1 to 25 of 66 Permanent Journey Map Jobs in the UK

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with More ❯

to apply Proven experience in user experience or digital product design. Background in user interface design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

field is a plus Additional requirement : - Lead and support in discoveryuser research to gather insights for new products and assist in production of research related UX documents like journey maps, personas etc. - Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations. - Effectively present ideas and concepts in form of wireframes, prototypes More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

information and technical logic into intuitive journeys and simple, elegant interfaces. 👋 As the Senior Product Designer, you’ll take ownership of end-to-end design from research and journey mapping through to high-fidelity work, prototyping, usability testing and iteration. You’ll evolve the design system and create explanatory artefacts that help customers and internal teams understand complex More ❯

workstreams within design projects with our clients from research and ideation to prototyping and implementation. Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points. Facilitate co-creation workshops with clients, stakeholders, and users to generate innovative service concepts. Collaborate More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

AI, and emerging technologies to enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally within a SaaS, technology, or More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software More ❯

Overview As the Head of Customer Journey Experience Strategic Transformation you will lead and champion the development of the overarching, ambitious, customer experience strategy for BUK's priority Customer Journeys. This involves leading cross-functional teams to identify and drive opportunities to be more customer centric in our approach to customer journeys, being the catalyst for the reimagining … and influence skills to deliver human-centred experiences that align with business goals and drive customer satisfaction, loyalty and advocacy. To be successful as a Head of Customer Journey Experience Strategic Transformation, you should have experience with Strategic mindset with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can … be utilised for bigger picture journey transformation. Expertise in business design, using design thinking skills to drive business strategy and approach. People leadership and coaching skills with strong experience of delivering customer-centred change. Ability to influence and manage stakeholders with experience of delivery in cross-functional, matrixed environments with multiple stakeholders. Commercial acumen, with an understanding of More ❯

in agile ceremonies, such as daily stand-ups, sprint reviews or demos, refinement, and planning. Actively leading the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad. Contributing to the wider Product Management Community of Practice. About you A user-focused More ❯

in agile ceremonies, such as daily stand-ups, sprint reviews or demos, refinement, and planning. Actively leading the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad. Contributing to the wider Product Management Community of Practice. About you A user-focused More ❯

in agile ceremonies, such as daily stand-ups, sprint reviews or demos, refinement, and planning. Actively leading the facilitation of all refinement activities using techniques such as customer journey mapping, story mapping, and clear, well-structured user stories and acceptance criteria for the squad. Contributing to the wider Product Management Community of Practice. About you A user-focused More ❯