1 to 25 of 47 Permanent Knowledge Management Jobs in the UK

governance. We deliver across four complementary service lines: Platform Engineering, Modernisation & Migration, Data & AI, and Managed Services (24×7 cloud operations, FinOps, and platform management). Our team of 100% UK-based, SC-cleared engineers brings practical expertise from building open‐source tools for the Kubernetes and CNCF ecosystem. … About the Role As Head of Delivery and Service, you will be a senior leader responsible for ensuring the success of Appvia’s delivery management across all customer engagements, leading our managed service capability, and acting as a lead delivery principal on short‐term, outcome‐driven work where required. ...

ServiceNow Knowledge Manager A fantastic opportunity has arisen for an experienced ServiceNow Knowledge Manager to join a global law firm on a permanent basis. ServiceNow Knowledge Manager Summary: The successful candidate will be responsible for managing knowledge management practices and supporting the transition … into live operation. The role focuses on ensuring operational readiness, minimising service disruption, and enabling effective service delivery across a global technology environment. ServiceNow Knowledge Manager Key Responsibilities: * Develop and maintain knowledge management practices aligned with ITIL principles * Manage and optimise the ServiceNow Knowledge Base, ensuring ...

readiness frameworks, including SLAs, OLAs, and support pathways Optimise support coverage through data-driven insights and clear communication Standardise ITSM processes (Incident, Request, Problem Management) Lead service desk operations, including tooling, reporting, and escalation processes Manage procurement, licensing, hardware/software provisioning, and networking Support security and risk initiatives … senior IT leadership Act as a senior escalation point for complex technical issues Define and track KPIs, providing performance insights to leadership Support change management and SaaS implementation across the business Develop knowledge management frameworks and self-service documentation Manage relationships with external vendors and B2B partners ...

account portfolio or chasing renewal metrics. You'll own a handful of key relationships, act as a trusted strategic advisor in legal innovation, knowledge management, and practice innovation, and help define what AI adoption looks like in a large law firm - for a business where your insights will … operations leads, CIOs, and practice group heads to identify high-value use cases and build measurable implementation plans. Lead executive-level business reviews with management committees, Chief Innovation Officers, and senior partners - communicating ROI, adoption progress, and strategic direction with confidence Devise practice group strategies and knowledge management ...

from leads all the way through to winning bids, accountability for the end to end pipeline, responsibility for the creation and maintenance of effective knowledge management and reference examples, and the development of best practice bidding processes. The role also includes individual responsibility for leading the capture process … early; and synthesising key requirements to bring client-facing colleagues up to speed quickly and easily. The post holder will have a detailed working knowledge of the bid process and the related fields of digital transformation and IT consultancy, gained through extensive experience. . Along with the other ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Role : Knowledge System Manager Location : London, UK With (Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

Role : Knowledge System Manager Location : London, UK With (Hybrid/Remote possible within UK) Contract: Contract |12 Months Possible Extension | InsideIR35 Overview: Reporting to the Head of Knowledge, the Knowledge System Manager will take operational ownership of Clients knowledge systems across Legal Domain, the Legal departments … wider civil service. The role combines line management, project management, and system development responsibilities to ensure the effective use and continuous improvement of knowledge systems. Key Responsibilities: Lead and manage the team maintaining Clientss knowledge systems (SharePoint, WordPress, Sitecore, and document automation tools). Ensure systems ...

comprising 42% of our partnership. The team you will join The AI capability sits within Birketts’ Information Technology function, working closely with Product Development, Knowledge Management, Learning & Development, Security and Risk & Compliance. Delivery will be product-led and iterative, with a small cross-functional working group using matrixed … resources across teams. The role will operate within Birketts’ core ecosystem, including Microsoft 365 (Copilot), iManage (Document Management), Aderant Expert (Practice Management), Intapp Intake (new client onboarding) and Microsoft Fabric (data platform). Azure is a likely hosting platform for any future ‘Birketts-approved AI environment’, subject ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

individual development goals. Actively contributing to your practice within TPXimpact, and to implementing the practice and Design strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities … Line managing 12 researchers in the practice. Continuously stay up-to-date with emerging technologies and methods in design research trends, and share this knowledge with others. Continuously maintain and update skills and knowledge to stay current within your relevant field of expertise. About You Professional knowledge ...

capabilities. A key initial focus will be productising Microsoft 365 Copilot and Copilot Agents across priority workflows such as document drafting, document review and knowledge management, alongside delivering practical integrations with existing business systems. This is a delivery‐oriented, hands‐on role . Alongside shaping standards, patterns … ready AI‐assisted workflows. Your duties: Acting as a hands‐on technical lead for priority AI initiatives, partnering closely with Product, Development, Data, Security, Knowledge Management and Learning & Development Designing, building and releasing incremental AI‐enabled solutions that are secure, auditable and operationally robust Productising AI capabilities, starting ...

focused environment. Day-to-day, you’ll work within our Digital Solutions team in Babcock Naval Marine, collaborating with talented professionals to provide specialist knowledge management and technical expertise across a range of cutting-edge products and technologies. This role offers exposure to complex transformation programmes … chance to influence the future of defence technology. Leading medium to large-scale projects within transformation programmes, delivering solutions for complex asset management Acting as Product Owner for key systems, ensuring alignment with business objectives Modelling business information and producing system design documentation Building strong customer relationships based ...

product-led, with a strong focus on responsible AI, usability and measurable business impact. Key areas include: AI-enabled workflow automation Document automation and knowledge management Legal and compliance process optimisation AI-assisted research and summarisation Product roadmap ownership Product discovery and stakeholder engagement Agile product delivery … enabled products, automation tools or GenAI initiatives Understanding of technologies such as LLMs, NLP, RAG pipelines or AI workflow tooling Strong stakeholder management and workshop facilitation skills Experience working in Agile product environments Commercially minded product thinking with a focus on outcomes and user value Ability to translate complex ...

field engineering. To ensure that digital services are safe, reliable and user-centred. Establish, embed and maintain ITIL-aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high-quality support for the Trust's Digital estate, systems and services … device lifecycle/asset management across a regional multi-site Mental Health Trust. Main duties of the job Service Delivery & Operations Lead 1st and 2nd line support and field engineering, ensuring effective triage, prioritisation and resolution against SLAs/OLAs. Act as, or appoint, Major Incident Manager, coordinating stakeholders ...

Infrastructure Engineer will be a hands-on member of the customer IT function, supporting a broad technology environment across Microsoft cloud services, endpoint management, security controls, networking, applications and operational processes. The role is suited to an experienced infrastructure or support engineer who is comfortable working across multiple technologies … related activities in line with agreed processes. Support emergency access and break-glass arrangements in line with agreed security controls. Assist with Azure cost management, subscription administration and service governance activities. Microsoft 365, Endpoint and Security Administration Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, Power Platform ...

here at Honeywell Bracknell. The successful candidate is a commercially driven, technically authoritative role responsible for growing recurring Managed Services revenue across Building Management Systems (BMS), HVAC, Fire, and Digital Remote Operations portfolios. Sitting at the intersection of Sales, Solution Architecture, and Operations, the role converts customer operational challenges … Engineering (Electrical, Mechanical, Controls, Building Automation) or equivalent experience, with over 5 years in BMS, Building Automation, HVAC, or Fire systems. Strong working knowledge of Building Management Systems, controls architectures, remote connectivity, data flows, and cybersecurity fundamentals. Proven experience in technical sales, solution consulting, or managed services, along ...

Lead the Service Desk operation across IT and network service portfolios Drive operational KPIs including SLA performance, customer satisfaction, ticket quality, and escalation management Oversee incident and major incident management, ensuring clear communication and rapid resolution Coach, develop, and manage a high-performing support team Improve ITIL-aligned … processes including Incident, Problem, Request, and Knowledge Management Work closely with Network Operations, Engineering, Security, and third-party vendors Produce service reporting, identify trends, and implement continuous improvement initiatives Ensure effective use of ITSM tooling and maintain governance and compliance standards You’ll work closely with internal operational ...

Head of Bid Management (Global) Make The Connection. Vix Technology is a global leader in delivering innovative, integrated solutions for public transit. With over 35 years of experience and deployments across more than 200 cities worldwide, we partner with transport authorities and operators to create smarter, more connected journeys. … Europe, and North America collaborate to deliver complex, large-scale systems that combine hardware, software, and services. We are seeking a Head of Bid Management (Global) to lead and evolve our bid function, supporting high-value, strategic opportunities with major city and transit authorities—often exceeding $100m. The Role ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring a Performance Manager to join … delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets within our Service Management platform, making sure everything is handled promptly and professionally. Youll manage your own team and, through matrix management, collaborate with and positively influence ...

strategy with PETO leadership, redesigning ITIL processes, ticket flows and the operating model to build a best‐in‐class function. Re‐engineer Jira Service Management workflows, queues, automations, and implement a unified Service Catalogue mapping services to owners, SLAs/SLOs, request types, runbooks and escalation paths. Establish strong … priority/severity definitions, escalation criteria and evidence standards to increase L2 first‐time resolution and protect L3 capacity. Build and run the Problem Management function, driving RCA and preventative actions that reduce recurrence and improve system resilience. Shift Technical Operations toward proactive protections (SLOs, error budgets, early‐warning ...

Sigma methodologies Optimise workflows and introduce automation to improve efficiency Lead and develop high-performing facilitation and admin teams Tools & Environment ServiceNow (service management) MS365 (SharePoint, Teams, Excel) Power BI (dashboards & reporting) Jira/Confluence (workflow & knowledge management) Structured governance frameworks and automation tooling Experience Required Service … delivery leadership within defence, engineering, or regulated environments Strong governance, reporting and RAID management experience Proven stakeholder engagement across complex programmes Continuous improvement/operational excellence focus Experience working in secure, structured delivery environments Benefits Competitive salary + performance bonus Private healthcare + enhanced pension Flexible working arrangements (hybrid ...

managing escalations, and driving consistent, high-quality service delivery. Alongside client ownership, you will lead and develop a Support team, providing clear direction, performance management, coaching, and capability development. A strong technical understanding is essential to build credibility with engineering teams and bridge the gap between delivery and client … outcomes. You will also analyse service metrics to identify trends, risks, and improvement opportunities, while championing process optimisation, knowledge management, and operational efficiency. Skills & Requirements: Proven experience in service delivery or service operations leadership Strong background in people management and team development Confident client-facing communicator with ...

Star SDI-accredited, customer-led environment. This is a senior leadership role with full accountability for service delivery, people leadership, major incident management and continuous improvement What You'll Do Lead and manage the 24/7 European IT Service Desk operation Build, mentor and develop a team … Team Leads and Analysts Own Major Incident Management, acting as senior escalation point Drive service excellence through strong ITSM processes and governance Define and deliver the Service Desk strategy, KPIs and service reporting Strengthen stakeholder relationships across IT and the wider business Lead service improvement initiatives, automation and knowledge ...

technology business operating within a specialist professional services sector. They provide a SaaS platform used by organisations globally to improve business development, marketing, and knowledge management processes. The company has recently launched an advanced AI-driven product focused on automating complex, manual workflows and enabling users to generate … reliability Model Performance & Governance Enhance model accuracy and robustness Address data quality, bias, and interpretability considerations Ensure compliance with security and privacy standards Documentation & Knowledge Sharing Maintain clear documentation and internal best practices Support continuous improvement and onboarding Skills & Experience 7+ years in AI/ML engineering, including production ...