collection: Interviews, surveys, analytics, and system logs for usage patterns Persona Development: Creation of adequate actionable personas with journey maps and pain points Device Analysis: Inventory review, usage analysis, and consolidation opportunities License Optimisation: Review of Microsoft 365 license usage, identification of underutilisation … interpret device insights (performance metrics, utilisation patterns, application usage, connected peripherals, etc.) to understand user behaviour and requirements Conduct persona fitment analysis to map users to the right devices, tools, and technology stacks based on their day-to-day tasks and usage patterns Perform deep analysis of device usage ...