journeys that create the optimal user experience Use insights from user research and metrics to identify ‘pain points’ and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with our design more »
London, England, United Kingdom Hybrid / WFH Options
Informa
You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Develop effective user interfaces and interaction patterns to help users achieve their goals. Perfect, evolve and maintain design systems while more »
customer needs, pain points, and solution options 🔰 Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis 🔰 Establish customer journeymapping to guide product development; then validate that learning with user testing 🔰 Translate product vision into a roadmap containing well-defined, prioritised features that more »
Tamworth, England, United Kingdom Hybrid / WFH Options
Digital Waffle
research and gather insights to inform design decisions. Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Develop user flows, journey maps, and information architecture. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Iterate designs based more »
London, England, United Kingdom Hybrid / WFH Options
Informa
You bring curiosity, empathy, and a sense of humour to everything you do. Responsibilities: Articulate users’ needs, tasks, and goals into user stories, journey maps, and user requirements. Create wireframes, storyboards, and screen flows. Develop effective user interfaces and interaction patterns to help users achieve their goals. Design more »
Farnborough, England, United Kingdom Hybrid / WFH Options
Shaw Daniels Solutions
Reactjs and this role would be expected to produce frontend artifacts using this technology. Key Responsibilities Conduct user research, competitor analysis, and user journeymapping to understand user needs and pain points. Design intuitive and user-friendly interfaces for enterprise-level systems, workflows, dashboards, forms, and reports. Develop more »
ll decide which service design activities are appropriate for the project. Activities could include: client workshops, service definitions, service blueprints, service concepts, customer journeymapping, business model canvas, rapid prototyping, ethnographic studies, creative brainstorming, and persona development. On government projects, they use the GDS Service Standard as their more »
London, England, United Kingdom Hybrid / WFH Options
Aventum Group
product requirements. Defines product roadmap with input from all relevant stakeholders based on the product vision. Works with market research and creates customer journey maps and empathy maps as needed. Manage the product backlog (Epics, Features, Stories) and prioritise the backlog with stakeholders. Create and write detailed user more »
/removed and present to stakeholders for further action. Evaluate User Experience (UX) of the Digital Trader product through usability testing and user journey mapping. Identify areas of improvement and collaborate across the division to continuously improve the product. Qualifications and Experience This is an opportunity for an more »
EXPERIENCE Experienced user of tools such as Figma User experience expert with a history of driving business improvement across multichannel client journeys Customer journeymapping experience User research and usability testing experience BENEFITS Up to £65,000 Flexible hybrid working pattern Opportunity to grow and develop your career more »
collaboration and communication skills for cross-functional teamwork. Creative problem-solving abilities to address customer challenges and improve retention. Deep understanding of customer journeymapping and targeted content creation. Benefits: Flexible working arrangements 25 days annual leave + Extra day added on for every year of service Days more »
approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »
London, England, United Kingdom Hybrid / WFH Options
Palladium Digital
user-centric solutions, fostering effective communication and cooperation Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from customer journey maps, product roadmaps to digital products that meet client objectives Build strong, lasting relationships with your clients and identify and act on opportunities within more »
leading everything from social media or launch campaigns to DM and web build. We also provide very senior strategic planning for clients, customer journeymapping and helping clients to envision their future business, beyond just communications. OUR CULTURE: The VCCP Partnership has a unique culture, and we are more »
client is looking for someone more weighted towards UI and has a solid understanding of UX best practices rather than UX research and journey mapping. Benefits This is a great opportunity for a UI Designer to join a growing company who encourages the development of its employees, and more »
London, England, United Kingdom Hybrid / WFH Options
Culture Guru
successful candidate An understanding of the challenges of a subscription or membership organisation Google Analytics CRM software, Hubspot and or NetSuite experience Customer journeymapping skills to drive optimisation through a test-and-learn approach A business mindset coupled with strong data analysis skills The ability to tell more »
/myncs/partner platforms/crm newsletters) for young people and key stakeholders engaging with NCS. Skills in user experience design, customer journeymapping and content strategy (not just for marketing content). Key Activities Introduce an agile, user-centered development model across all of our digital … online touchpoints are accessible and introduce a usability testing approach Support the creation of a holistic data approach across the end to end journey Oversee the creation of holistic crm journeys and effective email marketing strategies working with the brand and content team Support NCS’s wider digital … developing content through co-creation, ideally with young people Delivering business change through digital Influencing stakeholders at all levels, including board level Customer journeymapping and creating effective journeys by representing and advocating from the perspective of an end user managing multiple external agencies supplying content and UX more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
and prototyping software such as Figma, Sketch, or Axure Highly skilled at conducting or leading a full range of UX work including user journeymapping, persona creation, sketching, low to high fidelity wireframing and prototyping, and leading co-creation and facilitation workshops Highly skilled at influencing company and … up to 5 days Bonus Scheme; an annual bonus that can earn up to 30% if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts more »
Farringdon, Greater London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »
City of London, London, United Kingdom Hybrid / WFH Options
Metropolitan Thames Valley
on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »
Employment Type: Permanent, Part Time, Work From Home
technical KPIs. Support the delivery and rollout of a new global website. Define, build and manage the website product roadmap – covering key value journey adds, integrations and customer journey improvements. Partner with our Marketing Technology Product Manager to ensure we can leverage and integrate out wider … level of services, quality and value. Essential competencies: Proven enterprise website management – 6+ years’ experience, preferably in B2B tech/SaaS market. User journey – creation and management of optimised journeys for key audiences. Use case – definition, collection and prioritisation (including management of backlog with stakeholders). Highly numerate … to inform decision making and presenting those to others. Technical skills and insight to support integrations with other key platforms in the customer journey e.g. Eloqua, Salesforce, GoToWebinar etc. Excellent and demonstrable collaboration skills. Passion for building great products to solve customer and business problems. Excellent communication skills more »
product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset' which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
IQ Assurance & Testing
product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset' which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »
A global travel organisation are looking for an enthusiastic Business Analyst with experience of customer journeymapping on digital projects, to join their growing technology function in London. This is a hybrid role, requiring 2 days per week in the office, which is a short walk from Victoria … be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … experience working through the discovery phase of complex greenfield projects to figure out scope and next-steps. You'll need experience of customer journeymapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT more »