1 to 25 of 565 Permanent Knowledge Management Jobs in the UK

services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool … Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively … Escalate Major Incidents or complaints as appropriate Change Management/Problem Management/Project Management: Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk changes whilst More ❯

the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear … closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly problem management meetings and weekly CAB meetings to represent the Service Desk, communicate changes, and obtain stakeholder approval. Utilize project management methodologies and agile practices to improve communication and planning for service developments or changes. Act as a Service Desk More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

based on ITIL foundations. In addition, you will contribute to the development and execution of continuous improvement initiatives. This position requires deep experience in ITSM best practices, including queue management, quality management, knowledge management and continual improvement. You will have expertise in leveraging ITSM data and technology to drive a Shift-Left strategy and contribute to … London UK, Toronto, New York, Sydney, and Singapore). Focused on client-side technical inquiries covering: Investment Business specific client software (Dynamics 365 CRM, CRD, Bloomberg, Microsoft SharePoint, Portfolio Management and Power BI Analytics solutions) Application specific tasks (User authentication methods, Reporting, Integration to Infrastructure, Application Security, Backup and retention). Off the shelf OS, technology and software (Windows … Active Directory, Microsoft Exchange Online, Office 365, SCCM, Microsoft Office applications, Mobile Device Management Applications) Regularly meet with the business heads and management to review metrics, obtain feedback and identify opportunities for improvement Identify and suggest improvements to continually increase the effectiveness of the local team Work with internal and external teams to guarantee quality delivery of the More ❯

and print businesses operate smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice to life in a fast … paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who … combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further, faster. As the business grows there will potentially be opportunities for growth, development and increased responsibility.As a team we are customer centric, learning oriented, supportive, agile and adaptive.We love to create More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

initial triage; troubleshoot and resolve incidents or escalate as needed. Manage incidents through to resolution, ensuring SLA compliance. Fulfill requests promptly and communicate updates to users. Create and maintain knowledge base articles for service improvement. Share resolutions via knowledge management tools to prevent recurrence. Identify incident trends and assist in root-cause analysis. Support Major Incident Management … appropriate tools. Work on a 24/7 rota, covering shifts from 08:00-18:00, 12:30-22:30, and 22:30-08:00, four days a week. Knowledge, Skills and Experience Proven experience in IT support, preferably in a 24/7 environment. ITIL 4 Foundation certification or willingness to obtain. Knowledge of SFIA Levels … in service operations, including incident management and request fulfillment. Ability to learn new systems and technologies quickly. Experience with ITSM tools, Microsoft Office 365 Admin, and remote support tools. Strong communication and problem-solving skills. Familiarity with ITIL principles, especially Incident, Request, and Change Management. Strong analytical skills with the ability to prioritize and multitask. Proactive approach to security More ❯

to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root … cause analysis investigations in line with Problem Management processes. • Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and professional updates to users, stakeholders, and management as required. • Utilise tools and processes to … the service desk team working four from seven days a week in a structured pattern. Shifts are 08:00-18:00, 12:30-22:30 & 22:30-08:00. Knowledge, Skills and Experience Essential • Proven experience in an IT support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge More ❯

Opportunity DEPARTMENT OVERVIEW The APS eSolutions group (Application Production Support Electronic Markets) is a global team providing services directly to the global FX, Rates, Credit, Commodities, OTC Clearing, Cash management, Primary Syndicate & Client and sales facing eCommerce businesses within the Global Markets IT. The team is concerned with the production support – both functional and technical – and it manages all … external clients User queries maybe functional or technical in nature. Team’s responsibility is to own all queries and provide solutions Coordinate with other APS teams Incident and Problem Management Communicates with internal users and management over incidents and post-mortems Ensures all support issues are correctly logged in the Bank incident management system with relevant details … Monitoring and follow up Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams Updates the relevant Production KPIs Knowledge Management and Documentation Owns team knowledge base on wiki for all in-scope applications Provides support to end-users on how to use the application Ensures regional More ❯

operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

customer’s internal point of contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused, and … and internal stakeholders Work closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers Oversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management) Define, maintain, and improve Service Reporting Identify areas for improvement across the Service Delivery landscape; own improvement initiatives that deliver value to … with key customers and suppliers. Additional requirements include: Fluent in English with excellent written and oral communication skills Degree (preferably Business or Information Technology), or equivalent work experience IT knowledge/experience Ability to build strong, trusting relationships quickly Knowledge of Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365 Strong team player Ability More ❯

the organization. Key Responsibilities: Own and resolve complex escalations from the support team, serving as the primary technical escalation point for challenging or high-impact issues. Support major incident management by coordinating technical resolution efforts, providing expert input, and helping lead post-incident reviews. Lead and contribute to change and problem management activities by identifying root causes, proposing … support playbooks to ensure operational consistency and best practices across the global support team. Provide technical coaching and informal mentoring to support analysts, enhancing troubleshooting skills, service quality, and knowledge sharing within the team. Own and optimize ServiceNow configurations related to ticket workflows, categorization, automation, and reporting to improve support efficiency and data quality. Lead technical aspects of support … related projects and process improvements, acting as the subject matter expert and technical coordinator. Champion knowledge management by curating and maintaining high-quality documentation and troubleshooting guides that support efficient resolution and onboarding. Collaborate closely with Engineering, InfoSec, and Enterprise Applications to ensure alignment of support practices with wider IT systems and initiatives. Assist in delivering and refining More ❯

development requests, following Agilisys project office processes. Complete assigned application server upgrades following agreed processes and third-party supplied technical documents. Actively share expertise with others, through mentoring and knowledge management. Participate in any additional, out of hours support, including weekends as and when required, for which overtime will be paid. Responsible for personal SLA and KPI adherence. Ensure … a working knowledge of information technology products is maintained and undertake training when required. Assist with the production of documentation and coaching for users, when required. Provide support for existing applications and liaise with application team colleagues, customers, technical leads and third parties, where necessary, on 2nd and 3rd line issues and queries, from service desk ticket creation to … to scope new work specifications or changes. Experience of Microsoft 365. Understanding Windows Server 2016/2019 for both on premise and Azure environments would be desirable. Exposure or knowledge of ITIL V4 would also be beneficial. The Ideal Candidate Skills Extensive SQL Server and T-SQL. Webservices (SOAP and RESTful), WinSFTP. Familiarity with Revenues & Benefits, CRM, CMS and More ❯

Join to apply for the Coordinator, Project Management Team role at B&M Global Services Manila 4 weeks ago Be among the first 25 applicants Join to apply for the Coordinator, Project Management Team role at B&M Global Services Manila Role purpose To work with the Legal Project Managers (LPMs), leading on successfully delivering tasks within both … involvement Identify opportunities for new service delivery and support analysis, and design workshops Collate information for project updates and adapt report templates for new projects Support scope clarification and management efforts on projects Identify own training needs and actively participate in training related to LPM topics Tailor and reuse existing templates and make suggestions for template improvements Contribute to … LPM and Legal team uptake Source information at LPM request for proposals and pitches Build a network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders Offer ad hoc support and PM expertise to non-LPM initiatives Travel requirements: This role may require regional More ❯

across different sovereign clouds, support our partner Cloud Ownership Entities to improve their Azure Operations, and drive continuous improvement actions for Azure Operations. Operations Support: Design and support Incident management workflows across cloud boundaries without compromising security or efficiency. Escalate Incident/Problem management cases, complete post incident reviews and provide coordination between Azure Public and Sovereign Service … teams. Operations Enablement: Provide Knowledge Management, Operations training, and leadership. Develop solutions to provide clear and concise monitoring and system management. Seek and drive opportunities to demonstrate continuous service improvement. Resolves issues with services, minimizes customer impact, and documents solutions that inform ongoing improvements and prevent the recurrence of similar issues. Operations Evolution: Leading on cloud excellence, driving … Degree in Computer Science, Information Technology, or related field AND multiple years technical experience in software engineering, network engineering, service engineering, or systems engineering - OR equivalent experience. - In-depth knowledge of the challenges of system and service management. - Multiple years of hands-on experience in providing operations support to complex IT environments. - Ability to build and influence broadly towards More ❯

of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description The Role The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy, all knowledge-related activities, including the management, capturing, sharing … and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation’s knowledge assets. Ideal candidates will possess strong interpersonal skills, great leadership, effective communication, problem-solving, coaching and teamwork skills. These skills are imperative to promote a culture of knowledge-sharing that is … enabled through guidance and learning. As an experienced Knowledge Manager, the ideal candidate will be well versed with KCS (Knowledge Centred Service) methodology best practices, and will design the process, toolset and features to adhere to KCS v6 standards. Key Responsibilities Design, deployment and ongoing management of the Knowledge Management (KM) process roadmap. Design, implement More ❯

will work as part of the MUFG Retirement Solutions Technology team, supporting operational activities and projects. Your duties will include ticket triage, escalations, troubleshooting hardware and software, user account management, and imaging laptops for new starters. You will contribute to service improvement activities and work a rota from Monday to Friday between 8am-6pm. There may be opportunities to … Software installation through manual, scripted, or centrally managed methods. Creation of software packages for installation. Building, maintaining, and decommissioning or rebuilding end points. Adopting a proactive mindset to close knowledge gaps and reduce waste. Contributing to technical support articles in the knowledge management database. Driving service improvement by developing process and procedure documentation. Supporting major incident and … problem management processes as required. Experience & Personal Attributes Essential skills and experience Windows desktop operating systems (Windows 10 + 11) Provisioning and imaging of end points Active Directory administration Exchange (on-premises or Office 365) Experience working on a Service Desk providing IT support Experience with ITSM tools (e.g., ServiceNow or Jira) Experience working within an ITIL environment Strong More ❯

be responsible for managing a range of IT Infrastructure, including On-premises infrastructure, Private and Public cloud environments (Azure), voice and data networks, supporting the DDAT Strategy through implementation, management, and ongoing support. You will leverage your technical and business knowledge, along with coordination skills, to manage daily operational activities and relationships between service functions and business areas … a multi-supplier environment. Analyzing technical designs and providing business with assurance on supplier proposals. Supporting a wide range of ICT services including telecoms, data networks, and server infrastructure. Knowledge of infrastructure services like Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Managing stakeholder relationships effectively. Supporting and troubleshooting complex ICT solutions. Knowledge and experience with network … frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring, patching, and documentation. Staff Management Recruiting, training, mentoring, and coaching team members. Managing work allocation, appraisals, and development plans. Knowledge Management Researching industry trends and informing ICT strategy. Maintaining up-to-date More ❯

Head of Service Transition is a critical leadership role responsible for ensuring the smooth transition of Group Technology services into the operational environment. This role encompasses change enablement, release management, knowledge management, CMDB (Configuration Management Database), service reporting, and contract management for the execution layer. You will oversee the planning, coordination, and execution of service … of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service transitions. Your responsibilities will include developing and implementing strategies for change management, release management, knowledge management, CMDB, configuration management, and service reporting. Additionally, you will manage contracts with third-party providers responsible for the execution layer, ensuring … and across the organisation. Job Title – Head of Service Transition Location – BL9 8RR Working rota – Monday Friday Working hours – 40 What You'll Be Doing: Develop and implement change management strategies to ensure smooth and controlled transitions of services. Oversee the change enablement process, ensuring changes are reviewed, approved, and implemented with minimal disruption. Collaborate with stakeholders to assess More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

met or exceeded. Act as the key escalation point for technical and service-related issues, both at customer and internal levels. Drive continuous improvement across service workflows, documentation, and knowledge management. Use data-driven insights to identify trends, reduce incidents, and improve response/resolution times. Collaborate across departments to support onboarding, escalations, and strategic initiatives. Champion the use … of ITIL best practices and automation to increase operational efficiency. Oversee scheduling, workload distribution, and performance management to maintain service excellence. Manage customer relationships and coordinate with vendors of third-party services when needed. Support business continuity and disaster recovery strategies, especially in incident response and critical outage scenarios. Essential Requirements Proven experience managing a service desk team within … an MSP environment. Strong background in ITIL-based service management, including incident, problem, and change processes. Excellent leadership skills with a track record of mentoring and developing high-performing teams. Expertise in delivering exceptional customer experiences with a customer-first mindset. Familiarity with PSA/RMM tools (e.g., HaloPSA, ConnectWise, Autotask, Datto, NinjaOne). Excellent stakeholder and vendor management More ❯