MajorIncidentManager (24/7) - Telford About the job Job summary Discover a career in your hands at HMRC. Whether you\\\'re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their … closely with the other platform groups and their partners to bring IT Systems and Services together. Job description HMRC is looking for a dedicated MajorIncidentManager to join our team and lead the charge in managing major incidents and escalations across our IT estate … days a year. You will be responsible for Swift Incident Resolution driving the process to restore services quickly, minimising business impact and maintaining service quality and availability. You will undertake Strategic Interventions assessing situations, make timely interventions, and manage resolution activities effectively. You will provide Clear Communication and bridge More ❯
You will need to login before you can apply for a job. Summary The MajorIncidentManager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of … Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur, ensuring business impact analysis is completed, adopting the correct Incident response model, and then confidently leading the communication, escalation, and collaboration between … as quickly as possible. What you'll do Operate within a 24/7 shift and On Call environment. Take ownership of Critical and Major Incidents, leading them from detection through to resolution and post-incident review. Provide immediate and effective leadership during Critical and Major Incidents More ❯
SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing majorincident management or similar programs. Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision-making More ❯
SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing majorincident management or similar programs. Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision-making More ❯
