1 to 25 of 69 Permanent Knowledge Management Jobs in the UK

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Oliver … Wyman is seeking a Knowledge Expert/Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance About the Role : Oliver Wyman is seeking ...

Description We're looking for a Knowledge System Manager for a public sector organisation based in London (hybrid) on an initial 12-month contract, paying up to £41.92 per hour (Umbrella, Inside IR35). This is a hybrid role with an expectation to attend the office in London … days per week. The successful Knowledge System Manager will take operational ownership of a suite of knowledge and document systems used across a central government legal function and its wider professional community. You'll lead a small team, manage stakeholder relationships at all levels including Board, and drive ...

data to support analytics, reporting, integrations, and emerging AI capabilities. The Data Governance Framework provides the structure and operating model to drive effective data management and influence data-related behaviours across the Firm. It has established the mechanisms for oversight, control (planning, monitoring, and enforcement), and leadership of data … bottom-up and top-down approach to embedding and supporting effective Data Governance. In addition, the Senior Manager partners closely with Business Intelligence, Knowledge Solutions and Innovation teams to ensure strong data governance foundations underpin the data and analytics, knowledge management, enterprise search, automation, and AI-driven ...

role This role provides strategic leadership for Knowledge and Information Management across Natural Resources Wales, including Records Management, Knowledge Management, Document Management and Information Architecture. It sets direction for how information is governed, structured and used across the organisation, ensuring it is secure, accessible … managed in line with statutory and organisational requirements. You will lead the development of modern, digitally enabled records management practices, supporting NRW's digital transformation agenda. This includes driving the adoption of automated retention, digital transfer processes, and the use of emerging technologies such as AI and workflow automation ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role is for the second … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

role This role provides strategic leadership for Knowledge and Information Management across Natural Resources Wales, including Records Management, Knowledge Management, Document Management and Information Architecture. It sets direction for how information is governed, structured and used across the organisation, ensuring it is secure, accessible ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

part of the ring-fence, it is expected that your employment will move with Castrol to new ownership. Role purpose The Expert Technologist Data Management leads data transformation and AI-enablement across Castrol Product Technology, accelerating the adoption of scalable digital solutions that improve decision-making, data quality … supporting digital initiatives in a multifaceted, open and fast paced environment. Degree in a scientific or engineering rigor. About the team The Data Management & Knowledge Management Team is the central function responsible for defining long-term data strategy, governing data quality, managing knowledge assets and growing ...

About the role As a Web Developer at Iken, you'll be part of a multidisciplinary delivery team responsible for developing and enhancing our knowledge management application . Working within an Agile environment, you'll collaborate closely with the wider Delivery team to design, build and maintain high … guidance of the Team Leader and Senior Developers to contribute to the production of specifications for strategic projects and new features to Ikens knowledge management and case management software Actively contributing to sprint planning by defining tasks need to implement features and scope tasks to ensure achievable ...

Knowledge Analyst A fantastic opportunity has arisen for a Knowledge Analyst to join a London based law firm on a permanent basis. Knowledge Analyst Key Responsibilities: * Assisting with creation of intranet pages and team sites on our enterprise collaboration/content management portals. * Liaising directly with … Partners, Knowledge Lawyers and staff providing regular updates on central Knowledge & Data team activities and projects. * Working closely with the intranet's content editors on a day-to-day basis to ensure they are posting, editing and tagging correctly so it is optimised for search and AI. Knowledge ...

high-growth environment, selling a world-class multi-tenant cloud software application Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology What you Bring to the Role Minimum 7+ years experience of quota carrying complex application … accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self-discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts ...

team members, and you may serve as project director when required. As a leader within the Community of Practice, you will manage a line management structure and work alongside the Head of Research and Analysis to achieve practice outcomes and uphold high standards as well as ensure our visibility … implement the DT Design and practice strategy. This could include leading the delivery of key objectives within internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and DT Design. Support business development activities, including ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance … Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical ...

first-time fix and shift-left initiatives Monitor and improve key metrics (SLA, FTF, ASA, CSAT) Maintain high standards in ticket quality, documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL … experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management ...

operational excellence, and long‐term client satisfaction. Success in this role requires a leader who can build sustainable, high‐performing teams, secure critical institutional knowledge, identify synergies across platforms and ecosystems, and leverage emerging AI technologies to improve quality, increase development velocity, and accelerate delivery. WHAT … flexing capacity based on business priorities and project demands. Promote continuous learning and career development while building the next generation of technical leaders. Knowledge Management and Sustainability Drive initiatives to embed critical business and technical knowledge across teams, reducing dependency risks and ensuring continuity. Create processes ...

Associate Director, you will provide strategic engineering leadership for the development of scalable and robust AI products, including agentic applications for content authoring, knowledge management, and compliance automation. You will lead a portfolio spanning early research, pre‐clinical, and clinical development, ensuring agentic AI initiatives progress from proof … Agentic AI solutions. Ensuring robust and scalable delivery of AI capabilities (data foundations, infrastructure, MLOps), with a strong focus on quality, traceability, risk management, and governance readiness. Developing and executing short‐ and long‐term strategies for AI engineering and AI data foundations, aligning R&D and Enterprise AI priorities ...

Spending Group and prides itself in developing professional expertise and working collaboratively with its wide range of partners. It provides financial reporting analytics, data management, training, business analysis and service improvement services to wider government. To enable these services the team manages and supports the Online System for Central … resolution at the first point of contact where possible and ensuring appropriate escalation where required. Coordinate incident, request and task queues to ensure effective management, timely progression and resolution according to service level agreements and performance standards. Stakeholder and Customer Relationship Management: Build and maintain strong working relationships ...

inclusive culture, supporting professional growth, improving operational practices, and helping the team navigate both technical and organisational challenges. While this is primarily a people management role, we value leaders who remain close to the services they support. You will be actively involved in service management, incident response, problem … practices that improve service quality, operational visibility, and team effectiveness. Encouraging collaborative problem-solving and a culture of continuous improvement across the team. People Management & Team Development Managing and supporting a team of Digital Print Services specialists through regular 1:1s, feedback, coaching, and career development conversations. Supporting performance ...

have experience owning a product backlog and enjoy spending time understanding users before jumping to solutions. You'll likely have: 12–18+ months' Product Management experience with ownership of discovery and prioritisation. Experience conducting user research and translating insights into product decisions. A customer-first mindset with strong problem … interest in AI and an understanding of how AI can enhance user experiences. Nice to have: Enterprise SaaS experience. Experience with search, content management, information governance, records management or knowledge management products. Exposure to AI-enabled product features. What's on Offer? Salary ...

systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual Service Improvement Participate in team meetings and actively contribute towards the business’ activities Strive to maximize personal development and performance … take active part in performance reviews and personal development plans Maintain up to date technical knowledge through internal and external training provision. Operate according to the requirements of business-specific applications and processes and the broad application environments (e.g. order submission, stock control, timesheet submission, job closing, etc.) Your ...