problem-solving and analytical skills and contributing to the development of best practice, procedures and policies within the company. Providing daily contributions to the Knowledge Base. Actively supporting and training users in ways of working (best practice). Required skills and attributes: Principal responsibilities of the Deskside Support Engineer … for users, VIPs. Backup media management. Manage meeting rooms and videoconferencing. Assistance for operations in server/rooms where physical intervention is required. User Management Manage users’ access rights. Manage the Joiners/Leavers/Movers process (rights and materials). Incident Management Receive customer contacts and resolve … incidents or provide information professionally. Create, edit, assign and close related tickets. Change Management Provide input to CM process when appropriate based on actions dictated by resolving a customer contact. KnowledgeManagement Document common solutions to common problems and communicate them to the Level 1 support. Document more »
to business and digital technology teams. Develop and maintain architectural blueprints and reference architectures in line with business objectives. Strategic Planning: Maintain in-depth knowledge of strategic plans across the business. Develop and maintain an enterprise-wide technology roadmap aligned with strategic goals. Best Practices and Standards: Facilitate the … end system design and implementation. Specify and maintain processes such as the Request for Comment (RFC) process to guide teams in digital product development. KnowledgeManagement: Cultivate a centralised knowledge repository and disseminate information widely across teams. Stay forward-looking on industry trends, emerging technologies, and best … are cost-effective, scalable, and compliant with regulations and standards. Work with the technology team to design and implement solutions meeting business needs. Team Management: Manage the Architecture team (4 direct reports based in London). Manage the Engineering Productivity team (2 direct reports, 7 people based in Bulgaria more »
companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … IT Security to instill the right structure and processes to support the delivery of continual Cybersecurity improvements across BDO and will have direct line management responsibilities of 3x Cybersecurity Analysts where you will conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team … that technical and structural considerations regarding design, build and run components are considered. Aid the Head of IT Security in chairing various defined security management working groups, ensuring that reporting against progress vs plan is developed. Manage security operational production incidents and participate in problem and change managementmore »
processes and fostering a culture of continuous improvement within the Service Operations Team at Davies. This will include the establishment and embedding of a knowledge framework to enable the production of effective communications and knowledge sharing within and outside of the Service Operations function. Role responsibilities Develop and … the Service Operations Team members Support the team with a no blame culture mindset, implementing BPM framework Facilitate the capture, documentation and sharing of knowledge and best practices Skills and experience required Demonstrable experience of leading (and/or managing) teams and implementing process improvements (ideally within a service …/department Strong understanding of customer service principles and practices, with an emphasis on problem solving and problem management. Thorough understanding of ISO20000 Previous KnowledgeManagement experience. Excellent communication and interpersonal skills, with the ability to engage and influence at all levels. Confident conflict management skills Customer more »
Wrexham, Abergele or Llanfairfechan, United Kingdom Hybrid / WFH Options
Betsi Cadwaladr University Health Board
the successful candidate will be provided with full training in relation to the area of work, and benefit from a wealth of experience and knowledge which the team hold. You will develop and demonstrate positive values, whilst working towards the organisations purpose to improve health and deliver excellent care. … meeting minutes/notes and ensuring all project documentation , actions plans and templates are up to date. Develop and maintain an effective and efficient knowledgemanagement system to contain all the raw data capture, relevant project paperwork, training materials, benefits realisation, lessons learnt reporting, evaluations to create intelligence … Evidence of continual professional and personal development. Desirable Experience in the delivery of training. CIPD/Studying towards Foundation Prince2 Qualification or appropriate Project Management qualification. Advanced Microsoft or Analytical qualification. Experience within a workforce and OD field, administrative processes and human resources planning. Skills Essential Excellent analytical and more »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
First Central Insurance & Technology Group
the best customer service and outcome is given? This could be you! Youll be great in this role if you have: Strong motor insurance knowledge Good attention to detail A drive for continuous improvement Heres a glimpse of what we can offer: Generous starting salary of … to any ad hoc projects or policy updates as required Our most valuable asset is you, youll be responsible for your personal development and knowledgemanagement, updating 121/appraisal documentation within required timeframes Your experience: Providing coaching to employees Working in a quality assurance environment including risk … and controls principles, focusing on customer outcomes Problem solving and continuous improvement principles Data analysis and translation of management information to tangible actions Private motor vehicle insurance industry, ideally in both policy and claims environments Working in a financial services regulated environment Sound knowledge of insurance policy and more »
Northampton, Northamptonshire, East Midlands, United Kingdom
City Plumbing
Bringing your leadership skills to the forefront of this Platform Operations Manager role , you will inspire your team to achieve their best. Your technical knowledge will be crucial in troubleshooting complex issues and providing guidance on best practices. You will also be responsible for developing and implementing strategies to … Minimise Escalations to Level 3 Support - Implement strategies and processes to minimise the number of issues escalated to Level 3 Support, including proactive troubleshooting, knowledgemanagement initiatives, and collaboration with other teams. Reporting and Analysis - Conduct thorough root cause analysis on recurring issues to identify underlying problems and … to deliver outstanding customer service and technical support Team Building - Recruit, onboard, and train new team members to ensure they have the skills and knowledge required to excel in their roles. Process Improvement - Identify opportunities to streamline support processes, improve efficiency, and enhance the customer experience. Technical Expertise - Maintain more »
St Ethelburga's Centre for Reconciliation and Peace
deep understanding of programming, cloud-based infrastructures, and cybersecurity best practices is critical for this role. You will also be instrumental in providing venue management, tech and AV support for a variety of events, ranging from webinars to live streamed in-person concerts, talks and conferences. This aspect of … in a collaborative environment and is eager to make a meaningful impact on our events and venue operations. If you have the experience and knowledge to bring to this dynamic role, we want to hear from you! Salary and working hours : £30,000 Full time, including out-of-hours … will be responsible for: Booking system maintenance and improvements : Ensuring the booking system remains in good condition and evolves to meet changing needs. IT management : Administering the entire cloud-based IT infrastructure, including technically onboarding and offboarding new team members, managing cloud-based backups, managing organisation-owned devices, ensuring more »
St Ethelburga's Centre for Reconciliation and Peace
deep understanding of programming, cloud-based infrastructures, and cybersecurity best practices is critical for this role. You will also be instrumental in providing venue management, tech and AV support for a variety of events, ranging from webinars to live streamed in-person concerts, talks and conferences. This aspect of … in a collaborative environment and is eager to make a meaningful impact on our events and venue operations. If you have the experience and knowledge to bring to this dynamic role, we want to hear from you! Salary and working hours : £30,000 Full time, including out-of-hours … will be responsible for: Booking system maintenance and improvements : Ensuring the booking system remains in good condition and evolves to meet changing needs. IT management : Administering the entire cloud-based IT infrastructure, including technically onboarding and offboarding new team members, managing cloud-based backups, managing organisation-owned devices, ensuring more »
paisley, central scotland, United Kingdom Hybrid / WFH Options
Venesky Brown
and reporting support and production of necessary materials - Work closely with 2nd line to ensure a streamlined approach to support and product awareness building knowledgemanagement capability within EIS as a whole - Implement standard fixes to enable 2nd line or, in some cases, 1st line to resolve customer … resolved at 1st or 2nd Line Essential Skills: - Demonstrable work-based IT experience equivalent to SCQF level 7, or be educated to HNC level - Knowledge and experience in Active Directory, Azure AD, PowerShell, Exchange Online, SharePoint Online, Azure, Office products, Security and Compliance Centre, RMS, Intune and Teams - Good … to be innovative especially when looking for solutions taking value for money into account - Flexible and proactive Desirable Skills: - Relevant Microsoft Certification - ITIL Foundation - Knowledge and experience of System Centre Configuration Manager (SCCM) - Desire to widen area of expertise and to look for personal development opportunities If you would more »
as the primary point of contact for data-related matters and collaborate closely with business partners. Supervise key areas such as data strategy, governance, knowledgemanagement, quality assurance, and architecture. Lead the implementation of the organization's data strategy. Establish a robust framework for data, including policy development … of various data components, including reference and master data, data modelling and architecture, data quality, metadata, standardization of data, data linking, data sharing, and knowledge and information management. Promote the importance of data design, quality assurance, and control across the organization. Ensure that data meets user requirements, complies with … relevant laws, follows best practices and standards, and is effectively measured. Requirements: Expertise in all aspects of enterprise data management, including Data Governance, Quality, Modelling, Security, and Knowledge Management. Experience in enhancing data quality and facilitating interoperability within organizations. Ability to establish a comprehensive data life cycle and more »
will involve managing cases, incidents and service requests, and also handling communication with the users regarding. Key Responsibilities Capturing resolution information and feeding into KnowledgeManagement Routing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership … Incident progress Ensure data protection process rules are abided to at all times. To act on any other reasonable request from a manager. Skills, Knowledge and Expertise Interpersonal skills, such as telephony skills, communication skills, active listening and customer care training Business awareness: specific knowledge of the organizations … diagnosis skills Support tools and techniques Awareness training and tutorials in new systems and technologies, prior to their introduction Processes and procedures (Incident, Change , Knowledge and Problem) Wider overview of ITSM processes and procedures Customer service experience must be customer focussed with excellent communication skills and happy to be more »
Stay updated on technological changes and customer needs. Design and improve processes to meet customer requirements. Quality Assurance: Maintain and develop processes, equipment, and knowledgemanagement databases. Implement system and procedural improvements. Manage documentation for process control and training. Ensure product specification accuracy and confidentiality. Lead problem resolution … and Nadcap approvals. Degree in Engineering, Materials, or Chemistry. Quality Improvement qualification/training is desirable. Background in aerospace/engineering/manufacturing. Team management and supply chain resolution experience. Proficient in quality improvement and process optimisation (Lean, Six Sigma). Strong project management and problem-solving skills. more »
business and technical requirements and the ability to bridge the gap between the two Full project life-cycle experience Business Analysis experience - with demonstrable knowledge of different project life cycles: waterfall, agile; with hands on experience in agile (Scrum) Experience of working in matrix environment and able to provide … and winning trust of relevant business/IT stakeholders Previous experience of working in a similar capacity in other Consultancy or Insurance Industry Excellent knowledge in London Market insurance covering both Lloyds & Company market, up to date with Blueprint-2 market initiative, London Market messages, ACORD, ECF2, Subscription risk … processing, Premium management, Premium & Claims settlements, Delegated Authority business, Prop & Non-Prop Treaty processing, Statutory Reporting. Personal Attributes: A best practice practitioner Business Analyst (BA), with outstanding full project lifecycle Business Analysis skills Able to work on simultaneous projects Comfortable working in a team, building strong relationships with clients more »
Derby, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Expleo Technology
Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We help businesses harness unrelenting technological change to successfully deliver innovations that will help them gain a competitive advantage and improve the everyday lives of people around the globe. We … agreement for project. Aligns project targets with customer strategy (e.g. product portfolio, technology roadmap). Drives a continuous improvement culture including e.g. reuse, cooperation, knowledgemanagement, lessons learned. Ensures appropriate Project documentation. Incorporates customer feedback during project execution Professional accreditation with recognised body such as APM, PMI (Chartered … Member) APM PMQ/PPQ, Prince2 or equivalent Bachelor's degree in Engineering, Project Management, or a related field. more »
Bury, Greater Manchester, North West, United Kingdom
Adria Solutions
hardware and/or software problems. Log all support calls using the ITSM call logging tool. Document working procedures and store them within the knowledgemanagement database. Establish and maintain effective relationships with the business users and group IT teams. Own customer issues and drive through to resolution. … Hat, CentOS, or Oracle Linux, releases 5 through 7. Experience with Bash scripting and associated tools such as sed, awk, sort, uniq. Good working knowledge of Microsoft Windows (v7&v8) & Office packages (2007, 2010, 2013, 365). Good network knowledge (WAN/LAN). Good understanding of PC more »
the world. Cognizant Consulting At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and … above areas (for those projects) to a level that earns confidence of stakeholders that are managing those functions Full project lifecycle change or product management experience - with demonstrable working experience of different project delivery approaches (Agile, Waterfall) Previous experience of Business Analysis/Consultant roles in Life Science projects … enthusiastic about gaining new experiences and adapting to different, challenging environments. Contribution to Development of Practice: Contribute to practice activities such as Capability Development, KnowledgeManagement, Proposition or Solution Development Develop focused Thought Leadership assets including industry points of view or white papers, podcasts, blogs, video interviews etc. more »
Practice: Define and promote , standards, and guidelines for solution development Risk Assessment: Identify potential risks and challenges associated with the proposed solutions. Documentation and KnowledgeManagement: Create and maintain comprehensive documentation, including architecture diagrams, configuration guides, and standard operating procedures. Critical Competencies Bachelor's or master's degree … in computer science, information technology, or a related field. Proven experience (minimum 3 years) as a solutions architect. Strong knowledge of architecture frameworks, design patters and best practices. Proficiency in relevant technologies, platforms, and programming languages. Familiarity with cloud computing platforms and services. Certification in relevant technologies is a more »
data. We are building a system of intelligence empowered by AI-driven automation and analytics: a category-defining product that supercharges users to extract knowledge and put it to work. Backed by top international venture funds and a stellar group of angel investors, we are a team of technologists … is invited to join. Your responsibilities Join us in the role of ML Engineer and play a crucial part in developing our AI-driven knowledgemanagement product. Your responsibilities will include: Contributing to the development of new generative AI features and addressing complex problems, such as multi-hop … and retrieval. Experienced with foundational Language Models (SLM/LLMs) in production environments. Strong NLP skills. Contribution to open source projects. Experience in building Knowledge Graphs and in GNNs. Qualifications Holding a Master's degree in Computer Science or a related field or possessing similar practical experience. A minimum more »
with its requirements, continually seeking opportunities to further enhance overall performance Supporting the enhancement of Engineering SQEP to meet current and future requirements, budget management, and training delivery planning and execution Proactively engage in the coaching and development of all staff, presenting at formal training events, participating in knowledge acquisition and sharing and continually giving constructive and challenging feedback during the course of assurance activities as appropriate Co-ordination of KnowledgeManagement activities Ensuring that Engineering competency is documented and assessed and training needs identified as an output of functional engagement and competency reviews Your skills … relationships with internal and external stakeholders. Experience of identifying, developing, monitoring and implementing Training solutions. Desirable: Experience of working within an Engineering environment Working knowledge of MS Office Degree or expereicne in related field Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and more »
and deliver internal and external content, support the co-ordination of our regional accounts, support bid pre-positioning & research and support the development and management of our client relationships. Your work environment BAM operates a flexible working policy Your mission Work with the regional pre-construction team as required … studies, presentations and proposal documents Assist with creating and distributing prepositioning documentation Providing support and assistance to bids as required, cascading prepositioning strategy and knowledge Liaise with the project and pre-construction teams to capture social media updates to feed into our corporate accounts Engage with our project teams … to produce high quality case studies and collate evidence data to contribute to our central KnowledgeManagement System Helping to identify and source evidence across the Region including setting up and managing a Sharepoint space for each project to capture and collate evidence throughout the project lifecycle Maintain more »
guidelines, including adherence to code standards and user interface design guidelines. Assist in the preparation of systems and user documentation. Contribute to and maintain knowledgemanagement systems. Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required. Continually update skills … relevant technologies. About you: Previous experience in a similar Application Service Desk or support role. Proficiency in providing 1st and 2nd line software support. Knowledge of software development practices, including coding standards and user interface design. Experience working with API Tools (e.g. Postman) Solid understanding of SQL or demonstrable more »
guidelines, including adherence to code standards and user interface design guidelines. Assist in the preparation of systems and user documentation. Contribute to and maintain knowledgemanagement systems. Liaise with software vendor support services to ensure incidents are resolved within agreed Service Levels, escalating when required. Continually update skills … relevant technologies. About you: Previous experience in a similar Application Service Desk or support role. Proficiency in providing 1st and 2nd line software support. Knowledge of software development practices, including coding standards and user interface design. Experience working with API Tools (e.g. Postman) Solid understanding of SQL or demonstrable more »
demonstrations. Training and education: Conduct customer training sessions to enhance their understanding of robotic systems and maximise the utilisation of the products. Customer relationship management: Build and maintain strong relationships with customers, understanding their needs and expectations. What are we looking for? Strong technical aptitude and troubleshooting skills, with … with sensors, actuators, control systems, and related technologies. Excellent problem-solving and analytical abilities to independently diagnose and resolve technical issues. Strong documentation and knowledgemanagement skills to create and maintain support materials. Travelling globally to customer sites for on-site support and delivery of training, as required more »
have a positive everlasting relationship. Liaising with suppliers and third-party IT companies to gather important information required to complete Projects. Updating our internal knowledgemanagement systems with all information gathered or changed during activities. Creating and providing handover document for Helpdesk Understanding and analysing business requirements from … expected to take an active part in managing their wellbeing at work by taking regular breaks, maintaining an ergonomic working environment, using appropriate stress management techniques and seeking help if needed to maintain an effective work-life balance. All staff are expected to cultivate positive relationships with colleagues and more »