10 of 10 Permanent Major Incident Management Jobs in the UK

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in operating ITIL-aligned … problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective problem … and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the conduit of … information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident Management Process … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

with every single one of us here at Virgin Money. Feeling Insatiably Curious about your next adventure? You might have just found it. We're looking for an experienced Incident Manager to join our multi-disciplinary team to run major IT service incidents and restore our services to our customers and colleagues as soon as possible. You will … and be able to think on your feet, absorb information quickly and make decisions in a fast changing, sometimes high-pressure environment. This role requires the person to lead major service incidents to successful full-service recovery, record and monitor the progress towards a resolution for all incidents and potential subsequent problems and work towards continual service improvement through … trend analysis and active engagement with technical resolver teams. What you'll be doing Actively lead major service Incidents to ensure effective and timely service restoration through the Major Incident Management process, working with technical resolver teams and Service Managers to agree the appropriate actions to protect and restore service Provide timely updates to IT and More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client … periodic calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client … periodic calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

Line Analysts and providing expertise to troubleshoot skills relating to the LVS portfolio of applications. There is also a requirement to engage with internal and external stakeholders to resolve incident related queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike … more detailed knowledge. Maintaining motivation and focus within a highly technical team, providing input into training requirements for more junior members of the team. Providing a focus on Knowledge Management and reducing Key Person Dependencies across the team. Conducting periodic skills gap analysis with 1st Line, Technical Services (LVS) and LVS DevOps resolvers, helping to identify and plan delivery More ❯