1 to 25 of 62 Permanent Knowledge Management Jobs in the UK

Knowledge Management Advisor Our client is a leading professional services firm committed to delivering innovative solutions and driving organisational excellence. They are currently seeking a dedicated Knowledge Management Advisor to join their dynamic team in London, UK. This role has become available as part … role will require someone with highly refined people and influencing skills that can facilitate and promote adoption. The primary objectives and responsibilities of the Knowledge Management Adviser include, but are not limited to: Shape and embed knowledge management plans, solutions, and initiatives across various teams within ...

approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary The Knowledge Manager is central to ensuring the organisation's knowledge assets are managed, optimised, and leveraged to support operational efficiency, governance, and customer servicing. … accurate, accessible, and risk-controlled for all colleague, stakeholders and where appropriate customers. Core Duties/Responsibilities Maintain, enhance, and take ownership of the Knowledge Management platform (e.g., Verint, Edison), ensuring content governance, version control, and compliance with internal and regulatory standards. Oversee the creation, review, and update ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. Recognized by Gartner … hottest areas in technology while developing enterprise sales skills that will define your career. What You’ll Do Master eGain’s AI knowledge management platform and become a trusted advisor on how AI transforms enterprise operations Identify and engage with enterprise prospects through strategic outreach Qualify leads ...

customer. Security Clearance Level required to obtain: DV We are seeking an experienced and proactive Service Architect to lead and own the service management input to bid activity, and to implement service transition within an agile delivery programme environment. This pivotal role ensures that all aspects of service … team you will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is both a pre-sales bid role, combined with a hands-on, strategically important position that will shape how services are introduced ...

Cloud Technical Support Engineer, you will provide support for our customers solutions. You will handle complex troubleshooting, assist with escalations, and contribute to knowledge management whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support … issues Implement fixes for a wide range technical queries and issues as they arise. Escalate particularly complex issues to Senior Engineers as necessary. Documentation & Knowledge Management Create technical documentation for common support scenarios Develop knowledge base articles covering frequently encountered queries/questions. Update troubleshooting guides based ...

complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours, weekends … solutions. Conducting code reviews and offering feedback. Communicating risks and impacts to stakeholders effectively. Ensuring the security and integrity of solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms ...

validation of chipsets by verifying functional and performance metrics Execute, develop, and plan system tests, contributing to the evolution of product quality Support test management tools and continuous integration methodologies Compile regular test execution summary reports with metrics Job Requirements: Batchelor's or Master's Degree in Electronic … testing Proficiency in planning, estimating, and developing system tests Familiarity with DevOps, Jenkins, Docker containers, and automation test frameworks Experience with test management software Knowledge of defect tracking and knowledge management software (Atlassian JIRA and Confluence preferred) Understanding of testing methodologies Proficiency in operating RF test ...

customer-facing support for our constantly expanding customer base and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. … Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction ...

manager will be looking after Gateway forms Role Purpose The Service Manager will support the operational stability, incident responsiveness and day-to-day service management of key Digital Delivery Hub products — Gateway Forms, CBRE and the Register API Service. This role will work within established FCA service management … provides hands-on operational oversight and is critical to maintaining the reliability, integrity and performance of FCA's digital services. Key responsibilities: Incident & Problem Management Act as the escalation point of contact for live service issues across Gateway Forms, CBRE and Register API. Lead initial triage and coordination ...

manager will be looking after Gateway forms Role Purpose The Service Manager will support the operational stability, incident responsiveness and day-to-day service management of key Digital Delivery Hub products — Gateway Forms, CBRE and the Register API Service. This role will work within established FCA service management … provides hands-on operational oversight and is critical to maintaining the reliability, integrity and performance of FCA’s digital services. Key responsibilities: Incident & Problem Management Act as the escalation point of contact for live service issues across Gateway Forms, CBRE and Register API. Lead initial triage and coordination ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

spend and security of supply. Own commercial negotiations, contracts, KPIs, and SLAs across your categories. Maximise the use of eProcurement tools to ensure governance, knowledge management, and continuous improvement. Establish and manage governance, risk, escalation, reporting, and benefits realisation. Champion procurement policies and compliance across the business. Lead … Strategic and commercial mindset with innovative approaches to cost and value management. Confident negotiator with strong numeracy and analytical skills. Demonstrated success in category management, supplier management, and supply chain optimisation within large, multi-site organisations. Experienced people leader with the ability to manage competing priorities and deliver ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

data updates are efficiently tracked, progressed and communicated. They will play a vital role in maintaining service stability by supporting incident investigations, preparing management information (MI), ensuring accurate documentation, and coordinating with suppliers and internal teams. This role is an essential part of the live service function, helping maintain … logs, screenshots or evidence from relevant teams. Track progress, chase stakeholders and ensure timely closure of tickets. Analysis & Reporting Produce and maintain core Service Management MI, including: Weekly incident summaries SLA/OLA performance data Trend analysis Volumetrics and user behaviour observations Identify patterns or recurring issues and flag ...

forward-thinking platform. What You'll Be Doing Build impactful HRSD solutions Design, configure, and enhance ServiceNow HR Service Delivery capabilities including: HR Case & Knowledge Management Employee Service Center (ESC) Lifecycle Events Employee Onboarding & Transitions Create smart, automated workflows that improve efficiency and employee satisfaction. Deliver high-quality … based dashboards and pages that are intuitive, accessible, and mobile-ready. Integrate & optimise Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub. Support data migration, synchronisation, and data integrity across platforms. Collaborate & support delivery Partner with HR stakeholders ...

right foundations Implement a data platform such as Microsoft Fabric as the firm’s single source of truth Lead initial programmes including new knowledge management and records management systems Influence senior stakeholders across multiple regions and build firm-wide understanding of the value of data Work closely ...

over the next ten years.The BHF has an exciting opportunity for an exceptional leader to join as our new Director of Architecture and Data Management, who will play an instrumental part in leading and driving impact across both the Architecture and Data Management technical functions.You'll identify … structured, cohesive and supported manner through effective controls across technical design authority forums. Data Architecture strategy, including data modelling, integration patterns and platform design Knowledge management, including central repositories for Architecture and Data Management, comprising of as-is configuration, transitional states and designs for future technologies ...

teams across TPXimpact ? Coordinate inputs, track progress and maintain writing schedules to meet deadlines. ? Participate in reviews and incorporate feedback effectively. Content Reuse and Knowledge Management ? Work with the Bid & Knowledge Manager to maintain and improve the content library. ? Update and curate case studies, CVs, boilerplate content … client objectives. ? Follow internal governance, approval and version control processes. About You Essential experience ? Minimum 3+ years of experience in bid writing, proposal management, or a similar role. ? Strong bid writing experience within public sector, digital, IT services or consulting environments. ? Excellent written English and ability to adapt tone ...

permanent basis. This is a crucial role that will work closely with Risk & Compliance, Governance and Business Systems teams, as well as with senior management across the firm. This is a hybrid role with three days per week on-site. Key responsibilities: Driving forward the development and implementation … establishing a standard data taxonomy and dictionary Ensuring critical data assets are cleansed in order to improve data reporting Implementing new systems including knowledge management as well as records management Acting as chair of the firms data council Ensuring high data quality as well as seamless system ...

activity and wider digital strategy, delivery priorities, and operational requirements. Provide mentorship, technical guidance, and support to junior developers and cross-functional colleagues. Support knowledge-management activities, ensuring documentation, patterns, and reusable components are maintained. Contribute to the uplift of internal Salesforce capability by enabling skills development … Systems, or related discipline (preferred). Additional Desired Skills SC Cleared/NPPV3 Cleared Experience across Sales Cloud, Service Cloud, and Marketing Cloud. Advanced knowledge of SOQL, SOSL, JavaScript, HTML/CSS. Strong problem-solving abilities, communication skills, and leadership capability. This role will require you to have ...

availability, performance, backup, and disaster recovery readiness Establish infrastructure standards, documentation, and operational best practice Deploy AI-enabled IT automation for monitoring, support, and knowledge management Partner with internal AI teams to support secure and efficient AI workloads Security & Compliance Own the end-to-end cybersecurity posture across … multi-year IT and AI infrastructure roadmap Evaluate emerging technologies relevant to biotech, R&D, and computational science Define IT governance and risk management aligned to regulatory needs Own IT budget, licensing, and vendor relationships Partner with R&D leadership on capacity planning and infrastructure strategy Drive enterprise adoption ...

both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. ...

politically-charged meetings with stakeholders. Leads with a customer- and partner-centric approach. Takes leadership of initiatives that support the broader organization (training, knowledge management, ops, recruiting, etc.) Helps set up tools, programs, and resources to facilitate successful completion of initiatives. Actively aims for alignment and collaborative ways ...

politically-charged meetings with stakeholders. Leads with a customer- and partner-centric approach. Takes leadership of initiatives that support the broader organization (training, knowledge management, ops, recruiting, etc.) Helps set up tools, programs, and resources to facilitate successful completion of initiatives. Actively aims for alignment and collaborative ways ...